ecobee EB-STATE3LT-02 - User Manual

3-Year Limited Warranty

ecobee warrants that for a period of three (3) year from the date of purchase by the

co

nsumer (“Customer”), the

new ecobee3 Lite

(the “Product”) shall be free of

defects in materials and workmanship under normal use and service. During the
warranty period, ecobee shall, at its option, repair or replace any defective Products,

at no charge. Any replacement and/or repaired device are warranted for the

remainder of the original warranty or ninety (90) days, whichever is longer. A
proof-of-purchase will be required from the Customer in order for ecobee to
provide a replacement and/or repaired device. This Warranty is valid only for

Product purchased and installed in the United States.

If the Product is defective, call Customer Service at 1-877-932-6233. ecobee will
make the determination whether a replacement product can be sent to you or

whether the product should be returned to the following address: ecobee Limited,

c/o CFS, Branch 40

–

USCS, 415 East Lies Road, Carol Stream IL 60188, along with

the proof of purchase. In the event of a failure of a Product, Customer may:

(a) if Customer did not purchase the Product directly from ecobee, contact the third

party contractor from whom the Product was purchased to obtain an equivalent

replacement product, provided the contractor determines that the returned Product

is defective and Customer is otherwise eligible to receive a replacement product;

(b) contact ecobee directly for service assistance at 1-877-932-6233 and ecobee will

make the determination whether an advance equivalent replacement Product can

be sent to Customer with return shipping supplies (in which case a hold shall be put

on Customer’s credit card for the value of the replacement Product until ecobee has

received the defective Product). Product should be returned to the following
address: ecobee Limited, c/o CFS, Branch 40

–

USCS, 415 East Lies Road, Carol

Stream IL 60188. If the returned Product is found by ecobee to be defective and
Customer is otherwise eligible to receive a replacement product, no amount shall be

charged to Customer’s credit card; or

(c) ship the defective Product directly to ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-6233, so ecobee can make the required

shipping arrangements. Upon receipt of the defective Product, ecobee will ship an

equivalent replacement product to Customer, provided the returned Product is

found by ecobee to be defective and Customer is otherwise eligible to receive a
replacement product.

This warranty does not cover removal or reinstallation costs and shall not apply if

the damages were found to be caused by something other than defects in materials

or workmanship, including without limitation, if the Product: