Dell Fonality- User Manual

Fonality PBXtra

Visit phoenixnetworks.ca for more information

Powerful and Professional Phone Features

Find Me/Follow Me

Route incoming calls to the
location you choose to
stay connected

Audio Conferencing

Connect with multiple team
members, customers and
partners with a simple
mouse click

Maximize the Customer Experience

Auto Attendant and Call Routing

Greet your customers with a
consistent message, then help
them get to the right person fast

Mobility

Whether you’re in the of

fice or

on the road, communicate with
the same capabilities

Automatic Call Distribution

Route calls to agents based on
their availability

Skills-Based Routing

Leverage agent skill levels for
increased productivity and revenue:
send more calls to your experienced
agents, fewer calls to those in training

Unlimited queues

No limits; it’s easy to create queues
for departments or individual users

REC

Real-time Metrics

Convenient dashboard view of call
queues, volumes and available agents

Barge, Monitor, and Whisper

Monitor customer calls for training and
quality; give direction for agent ears only;
allow managers to take over trickier calls
when required

Call Recording

Record and store agent calls

on the fly

for training and review

Fonality phone solutions include advanced business phone features your growing business needs to serve your customers
effectively and professionally. Big business features keep even the smallest business sounding large to potential customers.
Advanced call handling options enhance your company image and mobility features keep you connected anytime, anywhere with
colleagues, customers and partners whether you’re in the of

fice or on the go.

Fonality provides the powerful business phone features you need to create a competitive advantage by delivering exceptional
customer experience. Improve customer satisfaction with faster responsiveness and provide the personal attention your customers
demand. Managers can access all the key features to monitor calls for real-time quality assurance and to provide agent training and
coaching to ensure your business is meeting and exceeding customer expectations. Advanced contact center features improve
communications and help you provide a world-class customer experience from anywhere.

Fonality exists to make big company communication tools accessible to small and mid-sized businesses so they can compete and
win. Delivering either on-premise or cloud-based

unified

communication solutions, Fonality offers businesses smart, big company

features for an affordable price. More than 20,000 customers worldwide choose Fonality every day to power their business
communications, accounting for more than 4 billion calls through the cloud.

networks

pHoenix

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