Dell OpenManage Essentials Version 1.0- Manual

Dell KACE and OpenManage Essentials 6  System Monitoring and Fault Resolution—The Dell OpenManage Essentials toolset provides active system monitoring via SNMP and IPMI, and delivers issues that have been identified for remediation to the Dell|KACE service desk for ownership assignment and resoluti...

Dell KACE and OpenManage Essentials 7 assets such as printers, network devices, and virtualization hosts can be loaded into the K1000 Asset Management module. Dell|KACE K1000 system inventory Figure 3. K1000 software inventory Figure 4. The K1000 Appliance agent leverages the relevant registry infor...

Dell KACE and OpenManage Essentials 8 Using the Managed Installation functionality of the K1000, the OMSA agent may be installed on multiple machines, greatly simplifying the deployment of the overall solution. The managed installation will transfer the installation package for OMSA to the target se...

Dell KACE and OpenManage Essentials 9 Custom inventory with Dell CIM Figure 6. In the above example, the Dell WMI namespace is accessed to retrieve information about the out-of-band management facilities of the Dell Remote Access Controller (DRAC), allowing the administrator to quickly identify and ...

Dell KACE and OpenManage Essentials 10 Attaching a machine action to enable OMSA or DRAC Figure 8. As changes occur to the system over time, these changes are recorded in the asset history of the system within the K1000 inventory, providing a single location to review what’s been altered, when, and ...

Dell KACE and OpenManage Essentials 11 shutdown and recovery options, chassis configurations, asset management, and power management and monitoring. For example, SNMP events may be enabled or disabled for specific event types (e.g. power supplies, redundancy, temperature, fans, voltage, system power...

Dell KACE and OpenManage Essentials 12 and firmware comparison reporting by each individual machine or across a range of machines in the environment While a choice will typically be made to use the Dell Update Center processes exclusively from either OME or the K1000, that choice can be driven by th...

Dell KACE and OpenManage Essentials 13 Assessments may be applied across multiple machines using the same dynamic grouping mechanism available to all features of the K1000, allowing scanning schedules to account more frequently for those systems that are of highest concern. When vulnerabilities are ...

Dell KACE and OpenManage Essentials 14 System monitoring and fault resolution Possibly the most important task to be automated is proactive identification of faults within the systems being monitored, and tracking of the fault remediation to its conclusion. OME provides active monitoring of Dell and...

Dell KACE and OpenManage Essentials 15 Delivering alerts to the K1000 appliance Figure 16. When configuring the Alert Action in OME, the administrator has options for filtering the alerts to only those that require action, and defining which attributes of the alert need to be transferred to the serv...

Dell KACE and OpenManage Essentials 17 Ticket for an alert in the K1000 service desk Figure 17. Working together, OME and the K1000 provide an end-to-end solution for proactively identifying and resolving issues within the environment. Reporting on data center assets and activities Delivering effect...

Dell KACE and OpenManage Essentials 18 K1000 service desk reports Figure 18. Dell warranty information in K1000 inventory Figure 19.

Dell KACE and OpenManage Essentials 19 Integrating Dell K1000 with OME The features of the Dell|KACE K1000 Systems Management Appliance are exceptionally well suited to manage a distributed desktop environment. But what about managing the servers in your environment? Obviously, most of the K1000 fea...

Dell KACE and OpenManage Essentials 20 OpenManage Essentials discovery range configuration wizard Figure 20. Configure service desk and service queue in KACE The next step is to create your K1000 service desk queue so it can receive emails from OME. We’ll set this up before configuring the email ale...

Dell KACE and OpenManage Essentials 21 Import resources from SAMBA share directory Figure 21. 1. Select Queue-110.kpkg from the list of files, and then select Import Resources . You’ll now see a queue resource listed called OME that is imported into your K1000 Appliance. 2. Navigate to Service Desk ...

Dell KACE and OpenManage Essentials 22 Note the email address of the queue. This is the email address that will be recognized within the K1000 Appliance as the queue to receive email tickets from OME. If you wish to use a different email address that is first externally defined in your email environ...

Dell KACE and OpenManage Essentials 24 Create an e-mail alert action in OME 1. Launch the OME console and select Manage  Alerts then in the left pane, select Alert Actions  Email 2. Right-click on Email and select New Email Alert Action OR right-click a pre-canned sample alert action and select Cl...

Dell KACE and OpenManage Essentials 25 Enter and edit a new name for the cloned e-mail alert action Figure 26. 3. In Name and Description , provide e-mail alert action name and description. 4. Check Enabled checkbox and Click Next . Name and description in e-mail alert action wizard Figure 27.

Dell KACE and OpenManage Essentials 27 E-mail configuration in e-mail alert action wizard Figure 28. Note : The address in the To: field will be the e-mail address of the service queue in the K1000 Appliance where the service desk tickets will be logged.

Dell KACE and OpenManage Essentials 28 Email settings Figure 29. Test email confirmation dialog box Figure 30.

Dell KACE and OpenManage Essentials 29 11. In Severity Association , assign the alert severity to which you want to associate this e-mail alert and then click Next . Select sevierty association in e-mail alert action wizard Figure 31.

Dell KACE and OpenManage Essentials 30 12. In Categories and Sources Association , assign the alert categories source to which you want to associate this e-mail alert and then click Next . Select alert categories in e-mail alert action wizard Figure 32.

Dell KACE and OpenManage Essentials 31 13. In Device Association , assign the device or device groups to which you want to associate this e- mail alert and then click Next . Select devices in e-mail alert action wizard Figure 33.

Dell KACE and OpenManage Essentials 32 14. In Date Time Association , enter the date or time range on when this e-mail alert action is active, and then click Next. By default, the e-mail alert action created is active at all times. Date time association in e-mail alert action wizard Figure 34.

Dell KACE and OpenManage Essentials 33 15. In the Summary window, review inputs and click Finish . Review configuration in e-mail alert action summary Figure 35.

Dell KACE and OpenManage Essentials 34 Sample workflow of OME/KACE integration 1. OME receives a critical alert from a monitored server and triggers the E-mail alert action, which in turn collects alert data and sends an e-mail to KACE service desk. Alerts received in OME Home Portal dashboard Figur...

Dell KACE and OpenManage Essentials 35 3. Click on the service desk ticket to view the details. Details of a service desk ticket in K1000 Appliance Figure 38.

Dell KACE and OpenManage Essentials 36 Conclusion Users can have both OME and the KACE K1000 Appliance running on the same physical machine. This can be achieved by having multiple virtual machines (VMs) on the same physical hypervisor system, where one of the VMs will have OME installed and the oth...

Dell KACE and OpenManage Essentials 37 Additional resources Dell OpenManage Essentials For more information on Dell OpenMange Essentials visit www.dell.com/ome or www.delltechcenter.com/ome Dell OpenManage Administrator Dell OpenManage is a collection of software tools developed by Dell that helps y...