Page 3 - Hardware Maintenance Manual; ERserver
IBM xSeries 350 Type 8682 Hardware Maintenance Manual ERserver
Page 4 - under “Notices” on page 160
: Note: Before using this information and the product it supports, be sure to read the general information under “Notices” on page 160 Sixth Edition (September 2003) INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″ AS IS ″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIE...
Page 5 - About this manual; Eserver; Important safety information; Prenez connaissance de toutes les consignes de type Attention et; Online support; iii
About this manual This manual contains diagnostic information, a Symptom-to-FRU index, serviceinformation, error codes, error messages, and configuration information for the IBM ® Eserver ™ xSeries ™ 350 Type 8682 server. Important: This manual is intended for trained servicers who are familiar with...
Page 6 - iv
iv IBM xSeries 350 Type 8682: Hardware Maintenance Manual
Page 7 - Contents; Configuring the server
Contents About this manual . . . . . . . . . . . . . . . . . . . . . . . iiiImportant safety information . . . . . . . . . . . . . . . . . . . . iii Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii General checkout . . . . . . . . . . . . . . . . . . . . . . . . 1Checkout procedu...
Page 8 - Installing options
Using the SCSISelect utility program . . . . . . . . . . . . . . . . . 39 Starting the SCSISelect utility program . . . . . . . . . . . . . . . 39Choices available from the SCSISelect menu. . . . . . . . . . . . . 40 Installing options . . . . . . . . . . . . . . . . . . . . . . . 41 Expanded view o...
Page 9 - vii
Advanced System Management ports . . . . . . . . . . . . . . . 87 Cabling the server. . . . . . . . . . . . . . . . . . . . . . . . 88 FRU information (service only) . . . . . . . . . . . . . . . . . . 89LED switch card . . . . . . . . . . . . . . . . . . . . . . . . 89Four-fan housing . . . . . . ....
Page 10 - viii
viii IBM xSeries 350 Type 8682: Hardware Maintenance Manual
Page 11 - General checkout; A system might be part of a cluster if:
General checkout The server diagnostic programs are stored in upgradable read-only memory (ROM)on the system board. These programs are the primary method of testing the majorcomponents of the server: The system board, Ethernet controller, video controller,RAM, keyboard, mouse (pointing device), disk...
Page 12 - Checkout procedure; IF THE SYSTEM IS NOT PART OF A CLUSTER:; Power-off the computer and all external devices.
Checkout procedure 1. IS THE SYSTEM PART OF A CLUSTER?YES. Schedule maintenance with the customer. Shut down all systems related tothe cluster. Run storage test.NO. Go to step 2. 2. IF THE SYSTEM IS NOT PART OF A CLUSTER: v Power-off the computer and all external devices. v Check all cables and powe...
Page 13 - General information; Features and specifications
General information The IBM xSeries 350 server is a high-performance server with the capability ofmicroprocessor upgrade to a symmetric multiprocessing (SMP) server. It is ideallysuited for networking environments that require superior microprocessorperformance, efficient memory management, flexibil...
Page 14 - Acoustical noise emissions:; – Sound pressure, operating: 48 dBa maximum
v Size (4 U)– Height: 178 mm (7 in.) (4 U)– Depth: 711.2 mm (28 in.)– Width: 482.6 mm (19 in.)– Weight: 34.9 kg (77 lb.) to 50.4 kg (111 lb.) depending upon configuration v Integrated functions:– Advanced System Management processor with Light Path Diagnostics– Dual channel Ultra160 SCSI controller ...
Page 15 - Server features
Server features The unique design of the server takes advantage of advancements in symmetricmultiprocessing (SMP), data storage, and memory management. The servercombines: v Impressive performance using an innovative approach to SMP The server supports up to four Pentium III Xeon processors. The ser...
Page 16 - Reliability, availability, and serviceability
provides full-duplex (FDX) capability, which enables simultaneous transmissionand reception of data on the Ethernet local area network (LAN). v Redundant network-interface card (NIC) The addition of an optional, redundant network-interface card (NIC) provides afailover capability to a redundant Ethe...
Page 18 - Start the server; Use the following procedure to start the server.; The server can be turned off as follows:
Start the server Use the following procedure to start the server. 1. Turn on all external devices, such as the monitor. Note: After you plug the power cord into an outlet, wait 20 seconds before pressing the power control button. During this time, thesystem-management processor is initializing and t...
Page 19 - Controls and indicators; installation, if this amber light is on; Information LED panel; The following illustration shows the server information panel.
Controls and indicators 1 Power-control button: Press this button to manually turn on or off theserver. 2 Reset button: Press this button to reset the server and run the power-onself-test (POST). 3 Hard-disk drive activity light: Each hot-swap drive has a hard–disk driveactivity light. When this gre...
Page 21 - Diagnostics; Diagnostic tools overview; POST beep codes, error messages, and error logs; POST
Diagnostics This section provides basic troubleshooting information to help you resolve somecommon problems that might occur with the server. If you cannot locate and correct the problem using the information in this section,refer to “Symptom-to-FRU index” on page 97 for more information. Diagnostic...
Page 22 - POST beep codes; One beep indicates the successful completion of POST.; POST error messages; If you receive a SCSI error message, see “SCSI error codes” on page 118; ServerGuide error symptoms
POST beep codes POST generates beep codes to indicate successful completion or the detection of aproblem. v One beep indicates the successful completion of POST. v More than one beep indicates that POST detected a problem. For moreinformation, see “Beep symptoms” on page 97 POST error messages POST ...
Page 23 - Diagnostic programs and error messages; The error code format is as follows:; fff; is the date that the diagnostic test was run and the error recorded.; cc
TechConnect CD Action Can’t start TechConnect ® CD. Be sure you’re starting the CD on a system with Microsoft ® Windows ® installed. Can’t view publications from TechConnect CD,or text is unreadable. Be sure you have the Adobe reader installed (available from theTechConnect CD). Diskette Factory CD ...
Page 24 - Help
Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. Thiscorresponds to the function code (fff) given in the previous list. Result can be one of the followin...
Page 25 - Viewing the test log; To view the test log:; Diagnostic error message tables
Notes: a. If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. b. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. c. If you run the diagnostic programs with no mouse a...
Page 27 - The following table describes the ac and dc power LEDs.
The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action On On The power supply is on and operating correctly. On Off There is a dc power problem. Possible causes: 1. The server is not turned on (the power LED is blinking on the front of the server).Ac...
Page 28 - Diagnostic panel LEDs
Diagnostic panel LEDs The following illustration shows the LEDs on the diagnostics panel inside the server.See Table 1 on page 19 for information on identifying problems using these LEDs. CPU Memory Fan A B C D 1 2 3 4 DASD NMISP Bus Event Log Non Red Over Spec Temp PCIBus Power Supply 1 System boar...
Page 29 - Light Path Diagnostics
Notes: 1. The server does not support replaceable voltage regulator modules (VRMs). 2. The server supports a maximum of three PCI buses. 3. The server supports a maximum of three power supplies. Light Path Diagnostics You can use the light path diagnostics built into the server to quickly identify t...
Page 30 - Power checkout; Minimum operating requirements; Recovering BIOS; Use the ServerGuide program to make a BIOS flash diskette.
Table 1. Light Path Diagnostics (continued) LED on Cause Over Spec The server is drawing more power than the power supplies are rated for. (See “Diagnostic panelerror LEDs” on page 101) Temp The system temperature has exceeded the maximum rating. (See “Diagnostic panel error LEDs” onpage 101) Power ...
Page 31 - Do not press Enter to reboot the system at this time.; Replacing the battery; Complete the following steps to replace the battery:
4. Insert the BIOS flash diskette into the diskette drive. 5. Restart the server. 6. The system begins the power-on self-test (POST). Select 1 – Update POST/BIOS from the menu that contains various flash (update) options. 7. When you are asked if you would like to move the current POST/BIOS image to...
Page 33 - Temperature checkout; Note: The speed of the fans will increase if:; Diagnosing errors; Network connection problems
Temperature checkout Proper cooling of the system is important for proper operation and system reliability.For a typical eServer, you should make sure: v Each of the drive bays has either a drive or a filler panel installed v Each of the power supply bays has either a power supply or a filler paneli...
Page 34 - Ethernet controller troubleshooting chart
The network cable must be securely attached at all connections. If the cable isattached but the problem persists, try a different cable. If you set the Ethernet controller to operate at 100 Mbps, you must use Category5 cabling. If you directly connect two workstations (without a hub), or if you are ...
Page 35 - Ethernet controller messages; Novell NetWare or IntraNetWare Server ODI; Novell NetWare or IntraNetWare server ODI driver messages
Table 2. Ethernet troubleshooting chart (continued) Ethernet controller problem Suggested Action Ethernet Link Status lightdoes not light. Check the following: v Make sure that the hub is turned on. v Check all connections at the Ethernet controller and the hub. v Check the cable. A crossover cable ...
Page 40 - UNIX messages
UNIX messages This section provides descriptions of the Ethernet error messages for the SCOUNIX LLI driver, and suggested actions to resolve each problem. Table 6. UNIX LLI driver messages for the Ethernet controller pnt0-2 PCI search specified, PCI device not found! Explanation: The driver cannot l...
Page 43 - Configuration/Setup Utility; Using the Configuration/Setup Utility program; To start the Configuration/Setup Utility program:
Configuring the server In addition to the ServerGuide CDs, you can use the following configurationprograms to customize your server hardware: v Configuration/Setup Utility The Configuration/Setup Utility program is part of the basic input/output system(BIOS) code that comes with the server. You can ...
Page 44 - Choices available from the Configuration/Setup main menu; version in the server.; System Summary
Choices available from the Configuration/Setup main menu From the Configuration/Setup Utility main menu, you can select settings that youwant to change. The Configuration/Setup Utility main menu is similar to thefollowing: IBM Server Setup - © Copyright IBM Corporation 2001 <F1> Help < >...
Page 45 - will have no video capability.; Date and Time; You can implement two levels of password protection:; – Administrator Password; Select this choice to set or change an administrator password.; Start Options
This choice also allows you to enable or disable the integrated SCSI, video, andEthernet controllers. – The default setting is Enable for all the controllers. If you select Disable, the system will not configure the disabled device and the operating system will notsee the device. (This is equivalent...
Page 46 - Advanced Setup
The server uses a startup sequence to determine the device from which theoperating system loads. For example, you can define a startup sequence thatchecks for a startable diskette in the diskette drive, then checks the hard diskdrive in bay 1, and then checks a network adapter. If the Boot Fail Coun...
Page 47 - Using passwords
Select this choice to enable or disable the microprocessor cache. In addition,you can define the microprocessor cache type as write-back (WB) orwrite-through (WT). Selecting write-back mode will provide the maximumsystem performance. – Memory Settings Select this choice to manually enable a bank of ...
Page 48 - If you change the settings on these jumpers, the server will fail.; Administrator password; overridden or removed. You must replace the system board.
Power-on password After you set a power-on password, you can enable the unattended-start mode.This locks the keyboard and mouse, but allows the server to start the operatingsystem. The keyboard and mouse remain locked until you enter the correctpassword. You can use any combination of up to seven ch...
Page 49 - Using the SCSISelect utility program
The following table provides a summary of the password features. Table 8. Power-on and administrator password features Type of password Results Power-on password v Enter the password to complete the system startup. v All choices are available on the Configuration/Setup Utility mainmenu. Administrato...
Page 50 - Choices available from the SCSISelect menu; Configure/View Host Adapter Settings
5. Follow the instructions on the screen to change the settings of the selected items; then, press Enter. Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings Select this choice to view or change the SCSI contr...
Page 51 - Expanded view of the xSeries 350
Installing options This chapter provides instructions to help you add options to the server. Expanded view of the xSeries 350 88 Terminator card Microprocessor Hot-swap drive tray assembly Filler panelfor hot-swap drive tray Filler panelfor powersupply bay Power supply Hot-swap fans Hot-swap fans Me...
Page 52 - Component locations; System board component locations
Component locations This section provides illustrations of the system board, Diagnostic LED panel,memory board, and Advanced System Management Interconnect board componentlocations. System board component locations The following illustrations detail certain locations on the system board. Note: The i...
Page 56 - System board LED locations
System board LED locations The following illustration shows the location of the lights on the system board. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor 1 errorlight Microprocessor 2 errorlight Microprocessor 3 errorlight Microprocessor 4 errorlig...
Page 58 - Memory board component locations
Memory board component locations The following illustration shows the location of the dual inline memory module(DIMM) connectors and error LEDs on the memory board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Some of the DIMM error LEDs are not visible i...
Page 59 - service processor card.
Advanced System Management Interconnect board componentlocations The following illustration shows the connectors and lights for the Advanced SystemManagement Interconnect board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. The Advanced System Management I...
Page 60 - Before you begin; Back up all important data before you make changes to disk drives.; System reliability considerations; The top cover is in place during normal operation.; Working inside the server with the power on; Do not allow your necktie to hang inside the server.
Before you begin Before you begin to install options in the server, read the following information: v Become familiar with the safety and handling guidelines provided in “Safetyinformation” on page 127 and “Handling electrostatic discharge-sensitive devices” on page 130 These guidelines will help yo...
Page 61 - Handling static-sensitive devices; package containing the option until you are instructed to do so.
v Remove items from your shirt pocket (such as pens or pencils) that could fall intothe server as you lean over it. v Avoid dropping any metallic objects, such as paper clips, hair pins, or screws,into the server. Handling static-sensitive devices Static electricity, though harmless to you, can seri...
Page 63 - Removing the server top cover and bezel; Review the information in “Before you begin” on page 50
Removing the server top cover and bezel Review the information in “Before you begin” on page 50 The following illustration shows how to remove the top cover and bezel from theserver. Note: The illustrations in this document might differ slightly from your hardware. Top cover Release latch Release la...
Page 64 - Working with adapters
Working with adapters The following illustration shows the location of the Active ™ PCI adapter expansion slots on the system board. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Active PCI slots are also called hot-plug PCI slots. PCI slot 132-bit33 MHz (...
Page 65 - Do not remove a hot-plug PCI adapter before performing the; Installing a hot-plug adapter; Determine which expansion slot you will use for the adapter.
Attention: Do not remove a hot-plug PCI adapter before performing the operating-system-defined procedure for disabling the Active PCI (hot-plug) slot thatcontains the adapter. Failure to do so might cause your system to lock up. Refer toyour operating-system documentation. Installing a hot-plug adap...
Page 66 - Cabling example for the ServeRAID adapter
c. Press on the rear of the adapter retention assembly and lift the adapter retention cover. Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electromagnetic emissions characteristics of the systemand ensures proper cooling of system components. 5. Refer to t...
Page 68 - information on ServeRAID adapters and controllers.
Attention: When you route the SCSI cable, observe the following: v Do not block the ventilated space in front of the fan assembly. v Do not place the SCSI cable fold on top of the fan assembly. v Do not route the SCSI cable over the memory board assembly. CPU Memory Fan A B C D 1 2 3 4 DASD NMISP Bu...
Page 69 - Installing internal drives; Diskette; Internal drive bays
Installing internal drives If you add different types of drives, the system can read multiple types of mediaand store more data. Several types of drives are available, such as: v Diskette v Hard disk v CD-ROM v DVD-ROM v Tape Note: The server supports external tape drives; however, the server does n...
Page 70 - Hard disk drive component locations
v The server supports three standard and three optional 1-inch (26 mm) slim-high,3.5-inch, hot-swap hard disk drives in the hot-swap bays. The standard hot-swapbays are bays 1 through 3 (from bottom to top). The optional hot-swap bays arebays 4 through 6 (from bottom to top). Bays 1 through 3 are lo...
Page 71 - see “Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit” on page 71
The following illustration shows the rear connectors on the hot-swap-drivebackplane before the repeater card is installed, as viewed from the rear of theserver. SCSI cableconnector SCSI powercable connector I C cableconnector 2 Note: To install an additional hot-swap drive backplane on the back of t...
Page 72 - Installing a hot-swap hard disk drive; Review “Before you begin” on page 50
Installing a hot-swap hard disk drive The following illustration shows how to install a hot-swap hard disk drive. Note: You do not have to turn off the server to install hot-swap drives in these bays. Filler panel Drive trayassembly Drive tray handle(in open position) To install a drive in a hot-swa...
Page 73 - Installing memory-module kits; interleaving. See Table 11
Installing memory-module kits The illustrations in this document might differ slightly from your hardware. Adding memory to the server is an easy way to make programs run faster. You canincrease the amount of memory in the server by installing memory-module options.You must install a bank of four ma...
Page 76 - Installing a microprocessor kit
Installing a microprocessor kit The server comes with one microprocessor installed on the system board. Theserver supports up to four microprocessors. If you install at least one additionalmicroprocessor, the server can operate as a symmetric multiprocessing (SMP)server. With SMP, certain operating ...
Page 77 - board component locations” on page 42
The following illustration is a simplified layout of the microprocessor connectorlocations and other microprocessor-related components on the system board. Note: The illustrations in this document might differ slightly from your hardware. PCI slot 132-bit33 MHz (J50) PCI slot 264-bit66 MHz (J51) PCI...
Page 79 - Changing jumper positions; In some cases, groups of jumpers might combine to define a function.; Three-pin jumper blocks; To change a jumper position for a three-pin jumper block:
Changing jumper positions Jumpers located on the system board help you to customize the way the serveroperates. The server system board contains two-pin and three-pin jumper blocks. In some cases, groups of jumpers might combine to define a function. Three-pin jumper blocks With the three-pin jumper...
Page 80 - Installing a hot-swap power supply; To install an additional power supply:
Installing a hot-swap power supply The following illustration shows how to install a hot-swap power supply. Note: The illustrations in this document might differ slightly from your hardware. Filler panel Power supply handle Power supply DC power light AC power light To install an additional power su...
Page 81 - Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit
CAUTION:If you install a strain-relief bracket option over the end of the power cord that isconnected to the device, you must connect the other end of the power cord to aneasily accessible power source. Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit You can install an optional 3-Pack Ultra160 H...
Page 82 - information” on page 127
The following illustration shows the rear connectors on the SCSI repeater card afterthe repeater card is installed, as viewed from the rear of the server. SCSI powercableconnector SCSI cableconnector SCSI repeatercard cableconnector I C cableconnector 2 The following illustration shows how to instal...
Page 83 - “Installing the server top cover and bezel” on page 74; Replacing a hot-swap fan; Ambient temperature gets too high.
Note: If you connected these optional hot-swap hard disk drives to the optional hot-swap backplane, then the optional hot-swap backplane sets the SCSIIDs for the optional hot-swap backplane and the hot-swap hard diskdrives. See “Setting SCSI IDs” on page 80 for additional information. 8. If you have...
Page 84 - To install the server top cover:
Completing the installation To complete the installation, you must reinstall the top cover, reinstall the bezel,reconnect all cables that you disconnected, and, for certain options, run theConfiguration/Setup Utility program. Follow the instructions in this section. Attention: For correct cooling an...
Page 86 - Parallel port; Viewing or changing the parallel-port assignments; Press F1 for Configuration/Setup
Input/output ports This section provides information about the input/output (I/O) ports on the rear ofthe server. These ports include the following: v One parallel port v One video port v One keyboard port v One auxiliary-device port (pointing device) port v Two Ultra160 SCSI ports v Two serial port...
Page 87 - Select Save Settings then, select Exit Setup to exit from the; Parallel port connector; Video port
4. Select the parallel port; then, use the arrow keys to advance through the settings available. Note: When you configure the parallel port as bidirectional, use an IEEE 1284-compliant cable. The maximum length of the cable must not exceed3 meters (9.8 feet). 5. Select Save Settings; then, select Ex...
Page 88 - the integrated video controller.; Keyboard port; There is one keyboard connector on the rear of the server.
Note: If you install a PCI video adapter, the server BIOS will automatically disable the integrated video controller. The following table shows the pin-number assignments for the 15-pin analog videoconnector on the rear of the server. 1 5 11 15 Table 14. Video-port connector pin-number assignments P...
Page 89 - Double-transition clocking to achieve high transfer rates
Table 15. Keyboard connector pin-number assignments Pin I/O Signal 1 I/O Data 2 N/A Reserved 3 N/A Ground 4 N/A +5 V dc 5 I/O Keyboard clock 6 N/A Reserved Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or otherpointing device. The follow...
Page 90 - SCSI connector pin-number assignments
Note: If you install a PCI RAID adapter to configure and manage the internal hot-swap drives, you must move the SCSI cable from the system-boardSCSI connector to an internal channel connector on the RAID adapter. See“Cabling example for the ServeRAID adapter” on page 56 for additionalinformation. SC...
Page 91 - Serial ports
Table 18. 68-pin SCSI connector pin-number assignments Pin Signal Pin Signal 1 +Data 12 35 -Data 12 2 +Data 13 36 -Data 13 3 +Data 14 37 -Data 14 4 +Data 15 38 -Data 15 5 +Data P1 39 -Data P1 6 +Data 0 40 -Data 0 7 +Data1 41 -Data 1 8 +Data 2 42 -Data 2 9 +Data 3 43 -Data 3 10 +Data 4 44 -Data 4 11 ...
Page 92 - Viewing or changing the serial-port assignments; To view or change the serial-port assignments:; Serial-port connectors; Universal Serial Bus ports; USB cables and hubs
Viewing or changing the serial-port assignments To view or change the serial-port assignments: 1. Restart the server and watch the monitor screen. 2. When the message Press F1 for Configuration/Setup appears, press F1. 3. From the main menu, select Devices and I/O Ports; then, press Enter. Note: The...
Page 93 - Ethernet port; network be Category 5 or higher.; Configuring the Ethernet controller
USB-port connectors Each USB port has an external connector on the rear of the server for attachingUSB compatible devices. The following table shows the pin-number assignments for the USB-port connectorson the rear of the server. Table 20. USB-port connector pin-number assignments Pin Signal 1 VCC 2...
Page 95 - Windows NT Server failover setup:; Network icon, then select the Adapters tab.
Hot Plug Solution package, the adapter device driver will not recognize thehot-plug code. This happens because the adapter device driver only checksthe NT registry for the Hot Plug package during installation. If the PCI HotPlug Solution package is added after the adapter device driver is installed,...
Page 96 - Select Close to exit from the Network setup.; The failover function is now enabled. If a failover occurs:; Ethernet port connector
If the Enable for DMI / Hot Swap Support checkbox is not checked or is notpresent, traffic will automatically switch back to the primary adapter when theprimary link status is restored. In this mode, the adapter cannot behot-swapped. Users with the IBM Hot Plug PCI for Windows NT Server 4.0package i...
Page 97 - Advanced System Management ports
Table 21. Ethernet RJ-45 connector pin-number assignments. Pin Signal Pin Signal 1 Transmit data+ 5 Not connected 2 Transmit data- 6 Receive data - 3 Receive data+ 7 Not connected 4 Not connected 8 Not connected Advanced System Management ports The server has three communication ports dedicated to t...
Page 98 - Cabling the server
Cabling the server The following illustration shows the cabling for a typical server configuration. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Refer to the documentation that comes with your options for additional cabling instructions. It might be easie...
Page 99 - LED switch card
FRU information (service only) Field Replacement Units (FRUs) should be replaced by qualified service personnelonly. LED switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Holding screws 2 LED switch card To remove th...
Page 101 - Dual fan mount assembly with cable
Dual fan mount assembly with cable Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 Note: To remove the fan housing assembly with card guides (for four fans), see step 4 on page 57 8 8 1 Holding screws 2 Dual fan mount assembly To re...
Page 102 - Service processor card assembly; Read “Safety information” on page 127
Service processor card assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Holding screws 2 Service processor card assembly To remove the service processor card assembly, do the following: 1. Power-off the server, if it i...
Page 103 - PCI switch card
PCI switch card Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Switch card latches 2 Switch card assembly 1. Power-off the server, if it is on. 2. Disconnect the server from the electrical outlet. 3. Remove the top cover (see “Re...
Page 104 - Power backplane assembly
Power backplane assembly Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 1 Holding screws 2 Power backplane To remove the power backplane assembly, do the following: 1. Power-off the server, if it is on. 2. Unplug the server. 3. Rem...
Page 105 - System board assembly with backerplate
System board assembly with backerplate Before you begin: v Read “Safety information” on page 127 v Review the information in “Before you begin” on page 50 8 8 1 Shipping screws 2 Release latch assembly 3 System board assembly Note: When replacing the system board, you must either update the system w...
Page 107 - Beep symptoms; functioning properly.
Symptom-to-FRU index This index supports xSeries 350 servers. Notes: 1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. The default configuration can be loaded by starting the system and then pressing the reset button four times, waiti...
Page 110 - No beep symptoms
Beep/Symptom FRU/Action Two Short Beeps (Information only, the configurationhas changed) 1. Run Diagnostics 2. Run Configuration/Setup Three Short Beeps 1. DIMM 2. System Board One Continuous Beep 1. Processor 2. Optional Processor (if installed) 3. System Board 4. Service Processor Card Repeating S...
Page 111 - Diagnostic panel error LEDs; LED is off, there is probably an LED problem. Run LED diagnostics.
Diagnostic panel error LEDs The system error LED is turned on when an error is detected. If the system errorLED is on, remove the cover and check the diagnostic panel LEDs. The following isa complete list of diagnostic panel LEDs followed by the FRU/Action for correctingthe problem. Note: If a diagn...
Page 113 - Diagnostic error codes; FRU. The description for these error codes are:; The Esc key was pressed to abort the test.; This is a warning error and may not indicate a hardware failure.
Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197 do not replace a FRU. The description for these error codes are: 000 The test passed. 195 The Esc key was pressed to abort the test. 197 This is a warning error and may not indicate a hardware failure. For all erro...
Page 118 - Error symptoms
Error symptoms General FRU/Action CD is not working properly. 1. Clean the CD. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive CD-ROM drive tray is not working. (The server must be powered-on.) 1. Insert the end of a paper clip into the manual tray-release opening. 2. Run CD-ROM diagnostics. 3. CD-ROM Dr...
Page 120 - Power supply LED errors; Power Supply; POST error codes; In the following error codes, X can be any number or letter.
Power supply LED errors Use the power supply LED information on the following page to troubleshoot powersupply problems. Note: The minimum configuration required for the DC Good light to come on is: v Power Supply v Power Backplane v System Board (With pins 2 and 3 on J19 connected together to bypas...
Page 126 - ServeRAID
Error Code/Symptom FRU/Action 01298104 (Bad update data for processor 4) 1. Ensure all processors are the same stepping level and cache size. 2. Processor 4 01298200 (Microprocessor speed mismatch) 1. Ensure all processors are the same speed. I9990301 (Fixed boot sector error) 1. Hard Disk Drive 2. ...
Page 127 - I2C bus fault messages; I2C Bus x bad or devices on this bus are functioning incorrectly.
I2C bus fault messages The System Event/Error Log may contain I2C bus fault messages from both theService Processor Diagnostic and the Advanced System Management processor,indicated by the source DIAGS and SERVPROC, respectively. The format of theDIAGS messages from the revision ARY115 and later are...
Page 132 - Undetermined problems; Note: A corrupt CMOS can cause undetermined problems.; the power switch default is pins 1 and 2)
Undetermined problems You are here because the diagnostic tests did not identify the failure, the DevicesList is incorrect, or the system is inoperative. Note: A corrupt CMOS can cause undetermined problems. Check the LEDs on all the power supplies, see“Power supply LED errors” onpage 110 If the LED...
Page 133 - System
Parts listing, Type 8682 The following parts information is for the xSeries 350, Type 8682, Models 1RY 2RY4RY 5RY 6RY. System 8 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 © Copyright IBM Corp. 2000 123
Page 135 - Keyboards; Power cords
Index xSeries 350, Type 8682 (models 1RY 2RY 4RY 5RY 6RY) FRU No. Cable, signal system board to SCSI backplane (all models) 37L0350 Power cord (all models) 6952301 Keyboards Keyboard FRU No. US English 37L2551 French Canadian 37L2552 LA Spanish 37L2553 Arabic 37L2555 Belgium/French 37L2556 Belgium/U...
Page 137 - Related service information; Safety information; Follow these rules to ensure general safety:; Remember: Metal objects are good electrical conductors.
Related service information Note: The service procedures are designed to help you isolate problems. They are written with the assumption that you have model-specific training on allcomputers, or that are familiar with the computers, functions, terminology,and service information provided in this man...
Page 138 - Electrical safety
Electrical safety CAUTION:Electrical current from power, telephone, and communication cables can behazardous. To avoid personal injury or equipment damage, disconnect theattached power cords, telecommunication systems, networks, and modemsbefore you open the server covers, unless instructed otherwis...
Page 139 - Do not use worn or broken tools and testers.; Safety inspection guide; Consider these conditions and the safety hazards they present:
v Regularly inspect and maintain your electrical hand tools for safe operationalcondition. v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check thatit has been powered-off. v Always look carefully for possible hazards in your wor...
Page 140 - Handling electrostatic discharge-sensitive devices; Avoid contact with other people.; Grounding requirements
b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious un...
Page 170 - Problem determination tips; Machine type and model; Notices
Problem determination tips Due to the variety of hardware and software combinations that can be encountered,use the following information to assist you in problem determination. If possible,have this information available when requesting assistance from Service Supportand Engineering functions. v Ma...
Page 171 - Trademarks
When referring to hard disk drive capacity, GB equals one bilion bytes. Totaluser-accessible capacity may vary depending on operating environments. IBM makes no warranties, express or implied, regarding non-IBM products andservices that are ServerProven ® , including but not limited to the implied w...