Page 3 - Finding information with Access ThinkPad; iii
Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources,read tips and true stories, and share your own advice.Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your g...
Page 4 - iv
Whenever you have a question about your computer, or wish to view IBMWeb sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Webcommunity, or to directly access information about accessories and softwareupdates, small bus...
Page 7 - Contents; vii
Contents Finding information with Access ThinkPad iii Chapter 1. Overview of your new ThinkPadcomputer . . . . . . . . . . . . . 1 Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 Cha...
Page 8 - viii
viii ThinkPad ® A21e Service and Troubleshooting Guide
Page 9 - Chapter 1. Overview of your new ThinkPad computer
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2000 1
Page 11 - Features
Features Processor v Intel ® Celeron ™ processor Memory v Built-in: 64 MB v Maximum: 256 MB Storage device v 2.5-inch hard disk drive: 20 GB Display The color display uses TFT technology: v Size: 12.1, 13.3, or 14.1 inch, depending on the model v Resolution:– LCD: Up to 1024-by-768, depending on the...
Page 12 - External interface; External-monitor connector
External interface v Serial connector (EIA-RS232D) v Parallel connector (IEEE 1284A) v External-monitor connector v PC Card slot ( Type I, Type II, or Type III PC Card) v Headphone jack v Line-in jack v Microphone jack v Universal Serial Bus (USB) connector v RJ11 telephone connector (available if t...
Page 13 - Size; Sin-wave input at 50 to 60 Hz; Battery pack; Specifications
Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 254.0 mm (10.0 in.) v Height: 35.6 mm (1.4 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature– At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F)- Operating wit...
Page 14 - Be careful about where and how you work; Caring for your ThinkPad computer
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...
Page 15 - ). This can help authorities return your computer
v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...
Page 16 - Do not modify or tape the latches to keep the display open or closed.; Cleaning your computer; Occasionally clean your computer as follows:
v Only an authorized IBM ThinkPad repair technician should disassembleand repair your computer. v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug. v Turn off your com...
Page 17 - Chapter 2. Solving computer problems
Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 10 Troubleshooting . . . . . . . . . . . 11 Error messages . . . . . . . . . . 11 Errors without messages . . . . . . . 14 Password problems . . . . . . . . 15 A power switch problem . . . . . . . 15 Keyboard problems . . . ....
Page 18 - Diagnosing problems; Move the cursor to Programs and then to PC-Doctor for Windows.; Solving computer problems
Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick Test ...
Page 19 - Message
Troubleshooting If you do not find your problem here, refer to access ThinkPad, your on-boardhelp system. Open Access ThinkPad by pressing the ThinkPad button. Thefollowing section only describes problems that might prevent you fromaccessing this help system. Error messages Note: 1. In the charts, x...
Page 22 - Errors without messages
Message Cause and action UNSUPPPORTEDMEMORYCONFIGURATION:Maximum memory size256MB. Shut downcomputer and removeextra memory. The size of the installed memory module is over capacity for the system.ThinkPad A21e supports a memory size of equal or less than 256MB. Shutdown the system and remove the in...
Page 24 - TrackPoint problems
Problem: Some or all keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected to the computer via a ThinkPad PortReplicator, the numeric keypad ...
Page 25 - Standby or hibernation problems
Problem: The mouse or pointing device does not work. Solution: Make sure that the pointing-device cable is enabled in the ThinkPad Configuration Program. Make sure that the mouse or pointing-device cable is securely connected tothe computer via the ThinkPad Port Replicator. Try using the TrackPoint....
Page 26 - critical low-battery error
If these items are correct, have the computer serviced. Problem: The critical low-battery error message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: ...
Page 29 - Computer screen problems; Settings
Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home key to make the screen brighter. If the problem persists, do the “Solution” in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctl...
Page 30 - Battery problems
Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computerserviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold...
Page 31 - Hard disk drive problems
Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator showsempty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and rechar...
Page 32 - Other problems
Other problems Problem: The computer locks or does not accept input. Solution: Your computer may lock when it enters standby mode during a communication operation. Disable the standby timer when you are workingon the network. To turn off the computer, press and hold the power switch for 4 seconds or...
Page 33 - Starting BIOS Setup Utility; Change the configuration of your computer.
Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a passwo...
Page 34 - Recover pre-installed software; Attention
Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, ...
Page 36 - To create a Recovery Repair diskette; Shut down and restart your computer.; Select System Utilities from the main menu. Press Enter.; Shut down and turn off your computer.
To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, if the prompt does not appear. Make aRecovery Repair diskette and save it for future use. To make a RecoveryRepair diskette: 1. Shut down and restart ...
Page 37 - Do not apply pressure to the cover of the drive.; Turn off the computer; then disconnect the ac adapter and all cables; Upgrading the hard disk drive
Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or...
Page 39 - Turn off the computer, or enter hibernation mode.; Replacing the battery
Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enterhibernation mode. If this happens, turn off the co...
Page 41 - Chapter 3. Getting help and service from IBM
Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 34 Getting help on the Web . . . . . . . . 34 Getting help by fax . . . . . . . . . 35 Calling IBM . . . . . . . . . . . . 35 © Copyright IBM Corp. 2000 33
Page 42 - Getting help and service
Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...
Page 44 - Telephone numbers; Country or region
If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When cal...
Page 47 - Appendix A. Important safety instructions; DANGER
Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. The3-pin power cord mu...
Page 48 - – Do not use your computer with the telephone cable connection.
DANGER Reduce the risk of fire and electric shock by always following basic safetyprecautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect...
Page 49 - Modem safety information; Never install telephone wiring during a lightning storm.
DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communi...
Page 50 - Use caution when installing or modifying telephone lines.; Laser compliance statement
Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement...
Page 51 - Save these instructions.
DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 43
Page 53 - Appendix B. Product warranties and notices; Warranty Statements; General Terms on page 45); Worldwide Country-Unique Terms; The IBM Warranty for Machines; IBM warrants that each Machine 1) is free
Appendix B. Product warranties and notices Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 variesby country. Part 2 is the same for both statements. Be sure to read both thePart 1 that applies to your country and Part 2. v United States, Puerto Rico and Ca...
Page 54 - Extent of Warranty; The warranty does not cover the repair or exchange of a; Items Not Covered by Warranty; IBM does not warrant uninterrupted or; Warranty Service; To obtain warranty service for the Machine, contact your
During the warranty period IBM or your reseller, if approved by IBM toprovide warranty service, will provide repair and exchange service for theMachine, without charge, under the type of service designated for theMachine and will manage and install engineering changes that apply to theMachine. If a ...
Page 56 - Production Status; Each IBM Machine is manufactured from new parts, or; Limitation of Liability; Circumstances may arise where, because of a default
Neither IBM nor your reseller is responsible for any of your confidential,proprietary or personal information contained in a Machine which you returnto IBM or your reseller for any reason. You should remove all suchinformation from the Machine prior to its return. Production Status Each IBM Machine ...
Page 59 - inform IBM or your reseller of changes in a Machine’s location.
a. follow the problem determination, problem analysis, and servicerequest procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill ...
Page 61 - Limitation of Liability:; The following is added to this Section: Where; The following terms apply to all EMEA countries.; If you purchased an IBM Machine in Austria, Belgium,; The following terms apply to the country specified:; The following replaces item 2 in this Section:
Guarantees Act 1993 will not apply in respect of any goods which IBMprovides, if you require the goods for the purposes of a business as defined inthat Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in t...
Page 65 - The foregoing is a Year 2000 Readiness Disclosure.; References to the Web site addresses
Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area...
Page 66 - Electronic emission notices; Federal Communications Commission (FCC) Statement
Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A21e, machine type 2655 This equipment has been tested and found to co...
Page 67 - Telecommunication notices
Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 duCanada. European Community Directive Conformance Stat...
Page 68 - Fax Branding
3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay conn...
Page 69 - Industry Canada requirements; Notice
Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’...
Page 70 - Avertissement; Notice for Australia; The following notice applies when using the telephony functions:; Notice for Users in New Zealand
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installé en suivant une méthode acceptée deraccordement. Dans certains cas, les fils intérieurs de l’entreprise ut...
Page 72 - Notice for European Union countries; Hereby Ambit declares that this
Notice for European Union countries Hereby Ambit declares that this ″ J07M041.00 ″ modem is in conformity with the essential requirements and other relevant provisions of Directive1999/5/EC. 64 ThinkPad ® A21e Service and Troubleshooting Guide
Page 73 - Trademarks
Trademarks The following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both: IBM ThinkPad HelpCenter TrackPoint PS/2 Ultrabay Microsoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States and/or other countries. Intel and Celer...
Page 75 - Index
Index A Access ThinkPad iii B battery problems 22 BIOS Setup 25 C carrying the computer 6cleaning the computer 8computer display problems 21configuration setup 25 E electronic help iiierror messages 11errors without messages 14 F fax, help by 35 H hard disk problems 23upgrading 29 hibernation proble...
