Page 2 - helpline manual; Contents
helpline manual Contents Page Features and benefits 3 Assembling and Operating 4 Carrying the machine 6 Bin emptying and Cleaning the shroud and washing the bin 7 Washing the pre-motor filter 8 Parts guide 9 Parts recognition (exploded diagrams) 12 Airflow 16 Filtration 16 Helpline diagnostics 17 Th...
Page 3 - Features and benefits; Hygienic bin emptying; The full-size cylinder with hygienic bin emptying; Root Cyclone technologyTM + core separator; Sits on the stairs
Combines Root Cyclone™ technology with a core separator - an extra cyclonic stage between the outer and inner cyclones - to separate particles as small as 0.5 micron from the airflow. Features and benefits Hygienic bin emptying No need to touch the dirt just push the button. Telescope Wrap system Ho...
Page 4 - Assembling
helpline manual 4 clik clik clik clik Assembling Operating Extend telescopic wand handle ensuring both sections lock in place. (NB. The length of the telescopic wand handle is not adjustable.) Insert the floor tool into wand handle. Clip hose retaining bracket into front of machine. Slide hose into ...
Page 5 - Operating; Low profile contact head
helpline manual 5 Operating Low profile contact head Press pedal to change between settings for delicate rugs/hard floors and carpets. To prevent the low profile contact head from sticking to loose rugs open the bleeds on the underside. Power floor tool. (Motorhead variant only.) When you start the ...
Page 6 - Carrying the machine
helpline manual 6 Wrap the hose around the machine and fix the wand handle in place on the side of the cyclone assembly. Place the floor tool in the parking yoke at the rear of DC23. Always carry the machine by the handle on the cyclone assembly. Carrying the machine Accessory tools can be fitted to...
Page 7 - Cleaning the shroud and washing the bin; MA X
helpline manual 7 Cleaning the shroud and washing the bin To access the shroud, ensure the bin is empty and bin base is open.Press release button to remove bin. Clean shroud with a dry cloth or brush to remove fluff and debris. Do not use water. You may rinse the clear bin with water (optional).Ensu...
Page 8 - Washing the pre-motor filter
helpline manual 8 24 Unplug and place machine on its side for ease of access. Turn release catch, lift the pre-filter cover and remove the pre-filter. Washing the pre-motor filter Allow 24 hours to dry. Ensure filter is completely dry before refitting into machine. Rinse and squeeze filter under col...
Page 9 - Parts guide; Brush tool
helpline manual 9 Parts guide 1. Brush tool 2. Crevice tool 3. Stair tool Cyclone assembly Contains the shroud, which filters out fluff and hair, the core separator and the inner cyclones. Bin assembly Made from tough polycarbonate and is easy to empty (see page 7). 1 3 Low profile contact head Enab...
Page 10 - Mini turbine head
helpline manual 10 Parts guide Pre-filter cover Can be easily removed and refitted. (Supplied with wheel.) Brush bar(Motorhead variant) Can be taken out to remove hair and fibre. End cap(Motorhead variant) Can be sent out and fitted by customer. Power floor tool(Motorhead variant) Uses direct drive ...
Page 11 - DC23 Parts guide: additional accessory tools
helpline manual 11 Hard floor tool Improved pick-up on hard floors. Flexi crevice tool Extends and flexes to clean awkward gaps. Soft dusting brush Soft bristles to gently dust around the home. Up top tool Revolving, multi-angular head designed to ease cleaning in awkward spaces. Mini Flat-out Head ...
Page 12 - Parts recognition: Main body
helpline manual 12 Parts recognition: Main body Cable Rewind Actuator On/Off Actuator Cable Rewind Assy Cyclone Exhaust Seal Wheel Assy PCB Assy Cyclone Inlet (Passive)Cyclone Inlet (Motorhead) Motor Wiring Assy Castor BodyCastor Roller Main Chassis Wheel Assy Pre-Filter Door Assy Screw Bleed Valve ...
Page 13 - Parts recognition: Cyclone assembly
helpline manual 13 Parts recognition: Cyclone assembly Bin Base Assy Cyclone Assy Bin Assy Bin Base Seal FDC/IDC Seal
Page 14 - Parts recognition: Wand and hose
helpline manual 14 Parts recognition: Wand and hose Instruction Pack Fastener Mini Turbine Head Assy Hard Floor Tool Assy Universal Fit Adaptor Universal Fit Adaptor Stubborn Dirt Brush Assy Flexi Crevice Tool Assy MTH Brushbar Assy MTH End Cap Assy Turbine Head Assy Brushbar Assy Crevice Tool Stair...
Page 15 - Parts recognition: Motor head floor tool
helpline manual 15 Screw Internal Hose Assy Floor Tool Bumper Strip Ropeseal Brush Housing Ropeseal Brushbar Assy Soleplate Wheel Screw End Cap Assy Right Washer Glamour Cap E-Clip Outer Wheel Hub Axle Gimble Cover Brushbar Actuator Spring Screw Stow Microswitch Cam Stow Neck Cover Stow Wheel Brushb...
Page 16 - DC23 Filtration
helpline manual 16 DC23 has a 6-stage filtration process: 1. Outer cyclone: as the air enters the clear bin, large dirt and debris is separated from the airflow. 2. Shroud: the air is then directed up through the shroud, which acts as a fluff and hair separator. 3. Core separator: small/fine dust pa...
Page 17 - Helpline diagnostics; Important advice
helpline manual 17 This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before booking a repair. In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go ...
Page 20 - Power floor tool brush bar not operating
helpline manual 20 Power floor tool brush bar not operating The brush bar on DC23 Motorhead is powered by its own motor.The brush bar will stop rotating if it becomes obstructed. If the customer is advising that the brush bar is not operating or rotating, this maybe due to the brush bar motor cut-ou...
Page 21 - Turbine head brush bar not operating
helpline manual 21 Turbine head brush bar not operating The brush bar will stop rotating if it becomes obstructed. The brush bar will operate immediately, once the obstruction is cleared. Press the release catch and remove the turbine head. Ask the customer to check the suction on the end of the wan...
Page 23 - Power failure; Unusual noises and smells
helpline manual 23 Power failure Before completing these checks, it is important to determine whether or not the thermal cut-out has activated - was the machine in use when the power stopped? If so, follow the checks on page 22. Otherwise, carry out these checks if the customer has reported power fa...
Page 24 - Dyson 5 year guarantee; Summary of cover; Terms and conditions of the Dyson 5 year guarantee; What is covered
helpline manual 24 Dyson 5 year guarantee Summary of cover Terms and conditions of the Dyson 5 year guarantee The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). • You must provide proof of delivery/purchase before any work can be carried out on your m...
