Page 3 - Contents
Contents Notes, Cautions, and Warnings...................................................................................................2 1 About Your System......................................................................................................................7 Introduction ............
Page 7 - About Your System; Introduction
1 About Your System Introduction CAUTION: See the Safety, Environmental, and Regulatory Information document for important safety information before following any procedures listed in this document. The following systems are included in the MD series dense storage array: • Dell PowerVault MD3260 RAI...
Page 8 - Front-Panel Features
• Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system. • For the full name of an...
Page 9 - Front-Panel Indicators
Front-Panel Indicators Figure 2. Front-Bezel Indicators Figure 3. Front-Panel Indicators 9
Page 12 - Cooling Fan Module LED Indicator Codes; Power Supply Module Features And Indicators
Cooling Fan Module LED Indicator Codes Figure 5. Cooling Fan Module Indicators Item Indicator Icon Description 1 Power indicator The power indicator lights green when power to the cooling fan module is available. 2 Service action required indicator The service action required indicator lights amber ...
Page 14 - Physical-Disk LED Indicators
Physical-Disk LED Indicators Figure 7. Physical-Disk LED Indicators Item Indicator Icon Description 1 Service action allowed indicator CAUTION: Remove the physical disk from the system only if the service action allowed indicator lights blue. Removing the physical disk from the system when the servi...
Page 15 - Controller Modules; RAID Controller Modules
2 Controller Modules RAID Controller Modules The RAID controller modules provide high-performance, advanced virtual disk configuration, and fault-tolerant disk subsystem management. Each RAID controller module contains 2 GB of mirrored cache for high availability and is protected by a battery powere...
Page 16 - MD3260i iSCSI RAID Controller Module Features And Indicators
Item Indicator, Button, or Connector Icon Description If AC power fails, this LED changes to indicate cache offload status.If the password reset function has successfully changed the password, this LED flashes on and off briefly. 6 System identification indicator The system identification indicator ...
Page 17 - MD3660i iSCSI RAID Controller Module Features And Indicators
Item Indicator, Button, or Connector Icon Description 5 Cache active or cache offload indicator The cache active or cache offload indicator lights green when on-board controller memory contains data.If AC power fails, this LED changes to indicate cache offload status.If the password reset function h...
Page 19 - Host Channel LED Link Rate Indications; SFP Transceivers Fibre Optic And SAS Cables
Item Indicator, Button, or Connector Icon Description 5 Cache active or cache offload indicator The cache active or cache offload indicator lights green when on-board controller memory contains data.If AC power fails, this LED changes to indicate cache offload status.If the password reset function h...
Page 21 - Expansion Controller Modules; MD3060e Expansion Module Features And Indicators
Expansion Controller Modules Use the expansion controller modules to expand the storage capacity up to a maximum of 120 disks (180 disks with premium feature kit), by daisy-chaining your storage enclosure with up to two MD3060e expansion enclosures. MD3060e Expansion Module Features And Indicators F...
Page 22 - Controller Module—Additional Features; Battery Backup Unit; Storage Array Thermal Shutdown; System Password Reset
Item Indicator, Button, or Connector Icon Description Off Indicates that you cannot remove the expansion module from the system. Controller Module—Additional Features Battery Backup Unit Each controller contains a two-cell Lithium ion nanopolymer battery backup unit (BBU). It provides power to the c...
Page 23 - Installing System Components; Recommended Tools; Removing And Installing The Front Bezel; Installing The Front Bezel
3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • #2 Phillips screwdriver • T8 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Removing And Installing The Front Bezel Installing The Front Bezel You mus...
Page 24 - Removing The Front Bezel; Service Action Allowed Status LED
Removing The Front Bezel You must remove the front bezel to access the disk drawers, which enables you to remove and install physical disks in the system. 1. Press the release latch on either side of the front bezel. 2. Keeping the release latches pressed, hold the bezel and pull the bezel away from...
Page 25 - Opening The Physical-Disk Drawer; Closing The Physical-Disk Drawer
Opening The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servici...
Page 26 - Removing The Physical-Disk Drawer
1. Hold the disk drawer and push it into the chassis until it is seated properly. 2. Hold and rotate the release latches toward the system until the release latches lock into place. 3. Install the front bezel. Removing The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified se...
Page 27 - Installing The Disk Drawer
Figure 18. Removing and Installing the Physical-Disk Drawer 1. physical-disk drawer2. release tab Installing The Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentatio...
Page 28 - Physical Disks; Physical Disk Installation Guidelines; Removing A Physical Disk From A Physical-Disk Carrier
Physical Disks Your system supports up to sixty 2.5 inch or 3.5 inch SAS and nearline SAS physical disks and 2.5 inch SAS SSDs per enclosure and up to a maximum 180 physical disks per storage array, by daisy chaining two additional expansion enclosures. Physical Disk Installation Guidelines • To mai...
Page 30 - Installing A Physical Disk In A Physical-Disk Carrier
Figure 21. Removing and Installing the 3.5 Inch Physical Disk in a 3.5 Inch Physical-Disk Carrier 1. 3.5 inch physical disk2. release handle3. holes on physical disk (4)4. side guide pins (4) 5. carrier for 3.5 inch physical disk6. bottom guide pins (2) Installing A Physical Disk In A Physical-Disk ...
Page 31 - Removing A Physical Disk From A Physical-Disk Drawer
Removing A Physical Disk From A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. D...
Page 32 - Installing A Physical Disk In A Physical-Disk Drawer; SAS Chain Cables
5. raised buttons (2)6. physical-disk carrier 7. release tab (12) Installing A Physical Disk In A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or ...
Page 35 - Removing A RAID Controller Module Or Expansion Module
CAUTION: If you are hot swapping the SAS cable chains, ensure that you complete the procedure on one side within ten minutes to avoid over heating of the storage enclosure. 2. Locate and identify the SAS chain cables for the new physical-disk drawer. 3. Connect the chain cable mounting bracket (orie...
Page 36 - Installing A RAID Controller Module Or Expansion Module
Figure 25. Removing and Installing a RAID Controller Module or Expansion Module 1. RAID controller module or expansion module2. release lever3. release tab Installing A RAID Controller Module Or Expansion Module CAUTION: Many repairs may only be done by a certified service technician. You should onl...
Page 37 - Opening The RAID Controller Module; Closing The RAID Controller Module
Opening The RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servi...
Page 38 - Replacing The SFP Transceiver
Replacing The SFP Transceiver CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing ...
Page 39 - RAID Controller Module Backup Battery Unit; Removing The RAID Controller Module Backup Battery Unit
RAID Controller Module Backup Battery Unit The battery backup unit provides backup power to the RAID controllers in case of power failure. It ensures power backup for at least 30 minutes to facilitate moving of memory stored in the controller cache to persistent storage. Removing The RAID Controller...
Page 40 - Installing The RAID Controller Module Backup Battery Unit; Power Supplies; Removing A Power Supply Module
Installing The RAID Controller Module Backup Battery Unit You must replace the RAID controller battery backup unit immediately to ensure the security of the data in the controller cache memory. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubles...
Page 41 - Installing A Power Supply Module
Figure 29. Removing and Installing the power supply module 1. power supply2. release latch (2) Installing A Power Supply Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documenta...
Page 42 - Cooling Fan Modules; Removing A Cooling Fan Module
Cooling Fan Modules Your system supports two hot-swappable cooling fan modules. Removing A Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct...
Page 43 - Installing A Cooling Fan Module
Figure 30. Removing and Installing the Cooling Fan Module 1. cooling fan module release latch2. cooling fan module handle3. cooling fan module Installing A Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple ...
Page 45 - Troubleshooting Your System; Safety First—For You And Your System; Troubleshooting Loss Of Communication; Troubleshooting An SFP Transceiver
4 Troubleshooting Your System Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and s...
Page 46 - Troubleshooting External Connections; Troubleshooting Power Supply Modules
1. If possible, use the MD Storage Manager to create, save, and print a new storage array profile. 2. If the Recovery Guru directed you to replace a failed RAID controller module, go to step 3, else run the Recovery Guru to identify the failed component. 3. Unpack the new SFP transceiver. NOTE: Ensu...
Page 47 - Troubleshooting Array Cooling Problems; Troubleshooting Expansion Enclosure Management Modules; If The Link Status LEDs Are Not Green
NOTE: After installing a power supply module, allow several seconds for the array to recognize the power supply module and to determine if it is working properly. If the problem is not resolved, see Getting Help . Troubleshooting Array Cooling Problems CAUTION: Many repairs may only be done by a cer...
Page 48 - Troubleshooting RAID Controller Modules; If Both LEDs For Any Given FC IN Port Are Unlit; Troubleshooting Physical Disks; Troubleshooting Array And Expansion Enclosure Connections
3. Turn on the expansion arrays and then the storage array and wait until the system is fully booted. 4. Turn on the host server. 5. Check the link status LED. If the link status LED is not green, replace the cables. If the problem is not resolved, see Getting Help . Troubleshooting RAID Controller ...
Page 49 - Troubleshooting A Wet Storage Array
1. Verify the following: – the SAS OUT status LED is green– for each FC IN port connected to a cable, at least one of the paired LEDs is on 2. Ensure that all the cables are attached correctly according to the array mode you selected. 3. Turn off the host server, storage array, and expansion enclosu...
Page 50 - Controller Failure Conditions; Critical Conditions
4. In the AMW, select a component in the Hardware pane of the Hardware tab. 5. Select Hardware → RAID Controller Module → Advanced → Run Diagnostics → RAID Controller Module. Controller Failure Conditions Certain events can cause a RAID controller module to fail and/or shut down. Unrecoverable ECC m...
Page 51 - PCI Errors
The RAID controller module fails over if it experiences up to 10 single-bit errors, or up to three multi-bit errors. PCI Errors The storage array firmware can detect and only recover from PCI errors when the RAID controller modules are configured for redundancy. If a virtual disk uses cache mirrorin...
Page 53 - Technical Specifications
5 Technical Specifications Physical Disks Physical disks Up to sixty 3.5 inch or 2.5 inch SAS or nearline SAS physical disks or 2.5 inch SAS SSDs RAID Controller Modules RAID controller modules Two hot-swappable modules with temperature sensors2 GB of cache per controller Dell PowerVault MD3260 stor...
Page 57 - Locating The Service Tag And Express Service Code
6 Getting Help Locating The Service Tag And Express Service Code Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell to route support calls to the appropriate personnel. Figure 31. Locating the Service Tag and Express Service Code 57
Page 58 - Contacting Dell
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, an...
