IBM 6342 - Manual

Contents About this manual . . . . . . . . . . iii Important Safety Information . . . . . . . . iii Chapter 1. General Checkout . . . . . . 1 Chapter 2. General Information . . . . . 3 Features . . . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . . . 5 Physical specification — sm...

Chapter 8. Additional ServiceInformation . . . . . . . . . . . . 197 Security features . . . . . . . . . . . . 197 Passwords . . . . . . . . . . . . . 197 Vital product data . . . . . . . . . . . 198 Management Information Format (MIF) . . . 198 Alert on LAN . . . . . . . . . . . . 199 BIOS levels ....

Chapter 1. General Checkout This general checkout procedure is for Types 2254, 2256, 2257, 6336, 6337, 6339,6341, 6342, 6346, 6347, and 6348 computers. Attention: The drives in the computer you are servicing might have been rearranged or the drivestartup sequence changed. Be extremely careful during...

Chapter 2. General Information Features This section provides an overview of the computer features, preinstalled software,and specifications. Microprocessor Intel ® Pentium ™ III with 256 KB of internal L2 cache memory and MMX ™ technology or an Intel Celeron ™ with 256 KB of internal L2 cache memor...

v Microsoft Windows 95 v Microsoft Windows NT ® Workstation Version 4.0 v Microsoft Windows XP Personal and Professional Specifications This section lists the physical specifications for your computer. Physical specification — small desktop model Dimensions Height: 88 mm (3.4 in.) Width: 305 mm (12....

Physical specification — desktop model Dimensions Height: 140 mm (5.5 in.) Width: 425 mm (16.7 in.) Depth: 425 mm (16.7 in) Weight Minimum configuration as shipped: 14.0 kg (30 lb) Maximum configuration: 17.3 kg (25.0 lb) Environment Air temperature: System on: 10° to 35° C (50° to 95° F)System off:...

Physical specifications — microtower model Dimensions Height: 192 mm (7.6 in.) Width: 385 mm (15.2 in.) Depth: 388 mm (15.3 in.) Weight Minimum configuration as shipped: 9.4 kg (20 lb) Maximum configuration: 11.3 kg (25.0 lb) Environment Air temperature: System on: 10° to 35° C (50° to 95° F)System ...

Chapter 3. Diagnostics Setup Utility program . . . . . . . . . . . 10 Product Recovery Program menu . . . . . . . 11 Diagnostics . . . . . . . . . . . . . . 12 Diagnostics program download . . . . . . . 12 Navigating through the diagnostics programs . . 12 Running diagnostics tests . . . . . . . . ....

Setup Utility program Attention: A customized setup configuration (other than default settings) might exist on the computeryou are servicing. Running the Setup Utility program might alter those settings. Note thecurrent configuration settings and verify that the settings are in place when service is...

Product Recovery Program menu Type 2254, 2256, 2257, 6336, 6337, 6339, 6341, 6342, 6346, 6347, 6348 machines haverecovery and diagnostics programs on a separate hard drive partition. TheEnhanced Diagnostics diskette is not shipped with the machine or the HMM. Todownload the Diagnostics program, see ...

A selected test is marked by >> . Pressing the space bar again de-selects a test and removes the chevron. 4. Repeat steps 2 and 3 above to select all desired tests. Module test menu/hardware configuration report Depending on the diagnostics version level you are using, the installed devices in...

The Full Erase Hard Drive provides a DOS utility that performs the followingsteps. v Performs all the steps in Quick Erase. v Provides a DOS utility that writes random data to all sectors of the hard drive. v Provide an estimate of time to completion along with a visual representation ofcompletion s...

When to use the Low-Level Format program Notes: 1. The low-level format is not available on all diagnostic diskettes. 2. Before formatting the hard disk drive, make a backup copy of the files on the drive tobe formatted. Use the Low-Level Format program in the following situations: v When you are in...

Chapter 4. Installing Options Locating the connectors on the front of yourcomputer . . . . . . . . . . . . . . . 19 Locating the connectors on the rear of yourcomputer . . . . . . . . . . . . . . . 22 Home PNA network adapter . . . . . . . 25 Removing the cover - small desktop model . . . . 26 Locat...

Locating the connectors on the rear of your computer The following illustration shows the location of the connectors on the rear of thesmall desktop model computer. 1 Mouse connector 8 Audio line in connector 2 Parallel connector 9 Audio line out connector 3 Ethernet connector 10 USB connectors 4 Se...

Connector Description Mouse connector Used to attach a mouse, trackball, or other pointing device thatuses a PS/2 mouse connector. Keyboard connector Used to attach a keyboard that uses a PS/2 keyboardconnector. Serial connectors Used to attach an external modem, serial printer, or other devicethat ...

Connect each computer on a home PNA network directly to a telephone-line wallconnector. If you have more computers than telephone-line wall connectors in aroom, use a telephone splitter at the wall connector. Actual network transfer speeds depend on many factors, such as home wiringconfiguration, an...

Locating components - small desktop model The following illustration will help you locate the various components in yourcomputer. 1 Power supply 5 DIMM 2 PCI slot 6 Hard disk drive 3 System board 7 CD drive or DVD drive 4 Microprocessor and heat sink 8 Diskette drive Identifying parts on the system ...

See the following illustration for the location of parts on the system board. 1 Fan connector 11 Primary IDE connector 2 Microprocessor 12 Front USB connector 3 DIMM 1 13 Virtual clear CMOS/BIOS recovery jumper (JP14) 4 DIMM 2 14 Battery 5 Power connector 15 PCI slot 6 Power connector 16 PCI slot 7 ...

1. Remove the cover. See “Removing the cover - small desktop model” onpage 26. 2. To locate the DIMM connectors. See “Identifying parts on the system board -small desktop model” on page 27. 3. Open the retaining clips. 4. Make sure the notches in the DIMM align with the tabs on the connector. Pushor...

2. Remove the slot screw and slot cover for the appropriate expansion slot. 3. Install the adapter and insert the retaining screw. What to do next: v To work with another option, go to the appropriate section. v To complete the installation, go to “Replacing the cover and connecting thecables - smal...

The following illustration shows the locations of the drive bays The following table describes some of the drives that you can install in each bayand their height requirements. 1 Bay 1 - Max Height: 25.4 mm (1.0 in.) 3.5-inch diskette drive (preinstalled in somemodels) 2 Bay 2 - Max Height: 41.3 mm ...

Installing a Rope Clip - small desktop model To help prevent hardware theft, you can add a 3/16 inch or 5 mm Rope Clip andcable to your computer. After you add the security cable, make sure that it doesnot interfere with other cables that are connected to the computer. To install a Rope Clip: 1. Rem...

2. Clear any cables that might impede the replacement of the cover. 3. Place the cover over the computer and slide it to the rear until it is fully closed.Secure the cover with the screw. 4. Reconnect the external cables and cords to the computer. 5. To update the configuration, see “Module test men...

2. To locate the DIMM connectors. See “Identifying parts on the system board -desktop model” on page 35. 3. Open the retaining clips. 4. Make sure the notches in the DIMM align with the tabs on the connector. Pushor insert the DIMM straight down into the connector until the retaining clipsclose. Not...

2. Remove the adapter slot cover latch and the slot cover for the appropriateexpansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slot on the system board. 5. Install the adapter slot cover latch. What to do next: v To work with anothe...

Notes: 1. Drives that are greater than 41.3 mm (1.6 in.) high cannot be installed. 2. Install removable media (tape or CD) drives in the accessible bay: bay 1 or 2. Installing a drive To install an internal drive, follow these steps. 1. Remove the cover. See “Removing the cover - desktop model” on p...

6. Make sure the drive that you are installing is set correctly as either a master ora slave device. v If it is the first CD drive or DVD drive, set as a master device. v If it is an additional CD drive or DVD drive, set as a slave device. v If it is a hard disk drive, set as a slave device. Refer t...

2. Locate the secondary IDE connector and CD-ROM audio connector on thesystem board. See “Identifying parts on the system board - desktop model” onpage 35. 3. Connect one end of the signal cable to the drive and the other to the secondaryIDE connector on the system board. To reduce electronic noise,...

5. Thread the cable through the Rope Clip and around an object that is not a partof or permanently secured to the building structure or foundation, and fromwhich it cannot be removed; then fasten the cable ends together with a lock. What to do next: To work with another option, go to the appropriate...

3. Position the cover over the chassis and pivot the cover down over thecomputer until the cover snaps into place. 4. Reconnect the external cables and cords to the computer. 5. To update the configuration, see “Module test menu/hardware configurationreport” on page 13. Removing the cover - microtow...

Locating components - microtower model The following illustration will help you locate the various components in yourcomputer. 1 Microprocessor and heat sink 3 PCI adapter 2 DIMM 4 Power supply Moving the power supply - microtower model To perform some operations inside the computer, you might need ...

4. Remove the power supply and carefully lay it to the side. 5. To replace the power supply, reverse these steps. Identifying parts on the system board - microtower model The system board, also called the planar or motherboard , is the main circuit board in your computer. It provides basic computer ...

2. You might have to remove an adapter to gain access to the DIMM slots. See“Installing adapters - microtower model”. 3. To locate the DIMM connectors. See “Identifying parts on the system board -microtower model” on page 48. 4. Open the retaining clips. 5. Make sure the notches in the DIMM align wi...

2. Remove the adapter slot cover for the appropriate expansion slot. 3. Remove the adapter from its static-protective package. 4. Install the adapter into the appropriate slot on the system board. 5. Install the screws that secure the adapter. What to do next v To work with another option, go to the...

When you install an internal drive, it is important to note what type and size ofdrive that you can install in each bay. Also, it is important to correctly connect theinternal drive cables to the installed drive. Drive specifications Your computer comes with the following IBM-installed drives: v A C...

5. If you have a CD-ROM drive audio cable, connect it to the drive and thesystem board. To connect an additional IDE CD drive or DVD drive 1. Locate the secondary IDE connector on the system board and thethree-connector signal cable. See “Identifying parts on the system board -microtower model” on p...

which it cannot be removed; then fasten the cable ends together with a lock. 1 Rope Clip 2 Bolt holes 3 Nuts What to do next: To work with another option, go to the appropriate section. Replacing the cover and connecting the cables - microtower model After working with options, you need to install a...

Chapter 5. FRU Replacements Identifying parts on the system board . . . . . 59 Replacing a System Board - Small Desktop Model 60 Replacing a processor - Small Desktop Model . . . 61 Power supply removal - Small Desktop Model . . 62 Replacing a System Board - Desktop Model . . . 62 Replacing a proces...

See the following illustration for the location of parts on the system board. 1 Fan connector 11 Primary IDE connector 2 Microprocessor 12 Front USB connector 3 DIMM 1 13 Virtual clear CMOS/BIOS recovery jumper 4 DIMM 2 14 Battery 5 Power connector 15 PCI slot 6 Power connector 16 PCI slot 7 Hard di...

Notes: 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To dothis, you must run the Flash Update program using the Flash Update diskette . See “BIOS levels” on page 199, “Vital product d...

2. Turn off the system and peripheral devices and disconnect all external cablesand power cords; then, remove the cover (see “Removing the cover - smalldesktop model” on page 26 for details). 3. Push down on the retainer clip, and at the same time, use a flat bladedscrewdriver to carefully pry the m...

Notes: 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To dothis, you must run the Flash Update program using the Flash Update diskette . See “BIOS levels” on page 199, “Vital product d...

2. Turn off the system and peripheral devices and disconnect all external cablesand power cords; then, remove the cover (see “Removing the cover - desktopmodel” on page 34 for details). 3. Push down on the retainer clip, and at the same time, use a flat bladedscrewdriver to carefully pry the metal l...

Replacing a system board - Microtower Model Important: Before replacing a system board, back up Asset information by using the “Asset EEPROMbackup” on page 16. Notes: 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it ...

v Memory modules 6. Ensure that the new system board jumper settings match the old system boardjumper settings. Replacing a processor - Microtower Model Attention: When you handle ESD-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, ...

Chapter 6. Symptom-to-FRU Index SDRAM memory errors . . . . . . . . . . 70 Hard disk drive boot error . . . . . . . . . 70 Power Supply Errors . . . . . . . . . . . 71 Diagnostic error codes . . . . . . . . . . . 72 Beep symptoms . . . . . . . . . . . . . 90 No-beep symptoms . . . . . . . . . . . . ...

SDRAM memory errors SDRAM error messages issued by the IBM PC Enhanced Diagnostics. Error FRU/Action 2xx A memory error was detected in SDRAMsocket Y. Replace the SDRAM in the socket identifiedby the last digit of the error code. Re-run the test. If the same error code occurs again, replacethe syste...

Power Supply Errors If the power-on indicator is not on, the power supply fan is not running, or thecomputer will not power-off, use the following procedures. Check/Verify FRU/Action Check the following for proper installation. v Power Cord v On/Off Switch connector v On/Off Switch Power Supply conn...

Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See ″ Diagnostics ″ on page 9 for the specific type for information about the Diagnostic programs. In the following index, X can represent any number. Diagnostic Error Code FRU/Action 000-000-XXX BI...

Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses(intervals without sound). See the following examples. Beeps Description 1-2-X v One beep v A pause (or break) v Two beeps v A pause (or break) v Any number of breaks 4 Four continuous beeps Use the following t...

POST error codes Each time you power-on the system, it performs a series of tests that check theoperation of the system and some options. This series of tests is called the Power-On Self-Test , or POST . POST does the following operations. v Checks some basic system-board operations v Checks the mem...

Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate 1. CMOS Backup Battery (see “Safetyinformation” on page 207) 2. System Board Changing colors 1. Display Computer will not power-off. See “Power Supply Errors” on page 71. 1. Power Switch 2. System Board 3. Riser c...

Message/Symptom FRU/Action Some or all keys on the keyboard do notwork 1. Keyboard 2. Keyboard Cable 3. System Board Undetermined problems Check the power supply voltages (see “Power Supply Errors” on page 71). If thevoltages are correct, return here and continue with the following steps. 1. Power-o...

Chapter 7. Parts Small Desktop Model Types 2256, 6339, 6346 © Copyright IBM Corp. 2000 111

Power Cords - Type 6346 Swiss - French/German (all models) 14F0051 US English (all models) 93F2364 UK - Ireland (all models) 14F0033 Yugoslavian (all models) 1339520 Chile (all models) 14F0069 Argentina, Paraguay, & Uruaguay (all models) 36L8880 Japan (all models) 24G0222 Desktop Model Types 634...

Microtower Model Types 6348, 6342, 2257, 2254, 6337 1 2 3 4 5 6 7 8 10 9 13 14 12 11 15 19 16 18 17 Chapter 7. Parts 159

Chapter 8. Additional Service Information Security features . . . . . . . . . . . . 197 Passwords . . . . . . . . . . . . . 197 Power-on password . . . . . . . . . 197 Removing a power-on password . . . . . 197 Administrator password . . . . . . . . 198 Administrator password control . . . . . 198 O...

3. Move the recovery jumper from normal to ROM recovery . 4. Power-on the computer. The system senses the change in the position anderases the password. 5. Wait 30 seconds for beeps to sound, and then power down by holding thepower button for 10 seconds. 6. Return the jumper to normal position. 7. R...

and services from Retain-a-Group. It is the customer’s responsibility to maintainthe MIF file and to inform Retain-a-Group of any changes to the file. Some customers may request their servicers to assist them in maintaining the MIFfile when serialized components are replaced during hardware service....

http://www.ibm.com/pc/us/ 2. PC PartnerInfo-Technical Database (CTSTIPS.NSF) 3. HelpCenter 4. Levels 1 and 2 Support To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page200. Flash (BIOS/VPD) update procedure Attention: Refer to the information label located inside the system u...

8. Follow the instructions on the screen to complete the flash (BIOS/VPD) updateprocedure. 9. When you are instructed to reboot the computer, power-off the computer andmove the recovery jumper to the normal position. Then replace the cover and power-on the computer. Chapter 8. Additional Service Inf...

Network settings This section applies only to computers that are linked to a network. The Configuration/Setup Utility program includes settings that can be enabled anddisabled to configure the network interface in the computer. These settings are thefollowing: v Flash over LAN (Update POST/BIOS over...

Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature.This feature makes it possible for the computer to be turned on remotely by anetwork server. Remote network management software must be used inconjunction with this feature. To access the Wake on LAN setting,...

Chapter 9. Related service information Note: The service procedures are designed to help you isolate problems. They arewritten with the assumption that you have model-specific training on allcomputers, or that are familiar with the computers, functions, terminology,and service information provided i...

Electrical safety CAUTION:Electrical current from power, telephone, and communication cables can behazardous. To avoid personal injury or equipment damage, disconnect theattached power cords, telecommunication systems, networks, and modems beforeyou open the server/workstation covers, unless instruc...

Observe the special safety precautions when you work with very high voltages;these instructions are in the safety sections of maintenance information. Useextreme care when measuring high voltages. v Regularly inspect and maintain your electrical hand tools for safe operationalcondition. v Do not use...

3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measurethird-wire ground continuity for 0.1 ohm or less between the externalground pin and frame ground. b. The power cord should be the appropriate type as specified in the partslistings. c. Insulation m...

Grounding requirements Electrical grounding of the computer is required for operator safety and correctsystem function. Proper grounding of the electrical outlet can be verified by acertified electrician. Safety notices (multi-lingual translations) The caution and danger safety notices in this secti...

v Connect and disconnect cables as described in the following table wheninstalling, moving, or opening covers on this product or attached devices. To Connect To Disconnect 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to ...

≥ 18 kg (37 lbs) ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CAUTION:Use safe practices when lifting. v Statement 5 CAUTION:The power control button on the device and the power switch on the powersupply do not turn off the electrical current supplied to the device. The devicealso might have more than one...

Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com umnúmero. Este número é utilizado para fazer referência cruzada de uma instruçãode cuidado ou perigo no idioma inglês com as versões traduzidas das instruçõesde cuidado ou perigo encontradas nesta seção. Por exemplo...

Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seusistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelomesmo tipo de mídulo, do mesmo fabricante. ...

≥ 18 kg (37 lbs) ≥ 32 kg (70.5 lbs) ≥ 55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação nãodesligam a corrente elétrica fornecida ao dispositivo. O dispositivo também podeter mais d...

Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBMdocumentation sont précédées d’un numéro. Ce dernier permet de mettre encorrespondance la consigne en anglais avec ses versions traduites dans la présentesection. Par exemple, si une consigne de type Attention est ...

Notice n 2 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identiqueexclusivement - voir la référence IBM - ou par une pile équivalenterecommandée par le fabricant. Si votre système est doté d’un module contenantune pile au lithium, vous devez le remplacer uniquement par un ...

Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einerNummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit denübersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint dieüberset...

Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn IhrSystem ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mitdem selben Modultyp vom selben Hersteller. Die Batter...

≥ 18 kg ≥ 32 kg ≥ 55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungenbeachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und demBetriebsspannungsschalter am Netzteil wird die Stromversorgung für den Servernicht unterbrochen....

Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBMdocumentation iniziano con un numero. Questo numero viene utilizzato perconfrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotteriportate in questa sezione. Ad esempio, se un avviso di...

≥ 18 kg ≥ 32 kg ≥ 55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore dialimentazione posto sull’alimentatore non disattiva la corrente elettrica fornitaall’un...

Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con unnúmero. Dicho número se emplea para establecer una referencia cruzada de unadeclaraciín de precauciín o peligro en inglés con las versiones traducidas que dedichas declaraciones pueden encontrarse en esta secc...

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