Page 2 - Introduction
Introduction HDMI Diagnostics and Troubleshooting 4 Compatible Models 4 How to operate How to operate 5 Starting HDMI DIAGNOSTICS Mode 5 HDMI DIAGNOSTICS Menu 6 To exit HDMI DIAGNOSTICS Mode 7 Initialization 8 Reset option in HDMI DIAGNOSTICS mode 8 Factory Reset mode 8 Customer Support 9 For US &am...
Page 3 - Troubleshooting
Log & EDID Procedure 22 Troubleshooting Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) 23 Video Flow V1-01 25 Video Flow V1-02/06/10 26 Video Flow V1-03/04/05/08/09 28 Video Flow V1-07 29 Video Flow V1-11 30 Video Flow V2-01/05 V3-01/05 31 Video Flow V2-02/03/04/...
Page 4 - HDMI Diagnostics and Troubleshooting; The HDMI diagnostics feature is used to correct the following; Compatible Models
HDMI Diagnostics and Troubleshooting The objective of this guide is provide support for users experiencing HDMI connectivity issues.This guide should be used in combination with the AV Receiver's HDMI DIAGNOSTICS feature. 1 The HDMI diagnostics feature is used to correct the following issues. 0 No p...
Page 5 - How to operate; Starting HDMI DIAGNOSTICS Mode; Turn on the AV Receiver.; When starting the HDMI DIAGNOSTICS mode, the AV Receiver; HDMI DIAGNOSTICS
How to operate Starting HDMI DIAGNOSTICS Mode 1 Turn on the AV Receiver. If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without turning off the power. 2 Press and hold the main unit's buttons [A] and [B] at least 3 seconds until “HDMI DIAGNOSTICS” appears on the front panel display. P...
Page 6 - HDMI DIAGNOSTICS Menu; Use; ui; to select the menu to be set or operated, then press ENTER.
HDMI DIAGNOSTICS Menu When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below. 1 Use ui to select the menu to be set or operated, then press ENTER. 0 Front panel display sample (e.g.AVR-X4700H) (For other display samples, refer to the "Display ...
Page 7 - To exit HDMI DIAGNOSTICS Mode
Control Keys for NavigationYou can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit.In the case of models that there is no cursor button on the main unit, the following buttons will work as the cursor buttons during HDMI Diagnostics mode. RC buttons ...
Page 8 - Initialization; Reset option in HDMI DIAGNOSTICS mode; Select “5 Limit Mode” from the HDMI Diagnostics menu.; Factory Reset mode; Press the POWER button to turn off the AV Receiver.
Initialization The Limit setting in the HDMI DIAGNOSTICS mode is stored per input.Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual.There are two ways to reset the limit mode settings. Re...
Page 9 - Customer Support; For Europe
Customer Support If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area. For US & Canada o Denon US https://usa.denon.com/us/support/home o Denon Canada https://ca.denon.com/ca/support/home For Europe o Denon UK https://www.denon.co.uk...
Page 10 - Procedure; to select “4 Cable Test” in the HDMI Diagnostics mode,; Connect the HDMI cable to be tested to HDMI7(8K) and; CABLE TEST
To check the HDMI Cable integrity, signal quality and resolution capability. Procedure 1 Use ui to select “4 Cable Test” in the HDMI Diagnostics mode, then press ENTER. 0 Front panel display sample (e.g.AVR-X4700H) (For other display samples, refer to the "Display sample list". ( v p. 47 )) ...
Page 11 - The AV Receiver shows Cable test result on the front panel; To exit the cable test, remove the tested HDMI cable, then use
3 Select “Start”, then press ENTER. . CABLE TEST –Start 4 “Testing...” appears in the front panel display, and the test starts. . CABLE TEST Testing... 5 The AV Receiver shows Cable test result on the front panel display. To perform the cable test again, select “Retry” and press ENTER. . CABLE TEST ...
Page 12 - Test Item & Test Result; Replace the HDMI cable.
Test Item & Test Result Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below.After you finish the cable test, if you still have any issues, please try the following solution. 1 Replac...
Page 13 - Limit Mode Menu; LIMIT MODE; Source Selection
To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues. Limit Mode Menu The AV Receiver has various options for Limit Mode.These limit modes are stored for each Video input source. 0 Front panel display sample (e.g.AVR-X4700H) ...
Page 14 - Setting; Max Resolution
Setting Max Resolution Max Resolution has 6 selectable items. No Limit No limit. The AV Receiver works up to 8K(40Gbps). 4K18Gbps (Default): This sets EDID information and max resolution of the video output from the AV Receiver to up to 4K18Gbps. 4K9Gbps: This sets EDID information and max resolutio...
Page 17 - HDCP; Reset
HDCP The HDCP version of the AV Receiver can be limited to HDCP ver. 1.4. Use this when video is not output due to the problem of compatibility of the player and TV HDCP versions. Auto (Default): Automatically applies the HDCP version of this unit according to TV. 1.4: Fixes the HDCP version of AV R...
Page 18 - to select “5 Limit Mode” in the HDMI DIAGNOSTICS; Select the maximum resolution to be set and press the ENTER; MAX RESOLUTION; Check whether the video is output.
Procedure (Max Resolution) When the TV doesn't play a video's content (4K18Gbps), there are two approaches to this issue.1. To change to a new HDMI cable. 2. To set the limit mode (Max Resolution). As a result, the player outputs a lower resolution. . Video Content(4K18Gbps) No Picture 1 Use ui to s...
Page 19 - The video is displayed. Save the settings if necessary.; The system returns to the Limit Mode selection menu and the
5 The video is displayed. Save the settings if necessary. To reflect the settings only on the current input source, select “Current source” and press the ENTER button.To reflect the same settings on all input sources, select “All source” and press the ENTER button. . Save? –Current source( 6 The sys...
Page 20 - Tips for Limit Mode Setup; Max Resolution
Tips for Limit Mode Setup The restriction modes may solve the issue when used in the following cases.Use them according to the issue that is occurring. 2 Max Resolution 0 When your TV supports 8K (or 4K18Gbps) and the video's output is 8K (or 4K18Gbps) from the AV Receiver, and if the HDMI Input/out...
Page 21 - Dolby Atmos; PCM 2ch only
7 DTS:X 0 When a DTS:X compatible AV Receiver connects to a specific older DTS:X incompatible player, and it plays DTS-HD, there are some cases in which a player plays DTS Surround, not DTS-HD. There is a possibility that the player will play DTS-HD correctly by limiting the DTS:X capability of AV R...
Page 22 - –Exit
Save logs or EDID information on a USB memory device or our server via the network.This menu is for developers. Please use it only when requested by customer service.Use a USB memory device formatted to FAT32 format. Check the network connection in advance before saving a log on the network server. ...
Page 38 - Audio/video Flow Other
Audio/video Flow Other . Please call Customer Service End "Other" Case 3)There are issues other than case 1 and 2. (14) GO TO Audio Flow “Audio Case 2” Case 2)When you playback the contentof Dolby TrueHD audio, AVR receive Dolby Digital signals. (13) GO TO Audio Flow “Audio Case 1” Case 1)Wh...
Page 39 - Other Video Case1
Other Video Case1 . 8K (40Gbps) FAIL or 8K (32Gbps) FAIL or 8K (24Gbps) FAIL or 4K (18Gbps) FAIL or 4K (9Gbps) FAIL or 1080p FAIL or 720p FAIL CABLE TEST FAIL Try Cable Test (Output side) Please the monitor output cable between HDMI7 IN to MONITOR(1) OUT, then start the Cable Test. What is the test ...
Page 42 - Other Video Case2
Other Video Case2 . Please try another Video Test again.If your issue has been fixed, go to "Yes".If you get the same Diag. ID, go to "No".(If you get the another Diag.ID, try another flow.) Yes No Try Limit mode (HDR) Set “HDR: Limit”. Please call Customer Service End Please check t...
Page 43 - Other Audio Case1
Other Audio Case1 . Please try another Audio Test again.If your issue has been fixed, go to "Yes".If you get the same Diag. ID, go to "No".(If you get the another Diag.ID, try another flow.) Yes No Try Limit mode (DTS:X) Set “DTS:X: Limit”. Please call Customer Service End Please che...
Page 44 - Other Audio Case2
Other Audio Case2 . Please try another Audio Test again.If your issue has been fixed, go to "Yes".If you get the same Diag. ID, go to "No".(If you get the another Diag.ID, try another flow.) Yes No Try Limit mode (Dolby Atmos) Set “Dolby Atmos: Limit”. Please call Customer Service En...
Page 46 - Appendix: Display sample list
Appendix: Display sample list Compatible Models 1 line display 2 line display AVR-X3700H / AVC-X3700H AVR-X4700H / AVC-X4700H / AVR-X6700H / AVC-X6700H How to operate“Starting HDMI DIAGNOSTICS Mode”( v p. 5) 1 line display 2 line display . HDMI DIAGNOSTICS . HDMI DIAGNOSTICS . HardwareCheck... Err: ...
Page 47 - Cable Test; –CableTest Start
Cable Test“Procedure”( v p. 10) 1 line display 2 line display . 4 Cable Test . HDMI DIAGNOSTICS 4 Cable Test . –Connect the cab Scrolling display . CABLE TEST –Connect the cab Scrolling display (2nd line) . –CableTest Start . CABLE TEST –Start . Testing... . CABLE TEST Testing... . CABLE TEST FAIL –...
