Page 2 - Contents
What you can do with this unit 5 Accessories 10 Before using the remote control unit 11 Operating range of the remote control unit 12 Part names and functions 13 Sound bar 13 Remote control unit 17 Positioning 19 Positioning the sound bar 19 Connections Connecting a TV 21 Connection 1: TV equipped w...
Page 4 - Appendix
Appendix About HDMI 71 Power management 72 Power modes 72 Status LED table 74 Supported file types and codecs 81 Supported audio formats (Optical) 81 Trademark information 82 Specifications 84 Sound bar 84 Licence 87 Contents Connections Playback Settings Tips Appendix 4
Page 5 - What you can do with this unit
Thank you for purchasing this Denon product. To ensure proper operation, please read this owner’s manual carefully before using the product. After reading this manual, be sure to keep it for future reference. What you can do with this unit This sound bar supports immersive surround sound and enables...
Page 7 - Operating by talking to Alexa; NOTE; Using the app for smartphones/tablets (HEOS
o Operating by talking to Alexa NOTE 0 Optional Alexa Built-in functionality will become available via a future firmware update. . ・ Alexa, turn up the volume ・ Alexa, what’s the weather today? 0 Alexa isn’t available in certain languages and countries. [Related information] 0 “Operating this unit ...
Page 8 - Playing streaming audio with Wi-Fi
o Playing streaming audio with Wi-Fi . PC Streaming music service / Internet radio Internet NAS [Related information] 0 “Playing from streaming music services” ( v p. 35) 0 “Listening to Internet Radio” ( v p. 42) 0 “Playing music stored on your mobile” ( v p. 43) 0 “Playing back files stored on a P...
Page 9 - Playing a USB flash drive; Playing a Bluetooth device
o Playing a USB flash drive . HEOS [Related information] 0 “Playing music from a USB flash drive” ( v p. 45) o Playing a Bluetooth device . [Related information] 0 “Listening to music on a Bluetooth device” ( v p. 29) Contents Connections Playback Settings Tips Appendix 9
Page 10 - Accessories
Accessories Check that the following parts are supplied with the product. . Quick Start Guide Safety Instructions Warranty (North America model only) Wall mount template Optical digital cable HDMI cable (4K) Remote control unit (RC-1241 / Built-in battery) Power cord (for North America model) Wall m...
Page 11 - Before using the remote control unit; Replacing the battery; Remove the old battery, then insert a new coin-shaped lithium; Replace the battery case in the original position.
Before using the remote control unit The remote control unit has a built-in lithium battery.Pull out the insulation sheet before use. . o Replacing the battery 1. Lightly slide the catch of the battery case on the back of the remote control in the rightward direction. . 2. While pushing the catch li...
Page 13 - Part names and functions; Sound bar; Top panel
Part names and functions Sound bar o Top panel Hold your hand over the top of the sound bar to show the operation panel keys. Touch these keys to perform operations. Moving your hand away from the area hides the keys. . e q r w t For details, see the next page. Contents Connections Playback Settings...
Page 15 - Front panel; q w
o Front panel . q w e A Remote control sensorThis receives signals from the remote control unit. ( v p. 12) B Status LEDPlease refer to the “Status LED table” ( v p. 74) for LED color and state meaning. C Light barWhile Alexa responds, the LED lights up. ( v p. 59) Contents Connections Playback Sett...
Page 16 - Rear panel
o Rear panel . y i o u Q0 Q1 q q t r e w A Wall hook holeUsed to mount the sound bar on a wall. ( v p. 20) B Optical digital input connector (OPTICAL IN)Use the included optical cable to connect a TV with an optical digital terminal. ( v p. 23) C Analog audio input connector (AUX IN)Use a commercial...
Page 17 - Remote control unit; Power operation button (
Remote control unit q w r y e t u A Power operation button ( c ) 0 Press the button to turn the sound bar power on/off (quick start mode). ( v p. 27) 0 Press and hold the button for 5 seconds to enter deep standby mode. ( v p. 73) B Input source buttons (TV, HDMI, OPT, AUX, g ) This selects the inpu...
Page 19 - Positioning; Positioning the sound bar
Positioning Positioning the sound bar Position the sound bar in front of your TV, etc., on a flat surface. . 0 When positioning the sound bar in front of your TV, make sure the sound bar does not obstruct the TV’s remote control light sensor, etc. Contents Connections Playback Settings Tips Appendix...
Page 20 - When hanging the sound bar on a wall
o When hanging the sound bar on a wall The sound bar has a wall hook hole to hang it on a wall. When hanging it on a wall, position it in a flat, vertical position.To ensure safety, request a contractor perform the mounting work when mounting onto a wall. NOTE 0 In order to use the unit safely, do n...
Page 21 - Connecting a TV; Roku TV ReadyTM
Connecting a TV How to connect a TV depends on the connectors and functions equipped on the TV. 0 Enable the TV’s HDMI control function when using an HDMI cable to connect this unit to your TV. (See the TV owner’s manual for details.) 0 Turn off the TV’s speaker or minimize the volume when using thi...
Page 23 - ARC / TV equipped with an optical digital connector
Connection 2: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an optical digital connector Use the included HDMI and optical cables to connect this unit to your TV. . Sound bar HDMI INPUT DIGITAL AUDIO OPTICAL OUTPUT TV HDMI cable (included) Optical cable ...
Page 24 - or ARC / TV equipped with an analog connector
Connection 3: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an analog connector Use the included HDMI cable and a commercially available 3.5 mm stereo audio cable to connect this unit to your TV. . Sound bar HDMI INPUT AUX AUDIO OUTPUT TV HDMI cable (inc...
Page 25 - Connecting a playback device; Connecting an HDMI device
Connecting a playback device Connecting an HDMI device Use a commercially available HDMI cable to connect a Blu-ray disc player, game device or similar device to this unit. . Sound bar HDMI OUTPUT HDMI device HDMI cable (sold separately) 0 When connecting this unit to a device that is compatible wit...
Page 26 - Connecting the power cords
Connecting the power cords . Sound bar To household power outlet AC 100 - 120 V, 50/60 Hz (for for North America model) Power cord (included) To household power outlet AC 100 - 240 V, 50/60 Hz (for Europe model) Power cord (included) Contents Connections Playback Settings Tips Appendix 26
Page 27 - Enjoying TV, movies and music; Input source; Turn on the power of the TV and connected devices.
Enjoying TV, movies and music . X Input source buttons VOL +, – BASS +, – 1 Turn on the power of the TV and connected devices. 2 Press c to turn on power to the sound bar. 3 Press the input source button. When the button is pressed, the status LED blinks in blue, and the input source switches. TV: S...
Page 28 - Adjusting the volume; Adjusting the bass volume; Use BASS + or BASS – to adjust the bass volume.; Turning off the sound temporarily; Press
Adjusting the volume 1 Use VOL + or VOL – to adjust the volume. When the buttons are pressed, the status LED blinks in blue, and the volume increases or decreases. Adjusting the bass volume 1 Use BASS + or BASS – to adjust the bass volume. When the buttons are pressed, the status LED blinks in blue,...
Page 29 - Listening to music on a Bluetooth device; Pairing a Bluetooth device for the first
Listening to music on a Bluetooth device Music files stored on Bluetooth devices such as smartphones, digital music players, etc. can be enjoyed on this unit by pairing and connecting this unit with the Bluetooth device. . X Pairing a Bluetooth device for the first time Pair a Bluetooth device with ...
Page 31 - Getting the HEOS App
Getting the HEOS App You can use many online music streaming services from the HEOS App. Depending upon your geographical location, there are several options to choose from.Download the HEOS App for iOS or Android by searching App Store, Google Play store or Amazon Appstore for “HEOS”. . Contents Co...
Page 32 - Setting up first HEOS built-in device
Setting up first HEOS built-in device Once you have placed this unit in your listening room and have downloaded the HEOS App, you are ready to configure this unit for music playback. This involves following a few simple steps to get this unit connected to your existing home network: 0 DO NOT connect...
Page 33 - Adding more HEOS built-in devices; Adding wired HEOS built-in devices; Adding wireless HEOS built-in devices
Adding more HEOS built-in devices The HEOS system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS built-in devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS buil...
Page 34 - HEOS Account; What is a HEOS Account?; Select the Settings icon
HEOS Account HEOS Accounts can be registered by tapping “Music” tab - “Settings” icon a in the HEOS App. o What is a HEOS Account? A HEOS Account is master account or “keychain” for managing all of your HEOS music services with one single username and password. o Why do I need a HEOS Account? With t...
Page 35 - Playing from streaming music services; Selecting a room/device; Tap the “Rooms” tab, and select “Denon Home Sound
Playing from streaming music services A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from. NOTE 0 The HEOS App and brand is not affiliated wit...
Page 36 - Tap the “Music” tab and select a music source.
o Selecting the music track or station from music sources 1 Tap the “Music” tab and select a music source. 0 All music services displayed may not be available in your location. . Now Playing Music Rooms This Phone Music Music Servers USB Music Playlists History Contents Connections Playback Settings...
Page 37 - Browse the music to play.; Add to HEOS Favorites: Adds to HEOS Favorites.
2 Browse the music to play. After selecting a music track or radio station the app will automatically change to the “Now Playing” screen. 0 When you select a music track to play you will be asked how you want to queue up your music. Play Now: Inserts the item into the queue after the currently playi...
Page 38 - Grouping rooms; Press and hold your finger on room that is not playing
Listening to the same music in multiple rooms This system is a true multi-room audio system. You can create one or more HEOS groups to automatically synchronize audio playback between multiple products with HEOS built-in so that the music playing different rooms is perfectly in sync and always sound...
Page 39 - Ungrouping rooms; Press and hold your finger on room that you want to
o Ungrouping rooms 1 Press and hold your finger on room that you want to remove from the group. 2 Drag it out of the group and lift your finger. NOTE 0 You can not remove the first room that started playing the music before grouping. . 2 1 Song Name 3 Song Name 2 Song Name 1 Bedroom Dining Living Ki...
Page 40 - Place two fingers on the screen over the list of rooms.
o Grouping all rooms (party mode) You can easily group 16 rooms together into Party Mode by using a "pinch" gesture. 1 Place two fingers on the screen over the list of rooms. 2 Quickly pinch your two fingers together and release. 3 All of your rooms will be joined together and begin playing ...
Page 41 - Ungrouping all rooms; Place two fingers close together on the screen over list
o Ungrouping all rooms You can easily ungroup all of your rooms and exit Party Mode by using a "spread" gesture. 1 Place two fingers close together on the screen over list of rooms. 2 Quickly spread your two fingers apart from each other and release. 3 All of your rooms will be ungrouped. . ...
Page 42 - Listening to Internet Radio
Listening to Internet Radio The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music” menu and browse among the 100,000 stations neatly organized into popular categori...
Page 43 - Playing music stored on your mobile; Browse the local music on your phone and select
Playing music stored on your mobile Perform this operation on the HEOS App. Download the HEOS App in advance to your iOS or Android device. ( v p. 31) 1 Tap the “Music” tab. 2 Select “This iPhone/iPod/iPad/Phone”. 3 Browse the local music on your phone and select something to play. . Audio signal Co...
Page 44 - Playing back files stored on a PC or NAS; Select “Music Servers” from the “Music” tab.
Playing back files stored on a PC or NAS Perform this operation on the HEOS App. Download the HEOS App in advance to your iOS or Android device. ( v p. 31) 1 Select “Music Servers” from the “Music” tab. 2 Select the name of your networked PC or NAS (Network Attached Storage) server. 3 Browse the mus...
Page 45 - Playing music from a USB flash drive; Insert a FAT32 or NTFS formatted USB flash drive into
Playing music from a USB flash drive Perform this operation on the HEOS App. Download the HEOS App in advance to your iOS or Android device. ( v p. 31) 1 Insert a FAT32 or NTFS formatted USB flash drive into the USB port on the rear panel of the sound bar. 2 Select “USB Music” from the “Music” tab. ...
Page 46 - AirPlay function; This unit supports AirPlay 2
AirPlay function Music files stored on your iPhone, iPod touch, iPad or iTunes can be played on this unit via the network. 0 The screen may differ depending on the OS and software versions. This unit supports AirPlay 2 ® . Sync multiple AirPlay 2 compatible devices/speakers for simultaneous playback...
Page 47 - Playing iTunes music with this unit
Playing songs from your iPhone, iPod touch or iPad If you update your “iPhone/iPod touch/iPad” to iOS 10.0.2 or later, you can stream music stored in your “iPhone/iPod touch/iPad” directly to this unit. 1 Connect your iPhone, iPod touch or iPad Wi-Fi to the same network as this unit. 0 For details, ...
Page 48 - Play the song on your iPhone, iPod touch or iPad.
Play a song from your iPhone, iPod touch or iPad on multiple synced devices (AirPlay 2) Songs from an iPhone, iPod touch or iPad operating iOS 11.4 or later can be synced with multiple AirPlay 2 supported devices for simultaneous playback. 1 Play the song on your iPhone, iPod touch or iPad. AirPlay ...
Page 49 - Spotify Connect function
Spotify Connect function Spotify is all the music you’ll ever need. Millions of songs available instantly. Just search for the music you love, or let Spotify play you something great. Spotify works on your phone, tablet, computer and home speakers. So you’ll always have the perfect soundtrack for wh...
Page 50 - Adjusting the audibility of dialog and; Press DIALOG ENHANCER.; Setting the night mode
Settings Perform the below operations and settings as needed. . PURE MUSIC QUICK SELECT 1 - 3 MOVIE NIGHT DIALOG ENHANCER Adjusting the audibility of dialog and vocals (Dialog enhancer) Adjust the volume of dialog in movies, vocals in music, etc. so these can be heard more easily. 1 Press DIALOG ENH...
Page 51 - Setting the sound mode; Selecting a sound mode; Press MOVIE or MUSIC to select a sound mode.; Pure mode playback
Setting the sound mode This unit allows you to enjoy various kinds of surround and stereo playback modes.Disc formats such as Blu-ray Disc and DVD, as well as being supported by digital broadcasting, and even by streaming movies and music from internet-based subscription services.This unit supports ...
Page 52 - Description of sound mode types
o Description of sound mode types Dolby sound mode Sound mode type Description Dolby Atmos Please select this mode to play content encoded with Dolby Atmos. In Dolby Atmos playback, the Dolby Speaker Virtualizer function operates automatically, and 3D playback is performed. Dolby Atmos (Movie) z Dol...
Page 54 - Sound mode that can be selected for each input signal; Input signal
o Sound mode that can be selected for each input signal The following sound modes can be selected with the MOVIE button, MUSIC button or PURE button. S :Sound mode that can be selected when MOVIE button, MUSIC button or PURE button is pressed ( F :Default sound mode) Input signal Sound mode MOVIE bu...
Page 56 - Quick select function
Quick select function Input source, volume level, sound mode, night mode and dialog enhancer settings can be registered to the QUICK SELECT buttons. 1 Press and hold down one of the QUICK SELECT buttons (1 - 3) for 3 seconds. The current settings are registered to the selected button. 0 The status L...
Page 57 - HDMI control function; Using the remote control learning function
Operating this unit using the remote control of a TV There are three ways to operate this unit using the remote control of a TV. 0 HDMI control function Connect this unit to a TV that supports the HDMI control function with an HDMI cable and enable the HDMI control setting on the TV to perform basic...
Page 58 - Connecting the HEOS built-in subwoofer; Connecting the HEOS built-in surround
Wirelessly connecting the HEOS built- in speakers as surround speakers You can use your own HEOS built-in speakers and subwoofer to create a multi-channel surround system.Perform this operation on the HEOS App. Download the HEOS App in advance to your iOS or Android device. ( v p. 31) 1 Tap the Sett...
Page 59 - Tap the pencil; Operating this unit by voice with the
o Disconnecting HEOS built-in subwoofer and surround speakers 1 Tap the pencil e icon in the upper right from the “Rooms” menu. 2 Select this unit. 3 Select the device that you want to disconnect from the list. Operating this unit by voice with the Amazon Alexa function NOTE 0 Optional Alexa Built-i...
Page 60 - Status of Alexa; Setting the input source to switch with
o Examples of voice operation For example, ask Alexa the following: 0 Alexa, play music 0 Alexa, pause 0 Alexa, turn up the volume o Example of light bar display The light bar on the front panel of the unit lights up according to the status of Alexa. Status of Alexa (examples) Light bar display Whil...
Page 61 - Troubleshooting; Is the set being operated as described in the owner’s manual?
Troubleshooting If a problem should arise, first check the following:1. Are the connections correct? 2. Is the set being operated as described in the owner’s manual? 3. Are the other devices operating properly?If this unit does not operate properly, check the corresponding symptoms in this section.I...
Page 62 - Power does not turn on / Power is turned off; Power does not turn on.; Power automatically turns off.; Operations cannot be performed through the remote control unit; Operations cannot be performed through the remote control unit.
Power does not turn on / Power is turned off Power does not turn on. 0 Check whether the power plug is correctly inserted into the power outlet. ( v p. 26) 0 If the power of this unit cannot be turned on with the remote control for the TV, press the c button to turn on the power of this unit. ( v p....
Page 63 - Trouble teaching this unit remote control commands; Trouble teaching this unit remote control commands.; No sound comes out
Trouble teaching this unit remote control commands Trouble teaching this unit remote control commands. 0 Remember that while this unit can learn almost all IR (infrared) remote commands, there remain a few rare code formats that cannot be taught. No sound comes out No sound comes out. 0 Check the co...
Page 64 - Music cuts out or delays sometimes; Music cuts out or delays sometimes.; The HDMI Control function does not work; The HDMI Control function does not work.; Audio can be heard coming from the TV’s speakers; Audio can be heard coming from the TV’s speakers.
Music cuts out or delays sometimes Music cuts out or delays sometimes. 0 Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video). 0 Make sure this unit is...
Page 65 - I hear a delay when using the external input with my TV; I hear a delay when using the external input with my TV.; Bluetooth playback does not work; Cannot pair with a Bluetooth device.
I hear a delay when using the external input with my TV I hear a delay when using the external input with my TV. 0 If you are connecting the external input with your cable or satellite box for enjoying TV audio through multiple HEOS built-in devices, you may hear a delay between when you see someone...
Page 66 - Cannot connect the sound bar to the network; Cannot connect the sound bar to the network.; Connecting to a network using an iOS device; Connecting to a network using an iOS device.; Follow the instructions on the screen to complete setup.
Cannot connect the sound bar to the network Cannot connect the sound bar to the network. 0 Make sure your mobile device is connected to your wireless network before setting up your sound bar. ( v p. 32) 0 You can connect your sound bar to your network router using an Ethernet cable sold separately. ...
Page 67 - Connecting to a WPS network; Connecting to a WPS network.; This unit takes long time to turn on; This unit takes long time to turn on.
Connecting to a WPS network Connecting to a WPS network. 0 If your wireless router support WPS (Wi-Fi Protected Setup™) this unit can optionally connect to your network using the push button method by following these steps: (Wi-Fi Protected Setup™ is trademarks of Wi-Fi Alliance.) 1. Press the WPS b...
Page 68 - Cannot operate the unit with Alexa; Alexa is not configured correctly.; Alexa does not respond even if called; The microphone is disabled.
Cannot operate the unit with Alexa Alexa is not configured correctly. 0 Download the HEOS App to your iOS or Android device, and use the HEOS App to configure the settings correctly. ( v p. 31) The unit is not connected to the network. 0 Download the HEOS App to your iOS or Android device, and use t...
Page 69 - Resetting factory settings; Status LED
Resetting factory settings When the network function or this unit do not operate correctly, the problem may be solved by resetting factory settings.Resetting this unit will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use “Settings” - “Add Devi...
Page 70 - Resetting the firmware to the default state; Unplug the power cord from the power outlet.
Resetting the firmware to the default state When the network function or this unit do not operate correctly, the problem may be solved by resetting the firmware to the default state. 0 It is confirmed that the network connection has no problem, but the unit cannot connect to the Internet. 0 The solu...
Page 71 - About HDMI; eARC (Enhanced Audio Return Channel) function
About HDMI This unit supports the following HDMI functions. 0 ARC (Audio Return Channel) function Enjoy movies, music, etc., on your TV simply by connecting an ARC function-compatible TV to this unit via HDMI. 0 eARC (Enhanced Audio Return Channel) function The eARC function is compatible with conve...
Page 72 - Power management; Quick start mode
Power management Power modes o Quick start mode This unit automatically enters quick start mode to save power in the following cases. During quick start mode, this unit operations cause the power to turn on.During quick start mode, the status LED lights in dim blue or dim amber. n Ethernet After aro...
Page 73 - Deep Standby; Off
o Deep Standby The device also has the ability to automatically enter “Deep Standby” whenever the wired or wireless network connection is removed for more than 60 minutes in quick start mode. The front panel LED will turn off during Deep Standby. To wake this unit from Deep Standby, 0 Press any butt...
Page 74 - Status LED table; Status
Status LED table The LEDs on the front panel and rear panel change to indicate the current sound bar status. Status Front LED action Rear LED action Description Deep standby mode . (off) . (off) Power is off, or the sound bar is in deep standby mode. ( v p. 73) Quick start mode . (dimmed solid) . (o...
Page 81 - Supported file types and codecs; Frequency
Supported file types and codecs Frequency Sample rate File extension Codec Bit rates 32/44.1/48/88.2/96/176.4/192 kHz 16/24 bit .wav PCM – 32/44.1/48 kHz 16 bit .mp3 MPEG-1 Audio Layer 3 CBR/VBR 32 - 320 kbps 32/44.1/48 kHz 16 bit .aac/.m4a AAC-LC 48 - 320 kbps 32/44.1/48 kHz 16 bit .wma wma9 CBR CB...
Page 82 - Trademark information
Trademark information . Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012–2020 Dolby Laboratories. All rights reserved. ...
Page 84 - Specifications; General; Operating temperature:
Specifications Sound bar o General Operating temperature: 41 °F - 95 °F (5 °C - 35 °C) Power supply: AC 100 – 240 V, 50/60 Hz (for Europe model) AC 100 – 120 V, 50/60 Hz (for North America model) Power consumption: 5 3 W 2 1 W (USB/1 A) Power consumption in quick start mode: 7 . 4 W (HDMI IN) 7 . 0 ...
Page 85 - Wireless LAN section; Used frequency range:; Bluetooth section; Communications system:; Maximum communication range:
o Wireless LAN section Network type (wireless LAN standard): Conforming to IEEE 802.11a/b/g/n/ac(Wi-Fi ® compliant) z 1 Used frequency range: 2.4 GHz, 5 GHz z 1 The Wi-Fi ® CERTIFIED Logo and the Wi-Fi CERTIFIED On-Product Logo are registered trademarks of the Wi-Fi Alliance. o Bluetooth section Com...
Page 87 - Licence
Licence This unit uses source code programmed under GPL or LGPL.The licenses used are listed in the WEB manual.http://manuals.denon.com/DenonHomeSB550/EU/EN/ Contents Connections Playback Settings Tips Appendix 87