IBM 63H3117 - Manual

Statement of Limited Warranty The warranties provided by IBM* in this Statement of Limited Warranty apply only toMachines you originally purchase for your use, and not for resale, from IBM or an IBMauthorized re-seller. The term “Machine” means an IBM machine, its features,conversions, upgrades, ele...

If you transfer a Machine to another user, warranty service is available to that user forthe remainder of the warranty period. You should give your proof of purchase and thisStatement to that user. Warranty Service To obtain warranty service for the Machine, you should contact your re-seller or call...

THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER,SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IFTHESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANT...

Notices References in this publication to IBM products, programs or services do not imply thatIBM intends to make these available in all countries in which IBM operates. Anyreference to an IBM licensed product, program, or service is not intended to state orimply that only IBM's product, program, or...

Energy Star The Environmental Protection Agency (EPA) ENERGY STAR Computers program is apartnership effort with manufacturers of data processing equipment to promote theintroduction of energy-efficient personal computers, monitors, printers, fax machines,and copiers to help reduce air pollution and ...

from IBM authorized dealers. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectors or byunauthorized changes or modifications to this equipment. Unauthorized changes ormodifications could void the user's authority to operate the e...

Japanese VCCI Class 2 ITE Statement Safety Notices There are three levels of safety notices: DANGER calls attention to a situation that is potentially or extremely hazardous topeople. CAUTION calls attention to a situation that is potentially hazardous to people. Attention calls attention to the pos...

Laser Safety This printer complies with the performance standards set by the U.S. Food and DrugAdministration for a Class 1 Laser Product. This means that the printer belongs to aclass of laser products that does not produce hazardous laser radiation in a customeraccessible area. This classification...

About This Book This book is designed to help you use the Network Printer 12. It describes how to: Ÿ Use the operator panel to navigate menus and control the printer Ÿ Load and select paper and other print materials Ÿ Clear paper jams Ÿ Change printer supplies Ÿ Install printer options Ÿ Troubleshoo...

Chapter 1. About Your Printer The Network Printer 12 is a multifunctional, 12 page-per-minute laser printer. You canattach it directly to your workstation and, using optional network interface cards, youcan attach it to networks and other computing environments. You can also addoptional features, su...

Ÿ Face-Up Output Bin for paper and other print media Ÿ 4MB, 8MB, 16MB, and 32MB Memory SIMMs Ÿ Adobe PostScript Level 2 SIMM Ÿ IBM IPDS SIMM Ÿ Flash Memory SIMM (2MB, 4MB) Ÿ 810MB Hard Drive Ÿ Attachment cards: – IBM Network Card for Ethernet (10Base2 or 10BaseT)– IBM Network Card for Token Ring– IB...

The Memory Configuration (MEMCONFIG) Menu provides two menu items, PCLSAVE and PS SAVE, which allow you to set context saving on or off for each datastream. These menu items are displayed only if there is enough memory in theprinter to permit context saving. The PS SAVE menu item is displayed only i...

Ÿ Monitor and provide network printer status information including online/offlinestatus, paper jams, out of toner conditions, and empty tray conditions. NPM uses industry standard, open systems System Network Management Protocol(SNMP). SNMP supports Management Information Base (MIB) which is a colle...

Obtaining Adobe Acrobat Portable Data Files This manual is available in Adobe Acrobat Portable Data File (PDF) format for onlineviewing and printing. To obtain this manual in PDF format: 1. Access the IBM Printing Systems Company Home Page at http://www.can.ibm.com/ibmprinters. 2. Select Printer Dri...

Chapter 2. Using the Operator Panel This chapter describes how to use the Network Printer 12 operator panel. The operatorpanel is located on the top, left-hand side of the printer. It consists of a messagedisplay area, status indicator lights, and operator keys. Ÿ For information about indicator lig...

Understanding the Operator Panel Indicator Lights The status indicators are located at the center of the operator panel. Indicator lights can be on, off, or blinking Indicator Condition Online On—the printer is online and idle. Blinking—the printer is online and receiving or processing data. Off—the...

Common Messages The message display area is located at the top of the operator panel. The followingtable describes the most common display messages. For a list of all messages, seeAppendix B, “Printer Messages” on page 161. Message Description/Response READY The printer is ready to receive a print j...

Using the Operator Panel Keys The operator panel keys enable you to configure and operate the printer. They arelocated at the bottom of the operator panel. Use the Online key to take the printer offline or to put it back online. Note: The printer must be offline before you can change menusettings, c...

Navigating Menus There are two types of menus: action menus and configuration menus. Action menus contain a list of actions you can perform, such as printing a list of activefonts or printing a printer configuration page. There are two action menus: the TestMenu and the Machine Info Menu. To work wi...

Printing the Printer Configuration Page 1. Make sure the printer is offline. If the printer is online, press the Online key to take it offline. 2. Press the Menu key once. TEST MENU appears in the message display area. 3. Press the Item key once. CONFIG PAGE appears in the message display area. Note...

4. Press the Continue/Enter key to print the configuration page. (It takes a moment or two.) The following figure shows a sample printer configuration page. IBM Network Printer 12Configuration Page TEST MENU ITEM CONFIG PAGE PRINT PS FONTSPRINT PCL FONTSPRINT PS DEMO CONTINUOUS TEST RESET PRINTER FA...

Other Operator Panel Tasks The rest of this chapter contains examples of how to perform some other commonoperator panel tasks. In addition, “Using the Paper Menu” on page 46 containsexamples of how you can use the operator panel to change Paper Menu settings, suchas default input trays and output bi...

Chapter 3. Paper Handling This chapter describes how to: Ÿ Select print media Ÿ Load print media into the following: – 250-sheet main paper tray (Tray 1)– 80-sheet auxiliary tray– 500-sheet paper tray (Tray 2) – 60-envelope tray Ÿ Use the Paper Menu to specify default trays, bins, and paper sizes fo...

Selecting Paper and Other Printable Material Tray or Bin Paper Sizes & EnvelopeSizes Papers & Other PrintableMaterial Paper Weight 250-sheet mainpaper tray (Tray 1) A4, Letter, 13-in. Legal(Folio), 14-in. Legal,Executive, B5-JIS Copier paper Recycled paper Letterhead/preprintedpaper 16- to 2...

Loading Paper into the Printer You can add paper to your printer when the printer is off, offline, or when the READYmessage is displayed. If your printer has used all of the paper in the selected papertray, the LOAD paper-size IN tray message is displayed in the message display area. Loading Letterh...

Loading Paper into the 250-Sheet Paper Tray (Tray 1) Note Many applications allow you to specify the input tray you want to use. This valuewill override any value set at the printer. If your application does not let you pick aninput tray, use the Paper Menu to select the tray. To select the 250-shee...

b. To lengthen the tray, slide guide A out. Then slide guide B to align it with guide A. c. To shorten the tray, slide guide B in to the edge of the paper. Then slide guide A in to align with B or until it hits the stop. Chapter 3. Paper Handling 25

6. If the paper is narrower than the tray, adjust the side guide so that it presses lightly against the side of the paper stack. Note: The paper should lay flat in the tray; it should not be bowed. 7. Gently slide the paper tray into the printer until it clicks into place. Note: Closing the 250-shee...

Loading Paper into the 80-Sheet Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This valuewill override any value set at the printer. If your application does not let you pick aninput tray, use the Paper Menu to select the tray. To select the 80-sheet auxil...

3. Pull the tab to fold out the tray extension. 4. Insert the paper into the auxiliary tray. Make sure you place the left edge of the paper against the left side paper guide and under the plastic tab on the paperguide. Note: When loading envelopes, transparencies, or labels, fan them beforeloading. ...

5. Adjust the size guide on the right side of the auxiliary tray to the paper size. Make sure you place the edges of the paper under the retaining clip at the right side ofthe auxiliary tray. 6. Use your print application or the Paper Menu to set AUXSIZE to match the paper size you loaded in the aux...

Loading Envelopes into the 80-Sheet Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This valuewill override any value set at the printer. If your application does not let you pick aninput tray, use the Paper Menu to select the tray. To select the 80-sheet a...

5. Adjust the size guide on the right side of the auxiliary tray to the envelope size. Make sure you place the top edge of the envelopes under the retaining clip at theright side of the auxiliary tray. 6. Use your print application or the Paper Menu to set AUXSIZE to match the envelope size you load...

Loading Postcards into the 80-Sheet Auxiliary Tray Note Many applications allow you to specify the input tray you want to use. This valuewill override any value set at the printer. If your application does not let you pick aninput tray, use the Paper Menu to select the tray. To select the 80-sheet a...

3. Press down on the bottom plate of the paper tray until it snaps into position. 4. Squeeze the size guide and slide it to the right. Chapter 3. Paper Handling 39

Loading Envelopes into the Envelope Tray Note Many applications allow you to specify the input tray you want to use. This valuewill override any value set at the printer. If your application does not let you pick aninput tray, use the Paper Menu to select the tray. To select the envelope tray, set S...

5. While pushing up on the end guide slightly, slide it to the desired envelope length. Then lower the guide until it locks into place. Note: Use the notches on the bottom of the tray to set the envelope length. 6. Load closed envelopes with the flap side up and the bottom edge of the envelopes towa...

7. Adjust the size guide to the envelope size. 8. Slide the envelope tray into the paper tray support unit until it clicks into place. 9. Use your print application or the Paper Menu to set ENVSIZE to match the envelope size you loaded in the envelope tray (see “Defining the Envelope TrayEnvelope Si...

Chapter 4. Clearing Paper Jams This chapter describes how to clear paper jams from different parts of the printer.When the printer detects a jam, it displays a message. Note, however, that whenpaper gets jammed in one area of the paper path, it often gets jammed in other areas.Therefore it is a good...

Chapter 5. Operator Panel Menus Important 1. To see a list of menus you can access and options you have installed, print a printer configuration page. See “Printing the Printer Configuration Page” onpage 13. You can use the printer configuration page as a menu map. 2. Note that several of the menus ...

Test Menu Use the Test Menu to display basic information about the printer and to perform basictroubleshooting tasks. Notes: 1. To perform the action associated with the menu item you select, press the Continue/Enter key. 2. The actual menu items you see depend on what options you have installed. To...

Paper Menu Use the Paper Menu to select input trays, output bins, paper sizes, and duplex printingoptions. The following table describes the settings you can change from the PaperMenu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press ...

Parallel Menu Use the Parallel Menu to define how the printer handles communications over theparallel attachment. The following table describes the settings you can change fromthe Parallel Menu. An asterisk (*) next to a value in the table indicates the factorydefault. Notes: 1. To select a new valu...

Serial Menu Use the Serial Menu to define how the printer handles communications through theserial port. The following table describes the settings you can change from the SerialMenu. An asterisk (*) next to a value in the table indicates the factory default. Notes: 1. To select a new value, press t...

PCL Menu Use the PCL Menu to define the way the printer handles PCL5e jobs. The followingtable describes the settings you can change from the PCL Menu. An asterisk (*) nextto a value in the table indicates the factory default. Notes: 1. To select a new value, press the Continue/Enter key when the va...

PS Menu Use the PS Menu to define the way the printer handles PostScript jobs. The followingtable describes the settings you can change from the PS Menu. An asterisk (*) next toa value in the table indicates the factory default. The PS Menu appears only if youhave the PostScript SIMM installed. Note...

Token Ring Menu Important For information about configuring the token-ring attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes withthe Token-Ring Network Interface Card. Chapter 9, “Configuring Printer NetworkAddresses” on page 149 describes how to d...

Ethernet Menu Important For information about configuring the Ethernet attachment, please see IBM Network Printers: Ethernet and Token Ring Configuration Guide, which comes with theEthernet Network Interface Card. Chapter 9, “Configuring Printer NetworkAddresses” on page 149 describes how to define ...

Coax SCS Menu Use the Coax SCS Menu to define how the printer handles SCS communications overthe coax attachment. The following table describes the settings you can change fromthe Coax SCS Menu. An asterisk (*) next to a value in the table indicates the factorydefault. The COAX SCS Menu appears only...

Twinax SCS Menu Use the Twinax SCS Menu to define how the printer handles SCS data over the twinaxattachment. The following table describes the settings you can change from the TwinaxSCS Menu. An asterisk (*) next to a value in the table indicates the factory default.The Twinax SCS Menu appears only...

Coax Setup Menu Use the Coax Setup Menu to configure the coax attachment. The following tabledescribes the settings you can change from the Coax Setup Menu. An asterisk (*) nextto a value in the table indicates the factory default. The Coax Setup Menu appearsonly if you have the coax attachment inst...

Twinax Setup Menu Use the Twinax Setup Menu to configure the twinax attachment. The following tabledescribes the settings you can change from the Twinax Setup Menu. An asterisk (*)next to a value in the table indicates the factory default. The Twinax Setup Menuappears only if you have the twinax att...

IPDS Menu The following table describes the settings you can change from the IPDS Menu. Anasterisk (*) next to a value in the table indicates the factory default. The IPDS Menuappears only if you have the IPDS SIMM installed. Notes: 1. To select a new value, press the Continue/Enter key when the val...

Machine Information Menu Use the Machine Info Menu to display information about printer supply usage. Thefollowing table describes the functions you can perform from the Machine Info Menu. Note: To perform the action associated with the menu item you select, press theContinue/Enter key. If you are u...

Language Menu Use the Language Menu to select the language that the printer uses to displaymessages and menus on the operator panel. English is the factory default. Notes: 1. To select a language, press the Continue/Enter key when the language value is displayed in the message display area. An aster...

Chapter 6. Maintaining the Printer This chapter describes how to: Ÿ Replace the toner cartridge Ÿ Clean the outside covers of the printer Note: Routine care and maintenance of the printer is the customer's responsibility. Replacing Supplies It is the customer's responsibility to order supplies for t...

Changing the Toner Cartridge Important Use a toner cartridge that is designed specifically for the Network Printer 12. Thepart number for a replacement toner cartridge is 63H3005. A toner cartridge can print approximately 6,000 pages of letter-size paper, containingtext or graphics that cover 5% of ...

2. Press the release button and open the top cover. Attention: Do not touch any of the internal parts. 3. Remove the used toner cartridge. Note: Keep the toner cartridge level to avoid spilling toner. If you use the IBMPrinter Supplies Return Program, you can use the box containing the new toner tor...

6. Place the cartridge on a flat surface and locate the yellow tape at the end of the cartridge. Pull the end of the tape straight out to remove the toner seal. 7. Grip the toner cartridge as shown. Slide the cartridge into the printer guide channels. To make sure the toner cartridge is secure, gent...

Chapter 7. Installing Printer Options This chapter describes how to install and remove the following options: Ÿ The SIMM and hard drive (see page 98) Ÿ The Network Interface Card (see page 110) Ÿ The duplex unit (see page 114) Ÿ The 500-sheet paper tray (see page 125) Ÿ The face-up output bin (see p...

The SIMM and Hard Drive Options Optional SIMMs include: Ÿ Dynamic random access memory (DRAM) SIMMs: 4MB, 8MB, 16MB, or 32MB Ÿ Flash memory SIMMs: 2MB or 4MB Ÿ Data stream SIMMs: – Adobe PostScript Level 2 – Intelligent Printer Data Stream (IPDS) 98 User’s Guide

Installing a SIMM Important Follow the instructions for handling static-sensitive devices described on page 97. Use the following procedure to install a SIMM: 1. Power off the printer. CAUTION:Failure to turn off the printer before working with its internal components canresult in electric shock. 2....

Installing a Hard Drive Important Follow the instructions for handling static-sensitive devices described on page 97. Use the following procedure to install a hard drive: 1. Power off the printer. CAUTION:Failure to turn off the printer before working with its internal components canresult in electr...

The Network Interface Card The Network Printer 12 attaches to networks and other system configurations throughthese optional cards: Ÿ IBM Network Card for Ethernet (10BaseT/10Base2) Ÿ IBM Network Card for Token Ring Ÿ IBM Twinax SCS Interface Card Ÿ IBM Coax SCS Interface Card If you have purchased ...

Installing a Network Interface Card Important Follow the instructions for handling static-sensitive devices described on page 97. Use the following procedure to install a Network Interface card: 1. Unpack the network interface card, and set aside the software and documentation that arrived with the ...

The Duplex Unit Option This section describes how to install and remove the optional duplex unit. The optional duplex unit allows paper fed from either the 250-sheet main paper tray orthe 500-sheet optional paper tray to be printed on both sides. Acceptable paper sizesand weights for use with the du...

Installing the Duplex Unit Use the following procedure to install the duplex unit: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Unpack the duplex unit and place it on a flat stable surface. 5. Remove the packin...

11. Make sure the printer is firmly seated on the duplex unit. 12. Snap the locking clips into the notches located on each side of the back of the printer. 118 User’s Guide

Removing the Duplex Unit Use the following procedure to remove the duplex unit: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Press the release button on the vertical section to open the vertical section. 5. Unf...

6. Remove the 250-sheet paper tray completely and then slide the duplex tray out until the two locking clips at the front of the printer are clearly visible. 7. Unfasten the two locking clips between the printer and the duplex unit at the front of the printer. Pinch the locking clips to remove them....

Preparing the Printer Use the following procedure to prepare the printer before installing the optional papertray: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer. 4. Unpack the paper tray support unit and place it on...

Placing the Printer on the Paper Tray Support Unit Use the following procedure to place the printer on the paper tray support unit when noduplex unit is installed. If a duplex unit is installed, see “Removing the 500-SheetPaper Tray Support Unit (No Duplex Unit)” on page 134. Attention: Printer powe...

Placing the Printer with Duplex Unit on the Paper Tray Support Unit Use the following procedure to place the printer on the paper tray support unit when aduplex unit is installed: Attention: Printer power should be off before performing this procedure. 1. Facing the front of the printer, hold the pr...

Removing the 500-Sheet Paper Tray Support Unit (No Duplex Unit) Use the following procedure to remove the 500-sheet paper tray support unit when noduplex unit is installed: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the prin...

Removing the 500-Sheet Paper Tray Support Unit (Duplex Unit) Use the following procedure to remove the 500-sheet paper tray support unit when aduplex unit is installed: 1. Switch the printer power off. 2. Unplug the printer from the wall outlet. 3. Remove the power cord from the back of the printer....

The Face-Up Output Bin Option This section describes how to install and remove the face-up output bin. The face-upbin holds up to 20 sheets of paper, which come out of the printer with the printed sidefacing up. (Duplex jobs come out of the printer odd-page up.) Acceptable media sizes and weights fo...

Installing the Face-Up Output Bin Use the following procedure to install the face-up output bin: 1. Insert the three tabs on the face-up output bin into the opening at the back of the printer or the vertical section of the optional duplex unit (if installed). 2. Pull the center grip to open the larg...

Removing the Face-Up Output Bin Use the following procedure to remove the face-up output bin: 1. Flip the small extension to close it and push the center grip to close the large extension. 2. Remove the face-up output bin from the rear of the printer or the vertical section of the optional duplex un...

The Envelope Tray Option This section describes how to install and remove the envelope tray in the optional500-sheet paper tray. Note: The optional 500-sheet paper tray must be installed before the envelope traycan be installed. Acceptable envelope sizes and weights for the envelope tray are as foll...

Installing the Envelope Tray Use the following procedure to install the envelope tray: 1. Remove the 500-sheet paper tray from the printer and store it for future use. 2. Unpack the envelope tray. Note: Save the packing material for future use. 3. Slide the envelope tray into the paper tray support ...

Removing the Envelope Tray Use the following procedure to remove the envelope tray: 1. Remove the envelope tray from the printer and store it for future use. 2. Slide the 500-sheet paper tray into the paper tray support unit until it clicks into place. 3. Make sure you update your printer driver to ...

Chapter 8. Connecting the Parallel and Serial Cables Important! You need to supply the parallel and serial cables; they are not included with theNetwork Printer 12. Properly shielded and grounded cables and connectors (IBMpart number 63H3329 or its equivalent) must be used in order to meet FCCemissi...

Connecting the Serial Cable DANGER To avoid personal risk, do not install or configure a communication portduring a lightning storm. To prevent serious injury from electrical shock when connecting ordisconnecting the interface cable, power off the printer and unplug thepower cord. 1. Turn off the pr...

2. Attach the serial cable to the serial interface port on the back of the printer. 3. Attach the other end of the cable into the interface slot on your modem. 4. Plug in and power on your printer. 5. Use the Serial Menu to configure communications for the serial port. See “Serial Menu” on page 63. ...

Chapter 9. Configuring Printer Network Addresses Important Defining the printer's network address should be performed by a networkadministrator or someone familiar with network addresses. If you have IBM Network Printers: Ethernet and Token Ring Configuration Guide, please refer to itwhen you config...

Setting IP, Subnet Mask, and Gateway Addresses To set an IP, subnet mask, or gateway address for the printer, perform these steps: 1. Press the Online key to take the printer OFFLINE. 2. Press the Menu key until the operator panel displays ETHERNET MENU or TOKEN RING MENU. 3. Press the Item key unti...

Setting the Locally Administered MAC Address (LAA) Network Administrator Tip Each network card comes with a unique, pre-assigned MAC address printed on itsfaceplate and set at the factory. The following procedure allows you to use locallyadministered addresses (LAA) instead of the factory value. Res...

Appendix A. Troubleshooting This section provides simple methods for detecting and solving some of the problemsthat most frequently occur in printing environments. If your printer does not print yourjob, follow these steps: 1. Turn the printer off and leave it off for approximately ten seconds. Turn...

Appendix B. Printer Messages This chapter lists printer messages. Printer status messages are listed alphabetically inthe next section, “Status Messages.” Error messages are preceded by a number; see“Error Messages” on page 166. Status Messages COLD RESET A4 Meaning: The printer is powering up and r...

Error Messages The following error messages require operator intervention; they are listed numerically. 02 TONER LOW Meaning: The toner in the printer cartridge is low. Action: Check the next several pages of printed output. If the print quality isacceptable, press the Continue/Enter key to clear th...

41 NETWORK OPTION ERROR Meaning: The printer detected a network interface card, but the card is notcommunicating. Action: Make sure the network card is properly installed and restart the printer.See “Installing a Network Interface Card” on page 111. If the message recurs,call for service. 42 NETWORK...

Appendix C. Specifications and Repackaging This chapter describes environmental and consumable information for purchasing ofsupplies. It also provides procedures for repackaging the printer for service orrelocation. Printer Specifications Printing system Electrophotography Exposure system Semiconduc...

Clearance Front — 221 mm Right side — 180 mm Left side — 25 mm Back — 310 mm Attention: The printer has a ventilation fan inlet on the right side (the same side asthe power switch). This inlet should not be obstructed. Weight Basic (with 250-sheet tray extended to legal size): 12 kg (26.4 lb). With ...

Repackaging the Printer Important! If you intend to ship your printer for service or repairs, pack it in the originalcontainer. If you need a new shipping container, contact IBM technical support, or,in the U.S.A. and Canada, call 1-888-IBM-PRINT (1-888-426-7746). Also, make sure you complete and re...

6. Open the top cover and remove the toner cartridge. 7. Place the toner cartridge inside a foil bag or the package that it came in. Keep the cartridge level during storage. Note: Do not ship the toner cartridge with the printer. 8. Remove all paper from the printer tray. 174 User’s Guide

10. Place the printer back into its original packaging. Make sure to install the styrofoam packing shims as shown. 11. Complete and include a copy of the Repair Inventory Worksheet with the printer. Make sure you note all of the printer options that are still installed on the printer.See “Repair Inv...

Repair Inventory Worksheet Important! Please make a copy of this worksheet and include it with your printer if you need toship your printer for repairs. Shipping your printer without this worksheet may delayrepairs. Customer Information Customer name _________________________________________ Custome...

Appendix D. Print Quality Problems Print Is Too Light Possible Causes Actions You Should Take Print Sample Economy mode is set on Make sure economy mode is not set.See “Configuration (Config) Menu” onpage 60. Density is set too low Make sure that the density is not setto a value less than 2. Reset i...

Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is dirty Print several blank sheets of paper toclear out the dirt The toner cartridge isdamaged Replace the toner cartridge with anew one Random Deletions or Light Areas on the Print Possible Causes Act...

Entire Print is Black Possible Causes Actions You Should Take Print Sample The toner cartridge isdamaged Replace the toner cartridge with anew one The printer power supplyhas failed Call for service Entire Print Is Blank Possible Causes Actions You Should Take Print Sample The toner cartridge seal i...

White Spots Within Black Image Area Possible Causes Actions You Should Take Print Sample Paper does not meetspecification Use recommended paper The toner cartridge isdamaged Replace the toner cartridge with anew one Printed Image Rubs Off or Smears Possible Causes Actions You Should Take Print Sampl...

Glossary The following terms are defined as they are used inNetwork Printer 12 documentation. If you do not find theterm you need, refer to the index or to the IBM Dictionary of Computing, ZC20-1699 or the IBMDictionary of Printing, G544-3973. A4-size paper. Paper that is 210 by 297 mm A5-size paper...

Index Numerics 250-sheet tray adjusting paper size 24 clearing jams 49 guidelines for selecting paper 23 loading paper 23 location 1 500-sheet tray adjusting paper size 40 clearing jams 49 guidelines for selecting paper 38 installing 125loading paper 38 location 1paper supported 125 removing 134, 13...

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