Page 3 - Contents; Getting Help
i www.eMachines.com Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 eMachines Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Help...
Page 4 - Maintaining Your Computer
ii www.eMachines.com Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using the CD or DVD drive . . . ...
Page 5 - A Safety, Regulatory, and Legal Information
iii www.eMachines.com Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Monitor . . . . . . . . . . ....
Page 7 - Chapter 1; Getting Help; • Using the eMachines Web site
Chapter 1 1 Getting Help • Using the eMachines Web site • Using Help and Suppor t • Using BigFix • Using online help • Contacting eMachines
Page 8 - Thank you for purchasing our computer!
2 www.eMachines.com Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing eMachines. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every eMachines computer uses the ...
Page 9 - eMachines Web site; To start Help and Support:
3 www.eMachines.com eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about your computer. Visit the eMachines Customer Care Web site at emachines.com/support/ ...
Page 10 - Searching for a topic; BigFix; To learn more about using BigFix:
4 www.eMachines.com Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result type...
Page 11 - Online help
5 www.eMachines.com Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can sea...
Page 12 - eMachines contact information
6 www.eMachines.com Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case.
Page 13 - Chapter 2
Chapter 2 7 Checking Out Your eMachines Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories
Page 14 - Desktop PC Front
8 www.eMachines.com Chapter 2: Checking Out Your eMachines Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Model:S/No: Memory card reader (optional) DVD/CD drive Headphone jac...
Page 16 - Desktop PC Back
10 www.eMachines.com Chapter 2: Checking Out Your eMachines Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Modem jack Parallel port Serial port PS/2 keyboard PS/2 mouse port V...
Page 19 - Identifying your model; eMachines model and serial number
13 www.eMachines.com Identifying your model Identifying your model eMachines model and serial number The label on the front of your computer case contains information that identifies your computer model and serial number. eMachines Customer Care will need this information if you call for assistance....
Page 21 - Chapter 3; Getting Started
Chapter 3 15 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices
Page 22 - Working safely; Reducing eye strain
16 www.eMachines.com Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor s...
Page 23 - Setting up your computer and computer accessories; Sitting at your computer; Avoiding discomfort and injury from repetitive strain
17 www.eMachines.com Working safely ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that is comfortable,...
Page 24 - Protecting from power source problems; Checking the voltage selection
18 www.eMachines.com Chapter 3: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connect...
Page 25 - To set the voltage selection switch:; Starting your computer; To start your computer:
19 www.eMachines.com Starting your computer To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Starting your computer To start your computer: 1 Connect the cables to your computer. See the setup poster...
Page 26 - Waking up your computer; Turning off your computer; To turn off your computer:
20 www.eMachines.com Chapter 3: Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby . While in Standby, the power indicator flashes. If your computer is in Standby mode,...
Page 27 - To close unresponsive programs and restart your computer:; Adjusting the volume; To adjust the overall volume level using hardware controls:
21 www.eMachines.com Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, yo...
Page 28 - Using the keyboard; Enhanced keyboard
22 www.eMachines.com Chapter 3: Getting Started Using the keyboard Enhanced keyboard Standard keyboard Function keys Indicators Windows keys Application key Directional keys Numeric keypad Editing buttons Internet buttons Audio playback buttons Navigation keys Function keys Indicators Windows keys A...
Page 29 - Keyboard features
23 www.eMachines.com Using the keyboard Keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Feature Icon Description Editing buttons Use these buttons to copy, cut, and paste. Function ke...
Page 30 - Using the mouse
24 www.eMachines.com Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left an...
Page 32 - Connecting the modem; To connect the modem:
26 www.eMachines.com Chapter 3: Getting Started Connecting the modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. To connect the modem: 1 Insert one end of the modem cable into the modem jack on the back of your computer. 2 Insert the other end of ...
Page 33 - Connecting to a wired Ethernet network; To connect to a wired Ethernet network:
27 www.eMachines.com Connecting to a wired Ethernet network Connecting to a wired Ethernet network Your computer has a network jack that you can use to connect to a 10/100 wired Ethernet network. To connect to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on t...
Page 35 - Chapter 4; Using Drives and Ports; • Using the diskette drive
Chapter 4 29 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives
Page 36 - Using the diskette drive
30 www.eMachines.com Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. To use a diskette: 1 Insert the diskette into the dis...
Page 37 - Using the memory card reader; Memory card types
31 www.eMachines.com Using the memory card reader Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, ...
Page 38 - Inserting a memory card; To use a memory card:; To remove a memory card:
32 www.eMachines.com Chapter 4: Using Drives and Ports Inserting a memory card To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start , then click My Computer . Double-click the drive letter (for...
Page 39 - Using the CD or DVD drive; Identifying drive types
33 www.eMachines.com Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos...
Page 40 - Inserting a CD or DVD; To insert a CD or DVD:
34 www.eMachines.com Chapter 4: Using Drives and Ports Inserting a CD or DVD To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the disc in the tray with the label facing up. 3 Press the eject button to close the tray. Important Some music CDs have copy protection softwa...
Page 41 - Playing a CD
35 www.eMachines.com Using the CD or DVD drive Playing a CD Use the music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio Playi...
Page 43 - Chapter 5
Chapter 5 37 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery
Page 44 - Caring for your computer; To run Windows Update:
38 www.eMachines.com Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields c...
Page 45 - Protecting your computer from viruses
39 www.eMachines.com Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for...
Page 47 - To update Norton AntiVirus:; Cleaning your computer; Cleaning the exterior
41 www.eMachines.com Cleaning your computer To update Norton AntiVirus: 1 Make sure that you are connected to the Internet. 2 Click Start , All Programs , Norton AntiVirus , then click LiveUpdate - Norton AntiVirus . The LiveUpdate wizard opens. 3 Follow the on-screen instructions to update your Nor...
Page 48 - Cleaning the keyboard; To clean your optical mouse:
42 www.eMachines.com Chapter 5: Maintaining Your Computer Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into ...
Page 49 - To clean your trackball mouse:
43 www.eMachines.com Cleaning your computer To clean your trackball mouse: 1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. 3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. 4 ...
Page 50 - Cleaning CDs or DVDs; Restoring your system
44 www.eMachines.com Chapter 5: Maintaining Your Computer Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Restoring your system All programs that were preinstalled on your computer are available on the backup restore dis...
Page 51 - Preventing static electricity discharge
45 www.eMachines.com Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Before opening the computer case, follow these guidelines: ■ Turn off y...
Page 52 - Opening the case; Removing the side panel; To remove the side panel:
46 www.eMachines.com Chapter 5: Maintaining Your Computer Opening the case Your computer case provides easy access to internal components. Removing the side panel To remove the side panel: 1 Follow the instructions in “First steps” on page 56 . 2 Shut down your computer, then disconnect the power co...
Page 53 - Removing the front bezel; To remove the front bezel:
47 www.eMachines.com Opening the case Removing the front bezel To remove the front bezel: ■ Position the computer where you can grasp the top front edge of the bezel, then pull the bezel away from the case. Continue to loosen the bezel until you can remove it from the front of the case. Caution Ther...
Page 54 - Closing the case; Replacing the side panel; To replace the side panel:
48 www.eMachines.com Chapter 5: Maintaining Your Computer Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the side panel, then slide the side pan...
Page 55 - Replacing the front bezel; To replace the front bezel:
49 www.eMachines.com Closing the case Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place.
Page 56 - Installing memory; To install or replace DIMM memory:
50 www.eMachines.com Chapter 5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following th...
Page 58 - Replacing the system battery; To replace the battery:
52 www.eMachines.com Chapter 5: Maintaining Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the origi...
Page 61 - Chapter 6; Troubleshooting
Chapter 6 55 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
Page 62 - Safety guidelines
56 www.eMachines.com Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correct...
Page 63 - Audio; Battery; CD or DVD drives
57 www.eMachines.com Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “S...
Page 65 - Computer; Diskette drive
59 www.eMachines.com Troubleshooting Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette o...
Page 66 - DVD drives; File management; To restore deleted files:
60 www.eMachines.com Chapter 6: Troubleshooting You see a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press E NTER . ■ Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■ Remove the diskette ...
Page 67 - Hard drive
61 www.eMachines.com Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin . ■ Save your files to another drive. ...
Page 68 - Internet
62 www.eMachines.com Chapter 6: Troubleshooting Internet See also “Modem (dial-up)” on page 64 . You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 10 to...
Page 69 - Keyboard
63 www.eMachines.com Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyb...
Page 70 - Memory; Memory card reader
64 www.eMachines.com Chapter 6: Troubleshooting Memory You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message ■ Close all programs, then restart your computer. Memory card reader Drive lette...
Page 71 - To check the dialing properties:
65 www.eMachines.com Troubleshooting To check the dialing properties: 1 Click Start , then click Control Panel . The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware . 2 Click/Double-click the Phone and Modem Options icon, then click the Dialin...
Page 72 - To run modem diagnostics:
66 www.eMachines.com Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubles...
Page 73 - To turn down the modem volume:
67 www.eMachines.com Troubleshooting 4 Click your modem, then click Properties . The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem . If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appe...
Page 74 - Monitor
68 www.eMachines.com Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. The computer is running but there is no picture ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the...
Page 75 - Mouse
69 www.eMachines.com Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of electrical interf...
Page 76 - Networks; Passwords; Power; Printer
70 www.eMachines.com Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Passwords Your computer does not accept your password Make sure that C APS LOCK is turned off, then...
Page 77 - To set a default printer:; To make sure that the printer is not set to work offline:
71 www.eMachines.com Troubleshooting ■ Check the cable for bent or broken pins. ■ If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1 Click Start , then click Control Panel . The Control Panel window op...
Page 78 - Sound
72 www.eMachines.com Chapter 6: Troubleshooting ■ Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding a...
Page 79 - Telephone support; Before calling eMachines Customer Care
73 www.eMachines.com Telephone support Telephone support Before calling eMachines Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supp...
Page 80 - Telephone numbers
74 www.eMachines.com Chapter 6: Troubleshooting Telephone numbers You can contact eMachines to get answers to your questions: Self-help If you have how-to questions about using your eMachines-supplied hardware or software, see the following resources: ■ The printed or online documentation that came ...
Page 81 - Appendix A; Information; • Safety information
Appendix A 75 Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices
Page 82 - Important safety information
76 www.eMachines.com Appendix A: Important safety information Your eMachines system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and ...
Page 83 - Regulatory compliance statements; United States of America
77 www.eMachines.com Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limit...
Page 84 - Canada
78 www.eMachines.com Appendix A: Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the F...
Page 85 - Laser safety statement
79 www.eMachines.com Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to...
Page 87 - Notices; Macrovision statement
81 www.eMachines.com Notices Copyright © 2004 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior c...
Page 89 - Index
83 www.eMachines.com Index A AC power connector 11 accessories safety precautions 76 activity indicators See indicators application key 23 arrow keys 23 audio audio in jack 11 headphone jack 11 line in jack 11 line out jack 11 microphone jack 9 , 11 muting 21 audio CD See CD audio in jack 11 audio p...
