Page 2 - Windows
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property dama...
Page 3 - C o n t e n t s; A b o u t Yo u r C o m p u t e r
Contents 3 C o n t e n t s 1 A b o u t Yo u r C o m p u t e r . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch ...
Page 4 - R e i n s t a l l i n g S o f t w a r e; F i n d i n g I n f o r m a t i o n
4 Contents Error Messages . . . . . . . . . . . . . . . . . . . 29 System Messages . . . . . . . . . . . . . . . . . . 34 Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 35 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 36 Troubleshooting Tips . . ....
Page 5 - I n d e x
Contents 5 AutoTech Service . . . . . . . . . . . . . . . . . . 57 Automated Order-Status Service . . . . . . . . . . 57 Problems With Your Order . . . . . . . . . . . . . . . . 57 Product Information . . . . . . . . . . . . . . . . . . . 58 Returning Items for Warranty Repair or Credit . . . . . 58...
Page 7 - About Your Computer; Front View
About Your Computer 7 About Your Computer NOTE: The graphics in this section apply to both the Dell™ Latitude™ E5400 and E5500. Front View 1 display latch release (location may vary depending on model) 2 display 3 keyboard status lights 4 volume control buttons 2 3 1 4 7 10 8 9 11 12 15 19 20 5 6 21...
Page 9 - Back View
About Your Computer 9 Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The c...
Page 10 - Battery Removal; Wireless Switch
10 About Your Computer Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible batter...
Page 11 - Setting Up Your Computer; Quick Setup
Setting Up Your Computer 11 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strip...
Page 13 - Connecting to the Internet; If you are using a dial-up connection
Setting Up Your Computer 13 NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet (optional). See "Connecting to the Intern...
Page 14 - Setting Up Your Internet Connection
14 Setting Up Your Computer Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft ® Windows ® desktop. 3 Follow the instructions on t...
Page 15 - Control Panel; Transferring Information to a New Computer; Microsoft Windows XP Operating System
Setting Up Your Computer 15 Microsoft Windows Vista ® 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button → Control Panel 3 Under Network and Internet, click Connect to the Internet . 4 In the Connect to the Internet window, click either Broadband (PPP...
Page 16 - To prepare a new computer for the file transfer:
16 Setting Up Your Computer Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the File...
Page 17 - To run the Files and Settings Transfer Wizard without the
Setting Up Your Computer 17 When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Op...
Page 18 - To transfer data to the new computer:
18 Setting Up Your Computer 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish . To transfer data to the new computer: 1 On the Now go to your ...
Page 19 - Specifications
Specifications 19 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer. NOTE: These specifications apply to both the Dell™ Latitude™ E5400 and...
Page 27 - Troubleshooting; Tools; Power Lights; Write down the beep code.
Troubleshooting 27 Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section...
Page 29 - Error Messages; Pointing; Service Manual
Troubleshooting 29 Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A...
Page 30 - Printer out of paper
30 Troubleshooting E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recor...
Page 32 - Diagnostics
32 Troubleshooting M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appear...
Page 33 - Windows XP
Troubleshooting 33 O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 61). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reins...
Page 34 - Date; System Messages
34 Troubleshooting T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on ...
Page 35 - Troubleshooting Software and Hardware Problems; Click the Windows Vista Start button
Troubleshooting 35 H A R D - D I S K D R I V E F A I L U R E — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 61 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E — Possible hard drive failure during hard- d...
Page 36 - hardware troubleshooter; Dell Diagnostics; See your
36 Troubleshooting Windows XP: 1 Click Start → Help and Support . 2 Type hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter . 4 In the Hardware Troubleshooter list, select the option that best describ...
Page 37 - Drivers and Utilities
Troubleshooting 37 3 When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Windows ® desktop, and then shut down your...
Page 38 - Follow these tips when troubleshooting your computer:; Power Problems; The computer is either turned off or is not
38 Troubleshooting Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com ). • If a device ...
Page 39 - Memory Problems
Troubleshooting 39 I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving e...
Page 40 - Reseat the memory modules (see; Lockups and Software Problems; If you are unable to get a response by pressing a; Click the
40 Troubleshooting I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S — • Reseat the memory modules (see your Service Manual at support.dell.com ) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guid...
Page 41 - If necessary, uninstall and then
Troubleshooting 41 A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. A program is designed for a...
Page 42 - Ensure that the program is installed and configured properly.; Dell Technical Update Service; , icon on the taskbar or from the; Access the Dell Support Utility from the
42 Troubleshooting • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If n...
Page 43 - icon in the taskbar functions differently when you click, double-; Click or right-click the; icon to manually check your computing environment,
Troubleshooting 43 The Dell Support Utility is customized for your computing environment.The icon in the taskbar functions differently when you click, double- click, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your com...
Page 45 - Reinstalling Software; Identifying Drivers; Microsoft Windows
Reinstalling Software 45 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft ® Windows Vista ® : 1 Click the Windows Vista Start button™ , and right-cl...
Page 46 - Reinstalling Drivers and Utilities; If using
46 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to...
Page 48 - Restoring Your Operating System; You can restore your operating system in the following ways:; Using Microsoft
48 Reinstalling Software 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video ). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click ...
Page 49 - Windows Vista
Reinstalling Software 49 NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view...
Page 50 - Using DellTM Factory Image Restore
50 Reinstalling Software 3 Click Undo my last restoration and click Next . Windows XP : 1 Click Start → All Programs → Accessories → System Tools → System Restore . 2 Click Undo my last restoration and click Next . Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardle...
Page 51 - Next; Using the Operating System Media
Reinstalling Software 51 The System Recovery Options window appears. 3 Select a keyboard layout and click Next . 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK . 5 Click Dell Factory Image Restore . NOT...
Page 52 - Operating System
52 Reinstalling Software NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the m...
Page 53 - Finding Information
Finding Information 53 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service...
Page 55 - Getting Help; ) for help with installation and troubleshooting; Dell Accessories
Getting Help 55 Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you c...
Page 56 - Technical Support and Customer Service; and click; Online Services; (Latin American and Caribbean countries)
56 Getting Help For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 56. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability...
Page 58 - Product Information
58 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...
Page 59 - Before You Call
Getting Help 59 Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the ...
Page 61 - Contacting Dell; Choose A Country/Region
Getting Help 61 Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telep...
Page 63 - Index
Index 63 Index B battery removal, 10 beep codes, 27 C computer beep codes, 27 connecting AC adapter, 11IEEE 1394 devices, 12network cable, 11USB devices, 12 contacting Dell, 61 D Dell contacting, 61Factory Image Restore, 50software updates, 42Support Utility, 42Technical Update Service, 42 Dell Diag...
