Page 2 - Windows
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property dama...
Page 3 - C o n t e n t s; A b o u t Yo u r C o m p u t e r
Contents 3 C o n t e n t s 1 A b o u t Yo u r C o m p u t e r . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back Panel Connectors . . . . . . . . . . . . . . . . . . 8 2 S e t t i n g U...
Page 4 - R e i n s t a l l i n g S o f t w a r e; F i n d i n g I n f o r m a t i o n
4 Contents Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 38 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 39 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . 45 Memory Problems . . ....
Page 5 - I n d e x
Contents 5 Problems With Your Order . . . . . . . . . . . . . . . . 67 Product Information . . . . . . . . . . . . . . . . . . . 68 Returning Items for Warranty Repair or Credit . . . . . 68 Before You Call . . . . . . . . . . . . . . . . . . . . . 69 Contacting Dell . . . . . . . . . . . . . . . . ...
Page 7 - About Your Computer; Front View
About Your Computer 7 About Your Computer Front View Back View 1 power button, power light 2 drive activity light 3 network activity lights (2) 4 diagnostic lights (4) 5 USB 2.0 connectors (2) 6 optical drive 7 optical drive eject button 8 hard drive bays (2) 1 power connector 2 expansion card slots...
Page 8 - Back Panel Connectors
8 About Your Computer Back Panel Connectors 1 network link integrity light 2 network adapter connector (primary) 3 network activity light 4 line-out connector 5 line-in connector 6 serial connectors (2) 7 keyboard connector 8 mouse connector 9 USB 2.0 connectors (3) 10 network activity light 11 netw...
Page 9 - Setting Up Your Computer; Quick Setup; Unpack your computer and identify each item.
Setting Up Your Computer 9 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. This section describes the steps to set up your computer for the first time. 1 Unpack your computer an...
Page 10 - Install the rails and the computer in the rack.
10 Setting Up Your Computer 2 Install the rails and the computer in the rack. See your rack installation documentation for safety instructions and instructions on installing your computer in a rack. 3 Connect the keyboard and mouse.
Page 12 - Press the power button on the computer and monitor (optional).
12 Setting Up Your Computer 6 Attach the power cable retention bracket on the right bend of the power supply handle. Bend the power cable into a loop as shown in the illustration and attach the cable to the bracket’s cable clasp. 7 Plug the other end of the power cable into a grounded electrical out...
Page 13 - Connecting to the Internet; Setting Up Your Internet Connection; To set up an Internet connection with an ISP desktop shortcut:
Setting Up Your Computer 13 9 Install the bezel (optional). Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a network connection and an Internet service provider (ISP). Contact your ISP for setup instructions. Setting Up Your Internet Con...
Page 14 - Microsoft Windows Vista; Microsoft Windows XP
14 Setting Up Your Computer Microsoft Windows Vista ® 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button™ , and then click Control Panel . 3 Under Network and Internet, click Connect to the Internet . The Connect to the Internet window appears. 4 In t...
Page 15 - Transferring Information to a New Computer; The Microsoft
Setting Up Your Computer 15 6 Click the appropriate option under How do you want to connect to the Internet? , and then click Next . NOTE: If you do not know which type of connection to select, contact your ISP. 7 Use the setup information provided by your ISP to complete the setup. Transferring Inf...
Page 17 - To run the Files and Settings Transfer Wizard without the
Setting Up Your Computer 17 6 Under Select a transfer method , click the transfer method of your choice, and click Next . 7 Under What do you want to transfer? , click to select the data you want to transfer, and click Next . The selected data is copied and the Completing the Collection Phase screen...
Page 18 - not
18 Setting Up Your Computer 5 Review the information under Now go to your old computer , and then go to the source computer. Do not click Next . C O P Y D A T A F R O M T H E S O U R C E C O M P U T E R 1 Insert the wizard disk into the source computer. 2 Click Start → Run . 3 Click Browse... and na...
Page 19 - Specifications
Specifications 19 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer. Processor Processor type one or two Dual-Core Intel ® Xeon ® 5200 proc...
Page 29 - Troubleshooting; Troubleshooting Tools; Power Light; Service Manual
Troubleshooting 29 Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section...
Page 30 - Beep Codes; If your computer emits a series of beeps during start-up:
30 Troubleshooting – Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com ). • If the power light is blinking amber, the computer is receiving electrical power, but an internal power...
Page 32 - Error Messages; Pointing
32 Troubleshooting Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTE: If the message you received is not listed below, see the documentation for either the operating system or the program that was runn...
Page 33 - Printer out of paper
Troubleshooting 33 E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 71). T H...
Page 35 - see
Troubleshooting 35 M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more info...
Page 36 - Help and Support
36 Troubleshooting Microsoft ® Windows Vista ® : 1 Click the Windows Vista start button → Control Panel → Programs → Programs and Features . 2 Select the program you want to remove. 3 Click Uninstall . 4 See the program documentation for installation instructions. Microsoft Windows ® XP : 1 Click St...
Page 37 - Date; System Messages
Troubleshooting 37 T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for...
Page 38 - Troubleshooting Software and Hardware Problems; hardware troubleshooter
38 Troubleshooting • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that the boot sequence information is correct (see your Service Manual on the Dell S...
Page 39 - Dell Diagnostics; When to Use the Dell Diagnostics; Start the Dell Diagnostics from your hard drive or from the; Starting the Dell Diagnostics From Your Hard Drive
Troubleshooting 39 Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Troubleshooting Tips&#...
Page 42 - Dell Diagnostics Main Menu; After the Dell Diagnostics loads the following menu appears:; After
42 Troubleshooting 9 At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 42). NOTE: Write down any error codes and problem descriptions exactly as they appear a...
Page 44 - Custom Test; Displays the results of the test and
44 Troubleshooting The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Troubleshooting Tips • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. • If a...
Page 45 - Power Problems
Troubleshooting 45 NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions...
Page 46 - Memory Problems
46 Troubleshooting I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — There is a power problem, a device may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual on the Dell Suppo...
Page 47 - Lockups and Software Problems; The computer does not start up; If you are unable to get a response by pressing a; A program stops responding; Click the; A program crashes repeatedly; If necessary, uninstall and then
Troubleshooting 47 • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CA...
Page 48 - A program is designed for an earlier Windows operating system; Windows Vista; A solid blue screen appears; Other software problems
48 Troubleshooting A program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — Windows Vista : The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system env...
Page 49 - Use a virus-scanning program to check the hard drive, CDs, or DVDs; Dell Technical Update Service; Accessing the Dell Support Utility; Start
Troubleshooting 49 B A C K U P Y O U R F I L E S I M M E D I A T E L Y — • Use a virus-scanning program to check the hard drive, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service...
Page 50 - Clicking the Dell Support Icon; Click or right-click the; Double-Clicking the Dell Support Icon; icon to manually check your computing environment,
50 Troubleshooting Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions. • Learn more about the...
Page 51 - Reinstalling Software; Identifying Drivers; Microsoft
Reinstalling Software 51 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista 1 Click the Windows Vista start button , and right-click Com...
Page 52 - Reinstalling Drivers and Utilities; Returning to a Previous Device Driver Version
52 Reinstalling Software 6 Scroll down the list of devices and check for an exclamation point (a circle with a [ !] ) next to the device name. If an exclamation point appears next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Util...
Page 53 - Using the Drivers and Utilities Disc
Reinstalling Software 53 6 Right-click the device for which the new driver was installed, and click Properties . 7 Click the Driver tab. 8 Click Roll Back Driver . If Device Driver Rollback does not resolve the problem, reinstall the driver from the Drivers and Utilities media. Using the Drivers and...
Page 54 - Manually Reinstalling Drivers; Microsoft Windows Vista:; Microsoft Windows XP:
54 Reinstalling Software following subsections, or click Extract , follow the extracting instructions, and then read the readme file. If instructed to navigate to the driver files, click the CD/DVD directory on the driver information window to display the files associated with that driver. Manually ...
Page 55 - Restoring Your Operating System; You can restore your operating system in the following ways:
Reinstalling Software 55 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager . 6 Double-click the type of device for which you are installing the driver. 7 Right-click the device for which the driver is being reinstalled, and click Properties . 8 Click the Driver tab. 9...
Page 56 - Starting System Restore
56 Reinstalling Software Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files). Using System Restore can be helpful if changes to the system hardware, ...
Page 57 - Undoing the Last System Restore; Enabling System Restore; To see if System Restore is enabled:; Using Dell Factory Image Restore and Dell PC Restore
Reinstalling Software 57 Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete. Microsoft Windows Vista : 1 Click ...
Page 58 - Dell Factory Image Restore (Microsoft Windows Vista); administrator; The Confirm Data Deletion screen appears.
58 Reinstalling Software you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back u...
Page 60 - do; Using the Operating System Media; Before you Begin
60 Reinstalling Software Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard- drive space. If you remove PC Restore from the hard...
Page 61 - Reinstalling Windows Vista or Windows XP; Operating System
Reinstalling Software 61 NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: • Dell Operating...
Page 63 - Finding Information
Finding Information 63 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express S...
Page 64 - Fo
64 Finding Information Safety, Regulatory, Warranty, and Support Documentation See the safety and warranty information that shipped with your computer. Fo r additional regulatory information, see the Regulatory Compliance homepage on www.dell.com at the following location: www.dell.com/regulatory_co...
Page 65 - Getting Help; ) for help with installation and troubleshooting; Dell Accessories
Getting Help 65 Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the...
Page 66 - Technical Support and Customer Service; and click; Online Services; (Latin American and Caribbean countries)
66 Getting Help NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about D...
Page 67 - Dell Support e-mail addresses; AutoTech Service; or you can call the automated order status service. A; Problems With Your Order
Getting Help 67 • Dell Support e-mail addresses [email protected] [email protected] [email protected] (Latin America and Caribbean countries only) [email protected] (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses [email protected] (Asian/Pacific countries only) [email prot...
Page 68 - Product Information
68 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...
Page 69 - Before You Call
Getting Help 69 Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the ...
Page 71 - Contacting Dell; Choose A Country/Region
Getting Help 71 Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telep...
Page 73 - Index
Index 73 Index B beep codes, 30 C CDs operating system, 63 computer beep codes, 30crashes, 47-48restore to previous state, 55stops responding, 47 conflicts software and hardware incompatibilities, 38 contacting Dell, 71 D Dell contacting, 71 DellConnect, 66 diagnostics beep codes, 30 documentation U...
