GPX X642 - Manual

10 Models .The following table lists some common features of your printer. Input capacity 500 sheets Standard memory 128MB Maximum memory capacity, non-network/network 640MB Option card connectors 1 Duplex ability Simplex in, duplex out Model I Model II Input capacity 500 sheets 1000 sheets Standard...

11 To identify the MFP machine type-model number, look at the label located under the top front cover. Using the scanner Basic functions of the scanner The Lexmark X642e provides copy, fax, and scan-to-network capability for large workgroups. You can: • Make quick copies, or change the settings on t...

12 Automatic document feeder and scanner glass (flatbed) Note: Color documents can be scanned to a PC, e-mail address, or an FTP destination. Printed output on this MFP is black and grayscale only, not color. The ADF (automatic document feeder) can scan multiple pages. The ADF has two scanner elemen...

13 Configured models The following illustrations show a standard MFP and an MFP with a duplex unit and a 500-sheet drawer. Other print media handling options are also available. CAUTION: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or p...

14 Understanding the MFP control panel MFP and scanner settings can be changed several ways: through the MFP control panel, the software application in use, the print driver, MarkVision™ Professional, or the Web pages. Settings changed from the application or print driver apply only to the job being...

18 Home screen and Home screen buttons After the MFP is turned on and a short warm-up period occurs, the LCD shows the following basic screen which is referred to as the Home screen. Use the Home screen buttons to initiate an action such as copy, fax, or scan, to open the menu screen, or to respond ...

19 Other buttons may appear on the Home screen. They are: FTP Touch to access the File Transfer Protocol (FTP) menus. A document can be scanned directly to an FTP site. Fax Touch to access the Fax menus. Cancel Jobs Open the Cancel Jobs screen. If only one job is in the queue the button says Cancel ...

21 Using the LCD touch-screen buttons The following section provides information on navigating through several screens. Only a few are chosen to demonstrate the use of the buttons. Sample screen one Sample screen two Copy Letter (8.5 x 11 in.) Copy To: Letter (8.5 x 11 in.) Sides (Duplex) Collate Sc...

22 Sample screen three Copy from Executive (7.25 x 10.5 in.) Legal (8.5 x 14 in.) A4 (210 x 297 mm) Letter (8.5 x 11 in.) Back Displaying 1-4/5

23 Information on touch-screen buttons Button Button name Function or description Select button Touch the select button to have another screen appear with additional items. On the first screen, the user default setting is shown. Once the select button is touched, and the next screen appears, touchin...

25 Other touch-screen buttons Button Button name Function or description Cancel Touch Cancel to cancel an action or a selection. Touch to cancel out of a screen and return to the previous screen. Continue Custom Allows for creating a custom button based on the user’s needs. Done Allows specifying th...

26 Features Select Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values. Submit A gray button indicates a choice. If a different value within a menu item is touched, it needs to be saved to become the current user def...

27 Menus A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, press Menu on the control panel. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ...

28 2 Copying The following copy topics are available in this and other chapters. Quick copy 1 Place the original document facing up in the automatic document feeder (ADF) or facing down on the scanner glass (flatbed). Adjust the paper guides when using the ADF. 2 Press Go on the numeric pad. Note: I...

30 • When Original Size is set to Mixed Sizes, you can scan different size original documents (letter and legal size pages). They will be scaled automatically to fit the selected output media size. Copy To: Opens a screen where you can enter the size and type of paper on which your copies will be pr...

31 • Paper Saver: Takes two or more sheets of an original document and prints them together on the same page. Paper Saver is also called N-up printing. The N stands for Number. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document...

34 Copying mixed-sized media You can place mixed-sized original documents in the ADF and then copy them. Depending on the paper size loaded in the trays, the scanner will print on the same size media or scale the document to fit the media in the tray. Example 1, the MFP has two paper trays, one tray...

35 Setting the duplex option 1 Place the original document in the automatic document feeder facing up, short-edge first. 2 Adjust the paper guides. 3 Touch Copy . 4 Touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the sec...

38 Placing the date and time at the top of each page 1 Place the original document in the automatic document feeder facing up, short-edge first. 2 Adjust the paper guides. 3 Touch Copy . 4 Touch Options . 5 Touch Date/Time Stamp . 6 Touch On . 7 Touch Done . 8 Touch Copy It . Placing an overlay mess...

39 While copying pages using the scanner glass (flatbed) During the copy process, the “Scan the next page” screen appears. To cancel the copy job, touch Cancel Job on the touch screen. Touching Cancel Job cancels the entire job that has been scanned. The scanning screen will be replaced with a “Canc...

41 Entering an e-mail address 1 Place the original document facing up in the automatic document feeder or facing down on the scanner glass (flatbed). Adjust the paper guides when using the ADF. 2 Touch E-mail . 3 Enter the recipient's address. You can enter additional recipients by pressing next and...

44 Creating an e-mail shortcut From a computer 1 Enter the IP address of the MFP into the URL field (address bar) of the Web browser. 2 Click Configuration (in the left frame), and then click Manage Destinations (in the right frame). Note: You may be asked to enter a password. If you do not have an ...

45 From the MFP 1 Load the original document in the ADF facing up, short-edge first, and adjust the paper guides. 2 Touch E-mail . 3 Enter the recipient's e-mail address. To create a group of recipients, touch Next number , and enter the next recipient’s e-mail address. 4 Touch Save as Shortcut . 5 ...

46 Understanding e-mail options Original Size: Opens a screen where you can enter the size of the documents you are going to e- mail. • Touching any of the paper size icons on the follow-on screen will make that your selection and return you to the e-mail Options screen. • When Original Size is set ...

47 Advanced Options: Lets you change Transmission Log, Scan Preview, Edge Erase, or Darkness settings. Transmission Log: Prints the transmission log or transmission error log. Scan Preview: Displays the first pages of the image before it is included in the e-mail. When the first page is scanned, the...

48 E-mail tips The following tips may improve the MFP e-mail quality. For additional information or to solve scan problems, see Solving scan quality problems . Question Tip When should I use Text mode? • Text mode should be used when text preservation is the main goal of the scan, and preserving ima...

49 4 Faxing The fax function lets you scan items and fax them to one or more recipients directly from the MFP. When you touch Fax, it opens the fax destination screen. You enter the fax number and touch Fax It to send your fax. You can also change the fax settings to fit your personal needs. During ...

50 Sending a fax There are two ways to send a fax: enter the number using a numeric keypad or use a shortcut number. Use the instructions below to send a fax using the keypad, or see Using fax destination shortcuts to fax your documents using a shortcut. 1 Place the original document in the automati...

52 Creating shortcuts Instead of entering the entire phone number of a fax recipient on the control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A single shortcut number or a multiple number shortcut can be created. There are two me...

54 Understanding fax options Original: Opens a screen where you can choose the size of the documents you are going to fax. • Touching any of the paper size buttons on the follow-on screen will make that your selection and return you to the Fax Options Screen. • When Original Size is set to Mixed Siz...

56 Sending a fax at a later time 1 Place the original document in the automatic document feeder facing up, short-edge first. 2 Adjust the paper guides. 3 Touch Fax . 4 Enter the fax number. 5 Touch Options . 6 Touch Advanced Options . 7 Touch Delayed Send . Note: If Fax Mode is set to Fax Server, th...

57 Cancel an outgoing fax There are two ways to cancel an outgoing fax: While the original documents are still scanning 1 When using the automatic document feeder, touch Cancel while Scanning… is displayed on the touch screen. 2 When using the scanner bed, touch Cancel while Scan the Next Page / Fin...

58 Fax setup When you first turn on the MFP or if the MFP has been off for an extended time, Set clock will appear. Additionally, many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of ...

60 5 FTP The MFP scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Note: Only one FTP address may be sent to at a time. Once an FTP destination has been configured by your system support person, the name of the destination becomes available as a shortcut number or li...

62 From the MFP 1 Load the original document in the ADF facing up, short-edge first, and adjust the paper guides. 2 Touch FTP . 3 Enter the FTP site. 4 Touch Save as Shortcut . 5 Enter a unique name for the shortcut. 6 Verify the shortcut name and number are correct, and then touch OK . If the name ...

63 Content: Tells the MFP the original document type. Choose from Text, Text/Photo, or Photo. Color can be turned on or off with any of the Content choices. Content affects the quality and size of your FTP file. Text: Emphasizes sharp, black, high-resolution text against a clean, white background. T...

65 8 Review the instructions on the Scan to PC screen. A shortcut number was automatically assigned when you clicked Submit. You can use this shor tcut number when you are ready to scan your documents. a Go to the MFP, and place the original document in the automatic document feeder facing up, long-...

66 Understanding scan to PC options To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom . Quick Setup lets you select preset formats or customize your scan job settings. You can select: Format Type: Sets the output (PDF, TIFF, or JPEG) for the scan...

67 Scanning to a USB flash memory device 1 Place the original document in the automatic document feeder (ADF) facing up or on the scanner glass (flatbed) facing down. Adjust the paper guides when using the ADF. 2 Insert the USB flash memory device into the USB direct interface on the front of the MF...

68 7 Printing This chapter covers information about sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. This chapter also provides information on printing folio and statement size media. For tips on paper jam pr...

69 Printing from a USB flash memory device A USB direct interface is located on the control panel so you can insert a USB flash memory device and print the following types of documents: • Portable Document Format (PDF) [.pdf file] • Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file] • Tagg...

70 To print from a USB flash memory device: 1 Make sure the MFP is on and Ready or Busy appears. 2 Insert a USB flash memory device into the USB direct interface. Note: If you insert the memory device when the MFP requires attention such as when a paper jam has occurred, the MFP ignores the memory d...

71 • Canceling a job from a computer running Windows – Canceling a job from the taskbar – Canceling a job from the desktop • Canceling a job from a Macintosh computer – Canceling a print job from a computer running Mac OS 9 – Canceling a job from a computer running Mac OS X Canceling a job from the ...

72 Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print, the printer icon for your selected MFP appears on the desktop. 1 Double-click the printer icon on your desktop. A list of print jobs appears in the printer window. 2 Sele...

73 Printing a font sample list To print samples of the fonts currently available for the MFP: 1 Make sure the MFP is on and the Ready message appears. 2 Press Menu on the control panel. 3 Touch Reports . 4 Touch the down arrow until Print Fonts appears, then touch Print Fonts . 5 Touch PCL Fonts or ...

75 4 Enter your PIN. For more information, see Entering a Personal Identification Number (PIN) . 5 Touch the job you want to print. 6 Touch Print, or touch + to input the number of copies, and then touch Print . Note: After your job prints, it is deleted from MFP memory. Entering a Personal Identifi...

76 Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory. Note: Repeat Print jobs are automatically deleted from MF...

77 At the MFP 1 Touch Held Jobs . 2 Touch your user name. Note: A maximum of 500 results can be displayed for held jobs. If your name does not appear, touch the down arrow until your name appears, or touch Search <your name> if you have a large number of held jobs in the MFP. 3 Touch the job y...

79 Loading standard trays and optional trays The MFP has a 500-sheet standard tray. You may have also purchased one or more 250-sheet or 500-sheet optional trays or a 2000-sheet drawer. The steps for loading a 250-sheet tray or 500-sheet tray are the same. Note: The steps for loading a 2000-sheet dr...

85 4 Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface. Note: Hold transparencies by the edges, and avoid touching the print side. Fan the stack of transparencies to prevent jams. Be careful not t...

86 • Do not fill paper above the load line. Overfilling the tray may cause jams. 6 Slide the side guide toward the inside of the tray until it lightly rests against the edge of the media. 7 Set the Paper Size and Paper Type for the multipurpose feeder to the correct value for the print media you loa...

87 Closing the multipurpose feeder 1 Remove print media from the multipurpose feeder. 2 Push the extension tray in. 3 Close the multipurpose feeder cover. Loading the 2000-sheet drawer The optional 2000-sheet drawer can be used for plain paper, letterhead or other preprinted paper, labels, or transp...

88 To load the 2000-sheet drawer: 1 Open the loading door. If the elevator tray is not already in the lowered position, push the elevator button to lower the tray. 2 Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level s...

89 3 Slightly bend the stack of print media as shown, and place it on the elevator tray with the preferred print side facing down. Align the stack of print media to the back of the drawer. Note: For duplex printing, letterhead or other preprinted paper must be loaded differently. Carefully align eac...

90 Loading the envelope feeder The optional envelope feeder can accept a variety of envelope sizes. However, the envelope feeder must be adjusted correctly to ensure trouble-free printing. To load the envelope feeder: 1 Adjust the envelope support for the length of envelope you are loading. • Fully ...

92 6 Slide the width guide to the left until it lightly touches the stack. Make sure the envelopes do not buckle. 7 Lower the envelope weight to touch the stack. 8 Set the Paper Size and Paper Type for the envelope feeder to the correct value for the print media you loaded. See Setting the Paper Typ...

93 Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The MFP automatically links the trays; when one tray is empty, print media feeds from the next linked tray. For example, if you have the same size an...

94 8 Understanding paper and specialty media guidelines Print media is paper, card stock, transparencies, labels, and envelopes. The MFP provides high- quality printing on a variety of print media. You must consider a number of things concerning print media before you print. This chapter provides in...

95 Print media sizes Legend ✓ — indicates support 25 0- sh ee t t ra y 50 0- sh ee t t ra y Mult ipur p o s e f e e d er 20 00- sh e e t d ra w er ( o p tio n ) En v e lope f e e d e r (option) Duple x un it (option) Out put bin Print media size Dimensions A4 210 x 297 mm (8.27 x 11.7 in.) ✓ ✓ ✓ ✓ ✓...

97 Print media types Print media 250 -s h eet d ra w e r 500 -s h eet d ra w e r M u ltipur pos e f e e d e r 200 0- sh ee t d ra w er Duple x unit Ou tput bin Paper ✓ ✓ ✓ ✓ ✓ ✓ Card stock ✓ ✓ ✓ ✓ Transparencies ✓ ✓ ✓ ✓ Vinyl labels * ✓ ✓ ✓ ✓ Paper labels * ✓ ✓ ✓ ✓ Polyester label * ✓ ✓ ✓ ✓ Dual-web...

98 Print media weights Print media Type Print media weight Integrated tray and optional500-sheet drawer Multipurpose feeder and optional250-sheet drawer Envelope feeder Paper Xerographic or business paper 60 to 176 g/m 2 grain long(16 to 47 lb bond) 60 to 135 g/m 2 grain long(16 to 36 lb bond) n/a C...

101 Selecting print media Selecting the appropriate print media for the MFP helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for the MFP. Paper For the best print quality, use 75 g/m 2 (20 lb) xerographic, grain long paper. Try a sampl...

102 • Some chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper (see the Card Stock & Label Guide located on the Lexmark Web site at www.lexmark.com for supported chemically treated pap...

103 Transparencies The MFP can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies you are considering before buying large quantities. The Paper Type setting should be set to Tra...

104 – Have postage stamps attached. – Have any exposed adhesive when the flap is in the sealed or closed position. – Have nicked edges or bent corners. – Have rough, cockle, or laid finishes. • Use envelopes that can withstand temperatures of 230°C (446°F) without sealing, excessive curling, wrinkli...

105 • Do not load labels with paper or transparencies in the same source; mixing print media can cause feeding problems and print quality problems. • Do not use label sheets with a slick backing material. • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting...

107 • Keep print media stored in an acceptable environment. See Storing print media . • Do not remove trays during a print job. • Push all trays in firmly after loading them. • Make sure the guides in the trays are properly positioned for the size of print media you have loaded. Make sure the guides...

108 9 Installing and removing options Installing input options After installing the drivers, verify the computer recognizes your installed options by: 1 Opening the Printers folder. 2 Right-clicking on the new MFP/printer and select Properties . 3 Selecting the tab that contains installable options....

110 Installing a 250-sheet or 500-sheet drawer Optional drawers attach under the MFP and optional duplex unit. The MFP automatically recognizes any drawer that is installed. A drawer consists of a tray and a support unit. The 250-sheet drawer and the 500-sheet drawer are installed the same way. 1 Re...

111 3 Attach another optional drawer, a duplex unit, or the MFP. You can attach a label to the trays to indicate the tray number. Installing a duplex unit The duplex unit attaches under the MFP, below the standard tray and above any drawers. Square hole Round peg Tab

113 Installing memory or option cards You can customize the MFP memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: • Memory cards – MFP memory – Flash memory • Firmware cards – Bar Code – IPDS and SCS/TNe – Print...

114 Accessing the MFP system board You must access the MFP system board to install MFP memory, flash memory, a firmware card, or an option card. Note: Use a Phillips screwdriver to remove the system board access cover. 1 Push the release latch, and lower the multipurpose feeder. 2 Push both release ...

115 3 Press both side door latches, and open the side door. 4 Loosen, but do not remove, the six screws on the shield.

116 5 Slide the shield to the right, and then remove it.

117 6 Set the shield aside. Use the illustration to locate the connector for the card you want to install.

118 Installing or removing a memory card Installation Note: MFP or printer memory cards designed for other Lexmark MFPs or printers may not work with this MFP.MFP or printer memory cards designed for other printers or MFPs may not work with this MFP. 1 Remove the system board access cover. (See Acce...

119 Removal 1 Remove the system board access cover. (See Accessing the MFP system board .) Warning: MFP memory cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch a memory card. 2 Push the latches away from the card on both ends of the memory ...

120 Installing or removing a flash memory or firmware card Installation Note: Flash memory or firmware cards designed for other Lexmark MFPs may not work with this MFP.Flash memory or firmware cards designed for other MFPs may not work with this MFP. 1 Remove the system board access cover. (See Acce...

121 Removal 1 Remove the system board access cover. (See Accessing the MFP system board .) Note: If an option card has been installed, you may need to remove the option card before removing the flash memory or firmware card. 2 Squeeze the flash memory or firmware card locking clips. 3 Pull the card ...

122 Installing an option card The MFP has one connector that supports the following option cards: • MarkNet N8000 series internal print server • Internal print server • RS-232 Serial Interface Card • Parallel 1284-B Interface Card • Coax/Twinax Adapter for SCS Warning: Option cards are easily damage...

123 Replacing the shield After you have installed options on the MFP system board, follow these steps to reattach the shield and close the doors. 1 Align the keyholes on the shield with the screws on the frame. 2 Slide the shield down onto the screws. 3 Tighten the screws. 4 Close the side door. 5 C...

124 10 Understanding the MFP Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the MFP, you may want to designate a key operator to do the setup and maintenance of the MFP. Refer printing problems ...

125 Determining the status of supplies The MFP control panel aler ts you once a supply item or maintenance is required. The Print status message bar at the bottom of the touch screen indicates if the MFP is Ready and lets you know if any supplies are low or empty. Touching Status/Supplies on the bot...

126 Conserving supplies Several settings in your application software or through the touch screen let you conserve toner and paper. For more information on changing these settings, see the Menus and Messages Guide on the Software and Documentation CD. Ordering supplies To order supplies in the U.S.,...

129 You can use the packing material from the new cartridge to ship the old car tridge back to Lexmark for recycling. See Recycling Lexmark products for more information. For information about the print car tridges available for the MFP, contact the place where you bought the MFP. Ordering a mainten...

131 Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on the computer screen.

132 Cleaning the scanner glass (flatbed) and backing material 1 Open the document cover. 2 Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). 3 Wipe the scanner glass (flatbed) and backing material by moving the cloth or swab from side to side. 4 Close the document cover. S...

133 8 Load the dark colored paper. a Place a blank piece of dark colored paper (A4 or Letter) on the scanner glass (flatbed). Position the paper so it is aligned with the upper corner of the plastic guides. b Close the document cover. c Place a blank piece of dark colored paper (A4 or Letter) in the...

134 Moving the MFP Follow these guidelines to move the MFP within the office or to prepare the MFP for shipment. • Always use at least three people to lift the MFP. • Always turn off the MFP using the power switch. • Disconnect all cords and cables from the MFP before attempting to move the MFP. • F...

135 11 Administrative support Adjusting control panel brightness If you are having trouble reading your control panel display, the LCD brightness can be adjusted through the Settings menu. Brightness Turn the brightness knob, located on the left side of the front panel, up or down to the brightness ...

136 • All settings in the Parallel menu, Serial menu, Network menu, and USB menu. 7 Touch Submit . 8 Touch Home . Adjusting screen timeout To adjust the Screen Timeout setting: 1 Make sure the MFP is on. 2 Press Menu on the control panel. 3 Touch Settings . 4 Touch General Settings . 5 Touch the dow...

138 5 Click Function Access . a Set the function authentication level for each function. Select Off to prevent anyone from using a function. b Click Submit . Preventing access to the menus from the control panel It is possible to prevent access to all the menus using the control panel touch screen. ...

139 6 Define a Print Faxes Password in the field. 7 Click Submit . Releasing held faxes for printing 1 On the MFP touch screen control panel, touch the Release Held Faxes button. Note: If the Release Held Faxes button appears as pale gray and the words appear faded on the button, then the button is ...

140 Using the secure EWS The SSL (Secure Sockets Layer) allows for secure connections to the Web server within the print device. To connect to the EWS more securely, connect to the SSL port instead of the default HTTP port. The SSL port connection will encrypt all Web server network communications b...

141 SNMPv3 authentication and encryption has three levels of suppor t: • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: The selected level serves as a minimum level of protection. The MFP negotiates with the SNMPv3 requestor, and a highe...

142 • Certificate Authentication —Allows any hosts or subnet of hosts to authenticate for IPSec. Each host must have a public/private key pair. Validate Peer Certificate is enabled by default, requiring each host to have a signed certificate. The certificate authority certificate must be installed. ...

144 To enable and configure 802.1x on the EWS after installing the required certificates: 1 Open a Web browser. In the address line, enter the IP address of the MFP being configured using the format: http://ip_address/ . 2 Click Configuration . 3 Under Other Settings, click Network/Ports . 4 Click 8...

145 Using the restricted server list function The Restricted Server List lets a system suppor t person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note: The Restricted Server List only restricts TCP t...

146 12 Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams . If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clea...

147 Access doors and trays The following illustration shows the path that print media travels through the MFP. The path varies depending on the input source (trays, multipurpose feeder, envelope feeder) you are using. The numbers in following the illustration indicate the numbers that can appear on ...

148 Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams. Clearing...

149 5 Touch Continue . 260 Paper Jam Check Env Feeder The envelope feeder feeds envelopes from the bottom of the stack; the bottom envelope will be the one that is jammed. 1 Lift the envelope weight. 2 Remove all envelopes. If the jammed envelope has entered the MFP and cannot be pulled out, remove ...

153 5 Touch Continue . CAUTION: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if using a 2000-sheet drawer. Certain other configurations also must have a printer stand or printer base. More information is available on our...

156 9 Touch Continue . 202 Paper Jam Open Rear Door 1 If the paper is exiting the MFP, pull the media straight out, and then touch Continue . Otherwise, continue with step 2. 2 Open the MFP rear door. CAUTION: The inside of the MFP may be hot. Allow the MFP to cool before touching any internal compo...

158 23x Paper Jam Open Duplex Rear Door 1 Open the duplex rear door. 2 Remove the jammed media. Depending on the media location, pull the media either up or down. 3 Close the duplex rear door. Make sure it snaps into place. 4 Touch Continue .

159 Clearing ADF Jams 290, 291, 292, and 294 Scanner Jams 1 Remove all original documents from the ADF. 2 Open the ADF cover, and remove any jammed pages. 3 Open the document cover, and remove any jammed pages. 4 Open the scan unit access door, and remove any jammed pages. 5 Close the scan unit acce...

160 13 Troubleshooting Understanding MFP messages The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP pr...

161 • The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The MFP is turned on. • The MFP cable is securely attached to the MFP and the host computer, print server, option, or other net...

164 Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips . Solving scan quality problems The following solutions will help solve scan problems. For additional information, see Scanning tips . Solving fax problems The following...

165 Solving option problems If an option does not operate correctly after it is installed, or if it quits working: • Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP. • Print the me...

167 Solving 2000-sheet drawer problems Problem Solution The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed. Check the following: • The MFP is properly attached to the 2000-sheet drawer. • The...

168 Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the MFP specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifi...

170 Print quality troubleshooting To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages. Printing the print defects guide 1 Touch the help icon ( ?) . 2 Touch Print Defects Guide . Pri...

171 Solving print quality problems The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement. Problem Action Print is too light. • The ton...

176 Notices Conventions Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software. Electronic emission notices Federal Communications Commission...

179 This product is in conformity with the protection requirements of EC Council directives 89/336/EEC, 73/23/EEC, and 1999/5/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use withi...

180 Japanese VCCI notice Korean MIC statement BSMI EMC notice Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the back of this equipment is a label that contains, among other information, a p...

181 REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3). For earlier products, the REN is shown separately on the label. If this equipment causes harm to the tel...

182 Other telecommunications notices Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of terminals allowed to be connected to a telephone interface....

184 Noise emission levels German GS mark notice The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Model: X642e Machine types: 7002-003, 7002-004, 7002-005, 7002-006 Mailing address Lexmark Deutschland GmbH Postfach 1560 63115 Dietzenbach Phys...

185 ENERGY STAR Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling opt...

186 Laser notice This MFP is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous...

187 Index Numerics 42.xy Cartridge region mismatch 160 A address book 51adjust paper tray 79adjusting Power Saver 136screen timeout 136 adjusting quality 36Advanced Password, menu protection 137Advanced Password, setting 139appendix template 1-column 176 applying template to existing files 1-column ...

189 Home screen 18 buttons 18 home screen status message bar 18 I Identifying MFPs 9indicator light 15integrated forms 100Internet Protocol Security 141 J jams avoiding 106clearing 146 L label fuser cleaner 130labels guidelines 104 LCD brightness 135LCD contrast 135LCD touch-screen features Attendan...