Page 2 - Introduction
Introduction HDMI Diagnostics and Troubleshooting 4 Compatible Models 4 How to operate How to operate 5 Starting HDMI DIAGNOSTICS Mode 5 HDMI DIAGNOSTICS Menu 7 To exit HDMI DIAGNOSTICS Mode 9 Initialization 10 Reset option in HDMI DIAGNOSTICS mode 10 Factory Reset mode 10 Customer Support 11 For US...
Page 3 - Troubleshooting
Log & EDID Procedure 21 Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) 22 Video Flow V1-01 24 Video Flow V1-02/06/10 25 Video Flow V1-03/04/05/08/09 27 Video Flow V1-07 28 Video Flow V2-01/05 V3-01/05 29 Video Flow V2-02/03/04/06 V3-02/03/04/06 30...
Page 4 - HDMI Diagnostics and Troubleshooting; The HDMI diagnostics feature is used to correct the following; Compatible Models
HDMI Diagnostics and Troubleshooting The objective of this guide is provide support for users experiencing HDMI connectivity issues.This guide should be used in combination with the AV Receiver's HDMI DIAGNOSTICS feature. 1 The HDMI diagnostics feature is used to correct the following issues. 0 No p...
Page 5 - How to operate; Starting HDMI DIAGNOSTICS Mode; Turn on the AV Receiver.; HDMI DIAGNOSTICS
How to operate Starting HDMI DIAGNOSTICS Mode 1 Turn on the AV Receiver. If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without turning off the power. 2 Press and hold the main unit's buttons [A] and [B] at least 3 seconds until “HDMI DIAGNOSTICS” appears on the front panel display. P...
Page 6 - Contact support
3 When starting the HDMI DIAGNOSTICS mode, the AV Receiver will automatically start the Hardware Self Diagnostics Test to check whether hardware failure occurs. If there are no errors, the AV Receiver will show the HDMI Diagnostics menu on the front panel display.If the hardware error is detected, t...
Page 7 - HDMI DIAGNOSTICS Menu; Use; ui; to select the menu to be set or operated, then press ENTER.; Auto Test
HDMI DIAGNOSTICS Menu When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below. 1 Use ui to select the menu to be set or operated, then press ENTER. 0 Front panel display sample (e.g.AVR-X2400H) (For other display samples, refer to the "Display ...
Page 9 - To exit HDMI DIAGNOSTICS Mode
RC buttons Main unit buttons (Production in 2019) DRA-800H AVR-S650H AVR-S750H AVR-S950H AVR-X1600H AVR-X2600H AVR-X2600H DAB Up ZONE2 SOURCE INFO TUNE ＋ ZONE2 SOURCE Down ZONE2 ON/OFF BAND TUNE - ZONE2 ON/OFF Left TUNER PRESET CH - TUNE - TUNER PRESET CH - TUNER PRESET CH - Right TUNER PRESET CH ＋ ...
Page 10 - Initialization; Reset option in HDMI DIAGNOSTICS mode; Select “5 Limit Mode” from the HDMI Diagnostics menu.; Factory Reset mode; Press the POWER button to turn off the AV Receiver.
Initialization The Limit setting in the HDMI DIAGNOSTICS mode is stored per input.Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual.There are two ways to reset the limit mode settings. Re...
Page 11 - Customer Support; For Europe
Customer Support If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area. For US & Canada o Denon US https://usa.denon.com/us/support/home o Denon Canada https://ca.denon.com/ca/support/home For Europe o Denon UK https://www.denon.co.uk...
Page 12 - Procedure; to select “4 Cable Test” in the HDMI Diagnostics mode,; Cable Test; –CableTest Start; The AV Receiver shows Cable test result on the front panel; CABLE TEST FAIL
To check the HDMI Cable integrity, signal quality and resolution capability. Procedure 1 Use ui to select “4 Cable Test” in the HDMI Diagnostics mode, then press ENTER. 0 Front panel display sample (e.g. AVR-X2400H) (For other display samples, refer to the "Display sample list". ( v p. 44 ))...
Page 13 - Test Item & Test Result; Replace the HDMI cable.
Test Item & Test Result Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below.After you finish the cable test, if you still have any issues, please try the following solution. 1 Replac...
Page 14 - Limit Mode Menu; Source Selection
To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues. Limit Mode Menu The AV Receiver has various options for Limit Mode.These limit modes are stored for each Video input source. 0 Front panel display sample (e.g.AVR-X2400H) ...
Page 15 - Setting; Max Resolution
Setting Max Resolution Max Resolution has 5 selectable items. No Limit No limit. The AV Receiver works up to 4K(6G). 4K(3G) (Default): This sets EDID information and max resolution of the video output from the AV Receiver to up to 4K(3G) 1080p: *2 This sets EDID information and max resolution of the...
Page 16 - Reset
HDCP2.2/2.3 / HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only You can set a limit of each funcition of the AV Receiver according to your situation. No Limit (Default): No limit. Limit: Limit (Disable) each function by changing EDID and HDCP setting information. Reset You can res...
Page 17 - to select “5 Limit Mode” in the HDMI DIAGNOSTICS; Limit Mode; Select the maximum resolution to be set and press the ENTER
Procedure (Max Resolution) When the TV doesn't play a video's content (4K), there are two approaches to this issue.1. To change to a new HDMI cable. 2. To set the limit mode (Max Resolution). As a result, the player outputs a lower resolution. . Video Content(4K) No Picture 1 Use ui to select “5 Lim...
Page 18 - The video is displayed. Save the settings if necessary.; The system returns to the Limit Mode selection menu and the
5 The video is displayed. Save the settings if necessary. To reflect the settings only on the current input source, select “Current source” and press the ENTER button.To reflect the same settings on all input sources, select “All source” and press the ENTER button. . Save? –Current source( Blink 6 T...
Page 19 - Tips for Limit Mode Setup; Max Resolution; Deep Color
Tips for Limit Mode Setup The restriction modes may solve the issue when used in the following cases.Use them according to the issue that is occurring. 2 Max Resolution 0 When your TV supports 4K6G (or 4K3G) and the video's output is 4K6G (or 3G) from the AV Receiver, and if the HDMI Input/output ca...
Page 20 - Dolby Atmos; PCM 2ch only
7 DTS:X 0 When a DTS:X compatible AV Receiver connects to a specific older DTS:X incompatible player, and it plays DTS-HD, there are some cases in which a player plays DTS Surround, not DTS-HD. There is a possibility that the player will play DTS-HD correctly by limiting the DTS:X capability of AV R...
Page 21 - –Start; USB SUCCESS; –Exit
Save logs or EDID information on a USB memory device or our server via the network.This menu is for developers. Please use it only when requested by customer service.Use a USB memory device formatted to FAT32 format.Check the network connection in advance before saving a log on the network server. P...
Page 35 - Audio/video Flow Other
Audio/video Flow Other . "Other" Question 1 Do you have an issue? Proceed to “Video” or “Audio” in accordance with the symptoms.Proceed to “None” if there are no problems. None Audio Video Case1)No Video or Video Noise (11) Go to Video Flow "Video Case1" Case2)When you play the HDR c...
Page 36 - Other Video Case1
Other Video Case1 . B A C D E F Try *** Question * :AVR operation :Question for user to answer "Video Case1" Try Cable Test (Output side) CABLE TEST-PASS CABLE TEST-FAIL 4K(6G)-FAIL or4K(3G)-FAIL or1080P-FAIL or720P-FAIL Try Cable Test (Input side) Please connect the source device cable betw...
Page 39 - Other Video Case2
Other Video Case2 . "Video Case2" Try Limit mode (HDR) Set "HDR:Limit". Question 1 Has your issue been fixed? Yes No Yes No Yes No Keep the Limit Mode Please check the Monitor Device (Note 3) Please try another video check again.If your issue has been fixed, go to "Yes".If yo...
Page 40 - Other Audio Case1
Other Audio Case1 . "Audio Case1" Try Limit mode (DTS:X) Set "DTS:X:Limit". Question 1 Has your issue been fixed? Yes No Yes No Yes No Keep the Limit Mode Please check the Source Device (Note 1) Please try another audio check again.If your issue has been fixed, go to "Yes".If...
Page 41 - Other Audio Case2
Other Audio Case2 . "Audio Case2" Try Limit mode (Dolby Atmos) Set "Dolby Atmos:Limit". Question 1 Has your issue been fixed? Yes No Keep the Limit Mode Please check the Source Device (Note 1) Yes No Please try another audio check again.If your issue has been fixed, go to "Yes...
Page 43 - Appendix: Display sample list
Appendix: Display sample list Compatible Models 1 line display 2 line display AVR-S730H / AVR-S930H AVR-X1400H / AVR-X2400H / AVR-X3400H AVR-X4400H / AVR-X6400H AVR-S640H / AVR-S740H / AVR-S940H AVR-X1500H / AVR-X2500H / AVR-X3500H AVR-X4500H / AVR-X6500H / AVC-X6500H AVR-X8500H / AVC-X8500H AVR-S65...
Page 45 - LIMIT MODE
Limit mode“Limit Mode Menu”( v p. 14) 1 line display 2 line display . 1 Source:CBL/SAT . LIMIT MODE 1 Source:CBL/SAT Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting 45
