Page 3 - Contents; Preparing to Install Your Drive
i Contents 1 Preparing to Install Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preparing your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preventing static electricity discharge . . . . . . . . . . . . . ...
Page 6 - Preparing your work area; To prepare your work area:
2 Chapter 1: Preparing to Install Your Drive www.gateway.com To install a drive, follow these steps: 1 Remove drive software (if replacing a Zip or tape drive). 2 Remove the existing drive (if replacing a drive). 3 Install the new drive. 4 Install drive software (if installing a Zip or tape drive). ...
Page 7 - Preventing static electricity discharge
3 Preparing your work area www.gateway.com Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Before opening the computer case, follow these guidelines: ■ Turn off your computer. ■ We...
Page 10 - Removing drive software; To remove the drive software:
6 Chapter 2: Removing an Existing Drive www.gateway.com Removing drive software If you are installing a diskette, CD, or DVD drive, you do not need to remove any software. Go to “Installing a New Drive” on page 13. If you did not previously have a Zip drive or tape drive installed in your computer, ...
Page 12 - Removing the drive; To remove the existing drive:
8 Chapter 2: Removing an Existing Drive www.gateway.com Removing the drive To remove the existing drive: 1 Turn off your computer, then remove the computer case cover following the static electricity precautions on page 3. See the documentation that came with your computer for instructions on removi...
Page 18 - Identifying connectors
14 Chapter 3: Installing a New Drive www.gateway.com Identifying connectors The following illustrations identify basic drive connectors. CD, DVD, diskette, tape, and Zip drives ■ Power connector. Both small and large power supply connectors attach only one way. CD, DVD, tape, and Zip drives have a l...
Page 20 - Configuring the new IDE drive
16 Chapter 3: Installing a New Drive www.gateway.com Configuring the new IDE drive You can configure CD, DVD, diskette, and Zip drives as bootable drives. You can use bootable drives to start up ( boot ) your computer with special bootable media, such as a system diskette (a diskette that contains o...
Page 21 - Master drives
17 Configuring the new IDE drive www.gateway.com Master drives If the drive you are installing is on the end of the cable, it is the master drive. Master drives are typically bootable, meaning they are used to boot, or start, your computer. Your IDE drive should be configured as a master if it will ...
Page 22 - Setting the IDE jumpers
18 Chapter 3: Installing a New Drive www.gateway.com Setting the IDE jumpers IDE drives contain a jumper block . A jumper block is a set of pins located on the drive. The jumper block is typically located on the rear of the drive, although it may be located on the top or the bottom of the drive. On ...
Page 23 - To set the jumpers for an IDE drive:
19 Configuring the new IDE drive www.gateway.com To set the jumpers for an IDE drive: 1 Look at the jumper label to find the jumpers for setting a master, a slave, or a cable select drive. The label is either a sticker on the drive, or it is printed directly on the drive. 2 If both of the drives and...
Page 24 - Configuring the new SCSI drive; Termination
20 Chapter 3: Installing a New Drive www.gateway.com Configuring the new SCSI drive If your computer contains SCSI devices, they are connected to a SCSI host adapter add-in card. To configure SCSI devices correctly on the SCSI cable, you must designate (terminate) the ends of the chain and determine...
Page 25 - SCSI IDs; Setting the SCSI jumpers; To set the jumpers for a SCSI drive:
21 Configuring the new SCSI drive www.gateway.com SCSI IDs In addition to recognizing the ends of the SCSI chain, your computer needs to designate the order of the links. For this reason, each device on the SCSI chain requires a unique device ID. This ID can be any number between 0 and 15 (for Ultra...
Page 27 - Installing a drive
23 Installing a drive www.gateway.com Installing a drive This section tells you how to install the drive and how to attach the cables. To install a drive: 1 Slide the drive into the bay and secure the drive in the drive bay by following the instructions in your computer user’s guide. 2 If your drive...
Page 32 - Configuring the BIOS; To configure the BIOS:
28 Chapter 3: Installing a New Drive www.gateway.com Configuring the BIOS If you are installing a SCSI drive, you do not need to configure the BIOS. The installation is complete. A boot drive is a drive that can be used to start your computer. If you have multiple boot drives, you can specify their ...
Page 34 - Installing Zip drive software; To install the Zip drive software:
30 Chapter 3: Installing a New Drive www.gateway.com Installing Zip drive software If you installed a Zip drive, you need to install additional software. Use the Iomegaware™ CD to install your Zip drive software. To install the Zip drive software: 1 Start your computer. 2 Insert the IomegaWare CD in...
Page 35 - To install the Seagate tape drive software:
31 Installing Seagate tape drive software www.gateway.com Installing Seagate tape drive software If you installed a Seagate tape drive, you need to install additional software. Use the Seagate Backup Exec™ CD to install your tape drive software. To install the Seagate tape drive software: 1 Start yo...
Page 37 - Troubleshooting
4 33 Troubleshooting This chapter provides some solutions to common drive problems. Read this chapter to learn how to: ■ Understand general troubleshooting guidelines ■ Troubleshoot CD or DVD drive problems ■ Troubleshoot diskette drive problems ■ Troubleshoot flash memory drive problems ■ Troublesh...
Page 41 - Diskette drive; To format a diskette:
37 Diskette drive www.gateway.com Diskette drive Some of the steps in this document may require you to remove the computer case cover. Follow “Preventing static electricity discharge” on page 3 when working inside your computer. Your computer cannot access the diskette drive. You may not be able to ...
Page 44 - To fix the data cable connection:
40 Chapter 4: Troubleshooting www.gateway.com ■ If you have recently added any hardware to the computer, such as a tape backup unit, sound card, scanner, or network card, try removing these items from the computer one at a time. Each time you remove an item, try to start your computer using a system...
Page 45 - Diskette drive error messages
41 Diskette drive www.gateway.com Diskette drive error messages Diskette Drive 0 Failure or Diskette Drive 1 Failure This error is usually seen as the computer starts up. ■ Check the BIOS to make sure that the drives are identified correctly. ■ Open the computer and reseat the diskette drive cable. ...
Page 46 - Flash memory drive
42 Chapter 4: Troubleshooting www.gateway.com Flash memory drive Some of the steps in this document may require you to remove the computer case cover. Follow “Preventing static electricity discharge” on page 3 when working inside your computer. The green LED does not turn on. ■ Make sure that your c...
Page 47 - Zip drive
43 Zip drive www.gateway.com Cannot copy songs from a Secure Digital memory card to my computer. Secure Digital memory cards have copy protection algorithms that prevent you from copying copyrighted material from the card to another device. You can play copyrighted files from the memory card, but yo...
Page 48 - To determine if the operating system is running in 32-bit mode:
44 Chapter 4: Troubleshooting www.gateway.com ■ Make sure that the software drivers for the Zip drive are correctly installed. See “Installing Zip drive software” on page 30. ■ If your computer’s operating system is Windows 98, make sure that the operating system is running in 32-bit mode (Protected...
Page 49 - Tape drive
45 Tape drive www.gateway.com Tape drive Some of the steps in this section may require you to remove the computer case cover. Follow “Preventing static electricity discharge” on page 3 when working inside your computer. After a period of successful operation, the tape drive appears to fail during a ...
Page 50 - To clean the drive head manually:
46 Chapter 4: Troubleshooting www.gateway.com Cleaning a tape drive. The tape drive needs to be cleaned. You can clean the drive using one of two methods: ■ Use a Travan cleaning cartridge ■ Clean the drive head manually To clean the drive head manually: 1 Moisten a clean, foam-tip swab in isopropyl...
Page 52 - Getting technical support
48 Chapter 4: Troubleshooting www.gateway.com Getting technical support If none of these solutions resolve your drive problems, contact Gateway Technical Support for further assistance. For information about the different methods for contacting Gateway Technical Support, see the user’s guide that ca...
Page 53 - Legal Information; United States of America
A 49 Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of ...
Page 54 - Canada
50 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no gu...
Page 55 - Laser safety statement
51 Regulatory compliance statements www.gateway.com Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of He...
Page 56 - Notices
52 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com Notices Copyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or tran...
