Page 3 - Contents; Data Integrity and Verification; Eserver; iii
Contents Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . ix Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . ix Laser Safety Information . . . . . . . . . . . . . . . . . . . . . x Laser Compliance . . . . . . . . . . . . . . . . . . . . . . x Data Integrity and Verif...
Page 4 - Chapter 4. Using System Management Services .; iv
General User Menu . . . . . . . . . . . . . . . . . . . . . . 17 Privileged User Menus . . . . . . . . . . . . . . . . . . . . . 19 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 19 Service Processor Setup Menu . . . . . . . . . . . . . . . . . 21 Passwords . . . . . . . . . . . . . . . ....
Page 7 - vii
Diskette Exerciser . . . . . . . . . . . . . . . . . . . . . 131 CD-ROM Exerciser . . . . . . . . . . . . . . . . . . . . . 131 Floating Point Exerciser . . . . . . . . . . . . . . . . . . . 131 SCSI Bus Analyzer . . . . . . . . . . . . . . . . . . . . . . 133 SCSD Tape Drive Service Aid . . . . . ....
Page 8 - Index; viii
Xon/Xoff Modems . . . . . . . . . . . . . . . . . . . . . 167 Ring Detection . . . . . . . . . . . . . . . . . . . . . . 167 Terminal Emulators . . . . . . . . . . . . . . . . . . . . . 167 Recovery Procedures . . . . . . . . . . . . . . . . . . . . 168 Transfer of a Modem Session . . . . . . . . . ...
Page 9 - Safety Notices; Electrical Safety; DANGER; ix
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v ix A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal in...
Page 11 - xi
Data Integrity and Verification IBM computer systems contain mechanisms designed to reduce the possibility ofundetected data corruption or loss. This risk, however, cannot be eliminated. Users whoexperience unplanned outages, system failures, power fluctuations or outages, orcomponent failures must ...
Page 12 - xii
Page 13 - About This Book; Highlighting; Online Publications; Related Publications; System Unit Safety Information; pSeries 690 Service Guide; pSeries 690 Installation Guide; xiii
About This Book This book provides information on how to use the server, use diagnostics, use serviceaids, and verify server operation. This book also provides information to help you solvesome of the simpler problems that might occur. Highlighting The following highlighting conventions are used in ...
Page 14 - Trademarks; xiv
v The IBM Hardware Management Console for pSeries Installation and Operations Guide , SA38-0590, provides information to system administrators on how to install and use a Hardware Management Console (HMC) to manage a system. v The IBM Hardware Management Console for pSeries Maintenance Guide , SA38-...
Page 15 - Chapter 1. Introducing the; The; logically partitioned system; The following illustration shows an
Chapter 1. Introducing the Eserver pSeries 690 The Eserver pSeries 690 system is a shared multiprocessor server. The system can be configured (or partitioned) to be used as multiple separate systems.This configuration is known as a logically partitioned system . The following illustration shows an E...
Page 16 - System Configurations; Two HMCs attached to one pSeries 690
A pSeries 690 system can have up to two racks, which support up to eight I/O drawersubsystems. The Hardware Management Console for pSeries (HMC) is used to manage theresources in the system. The system can be configured as a full system partition, whichmeans that all resources of the system are used...
Page 17 - Partitioned System Overview; logical partitions; , is capable of running; affinity partition; run multiple partitions.; Partition Profiles
v I/O Drawers The I/O drawer is a 4 EIA-unit-high drawer containing up to two I/Oboards, up to 16 disk drives, four DASD backplanes, a midplane card, four coolingfans and two power supplies (which are independent of the bulk power assembly).The base rack configuration can have up to four I/O drawers...
Page 18 - Reassigning Partition Resources Dynamically:; You can logically attach and detach
You can have more than one profile for a partition. However, you can only activate apartition with one profile at a time. Additionally, affinity partitions and logical partitionscannot be active at the same time. When you create a partition profile, the HMC shows you all the resources available onyo...
Page 19 - Full System Partition; For more detail on partitions, see the; IBM Hardware Management Console for pSeries; Processor on Demand; IBM; Processor on Demand Features; active
without rebooting. In addition, failing resources can be dynamically released from theowning partition, serviced and reattached, or replaced with an acceptable replacementwithout disturbing the partition’s activities. Full System Partition A special partition called the full system partition assigns...
Page 20 - Perform memory upgrades; Processor on Demand Ordering
Processor on Demand Activation Features Standby processors (two or more) can be permanently activated by ordering a quantityof permanent processor on demand activation features. This order is filled when yourservice provider receives your request, generates an activation code, and delivers it toyou....
Page 22 - Determine the number of standby processors you want to activate.; . The planning guide provides; Planning Guide for Capacity Upgrade on Demand
Software Licenses and Processor on Demand Activating a processor may change the terms and conditions for applications that youuse on your server. Consult the application documentation to determine if the licenseterms and conditions requirements change based on hardware configuration. Activating Proc...
Page 23 - Hardware Management Console (HMC) Overview and Setup; Virtual terminal window; System Power-on Methods; checkpoints
Chapter 2. Using the Eserver pSeries 690 This chapter discusses the Hardware Management Console for pSeries (HMC), systempower control, and drives supported by the server. Hardware Management Console (HMC) Overview and Setup The Hardware Management Console (HMC) uses its connection to the processors...
Page 24 - Powering On the Processor Subsystem using the HMC; IBM Hardware; Powering Off the Processor Subsystem Using the HMC
Powering On the Processor Subsystem using the HMC To power on the processor subsystem using the HMC, do the following: 1. Log in to the HMC with your user ID and password. Refer to the IBM Hardware Management Console for pSeries Installation and Operations Guide for more information on HMC user IDs ...
Page 25 - nnnn; Disturbance or System Attention LED
Reading the Operator Panel Display The operator panel display is located in the media drawer of the pSeries 690 and isused to: v Track the progress of the system unit self tests and configuration program v Display codes when the operating system comes to an abnormal end v Display system messages Che...
Page 26 - Management window opens.; As a user with root authority, enter
2. Double-click the Service Focal Point icon. 3. In the Contents area, select Hardware Service Functions . The LED Management window opens. 4. In the LED Management window, select one of more managed systems from the table. 5. Select Deactivate LED. The associated system attention LED is turned off....
Page 27 - POST Indicators; Memory; POST Keys; after
Understanding the Power-On Self-Test (POST) After power is turned on and before the operating system is loaded, the partition does apower-on self-test (POST). This test performs checks to ensure that the hardware isfunctioning correctly before the operating system is loaded. During the POST, a POSTs...
Page 28 - the last word
6 Key The numeric 6 key works like the numeric 5 key, except that the firmware uses thecustomized service mode bootlist. 8 Key This option is used by service personnel. To enter the open firmware command line,press the numeric 8 key after the word keyboard displays and before the last word speaker d...
Page 29 - Chapter 3. Using the Service Processor; you will see the term; LPAR; , which is equivalent to the term; partitioned system; OK; Service Processor Menus; General user menu - the user must know the general-access password.
Chapter 3. Using the Service Processor Note: The information in this chapter regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 andS2) on the primary I/O book (location U1.18-P1-H2). None of this information isapplicable to the ...
Page 30 - Accessing the Service Processor Menus Locally; Accessing the Service Processor Menus Remotely
Accessing the Service Processor Menus Locally Service processor menus can be accessed by opening a virtual terminal window on theHMC, or by attaching an ASCII terminal to serial port 1 (S1) or serial port 2 (S2). After OK displays in the operator panel, press any key on the keyboard to signal the se...
Page 31 - General User Menu; This option is not available on this system.; Read VPD Image from Last System Boot
General User Menu The menu options presented to the general user are a subset of the options available tothe privileged user. The user must know the general-access password, if one is set, toaccess this menu. GENERAL USER MENU 1. Power-on System 2. Power-off System 3. Read VPD Image from Last System...
Page 33 - A listing at the top of the main menu contains the following:
Privileged User Menus The following menus are available to privileged users only. The user must know theprivileged-access password, if one is set, to access these menus. Main Menu A listing at the top of the main menu contains the following: v Your system’s current firmware version v The firmware co...
Page 35 - Service Processor Setup Menu; menu is exited using option 98 or 99.
Service Processor Setup Menu The following Service Processor Setup Menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5. OS Surveillance Set...
Page 36 - Passwords
Passwords Passwords can be any combination of up to eight alphanumeric characters. You canenter longer passwords, but the entries are truncated to include only the first eightcharacters. The privileged-access password can be set from service processor menusor from System Management Services (SMS) ut...
Page 37 - access password is set.; Enable/Disable Console Mirroring; is determined when keyboard input is detected from one; Start Talk Mode
v Change Privileged-Access Password Set or change the privileged-access password. It provides the user with the capabilityto access all service processor functions. This password is usually used by thesystem administrator or root user. v Change General-Access Password Set or change the general-acces...
Page 38 - Reset Service Processor
v OS Surveillance Setup Menu Note: This option is disabled in partitioned systems. This menu can be used to set up operating system (OS) surveillance. OS Surveillance Setup Menu 1. Surveillance: Currently Enabled 2. Surveillance Time Interval: 2 minutes 3. Surveillance Delay: 2 minutes 98. Return to...
Page 39 - Use the Snoop Serial Port option to select the serial port to snoop.
v Serial Port Snoop Setup Menu Note: This option is disabled in partitioned systems. This menu can be used to set up serial port snooping, in which the user canconfigure serial port 1 as a ″ catch-all ″ reset device. From the service processor main menu, select option 1, service processor setupmenu,...
Page 41 - System Power Control Menu; Enable/Disable Unattended Start Mode
System Power Control Menu This menu is used to set power control options. Other menus that control boot optionsare available from this menu. SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Enabled 2. Ring Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4. Powe...
Page 42 - Ring Indicate Power-On Menu; Option 2 is used to set the number of rings.
v Ring Indicate Power-On Menu RING INDICATE POWER-ON MENU 1. Ring indicate power-on : Currently Enabled 2. Number of rings: Currently 3 30. Refresh Modem Settings 98. Return to Previous Menu Ring indicate power-on is enabled by default on both serial port 1 (S1) and serial port2 (S2). When ring indi...
Page 43 - Reboot/Restart Policy Setup Menu; The following menu controls the Reboot/Restart Policy:; Reboot; system reset or power on.; Restart; is activating the operating system after the system
v Reboot/Restart Policy Setup Menu The following menu controls the Reboot/Restart Policy: Reboot/Restart Policy Setup Menu 1. Number of reboot attempts: Currently 1 2. Use OS-Defined restart policy? Currently No 3. Enable supplemental restart policy? Currently Yes 4. Call-Out before restart: Current...
Page 44 - The Use OS-Defined restart policy is set to No.; OR; Enable/Disable Fast System Boot; and a shorter memory test being run.
– Enable supplemental restart policy - The default setting is Yes. When set to Yes in a full system partition, the service processor restarts the system when thesystem loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. OR The Use ...
Page 46 - System Information Menu
System Information Menu This menu provides access to system configuration information, error logs, systemresources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image from Last System Boot 2. Read Progress Indicators from Last System Boot 3. Read Service Processor Error Logs 4. R...
Page 48 - The fields of the previous table represent the following:; Column 1
PROCESSOR CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable CPU Repeat Gard: Currently Enabled 78. Enable/Disable Processor Hot Sparing (if available): Currently Enabled 1. 0 3.0 (00) Configured by system 2. 1 3.1 (00) Deconfigured by system 3. 2 3.2 (00) Configured by system 4. 3 3.3 (00) Confi...
Page 49 - Memory Configuration/Deconfiguration Menu; Memory repeat gard is enabled by default.; Runtime Recoverable Error Repeat Gard; Runtime Recoverabe Error Repeat Gard is disabled by default.
If CPU repeat gard is disabled, processors that are in the ″ deconfigured by system ″ state will be reconfigured. These reconfigured processors are then tested during theboot process, and if they pass, they remain online. If they fail the boot testing, theyare deconfigured even though CPU repeat gar...
Page 50 - The fields in the previous table represent the following:; xx.xx : Book address used by service processor; Column 3; ) indicates that the memory book
MEMORY CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable Memory Repeat Gard: Currently Enabled 78. Runtime Recoverable Error Repeat Gard: Currently Enabled 1. Memory card 98. Return to Previous Menu After you select the memory card option by entering 1, a menu displays, allowing theselection of ...
Page 51 - Power Control Network Utilities Menu; – Lamp Test for All Operator Panels
has deconfigured half of the memory book. If this occurs, the status of the book inthe menu is shown as “Partially deconfigured by system.” To change the memory configuration, select the number of the memory book. Thememory book state will change from configured to deconfigured or from deconfigured ...
Page 52 - An example of this menu follows:
Use this option to change the I/O type of the primary I/O book after a serviceaction or configuration change if the I/O type is incorrect. If this option is chosen,you will be asked to make the following entries: - For the I/O drawer address, type 1 . - For the I/O type, type 98 . If either value is...
Page 53 - MCM/L3 Interposer Plug Count Menu; Do not power on the system when in this menu. Fully eixt this menu
1. U1.9-P1 2. U1.9-P2 3. U1.5-P1 4. U1.5-P2 5. U1.1-P1 6. U1.1-P2 7. U2.1-P1 8. U2.1-P2 9. U2.5-P1 10. U2.5-P2 Enter number corresponding to the location code, orpress Return to continue, or ’x’ to return to the menu.0>4 If one of the devices is selected using the index number, the present state ...
Page 56 - Selecting option 1 displays the following performance modes:; performance mode will indicate; Language Selection Menu
Default Performance Mode: Large Commercial System optimization 1. Current Performance Mode:Large Commercial System optimization 98. Return to Previous Menu 0>1 Selecting option 1 displays the following performance modes: Select from the following options: 1. Large Commercial System optimization2....
Page 57 - correctly display languages other than English.
LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 98. Return to Previous Menu 99. Exit from Menus 0> Note: Your virtual terminal window must support the ISO-8859 character set to correctly display languages other than English. Chapter 3. Using the Service Processor ...
Page 58 - Modem Configuration Menu, see “Modem Configuration Menu” on page 45.
Call-In/Call-Out Setup Menu Note: The information in this section regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 andS2) on the primary I/O book (location U1.18-P1-H2). These serial ports arenormally used for call-in and call...
Page 60 - Serial Port Selection Menu
Serial Port Selection Menu This menu allows you to enable or disable the call-in and call-out functions of eachserial port in any combination. Note: If the system is running in partition mode, call-out is disabled. Serial Port Selection Menu 1. Serial Port 1 Call-Out: Currently Disabled NOT supporte...
Page 61 - Telephone Number Setup Menu
Serial Port Speed Setup Menu This menu allows you to set serial port speed to enhance terminal performance or toaccommodate modem capabilities. Serial Port Speed Setup Menu 1. Serial Port 1 Speed: Currently 9600 2. Serial Port 2 Speed: Currently 9600 98. Return to Previous Menu 0> A serial port s...
Page 63 - Call-Out Policy Setup Menu; Call out settings can be set using the following menu:; Call-Out policy can be set to; first
v Customer Voice Telephone Number is the telephone number of a phone near theserver or answered by someone responsible for the server. This is the telephonenumber left on the pager for callback. For test purposes, use a test number, whichyou can change later. v Customer System Telephone Number is th...
Page 64 - System Power-On Methods
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer Account Number: Currently Unassigned 2. Customer RETAIN Login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98. Re...
Page 66 - Service Processor Reboot/Restart Recovery; reinitialized. Restart must follow a successful reboot.; Failure During Boot Process; Use OS-Defined Restart Policy; Service Processor Reboot/Restart Policy Controls
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating systemprocess. Restart describes activating the operating system after the system hardware is rein...
Page 69 - Configuring and Deconfiguring Processors or Memory; bad
Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop, even ifintermittent, are reported as a diagnostic callout for service repair. To prevent therecurrence of intermittent problems and improve the availability of the system until a...
Page 70 - Service Processor System Monitoring - Surveillance; heartbeats; Surveillance is available during two phases:; System Firmware Surveillance
Service Processor System Monitoring - Surveillance Surveillance is a function in which the service processor monitors the system, and thesystem monitors the service processor. This monitoring is accomplished by periodicsamplings called heartbeats . Surveillance is available during two phases: v Syst...
Page 71 - Operating System Surveillance; Surveillance enable/disable
Operating System Surveillance Note: Operating system surveillance is disabled in partitioned systems. Operating system surveillance provides the service processor with a means to detecthang conditions, as well as hardware or software failures, while the operating system isrunning. It also provides t...
Page 73 - Console Mirroring; primary port; System Configuration
Console Mirroring Console mirroring allows a user on one serial port to monitor the service processoractivities on another serial port. This can be done on the locally attached HMC virtualterminal window or windows remotely attached through modems. Console mirroring issupported on any combination of...
Page 74 - Service Processor Error Logs
Service Processor Error Logs The service processor error logs, an example of which follows, contain error conditionsdetected by the service processor. Error Log 1. 11/30/99 19:41:56 Service Processor Firmware Failure B1004999 Enter error number for more details.Press Return to continue, or ’x’ to re...
Page 75 - Resetting the Service Processor
LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types ofentries that may appear in the log, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD Progress Indicator Log B0FF0539..1705...
Page 76 - Put the UEPO switch in the off position, then back to the on position.; not; use the pinhole reset switch to reset the service processor.
Before resetting the service processor, if the managed system is powered on andrunning AIX, shut down all partitions, or the full system partition. This action causes thesystem to shut down and the system power is turned off. To reset the service processor when the managed system is powered off, per...
Page 77 - Service Processor Operational Phases; SP Power Applied
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase AIX Login Prompt Available Pre-Standby Phase This phase is entere...
Page 78 - Standby Phase
Standby Phase The standby phase can be reached in either of two ways: v With the server off and power connected (the normal path), recognized by OK in the LCD display. OR v With the server on after an operating system fault, recognized by an 8-digit code inthe LCD display. In the standby phase, the ...
Page 81 - Chapter 4. Using System Management Services; Return to the main menu.; ESC; Return to the previous menu.
Chapter 4. Using System Management Services Use the system management services menus to view information about your system orpartition, and to perform tasks such as setting a password, changing the boot list, andsetting the network parameters. To start the text-based System Management Services, pres...
Page 82 - Select Language
When there is more than one page of information to display, the following additionalnavigation keys display: N Display the next page of the list. P Display the next page of the list. Note: The lowercase navigation key has the same effect as the uppercase key that is shown on the screen. For example,...
Page 83 - Password Utilities; Note: This option is disabled in partitioned systems.; Set Privileged-Access Password
Password Utilities Note: This option is disabled in partitioned systems. The Password Utilities menu enables you to select from password utilities. Password Utilities 1 Set Privileged-Access Password2 Remove Privileged-Access Password -----------------------------------------------------------------...
Page 85 - Selecting the IP Parameters option displays the following menu.; If the client system and the server are on the same subnet, set the
Setup Remote IPL (Initial Program Load) This option allows you to enable and set up the remote startup capability of yoursystem unit. You must first specify the network parameters. Network Parameters 1. IP Parameters2. Adapter Parameters3. Ping Test --------------------------------------------------...
Page 89 - Change SCSI Settings
After choosing which adapter to use to ping the remote system, and setting itsparameters, you must provide the addresses needed to communicate with the remotesystem. Ping Test 1. Client IP Address [129.132.4.20] 2. Server IP Address [129.132.4.10] 3. Gateway IP Address [129.132.4.30] 4. Subnet Mask ...
Page 90 - Select Console; Select Boot Options; The following options are explained as follows:
Select Console Note: This option is disabled in partitioned systems. The Select Console option allows the user to select the console to use to display theSMS menus. This selection is valid only for the SMS menus and does not affect thedisplay used by the AIX operating system. Follow the instructions...
Page 91 - If Diskette is selected, the following menu is displayed:; If Hard Drive is selected, the following menu displays:
If Diskette is selected, the following menu is displayed: Select Device Type 1. Diskette2. Tape3. CD/DVD4. IDE5. Hard Drive6. Network7. None8. List All Devices --------------------------------------------------------------------------------------------------Navigation keys:M = return to main menuESC...
Page 93 - Select Boot Devices
Select Boot Devices Select this option to view and change the customized boot list, which is the sequence ofdevices read at startup. Configure Boot Device Order1. Select 1st Boot Device2. Select 2nd Boot Device3. Select 3rd Boot Device4. Select 4th Boot Device5. Select 5th Boot Device6. Display Curr...
Page 97 - Chapter 5. Using the Online and Standalone Diagnostics; In single user mode (referred to as; service mode; To run in maintenance mode (referred to as; maintenance mode; To run concurrently with other applications (referred to as; concurrent mode; Online and Standalone Diagnostics Operating Considerations; Consider the following items before using the diagnostics:
Chapter 5. Using the Online and Standalone Diagnostics The diagnostics consist of online diagnostics and standalone diagnostics. Attention: The AIX operating system must be installed in a partition in order to run online diagnostics on that partition. If the AIX operating system is not installed, us...
Page 98 - Online Normal or Maintenance Mode - The command prompt displays.; Running Online Diagnostics; DIAGNOSTIC OPERATING INSTRUCTIONS
Identifying the Terminal Type to the Diagnostics When you run diagnostics, you must identify which type of terminal you are using. If theterminal type is not known when the FUNCTION SELECTION menu is displayed, thediagnostics do not allow you to continue until a terminal is selected from the DEFINET...
Page 99 - currently disabled
Online Diagnostics Modes of Operation Note: When running online diagnostics on a partition in a partitioned system, diagnostics can be run only on resources that are allocated to that partition. The online diagnostics can be run in the following modes: v Service Mode v Concurrent Mode v Maintenance ...
Page 100 - Note: If you are unable to load the diagnostics to the point when the; DIAGNOSTIC; Concurrent Mode
Note: If you are unable to load the diagnostics to the point when the DIAGNOSTIC OPERATING INSTRUCTIONS display, go to “Step 2.5 Loading the Standalone Diagnostics from CD-ROM” on page 142. Concurrent Mode Use concurrent mode to run online diagnostics on some of the system resources whilethe system ...
Page 101 - Maintenance Mode; AIX Documentation; CD contains the base set of; Running the Online Diagnostics in Maintenance Mode; Log in to the AIX operating system as root user or use CE Login.; Note: It might be necessary to set; displayed instructions to check out the desired resources.
4. When testing is complete, use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS. Press the F3 key again to return to the AIXoperating system prompt. Be sure to vary on any resource that you had varied tooff. 5. Press Ctrl-D to log off from root user or CE Login. Maintenance Mode Maint...
Page 102 - Standalone Diagnostic Operation; Do not have access to the AIX configuration data; Performing Slow Boot; panel or that was reported by the customer.; Partitioned System Considerations for Standalone Diagnostics
Standalone Diagnostic Operation Use standalone diagnostics to test the system when the online diagnostics are notinstalled and as a method of testing the disk drives that cannot be tested by the onlinediagnostics. Note: No error log analysis is done by the standalone diagnostics. The CD-ROM drive an...
Page 103 - Considerations for Running Standalone Diagnostics from CD-ROM; Power on Diagnostic Default Boot List.
partitions. A reboot is required on the partition containing this device and on the moveddevice, but the system itself is not powered off in order to boot standalone diagnostics in a logically partitioned system.. Considerations for Running Standalone Diagnostics from CD-ROM Consider the following w...
Page 104 - diagnostic boot has been enabled; NIM Server Configuration; AIX Installation Guide and Reference; ClientName
3. The Cstate for each standalone diagnostics client on the NIM server should be kept in the diagnostic boot has been enabled state. 4. On the client system, the NIM server network adapter should be put in the bootlist after the boot disk drive. This allows the system to boot in standalone diagnosti...
Page 105 - Boot Problems; pSeries; Diagnostics Operating Instructions Version x.x.x
Client Configuration and Booting Standalone Diagnostics from the NIM Server To run standalone diagnostics on a client from the NIM server, do the following: 1. Stop all programs including the AIX operating system (get help if needed). 2. If you are running standalone diagnostics in a full system par...
Page 106 - section of the; pSeries 670 Service Guide; and follow the
– The network parameters on the client may be incorrect. – Cstate on the NIM server may be incorrect. – Network problems might be preventing you from connecting to the NIM server. Verify the settings and the status of the network. If you continue to have problems, referto the Boot Problems section o...
Page 107 - Chapter 6. Introduction to Tasks and Service Aids; Tasks
Chapter 6. Introduction to Tasks and Service Aids The AIX Diagnostic Package contains programs that are called Tasks . Tasks can be thought of as performing a specific function on a resource; for example, runningdiagnostics or performing a service aid on a resource. This chapter describes the Tasksa...
Page 109 - Note: Use this service aid in Online Service Mode only.; Analyze Adapter Internal Log
v SCSD Tape Drive Service Aid v Spare Sector Availability v SSA Service Aid v System Fault Indicator v System Identify Indicator v Update Disk-Based Diagnostics v Update System or Service Processor Flash v 7135 RAIDiant Array Service Aids v 7318 Serial Communication Network Server Add Resource to Re...
Page 110 - filename; Backup and Restore Media
diag -c -d devicename -T " adapela [-s start date -e end date ] Flag Description -c Specifies not console mode. -d devicename Specifies the device whose internal log youwant to analyze (for example, SCRAID0 ) -s start date Specifies all errors after this date are analyzed. -e end date Specifies ...
Page 111 - Certify Media
Certify Media This task allows the selection of diskette, DVD-RAM media or hard files to be certified.Normally, this is done for the following two conditions: v To determine the condition of the drive and media. v To verify that the media is error free after a Format Service Aid has been run on them...
Page 113 - deviceName
2. Do a format without certify. 3. Run a second pass of the Erase Disk selection. For a newly installed drive, you can ensure that all blocks on the drive areoverwritten with your pattern if you use the following procedure: 1. Format the drive. 2. Check the defect MAP by running the Erase Disk selec...
Page 114 - No console mode; Change Hardware Vital Product Data
This task can be run directly from the AIX command line. See the following commandsyntax: diag -c -d RAIDadapterName -T "certify {-l chID | -A}" Flag Description -c No console mode -d Specifies the RAID adapter to which the disk is attached -T Specifies the certify task and its parameters -I...
Page 115 - Configure Reboot Policy; Note: This service aid runs on CHRP system units only.; displayed by this service aid.; reboot; , in the context of this service aid, is used to describe bringing; restart; , in the context of this service aid, is used
Whenever an ISA adapter is installed, this service aid must be run and the adapterconfigured before the adapter can be tested. You must also run this service aid toremove an ISA adapter from the system whenever an ISA adapter is physicallyremoved from the system. If diagnostics are run on an ISA ada...
Page 116 - Configure Remote Maintenance Policy; A list of line speeds is available by using List on the screen.
When surveillance detects operating system inactivity during restart, an enabled’Supplemental Restart Policy’ causes a system reset and the reboot process begins. v Call-Out Before Restart (on/off) When enabled, Call-Out Before Restart allows the system to call out (on a serial portthat is enabled f...
Page 118 - Configure Ring Indicate Power-On Policy
v System Name (System Administrator Aid) This is the name given to the system and is used when reporting problem messages. Note: Knowing the system name aids the support team in quickly identifying the location, configuration, history, and so on of your system. You can access this service aid direct...
Page 119 - Configure Scan Dump Policy; Scan Dump Control (how often the dump is taken)
Configure Scan Dump Policy Note: This function works only on CHRP systems and only under diagnostics 5.1.0.35 or later. Configure Scan Dump Policy allows the user to set or view the scan dump policy (scandump control and size) in NVRAM. Scan Dump data is a set of chip data that theservice processor ...
Page 121 - Delete Resource from Resource List; Use this task to delete resources from the resource list.; Disk Maintenance; Disk to Disk Copy; System Management Guide: Operating; for a procedure on migrating the contents of a physical; AIX V4.3 Documentation; CD. The documentation
Delete Resource from Resource List Use this task to delete resources from the resource list. Note: Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed. If no resources areavailable to be deleted, then none are listed. Dis...
Page 122 - Display Hardware Error Report
To prevent problems that can occur when running this service aid from disk, it issuggested that this service aid be run, when possible, from the diagnostics that areloaded from removable media. Display/Alter Sector Note: Use caution when you use this service aid because inappropriate modification to...
Page 123 - device; Display or Change Bootlist
Display Hardware Vital Product Data This service aid displays all installed resources, along with any VPD for thoseresources. Use this service aid when you want to look at the VPD for a specificresource. Display Machine Check Error Log Note: The Machine Check Error Log Service Aid is available only ...
Page 124 - Display or Change Diagnostic Run-Time Options
Display or Change Diagnostic Run-Time Options The Display or Change Diagnostic Run-Time Options task allows the diagnosticrun-time options to be set. Note: The run-time options are used only when selecting the Run Diagnostic task. The run-time options are: v Display Diagnostic Mode Selection Menus T...
Page 125 - Flag descriptions for diaggetrto and diagsetrto are as follows:; Displays all of the diagnostic run-time option.
Use the diagsetrto command to change one or more diagnostic run-time options. Usethe following AIX command line syntax: /usr/lpp/diagnostics/bin/diagsetrto [-a on/off] [-d on/off] [-l size ] [-m on/off] [-n days ] [-p on/off] Flag descriptions for diaggetrto and diagsetrto are as follows: Flag Descr...
Page 126 - Display Previous Diagnostic Results; other than a hard disk drive or a network.; Displays the long version of the Diagnostic Event Log; Display Resource Attributes; resource; Display Service Hints; Use the arrow keys to scroll through the information in the file.
Display Previous Diagnostic Results Note: This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network. This service aid allows a service representative to display results from a previousdiagnostic session. When the Display Previous Diagnost...
Page 128 - Examples
Run the command by entering one of the following: /usr/lpp/diagnostics/bin/uesensor -l | -a /usr/lpp/diagnostics/bin/uesensor -t token -i index [-v] Flag Description -l List the sensors and their values in a text format. -a List the sensors and their values in a numerical format. For each sensor, th...
Page 129 - Display USB Devices; Download Microcode; RAIDadapterName; Download Microcode to a PCI-X Dual Channel Adapter
Display Test Patterns This service aid provides a means of adjusting system display units by providing testpatterns that can be displayed. The user works through a series of menus to select thedisplay type and test pattern. After the selections are made, the test pattern displays. Display USB Device...
Page 130 - Download Microcode to a Fiber Channel Adapter
See the following command syntax for a PCI-X Adapter: diag -c -d device_name -T "download [-s {/etc/microcode|diskette}] [-l {latest|previous}] [-f]" Flag Description -c No console mode. Run without user interaction. -d Device name is the name of the adapter. -f Force the installation even i...
Page 131 - Download Microcode to DVD-RAM Attached to a PCI SCSI Adapter; download; Download Microcode to Disk Attached to PCI SCSI Adapter; hdiskX
See the following command syntax for a PCI FC-ALFiber Channel Adapter. diag -c -d device_name -T "download [-s {/etc/microcode|diskette}] [-l {latest|previous}] [-f]" Flag Description -c No console mode. Run without user interaction. -d Device name is the name of the adapter. -T Use the down...
Page 132 - Download Microcode to Other Devices; See the following command syntax:; Fault Indicators; Fault Indicator task.
Download Microcode to Other Devices See the following command syntax: diag -c -d device_name -T "download [-s diskette] [-l previous] [-F]" Flag Description -F Force the download microcode even if the current level is unavailable on thesource. -l Microcode level. Latest is default. -s Source...
Page 133 - Fibre Channel RAID Service Aids; This selection is used to format a selected disk drive.; Flash SK-NET FDDI Firmware
Use the -l flag only in systems that have more than one fault indicator. Note: See also the “Identify and System Attention Indicators” on page 126. Some systems that do not support Fault Indicators have a similar System AttentionIndicator. Fibre Channel RAID Service Aids The Fibre Channel RAID servi...
Page 134 - Format Media
Format Media This task allows the selection of diskettes, hardfiles, or optical media to be formatted.Each selection is described below. Hardfile Attached to SCSI Adapter (non-RAID) v Hardfile Format Writes all of the disk. The pattern written on the disk is device-dependent; forexample some drives ...
Page 135 - Hardfile Attached to PCI SCSI RAID Adapter; Optical Media
6. Compare the bad blocks which were recorded for the drive in step 3 with those that now appear in the grown defect MAP. Note: If there are differences between the saved data and the newly obtained data, then all sectors on this drive cannot be overwritten. The new badblocks are not overwritten. 7....
Page 136 - initialize; Formats media without certifying; fmtcert Formats and certifies the media; Diskette Format; This selection formats a diskette by writing patterns to it.; Gather System Information; SCSI Device Identification and Removal
initialize Formats media without certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it. Gather System Information This service aid uses the AIX snap command to collect configuration information onnetworks, filesystems, security...
Page 137 - diag; PCI Hot Plug Manager
with the same FRU part number installed in the system. This restriction is in placebecause the device software package for the new device cannot be installed inStandalone or Online Service mode. Depending on the environment and the software packages installed, selecting this taskdisplays the followi...
Page 138 - specified, then the Hot Plug
resource installed in the slot. The adapter must be in the Defined state before it can beprepared for hot-plug removal. When a slot is selected, the visual indicator for the slotis set to the Identify state. After the slot location is confirmed, the visual indicator for thespecified PCI slot is set ...
Page 139 - SCSI Hot Swap Manager
SCSI Hot Swap Manager This task was known as ″ SCSI Device Identification and Removal ″ or ″ Identify and Remove Resources ″ in previous releases. This task allows the user to identify, add, remove, and replace a SCSI device in a system unit that uses a SCSI EnclosureServices (SES) device. The follo...
Page 140 - Specifies the option under the task.; RAID Hot Plug Devices; This selection starts the PCI SCSI-2 F/W RAID Adapter Service Aid.; Identify Indicators; System Identify Indicator or Identify Indicators task.
The Configure Added/Replaced Devices function runs the configuration manager onthe parent adapters that had child devices added or removed. This function ensuresthat the devices in the configuration database are configured correctly. Standalone Diagnostics has restrictions on using the SCSI Hot Plug...
Page 141 - Local Area Network Analyzer
When a fault has been detected on a system that supports the Attention Indicator, theIndicator is set to an Attention condition. After the failing system has been identified andthe problem fixed, the Attention Indicator changes back to normal. This should be doneby the Log Repair Action Task. Note: ...
Page 142 - pci RAID adapter; Process Supplemental Media
Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic errorlog analysis. You can select a hardware resource to be tested once a day, at auser-specified time. Hardware errors logged against a resource can also be monitored by enablingautomatic error lo...
Page 143 - Only supported on CHRP platforms; At least 1 MB of free storage in /tmp is available
Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu. When the commitkey is pressed, diagnostics are run on all selected resources. The procedures for running the diagnostics depends on the state of the diagnosticsrun-time options. See “Display or Change Diagnostic Run-T...
Page 144 - Abbreviations
speed, memory size, and I/O configuration. After choosing the Extended Exerciseoption, additional menus, pop-ups and prompts may appear for each resource. Pleaseread any text and carefully fill out any prompts before committing. Following, theSystem Exerciser Main Menu displays. From this menu the e...
Page 145 - Memory Exerciser; mem; Tape Exerciser; rmt; Diskette Exerciser; fd; Floating Point Exerciser; procx
Memory Exerciser The memory exercisers are labeled mem x , where x is a number for the exerciser. Multiple exercisers can be active. The memory exerciser requests as many memory buffers as possible from AIX. Theexerciser then fills the memory buffers with specified bit patterns, then reads andcompar...
Page 147 - SCSI Bus Analyzer
SCSI Bus Analyzer This service aid allows you to diagnose a SCSI bus problem in a freelance mode. To use this service aid, the user should understand how a SCSI bus works. Use thisservice aid when the diagnostics cannot communicate with anything on the SCSI busand cannot isolate the problem. Normall...
Page 148 - SCSD Tape Drive Service Aid
SCSD Tape Drive Service Aid This service aid allows you to obtain the status or maintenance information from aSCSD tape drive. Not all models of SCSD tape drive are supported. The service aid provides the following options: v Display time since a tape drive was last cleaned. The time since the drive...
Page 149 - Spare Sector Availability; SSA Service Aid; Set Service Mode; System Fault Indicator
Spare Sector Availability This selection checks the number of spare sectors available on the optical disk. Thespare sectors are used to reassign when defective sectors are encountered duringnormal usage or during a format and certify operation. Low availability of spare sectorsindicates that the dis...
Page 150 - Update System or Service Processor Flash
Update System or Service Processor Flash Attention: If the system is running on a logically partitioned system, ask the customer or system administrator if a service partition has been designated. v If it has, ask the customer or system administrator to shut down all of the partitionsexcept the one ...
Page 151 - wouldn’t die; 135 RAIDiant Array Service Aid
diagnostics. Next, a NIM check operation must be run on the SPOT containing themicrocode image on the NIM server. After performing the NIM boot of diagnostics onecan use this service aid to update the microcode from the NIM server by choosing the/usr/lib/microcode directory when prompted for the sou...
Page 155 - Chapter 7. Verifying the Hardware Operation; Step 1. Considerations Before Running This Procedure; Does the system have AIX diagnostics preinstalled?; Step 2. Loading the Online Diagnostics in Service Mode
Chapter 7. Verifying the Hardware Operation The system verification procedure checks the system for correct hardware operation.Run the system verification procedure as described in the following steps. If you are analyzing a hardware problem, see Chapter 8, “Hardware ProblemDetermination” on page 14...
Page 156 - Step 2.5 Loading the Standalone Diagnostics from CD-ROM; IBM Hardware Management Console for; for more information about full system; into the; Step 3. Running System Verification; The checkout program ends with either of the following results:
Step 2.5 Loading the Standalone Diagnostics from CD-ROM To run standalone diagnostics in service mode from CD-ROM, do the following: 1. Stop all programs including the AIX operating system (get help if needed). 2. Remove all tapes, diskettes, and CD-ROMs. 3. Power off the managed system (see the IBM...
Page 157 - Service Guide
Step 4. Performing Additional System Verification To perform additional system verification, do the following: 1. Press Enter to return to the Diagnostic Selection menu. 2. To check other resources, select the resource. When you have checked all of the resources you need to check, go to “Step 5. Sto...
Page 159 - Chapter 8. Hardware Problem Determination; Step 1. Considerations before Running This Procedure; IBM Hardware Management Console for pSeries Installation and; to find the key sequences you need for your Hardware; Are the online diagnostics installed on this system?; Go to “Step 6” on page 147.; YES; Go to “Step 3” on page 146.
Chapter 8. Hardware Problem Determination This chapter provides information on using standalone or online diagnostics to help yousolve hardware problems. You may obtain more extensive problem isolation by running online diagnostics inservice mode. This requires that the partition be rebooted (in a l...
Page 161 - This step analyzes a console display problem.; Hardware Management Console for pSeries Maintenance; The diagnostics loaded correctly.; Is the Function Selection menu displayed?
Step 6 This step loads online diagnostics in service mode. 1. Reboot the system. 2. At the SMS menu, press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded. 3. Type the requested passwords. 4. Follow instructions to select a console. Did the diagnostics operating instr...
Page 162 - There is a problem with the keyboard.
Step 10 There is a problem with the keyboard. Go to the problem-determination documentation for this type of terminal. For moreinformation, refer to the Hardware Management Console for pSeries Maintenance Guide . Step 11 1. If the terminal type has not been defined, use the Initialize Terminal optio...
Page 164 - Go to “Step 9” on page 147.
Step 15 This step loads the standalone diagnostics. 1. If you are running one or more logical partitions, reboot the partition. Note: Standalone diagnostics may be run with a CD-ROM or from a NIM server. If run from CD-ROM, the CD-ROM drive must be made available to thepartition upon which you want ...
Page 166 - Did the diagnostics load?; Go to “Step 6” on page 154.
Step 4 This step attempts to load the standalone diagnostics. 1. Reboot the partition. Note: Standalone diagnostics may be run with a CD-ROM or from a NIM server. If run from CD-ROM, the CD-ROM drive must be made available to thepartition upon which you want to run standalone diagnostics. After this...
Page 169 - Appendix A. Environmental Notices; Product Recycling and Disposal
Appendix A. Environmental Notices Product Recycling and Disposal This unit contains materials such as circuit boards, cables, electromagnetic compatibilitygaskets and connectors which may contain lead and copper/beryllium alloys that requirespecial handling and disposal at end of life. Before this u...
Page 170 - Acoustical Noise Emissions; Der Geräuschpegel der Einheit ist kleiner oder gleich 70 db(A).; Declared Acoustical Noise Emissions
Acoustical Noise Emissions The equivalent continuous A-weighted sound pressure level at workstations (emissionsound pressure level at the 1-meter bystander positions) does not exceed 70 dB(A). Der Geräuschpegel der Einheit ist kleiner oder gleich 70 db(A). Declared Acoustical Noise Emissions Acousti...
Page 173 - Appendix C. Service Processor Setup and Test; Service Processor Setup Checklist; off; Diagnostic
Appendix C. Service Processor Setup and Test Attention: This procedure applies to modems attached to the serial ports (S1 and S2) on the primary I/O book (location U1.18-P1-H2). It does not affect the operation of themodem attached to the Hardware Management Console for pSeries (HMC). The call-out f...
Page 174 - Testing the Setup; Type logout to disconnect from the operating system. The message; No Carrier
Testing the Setup This section contains sample testing procedures to help ensure your setup is working. These tests include communicating with the server operating system. Before you start,ensure that the necessary serial port(s) is configured. If you need assistance, refer to“Serial Port Configurat...
Page 175 - Serial Port Configuration; root; Select login enable and set the flow control to RTS.; Commit the selections and set up any other needed serial ports.
Testing Call-Out During the setup, you entered your phone numbers for the pager and customer voice.These numbers are used for this test. 1. Your remote terminal is disconnected as a result of the Call-In test. 2. Call your server again. 3. At the service processor Main Menu, select Call-In/Call-Out ...
Page 177 - Appendix D. Modem Configurations; Sample Modem Configuration Files; Specific Modem Configuration Files
Appendix D. Modem Configurations Note: This appendix applies only to modems attached to the serial ports (S1 and S2) on the primary I/O book (location U1.18-P1-H2). These configuration files do not apply to the modem attached to the HardwareManagement Console for pSeries (HMC). Sample Modem Configur...
Page 178 - Configuration File Selection
Configuration File Selection Use the following steps to select a configuration file: 1. Is your modem an IBM 7852-400? If Yes, use modem configuration file modem_m0.cfg and go to step 7 on page 165. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Sw...
Page 179 - You have completed selection of the configuration file.; Examples for Using the Generic Sample Modem Configuration Files
7. You have completed selection of the configuration file. If your modem configuration selection is not available in the Service ProcessorModem Configuration Menu, you must access it through the Configure RemoteMaintenance Policy Service Aid. If you find it necessary to adjust any of these configura...
Page 180 - Customizing the Modem Configuration Files; must; access them through the
Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided.After you customize your modem configuration files, you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the serviceprocessor menus....
Page 181 - Ring Detection
Switch Position Function 13 UP 28.8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2-Wire Leased Line Enabled * Only switches 11 and 12 are changed from the factory default settings. Xon/Xoff Modems Some early modems assume software flow control (Xon/Xoff) between the computerand the mod...
Page 182 - Recovery Procedures
Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem toenter an undefined state. When it is being used for dial-in, dial-out or ring indicatepower-on, your modem is initialized each time one of these actions is expected. If oneof these environmental cond...
Page 183 - Transfer of a Modem Session; System initialization complete
Transfer of a Modem Session Because many modem command variations exist, the sample modem configuration fileslocated at the end of this appendix have been written to capture the largest number ofworkable modem settings. The modem command &Dn (where n is a number) generally sets the modem respons...
Page 185 - Modem Configuration Sample Files
Modem Configuration Sample Files Sample File modem_m0.cfg # # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP: modem_m0 # # FUNCTIONS: Modem configuration file specifically for IBM 7852-400 # modem with Auto-Reliable feature. This feature must be turned off # for Catcher calls. This example...
Page 203 - Numerics
Index Numerics 7135 RAIDiant array 137 7318 server service aid 139 A about this book xiii acoustical noise emissions 156 activating process processor on demand 8 activation features processor on demand 5 alter/display bootlist 109 B battery disposal, recycling 155 boot mode menu 31 BPA 2 bulk power ...
Page 209 - Readers’ Comments — We’d Like to Hear from You
Readers’ Comments — We’d Like to Hear from You pSeries 690User’s Guide Publication No. SA38-0588-02 Overall, how satisfied are you with the information in this book? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Overall satisfaction h h h h h How satisfied are you that the informat...
Page 210 - IBMR; BUSINESS REPLY MAIL
Readers’ Comments — We’d Like to Hear from You SA38-0588-02 SA38-0588-02 IBMR Cut or FoldAlong Line Cut or FoldAlong Line Fold and Tape Please do not staple Fold and Tape Fold and Tape Please do not staple Fold and Tape NO POSTAGENECESSARYIF MAILED IN THEUNITED STATES BUSINESS REPLY MAIL FIRST-CLASS...