IBM N2800e - Manual

Safety notices Safety notices contain information that is related to using the IBM ® NetVista thin client in a safe manner. These notices can be in the form of a danger, caution, orattention notice. Danger notices The following danger notices call attention to situations that are potentially lethalo...

DANGER To reduce the risk of electrical shock use only AC power sources approved byIBM. (RSFTD216) Caution notices A caution notice applies to a situation that is potentially hazardous to peoplebecause of some existing condition. CAUTION:The battery is a lithium battery. To avoid possible explosion,...

About this book IBM NetVista N2800e Thin Client Express Reference (SA23-2808) provides informationfor the Type 8364 (Model Cxx) IBM NetVista N2800e Thin Client Express (hereafterreferred to as workstation or thin client). This publication contains information on hardware setup, software configuratio...

v If you are mailing comments from a country other than the United States, youcan give the form to the local IBM branch office or IBM representative forpostage-paid mailing. v If you prefer to send comments by FAX, use either of the following telephonenumbers:– United States and Canada: 1-800-937-34...

Understanding your NetVista Thin Client Express The IBM NetVista N2800e Thin Client Express offers a fast and simple way toaccess applications on the following platforms: v Windows NT ® Server 4.0 v Windows NT Server 4.0, Terminal Server Edition (TSE) v Windows NT Workstation 4.0 v Windows ® 2000 Se...

Learning about the hardware This section provides detailed hardware information about the N2800e Thin ClientExpress — Hardware Type 8364 (Model Cxx), hereafter referred to as N2800e ThinClient Express. Standard hardware The standard N2800e Thin Client Express hardware includes the following: v 64 MB...

Setting up the hardware Unpacking your hardware Unpack your hardware. Contact your reseller, or IBM, ifyou do not have these standard parts: 1 Thin client logic unit 2 Base 3 Mouse 4 Keyboard 5 Power cable Selecting the voltage for your location: Attention: You may damage the thin client if you do n...

Startup sequence This is a typical startup sequence of events for the NetVista Thin Client Express. Ifany of these events do not occur, see “Resolving hardware problems” on page 31. 1. The following devices show light-emitting diode (LED) indications: v Logic unit (system LED and network status LED)...

Configuring the N2800e Thin Client Express Before you can use the N2800e Thin Client Express (also referred to as workstation)to access server applications, you need to configure your workstation. You can usethe NSBoot Setup Utility (also referred to as Setup Utility) and the Thin ClientExpress Conf...

The menu number A makes it easy to navigate through the Setup Utility. Menu numbers that begin with 2 are unique to the initial Setup Utility. The menu title B tells you which menu you are using. Use the arrow keys to select an option from the list of available options C . After you select an option...

Only the Operations Utility methods of updating in Table 1 on page 15 allow youto update multiple workstations at a time. The other methods of flash recovery inTable 1 on page 15 allow you to perform flash recovery to one workstation at atime. For more information on recovering or updating CompactFl...

6. Click download NetVista Thin Client Express Service and OperationsUtilities . 7. From the Downloads box, click the item that you want to download. Installing the Thin Client Service Utility and the Operations Utilities 17

Managing your Thin Client Express remotely You can use the IBM NetVista Thin Client Manager Operations Utility to remotelymanage your N2800e Thin Client Express. You can use the Thin Client ManagerOperations Utility to manage both individual workstations, and workstationgroups. Before you can use th...

PPP dialer for Thin Client Express workstations You can configure your Thin Client Express (hereafter referred to as workstation) forPoint-to-Point Protocol (PPP) dial access. You can utilize this option if yourworkstation uses a modem to connect to a network. There are several prerequisitesthat you...

b. Choose a display resolution setting and a display frequency setting. c. Configure the workstation Internet Protocol (IP) settings: 1) From the CompactFlash Boot - Configure IP settings menu, disableDynamic Host Configuration Protocol (DHCP). 2) Verify that all IP values are 0.0.0.0 . 3) From the ...

7. Type a userid and password in the appropriate fields. If you do not type auserid and password, the dialer prompts you for a userid and password eachtime that you connect to the network. Once you have completed the initial modem setting configurations for PPP dialeraccess, you can start the PPP di...

Altering the flash image of a workstation There are two methods that you can use to alter the flash image of a workstation: v “Performing a software update on a workstation” on page 25. v “Recovering the flash image of a workstation” on page 26. Notes: 1. When you perform a software update to the fl...

http://www.ibm.com/nc/pubs 2. If you have installed the Service Utility on a network server, ensure that theService Utility services are running. If you have not installed the ServiceUtility on a network server, you can use another workstation as your flashupdate source. Continue with the next step....

You need to specify the flash file that you want to use in the process, regardless ofthe method that you choose. See “Appendix E. Choosing a flash file” on page 55for more information. Using one workstation to recover the flash image of anotherworkstation You can use a peer workstation to perform a ...

Do not exit the Configuration Tool at this time, as you will need to perform theprocedure, “Disabling peer flash recovery on a workstation” on page 29 fromthis menu later. 7. Continue with the procedure, “Recovering the image on the peer-bootedworkstation”. Recovering the image on the peer-booted wo...

Disabling peer flash recovery on a workstation The third step of peer flash recovery is to disable peer flash recovery on aworkstation. Perform the following procedure from the workstation that youenabled to provide peer flash recovery: 1. From the Remote Management / Software Update menu, click Ena...

13. Under Boot file server directory and file name, specify this directory and filename as the First option: /NS/flashbase/x86/kernel.2200 14. Under Boot file server protocol, set NFS to First . 15. Press F3 to save your settings and return to the Advanced Configurationmenu. 16. Press F10 to reboot ...

Resolving hardware problems This section provides information on verifying and resolving hardware problems. If you cannot identify a hardware problem, you can request technical service andsupport by contacting IBM. You need to provide the machine type, model, andserial number of your NetVista thin c...

__ 2. Unplug the power cable from the electrical outlet. __ 3. Ensure that you properly connected all devices to the NetVista thin client.See “Connecting your hardware” on page 8 for more information. __ 4. Plug the NetVista thin client power cable into a properly grounded, workingelectrical outlet....

Table 4. Visible hardware failure (continued) Symptom What you should do v The mouse cursor stops moving; themouse does not function at all. v The mouse cursor does not movesmoothly. 1. Verify that you connected the mousecable properly to the NetVista thin clientkeyboard. 2. If the mouse does not wo...

Table 5. Audio beep sequences Symptom What you should do The NetVista thin client emits a1-3-1 beep sequence, and thesystem LED is flashing amber. Memory error 1. Check or replace the memory card. Refer to“Appendix B. Hardware maintenance procedures” on page 45 for instructions. 2. Verify that you p...

Table 6. LED indications (continued) Symptom What you should do The system LED fails to functionafter power on. 1. Verify that you plugged the power cable into aworking electrical outlet. 2. Press the white power button to reset power tothe NetVista thin client. 3. If the system LED does not work, t...

Appendix A. Replacing hardware parts You can order IBM replacement parts for the thin client. Contact IBM or yourreseller to order warranty parts and non-warranty parts. IBM provides warrantyservice without charge for parts during the warranty period on an exchange basisonly. To replace a logic unit...

Replacing parts other than the N2800e CompactFlash card Use the following tables to determine the correct part number for replacementparts. Warranty service terms and conditions by country apply. Table 10. Type 8364 thin client replacement parts Description Country Part number Logic unit and associa...

Table 11. Detachable power cables (continued) Voltage Selection Plug Receptacle Country Part number 230V Denmark 13F9996 230V Israel 14F0086 230V Chile, Ethiopia, Italy 14F0068 230V Liechtenstein, Switzerland 14F0050 Returning hardware parts You may not need to return all defective items to IBM. Alw...

Appendix B. Hardware maintenance procedures Removing the logic unit to install parts Read Safety notices, and “Handling static-sensitive devices” on page vi before continuing. 1. Turn off the power supply switch A . 2. Disconnect all cables from the thin client. 3. Hold the thin client cover assembl...

Appendix C. Setting the thin client voltage for your location Selecting the voltage for your location:Note: All N2800e thin clients are preset to the 230V setting when manufactured. 1. Power off the N2800e thin client. 2. Remove the base from the N2800e thin client. 3. Locate the voltage selector sw...

Appendix D. Recovering the boot block image This section provides instructions that should be followed only under the directionof the IBM Service and Support team. Use these instructions only if youencountered a power interruption during a software update. Read “Safety notices” on page v before you ...

Appendix E. Choosing a flash file Regardless of which method you use to update the flash image of a workstation,you may need to specify the flash file to use. These files, which are sometimescalled Bill of Material (BOM) files, contain a list of files that make up a flashimage. When reflashing your ...

Appendix F. Monitor specifications A basic video graphics adapter (VGA) class monitor that meets the VESAstandards of refresh rate and resolution can function with the thin client. The thinclient supports VESA Display Power Management Signaling (DPMS) and VESADisplay Data Channel (DDC2B). A monitor ...

Appendix G. Connector pin information The following tables define the connector pins that are used with the N2800e thinclient. Table 14. Monitor Connector Pin Signal Signal Direction 1 Red Video Out 2 Green Video Out 3 Blue Video Out 4 Monitor Detect 2 In 5 Ground – - - 6 Red Video Ground - - - 7 Gr...

Notices This information has been developed for products and services that are offered inthe U.S.A. IBM may not offer the products, services, or features that are discussedin this document in other countries. Consult your local IBM representative forinformation on the products and services currently...

IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility, or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to thesuppliers of those products. All statements regarding IBM’s future direction or ...

Trademarks The following terms are trademarks of International Business MachinesCorporation in the United States, or other countries, or both: AS/400IBMNetVistaNetwork StationS/390Wake on LAN Java ™ , and all Java-based trademarks, and logos are trademarks, or registered trademarks of Sun Microsyste...

Index A access configuring initial modem settings for PPP dialer 22 prerequisites for using PPP 21 B BOM file, choosing a 55boot block image 53 recovering 53 C CD installing the utilities from the NetVista Thin Client UtilitiesCD 16 CompactFlash card, replacing the N2800e Thin Client Express 41 conf...

Readers’ Comments — We’d Like to Hear from You NetVista ™ N2800e Thin Client ExpressReferenceSeptember 2000To view or print the latest update, go to http://www.ibm.com/nc/pubs Publication No. SA23-2808-00 Overall, how satisfied are you with the information in this book? Very Satisfied Satisfied Neut...