Page 2 - Copyright
I Preface 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Gateway's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the fu...
Page 3 - Conventions
II Conventions The following conventions are used in this manual : Screen messages Denotes actual messages that appearon screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 4 - Safety, Care and Regulatory Information; Server warnings and cautions
III Safety, Care and Regulatory Information Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety f...
Page 5 - Table of Contents
1 Table of Contents PREFACE I REVISION HISTORY I COPYRIGHT I DISCLAIMER I CONVENTIONS II SAFETY, CARE AND REGULATORY INFORMATION III PREVENTING ELECTROSTATIC DISCHARGE III SERVER WARNINGS AND CAUTIONS III TABLE OF CONTENTS 1 MECHANICAL COMPONENTS 4 SYSTEM FRU LIST 6 SYSTEM COMPONENTS 9 SYSTEM SPECIF...
Page 8 - Mechanical Components; Item
4 Mechanical Components Item Description 1 Right side cover 2 System support retainer 3 System bottom plate 4 System support retainer 5 System plastic stands 6 Hard drive cage 7 Hard drive bracket 8 Front door plate 9 Front bezel 10 Power button 11 Bezel lens 12 Power lens
Page 10 - System FRU List
6 System FRU List Item Photo Part number Chassis HS.31600.004 SATA ODD CABLE 7 PINS, 500MM CA.R4300.001 SATA HDD CABLE 7 PINS, 500MM CA.R4300.002 SAS HDD CABLE CA.31400.030
Page 13 - System components
9 System components Item Description 1 Front Bezel door 2 Top cover 3 Power supply cage 4 Cooling fan cage 5 PCI card 6 Main board 7 Hard drive blank
Page 14 - System Specifications; Hardware specification; System unit
10 System Specifications Hardware specification System unit Item Description Processor socket AMD socket C32 Processor support Memory Technology – Socket C32 interfaces to DDR3 SDRAM DIMMs. HyperTransport™ Technology. Thermal Monitoring and Control – The Socket C32 processor uses Advanced Plat...
Page 16 - Environmental specification
12 Environmental specification Item Description Temperature range Operating Non-operating 5 – 35°C (41 – 95°F) -20 – 60C (-4 – 140°F) Humidity (non-condensing) Operating Non-operating 30–80% RH 20–90% RH Acoustic noise Full Configuration Light Configuration Sound pressure level in idle mode on bysta...
Page 17 - Mechanical specification
13 Mechanical specification Item Description System board platform uATX (Micro Advanced Technology Extended) System board dimensions Length Width 304.8mm 243.84mm System Dimensions Height Depth Width 358mm 180mm 450mm Server weight (maximum configuration, approximate) Basic configuration (excluding ...
Page 18 - Power supply specification
14 Power supply specification GT115 supports 300-watts and 450W power supply modules. You have the option to install a 300-watts power supply module or 450W power supply module. Note: If you need to install three hard disk drives, please use 300W power supply (with three connectors). If you need to ...
Page 20 - Appearance of System; Front view
16 Appearance of System Front view Item Component 1 USB connectors 2 LED indicator panel
Page 21 - Rear view
17 Rear view Item Icon Component Description 1 Power supply module cord socket Connect the system power cord here. 2 PS/2 mouse port Connects to a PS/2 mouse. 3 PS/2 keyboard Connects to a PS/2 keyboard. 4 Serial port Connects to serial devices. 5 Monitor port Connects to monitors. 6 Gigabit LAN por...
Page 22 - Internal Component
18 Internal Component Item LED indicator 1 Release sliders for the HDD cages. 2 Cooing fan assemblies. 3 Power module bay 3 Cooing fan assemblies 4 PCI slot lock levers 5 Mainboard
Page 25 - System Block Diagram
21 System Block Diagram Socket NB: SR5670 SB: SP5100 Channel A 2 DDR3 UDIMMs / RDIMMs Channel B 2 DDR3 UDIMMs / RDIMMs PCI-E x 16 Slot1 PCI-E x 8 Slot2 Intel® 82574L USB Port x 9 SATA Port x 6 XGI-Z9S (64MB DDR2) Audio (Option) SIO IT8720 TPM (Option) Flash SPI BIOS Series Port x2 PCI-E x 4 Slot3 PC...
Page 26 - Motherboard Placement and Jumper Setting; Motherboard Component
22 Motherboard Placement and Jumper Setting Motherboard Component This section provides general information on changing jumper settings as well as specific jumper configuration for individual boards in the system.
Page 27 - Connector Icon Description
23 Connector Icon Description Item Code Description Item Code Description 1 PS/2 ports Connect to mouse and keyboard. 2 Serial port Connect to serial devices. 3 VGA port Connect to monitors. 4 RJ45/USB ports The RJ45 port connects to an internet or intranet network. The USB ports connect to USB devi...
Page 28 - Motherboard Jumper Setting
24 Motherboard Jumper Setting Item Description 1 Clear CMOS jumper (CLR_CMOS1) 1-2 Close: Normal operation. (Default) 2-3 Close: Clear CMOS data.
Page 29 - Installing/Removing system Hardware
25 Installing/Removing system Hardware This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the Gateway GT115 Server, please pay attention to each section’s instruction and tools needed. NOTE: The screws for the dif...
Page 30 - Chassis Cover Removal and Installation; Removing the side cover; Removing the tower foot
26 Chassis Cover Removal and Installation Removing the side cover 1. Remove the two screws located on the rear edge of the side panel. 2. Press the side panel release button and slide the side panel toward the rear of the chassis to disengage it. Removing the tower foot 1. Release the bezel door ret...
Page 31 - CPU Installation / Removal
27 CPU Installation / Removal The mainboard supports one C32 processor socket with Dual/Four/Six-Core AMD Opteron™ 4100 series. You have the option to upgrade the default processor. Observe the following guidelines when replacing a processor. • Before removing a processor, make sure to back up all i...
Page 32 - Cooling Fan Installation / Removal
28 Cooling Fan Installation / Removal 1. Disconnect the processor cooling fan cable from mainboard. 2. Use a long-nosed screwdriver to loosen the four cooling fan mounting pins. 3. Lift the cooling fan away from the mainboard. 4. Lay down the cooling fan in an upright position - with the thermal pat...
Page 33 - Memory Installation / Removal; Installation step:
29 Memory Installation / Removal The motherboard supports DDR3 memory modules, whereby BIOS will automatically detect memory capacity and specifications. Memory modules are designed so that they can be inserted only in one direction. The memory capacity used can differ with each slot. Installation s...
Page 34 - PCI Expansion Card Installation / Removal; Install the expansion card
30 PCI Expansion Card Installation / Removal Gateway GT115 has four bus slots with of three separate bus segments: • PCI-E_1 -- PCI Express x16 slots • PCI-E_2 -- PCI Express x8 slot • PCI-E_3 -- PCI Express x4 slot • PCI-E_4 -- PCI Express x4 slot with x1 signal Install the expansion card 1. Press ...
Page 35 - Hard Disk Drive Installation / Removal
31 Hard Disk Drive Installation / Removal Below is the instruction of HDD installation and removal SOP. 1. Open the side cover. 2. Press the release button and pull the blank out of the drive bay. 3. Slide hard disk into blank. 4. Make sure the HDD is seated securely in the HDD blank. 5. Connect the...
Page 36 - Power supply installation / Removal; Install a hot-swap power supply module
32 Power supply installation / Removal The GT115 supports 300 watts and 450 watts power supply modules. The system ships out with only one power supply module installed. Install a hot-swap power supply module 1. Remove the four securing screws from the back of system. 2. Slide toward and lift to rem...
Page 37 - Cable Routing; Cable Routing image
33 Cable Routing Cable Routing image Item Suggest Cable Item Suggest Cable 1 Front switch cable 2 Front USB cable 3 Serial port cable 4 Mini SAS cable 5 SATA cable (onboard SATA to HDD) 6 SATA cable (onboard SATA to ODD) 7 Power cable 8 Case open intrusion
Page 38 - BIOS Setup; System BIOS
34 BIOS Setup System BIOS BIOS setup is a hardware configuration program built into the system’s Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions....
Page 40 - Main Menu
36 Main Menu Parameter Description BIOS Version Version number of the BIOS setup utility. BIOS Build Date Date when the BIOS setup utility was created. Processor CPU Type CPU Core Frequency CPU Count Technical specifications for the installed processor. System Time Set the system time following the ...
Page 41 - Advanced Menu
37 Advanced Menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.
Page 42 - Processor Configuration
38 Processor Configuration Parameter Description Option AMD PowerNow This feature will increase the system battery life, while delivering performance on demand. It also allows the processor to dissipate less heat under normal operating conditions, providing a cooler and quieter-running system. Enabl...
Page 44 - Memory Configuration
40 Memory Configuration Parameter Description Option Available Memory Total size of system memory detected during POST On-line Spare DIMM Enable this feature will reserve one rank of one logical DIMM to be used as spare rank. This rank will be used when any other rank no longer functions properly. E...
Page 45 - SATA Controller Configuration
41 SATA Controller Configuration Parameter Description Option Onboard SATA Controll When enabled, the SATA controller will function normally. Enabled Disabled OnChip SATA Type Select the on chip SATA type. IDE: When set to IDE, the SATA controller disables its RAID and AHCI functions and runs in the...
Page 46 - PCI Configuration
42 PCI Configuration Parameter Description Option PCI Express Slot 1/2/3/4 When enabled, This setting will initialize the device expansion ROM for the related PCI-E slot. Enabled Disabled Onboard Graphics Cont When enabled, the graphic controller will function normally. Enabled Disabled Primary Vide...
Page 47 - USB Configuration
43 USB Configuration Parameter Description Option Detected USB Devices Displays the information of installed USB devices in the system. USB Controller When enabled, the USB controller will function normally. Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices. Enab...
Page 48 - Legacy Device Configuration
44 Legacy Device Configuration Parameter Description Option Serial Port 1/2 When enabled allows you to configure the serial port settings. When set to Disabled, displays no configuration for the serial port. Enabled Disabled Device Setting Displays Serial Port 1/2 device setting information Change S...
Page 49 - Console Redirection
45 Console Redirection Parameter Description Option Console Redirection Select whether to enable console redirection. Console redirection enables users to manage the system from a remote location. Serial Port 1 Serial Port 2 Disabled Terminal Type Select a terminal type to be used for console redire...
Page 51 - Power Configuration
47 Power Configuration Parameter Description Option Deep Power Off Mode Enable or Disable Deep Power Off Mode. Enabled Disabled Power On by RTC Alarm Select whether to wake up the system when an RTC alarm is detected. Enabled Disabled Restore on AC Loss Defines the power state to resume to after a s...
Page 52 - Hardware Monitor
48 Hardware Monitor Press Enter to view the Hardware Monitor screen which displays a real-time record of the CPU/system temperature, fan speed, and voltage. Items on this window are non-configurable.
Page 53 - Security Menu
49 Security Menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Administrator password Entering this password will allow the user to access and change all settings in the Se...
Page 55 - Server Menu
51 Server Menu Parameter Description Option System Information Displays basic system ID information, as well as BIOS version. Press Enter to access the related submenu. Event Log Configuration Displays Event Log advanced settings. Press Enter to access the related submenu.
Page 56 - System Information
52 System Information The System Management submenu is a simple display page for basic system ID information, as well as System product information. Items on this window are non-configurable.
Page 57 - Event Log Configuration; NOTE
53 Event Log Configuration Parameter Description Option Change Smbios Event Configuration Press Enter to access the related submenu. View Smbios Event Log Displays Smbios Event Log . Press Enter to View Smbios Event Log Erase Event Log Choose options for erasing Smbios Event Log Erasing is done prio...
Page 58 - Boot Option Menu
54 Boot Option Menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order: 1. Hard drive 2. Optical disc drive 3. Removable ...
Page 60 - Boot Manager Menu
56 Boot Manager Menu The Boot manager menu allows you to specify the boot-up drive. BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter Description Option Built-in EFI Shell Press Enter to configure the device as the boot-up drive. IBA GE Slot 0100 v1350 Pre...
Page 61 - Exit Menu
57 Exit Menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter . Parameter Description Option Save Changes and Exit Saves changes made and close the BIOS setup. Enabled Disabled Discard Changes and Exit Discards changes made an...
Page 62 - Troubleshooting; Error Symptoms List
58 Troubleshooting Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely ...
Page 65 - BIOS Beep Codes; BIOS Beep Codes Table; PEI Beep Codes; BIOS Recovery Instruction; Recovery Instruction:
61 BIOS Beep Codes BIOS Beep Codes Table PEI Beep Codes # of Beeps Description 1 Memory not Installed. 1 Memory was installed twice (InstallPeiMemory routine in PEI Core called twice) 2 Recovery started 3 DXEIPL was not found 3 DXE Core Firmware Volume was not found 4 Recovery failed 4 S3 Resume fai...
Page 67 - Recovery Stage
63 Recovery Stage 4 Connect the disk, here we use FAT disk and set recovery jumper. Then system would enter BIOS Setup Menu. You may see the page as the following figures shows. 5 Enter “Proceed with flash update” page, the system would recover the BIOS image automically. 6 When recovery process is ...
Page 68 - BIOS POST Error Messages List; BIOS POST error message list; PEI Phase
64 BIOS POST Error Messages List BIOS POST error message list PEI Phase Status Code Description Progress Code 0x10 PEI Core is started 0x11 Pre-memory CPU initialization is started 0x12 Pre-memory CPU initialization (CPU module specific) 0x13 Pre-memory CPU initialization (CPU module specific) 0x14 ...
Page 69 - DXE Phase
65 0x5A Internal CPU error 0x5B Reset PPI is not available 0x5C-0x5F Reserved for future AMI error codes S3 Resume Progress Codes 0xE1=0 S3 Resume is stared (S3 Resume PPI is called by the DXE IPL) 0xE1 S3 Boot Script execution 0xE2 Video repost 0xE3 OS S3 wake vector call 0xE4-0xE7 Reserved for fut...
Page 71 - Undetermined Problems
67 Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 64. If you did not receive any messages, if the symptom is listed in “or “Error Symptoms List” on page 60. If you still cannot solve the problem, continue with this check: 1. Check the power supply volt...