Garmin DTC300 - Manual

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 1-4 Reviewing the DTC400/DTC300/DTC300M Sequence of Operations The following sequence describes a full color print job with magnetic encoding. Step Process 1 The File information is received from the...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 1-5 Reviewing the DTC400/DTC300/DTC300M Sequence of Operations (continued) Step Process Step Process 5 The Print Ribbon Drive engages. 6 The Print Ribbon Sensor looks for the color transition from Ye...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 1-7 Reviewing the DTC400/DTC300/DTC300M Boot up Sequence Step Process 1 On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. 2 If the Headlift Sensor is ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-1 Section 2: Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Spec...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-2 Regulatory Compliances Term Description CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard 22.2. File Number: E145118 FCC The...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-3 Agency Listings Term Description EMC Standards CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1998, FCC Class B, EN 55024: 1998). Safety Standards UL IEC 60950-1 (2001), CSA 22.2 No. 60950 and U...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-6 Visual Security Solutions (Specifications) VeriMarkTM Cards - 2-D holographic foil application VeriMarkTM Cards are a low cost, customized 2-D holographic foil application, that is made in two st...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-7 VeriMarkTM - Application Specifications VeriMarkTM foils will cover a dimensional area of 1.9 cm length x 1.3 cm height. The exclusive areas are as follows: • VeriMarkTM Card customers will be ab...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-8 Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-9 Printer Components: Front Cover Components Description Front Cover Opens to allow access to the Ribbon Cartridge. ( Note: This cover must be closed in order for the Printer to begin printing.) Pr...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-10 Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and th...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-11 Printer Components: Resin-Only Print Ribbons Resin-only print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-12 Printer Components: Dye-Sublimation Print Ribbons Note that the Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step Procedure 1 Do not ru...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2-14 Printer Components: Blank Cards Type Description Card Size The Card Printer accepts standard CR-80 sized and 20 mil. cards (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 30 mi...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-3 Printer Setup and Installation Choosing A Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build up. • Use the Printer'...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-4 Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your uni...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-5 Reviewing the Printer (front view) Reviewing the Printer (front view; Cartridge being installed)

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-7 Connecting the Printer power Follow this procedure. ( Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.) Step Procedure 1 Plug the AC adapter pow...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-8 Installing the Print Ribbon Cartridge The Fargo DTC400/DTC300/DTC300M Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “ful...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-9 Installing the Print Ribbon Cartridge (continued) Step Procedure 2 a. Remove the liner on the Card Cleaning Roller before installing the Cartridge, as shown in Display A (upper right arrow of dis...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-11 Installing Blank Cards into the Card Hopper The Fargo DTC400/DTC300/DTC300M Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, s...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-12 Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Continued...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-14 Lowering the Card Output Hopper Step Procedure 1 The Fargo DTC400/DTC300/DTC300M comes with a Card Output Hopper (to hold cards after they have been printed). Pull on the Output Hopper and lower...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-15 Printer Driver Installation Installing the Printer Driver Step Procedure 1 Close all programs and insert the Software Installation CD into your computer’s CD drive. After a few seconds, the CD’s...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-16 Installing the Printer Driver (continued) Step Procedure 3 Wait during the installation. Continued on the next page

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-17 Installing the Printer Driver (continued) Step Procedure 4 Click on the Next button to continue with the Setup program. Continued on the next page

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-18 Installing the Printer Driver (continued) Step Procedure 5 Read the License Agreement. Select the I accept the terms of the license agreement option and click Next to continue. Continued on the ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-19 Installing the Printer Driver (continued) Step Procedure 6 a. Select the Complete option to install the following components: • Printer Driver Software • Printer Driver User’s Guide • Fargo Diag...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-20 Installing the Printer Driver (continued) Step Procedure 7 Click Install to begin the installation. Continued on the next page

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-24 Installing the Printer Driver (continued) Step Procedure 11 Click on the Finish button to complete the Setup, as shown below. Continued on the next page

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-27 Printing a Test Print Image Step Procedure 1 a. From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 98SE, Me and 2000). b. Double cl...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3-29 Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid, as shown in the photo below. 2 You have completed the ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-1 Section 4: General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Er...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-4 Communications Errors Resolving the Communication Errors Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, “paper out” error...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-5 Resolving the Communication Errors (continued) Step Procedure 4 Determine whether there is adequate hard Drive space. ( Note: A large volume of temporary files on the computer can cause communica...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-6 Print Process Errors All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Resolving a Card Not Fed Error (Cards will not feed off the Hopper) Ste...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-11 Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review th...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-13 Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-14 Resolving the Mag Verify Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symptom...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-15 Resolving a Mag Verify Error (continued) Step Procedure 2 Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer. 3 a. Press on the Res...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-17 Resolving the No Mag Installed Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • S...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-18 Resolving a No Mag Installed Error (continued) Step Procedure 2 Press the Cancel Print button on the Driver Monitor Error Display Message. 3 Reboot the Printer by cycling the power. 4 Verify tha...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-19 Resolving a Ribbon Sensor Error (Ribbon Miscue) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following infor...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-21 Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Sym...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-22 Resolving a Ribbon Break Jam Error (continued) Step Procedure 2 Open the front cover and remove the Ribbon Cartridge. • If Ribbon is broken, continue to Step 3. • If Ribbon is in good condition,...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-23 Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symptom: ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-24 Resolving a No Ribbon Installed Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-25 Resolving a No Ribbon Installed Error (continued) Step Procedure 2 Verify that a Ribbon Cartridge is installed in the Printer. a. Press on the Resume button. If the issue persist, continue to St...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-26 Resolving a Invalid Ribbon Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Sympt...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-27 Resolving a Invalid Ribbon Error (continued) Step Procedure 2 Verify that the Ribbon Cartridge installed is designed for the correct Printer model. 3 Press on the Resume button. If the issue per...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-28 Resolving a Wrong Ribbon Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symptom...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-29 Resolving a Wrong Ribbon Error (continued) Step Procedure 2 Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • If using Windows 98SE, Me, right click ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-30 Resolving a Card Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symptom: Ca...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-32 Resolving a Headlift Motor or Sensor Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following informatio...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-33 Resolving a Headlift Motor or Sensor Error (continued) Step Procedure 2 Press the Cancel Print button on the Driver Monitor Error Display Message. 3 Reboot the Printer by cycling the power. 4 Cy...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-34 Resolving the Cover Open Error Message All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. •...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-35 Resolving the Blank Output issues All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symp...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-36 Resolving the Blank Output issues (continued) Step Procedure 4 Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-38 Diagnosing Image Problems Resolving the Pixel Failure problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-39 Resolving the Card Surface Debris problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following informatio...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-40 Resolving the Incorrect Image Darkness problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following infor...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-41 Resolving the Incorrect Image Darkness problems (continued) Step Procedure 4 Correct the Image Darkness . See the Using the Image Darkness option procedure.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-42 Resolving Ribbon Wrinkle problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information. • Symp...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-43 Resolving Ribbon Wrinkle problems (continued) Step Procedure 4 Reduce the Image Darkness. See the Using the Image Darkness optionprocedure.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-44 Resolving the Excessive Resin Printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following infor...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-45 Resolving the Excessive Resin Printing problems (continued) Step Procedure 3 Reduce the Image Darkness. See the Using the Image Darkness optionprocedure.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-46 Resolving the Incomplete Resin Printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following info...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-47 Resolving the Image Placement problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-48 Resolving the Image Placement problems (continued) Step Procedure 3 Verify if the Horizontal Image Position Setting is set correctly or incorrectly. See the graphic below. • If the white border ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-49 Resolving the Image Placement problems (continued) Step Procedure 4 Verify if the Vertical Image Position Setting is set correctly or incorrectly. See the graphic below. • If the white border is...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-50 Resolving the Poor Image Quality problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-51 Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check for proper Printer o...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-52 Running the Standard Self Test Print Display A Full Color Test Print Display B Resin Test Print (insert image of resin test print)

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4-53 Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-1 Section 5: Printer Adjustments See this section for printer adjustments. Table of Contents Section 5: Printer Adjustments _______________________________________________ 5-1 Table of Contents ___...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-5 DTC400/DTC300 Print Driver Options Reviewing DTC400, DTC300 and DTC300M Printer Drivers The functionality of the DTC400, DTC300 and DTC300M Printer Drivers is identical. The window title reflects...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-6 Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-7 Reviewing DTC300M Printer Drivers This section applies to the DTC300M Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-8 Using the Card tab Adjusting the Card Size Option Step Description 1 Click on the inches or mm option to choose the desired unit of measurement. ( Note No.1: When designing a card format, always ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-9 Adjusting the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation. OR Select Landscape under Orientation to cause the card...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-10 Selecting the number of copies Step Description 1 Select the number of copies by clicking on the UP or DOWN arrows, as shown below.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-11 Using the Diagnostics button under the Card tab Step Description 1 Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window. See the Section 9: Diagnostic Tool Utility.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-12 Using the Clean Printer Option Step Description 1 Click on the Clean Printer button to display the Clean Printer Utility window. 2 Remove all cards from the Card Hopper and close the Hopper door...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-13 Using the Clean Printer Option (Continued) Step Description 6 Click on the Clean button at the bottom of the window. ( Note : The Printer will begin to feed the cleaning card through the card pa...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-14 Using the Test Print button Step Description 1 Click on the Test Print button to send a simple self-test print to the Printer. • Ensure that a YMCKO Ribbon is installed for DTC400/DTC300 or a Pr...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-15 Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version, date code information about this Printer Driver software.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-16 Using the Device Options tab (DTC400/DTC300) Adjusting the Ribbon Type option Use the Ribbon Type option to select print Ribbons. Step Description 1 Select the appropriate print Ribbon Type opti...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-17 Selecting the Auto Ribbon Select option Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer. ( Note : Th...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-18 Adjusting the Color Matching option Use the Color Matching dropdown menu to choose the color matching options which best fits the print job requirements. Step Description 1 Select None for print...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-19 Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed. This option affects objects printed with a resin-only print Ribbon. Step Procedu...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-20 Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed. Step Description 1 Select this option to change the position of t...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-21 Using the Disable Printing option Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to encode cards. Step Description 1 Select this option to enco...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-27 Using the Resin Heat (K) option Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-on...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-32 Using the Color Matching option and Default button Step Procedure 1 To return all options to their factory settings, click on the Default button.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-33 Using the Calibrate tab Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that a...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-34 Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card. Step Procedure 1 Click on the Vertical and ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-35 Using Image Position controls (continued) Review the Image Position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-36 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below).

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-37 Using the Settings button Use the Settings button (see above) to bring up a separate dialog box for adjusting the internal Printer settings, which are customized for every Printer at the factory...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-38 Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic en...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-39 Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires custom...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-40 Using the Magnetic Track Selection radio buttons (continued) Step Procedure 2 Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. ( Not...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-41 Using the Magnetic Track Options radio buttons Use the Magnetic Track options for these purposes: • Customize the ISO encoded data format for each of the Magnetic Stripe's three tracks. • Custom...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-42 Using the Bit Density radio buttons Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected track. Step Procedure 1 Sele...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-43 Using the Character Size radio buttons Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic data on the currently selected track. ( Note: This ch...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-44 Reviewing the Enable MLE Support checkbox Multi-Language Extension (MLE) support in Windows XP can cause text strings to be broken up into fragments. This fragmentation of the text string preven...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-45 Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. ( Note: This character offset value...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-46 Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected track). Step Procedure 1 Select NO LRC to ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-47 Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. OR Use this option for situations that require cards t...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-48 Reviewing the ISO Track Locations Review the magnetic encoding module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. ( Note: Refer to the diagram (below) for track ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-49 Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-50 Reviewing Tracks 1, 2 and 3 (in table format) Review this table, which displays the SS, ES, FS and the valid characters defined for each track. Start Sentinel End Sentinel Field Separator Valid ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-51 Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 ! 57 9 81 Q 34 " 58 : 82 R 35 No. 59 ; 83 S 36 $ 60 < 84 ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-52 Using the Overlay / Print Area tab Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. ( Note: This option is helpful if, for example, you would like t...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-53 Using the Overlay / Print Area dropdown menu Step Procedure 1 Select the Full Card option for the Printer to overlay and/or print the entire card. OR Select the Defined Area(s) option for the Pr...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-55 Using the Overlay / Print Area Use these Overlay / Print Area options to control both the print and overlay together or control each individually. Step Procedure 1 Select For Print and Overlay f...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-57 Using the Defined Area Option Step Procedure 1 Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defin...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-58 Using the Defined Area Option (continued) Step Procedure 2 When the card grid is first activated, a small black square will appear at its default size of .2" x .2" / 5mm x 5mm and at its...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-62 Using Security Options (Visual Security Solutions) The Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used. The Visual Secur...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-63 Selecting Orientation - Landscape under Card tab Step Procedure 1 Select the Landscape radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-64 Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure 1 Click on the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-65 Selecting Orientation - Portrait under Card tab Step Procedure 1 Select the Portrait radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (E to H),...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-66 Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the optio...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-67 Selecting the VeriMark radio button Step Procedure 1 Click on either the VeriMark or HoloMark radio button, as shown below. The foil options are used to control the size of the exclusion area. (...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-68 Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button (below) for the squared-area size.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-69 Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) The custom VeriMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-70 Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) The custom HoloMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-71 Using the K Panel Resin tab Select the K Panel Resin option to control where the resin black (K) panel of a full-color Ribbon is printed. • If printing with a resin-only Ribbon type all K Panel ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-72 Selecting from the Print All Black With K Panel options Select one of the three options listed under Print All Black With K Panel if the black text or bar codes are not TrueType fonts and/or are...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-73 Selecting the Full Card option Step Procedure 1 Select the Full Card option for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-82 Selecting the Defined Area(s) function (continued) Step Procedure 6 Define another area by clicking on the Defined Area up arrow. ( Note: Another .2" x .2" / 5mm x 5mm area will appear i...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-83 Selecting the Print YMC under K and Print K Only options Step Procedure 1 • Select between the Print YMC Under K and Print K Only options. ( Note: When the Print YMC Under K option is selected, ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-84 Using the Printer Supplies tab Use the options on this tab to view information about the Ribbon installed in the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-85 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print with and its part number.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-86 Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ribbon is left.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-87 Using the Printer Calibration Utility Access the Settings dialog box via the Settings button on the Calibrate tab. Use the adjustment mode to change the Printer's internal settings. ( Note: The ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-88 Using the Image Darkness Option Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing. Step Procedur...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-89 Using the Print Top of Form Option Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. ( Note: When adjusting this value, keep ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-90 Using the Print End of Form Option Use this option to reduce or increase the overall printable area in order to optimize edge-to-edge printing toward the trailing edge of a card. ( Note: When ad...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-91 Using the Print Left of Form Option Use this option to adjust the vertical position of the printed image on a card so it appears centered. ( Note: When adjusting this value, keep in mind that ca...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-92 Using the Magnetic Encoder Voltage Offset Option Use this option to adjust the voltage of the Magnetic Encoder. • Encoder voltage is set from the factory at a default of 7.24vdc for Hi-Co Magnet...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-93 Adjusting the Hi-Co Voltage Offset Step Procedure 1 Identify the Magnetic Encoder voltage required by the cards. ( Note: The required encoder voltage for the cards will need to be known in order...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-94 Adjusting the Lo-Co Voltage Offset Step Procedure 1 Identify the Magnetic Encoder voltage required by the cards. ( Note: The required encoder voltage for the cards will need to be known in order...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-95 Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. ( Note: If so, use this option to shift the starting point of where the Printer will ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-96 Using the Mag Top of Form Option (continued)

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 5-97 Using the Ribbon Tension Option Step Procedure 1 Use the Ribbon Tension option to increase the amount of tension (drag) on the ribbon during printing. Enter a negative value to decrease the amou...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 6-3 Using the Required Supplies For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit, available from the reseller. This kit includes the following: • Printhea...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 6-4 Cleaning Procedures Cleaning the Printhead Perform this procedure during every 1000 prints to maintain consistent print quality. Also, perform this procedure after noticing a streak on the card w...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 6-5 Cleaning the Card Feed and Cleaning Rollers The Card Feed Rollers move the card throughout the print process. The Cleaning Roller removes dust particles from a blank card as it feeds into the Pri...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 6-6 Cleaning the Printer's Exterior The Printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a Cleaning Pad from the Printer Cleaning Kit. Caut...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 7-1 Section 7: Parts Replacement Refer to the appropriate User Guide for this printer for this section.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 8-1 Section 8: Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer. Table of Contents Section 8: Packing the Card Printer....

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 9-1 Section 9: Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer. Table...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 9-3 Sensor and Motor Reviewing the Sensor Location and Voltages Use this table as a reference tool for Board Level Diagnostics Sensor Location Pin Low Range VDC High Range VDC RFID Board J5 3 Present...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-1 Section 10: Diagnostic Tool Utility The Fargo Diagnostics Utility is designed to provide access to the following: • The diagnostic capabilities of the Printer. • The internal Self Tests of the P...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-2 Using the Diagnostic Tool Utility Selecting from the Printer Selection menu Step Procedure 1 Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Driv...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-3 Reviewing customized Diagnostic Utility tabs for your Printer Step Procedure 1 Select a Printer from the Printer Selection menu that will customize the tabs that are available. ( Note: Only the ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-4 Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Step Procedure 1 Select the Print Spooler tab, as shown below.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-5 Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure 2 Click on the Select File button to bring up the Browse for Print File window, as shown below and on the ne...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-8 Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure 5 Click on the Send File button in order to send the selected Print Files (.PRN) to the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-9 Selecting the Firmware Updates tab in the Diagnostics Utility Step Procedure 1 Select the Firmware Updates tab, as shown below.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-10 Downloading Firmware Updates Step Procedure 1 Select the Download Firmware button. If you have Internet access, this will automatically take you to the Firmware Updates section of the Fargo web...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-11 Placing the Printer in the Upgrade Mode Step Procedure 1 Disconnect Power from the Printer. 2 Press and hold down the power and pause buttons on the Printer. 3 Reapply power to the Printer. ( N...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-12 Sending the Firmware File Step Procedure 1 Ensure that the firmware File is selected. 2 Ensure that the Printer LCD says Upgrade Firmware Send File Now. 3 Click on the Send Firmware button. 4 U...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-13 Selecting the Mechanics tab in the Diagnostics Utility Step Procedure 1 a. Select the Mechanics tab to test Motors and Sensors in the Printer. ( Note: This section has a procedure for each func...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-14 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2A Click on the Calibrate the Ribbon Sensor button to calibrate the Print Ribbon. ( Note: This will ensure prop...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-16 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2C Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sen...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-17 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2D Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-18 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2E Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-19 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2F Click on the Cycle the Card Input Roller (Remove Cards) button to activate the Card Input Motor. ( Note: Ens...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-21 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure 2G Click on the Reverse the Ribbon Drive Motor (Remove Ribbon) button to

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-24 Selecting the Self Tests tab in the Diagnostics Utility Use these options to run the internal Printer Self Tests. Step Procedure 1 Select the appropriate Run button to execute either the Barcod...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-25 Selecting the Card Samples tab in the Diagnostics Utility Step Procedure 1 a. Select the Card Samples tab to print sample images from the Printer. b. Select the desired Image, as shown below. (...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-26 Selecting the Magnetic Encoding tab in the Diagnostics Utility Step Procedure 1 a. Select the Magnetic Encoding tab to test the Magnetic Encoding capabilities of the Printer. b. Click on the Au...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-27 Selecting the Help button in the Diagnostics Utility Step Procedure 1 Select the Help button to access the Fargo Diagnostics Utility Help document, as shown below.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-28 Selecting the About button in the Diagnostics Utility Step Procedure 1 Select the About button to access version information for the Diagnostics tool. ( Note: A list of the Printers that the Di...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 10-29 Selecting the Exit button in the Diagnostics Utility Step Procedure 1 Select the Exit button to close out and exit from the Fargo Diagnostics Utility.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 11-1 Section 11: Firmware Upgrades See Firmware Updates in Section 8: Diagnostic Tool Utility.

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 12-1 Section 12: Fargo Technical Support The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for thi...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 12-2 Reading the Serial Numbers on a Fargo Printer The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Printer. Finding out when a Fargo Card Printer ...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 14-1 Section 14: Glossary of Terms Term Definition 24-bit color A color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color dept...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 2 Section 15: Index A About button, 5-15 AC - Alternating Current, 14-1 Accepted Card Thickness, 2-3 Accepted Card Types, 2-3 Accepted Standard Card Sizes, 2-3 Access Card, 14-1 Adhesion, 14-1 Adjust...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 3 CR-80 card size, front/back, 5-73, 5-74, 5- 75 CR-90, 14-4 CSA, 2-2 CSA Certified, 2-2 Cursor, 14-4 customized ID software applications, 5-49 D Darkness, 14-4 Data Cables, 4-36 DB-9, 14-4 DC (Direc...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 4 exposed to static electrical discharges, 6-3 F Fargo Technical Support, 12-1 Fargo Technical Support via the Web, 12-1 FCC, 2-2 feed card into encoder, 4-4 Field Separator (FS), 5-49 Film, 14-7 Fir...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 6 POSITIVE / NEGATIVE value., 5-89 Potentiometer, 14-14 Power Port, 2-9 power/data cables, 4-36 Premium Resin Black (K), 2-11 prevents magnetic encoding, 5-44 Print All Black With K Panel, 5-72 print...

RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1) 7 Settings button, 4-48, 4-49 Shift Data Left checkbox, 5-47 Shift Data Left option, 5-47 SIMM, 14-17 Simplex, 14-17 Smart Card, 14-17 SmartGuard, 14-17 SmartShield™, 14-17 Software, 14-17 special pr...