Page 3 - Obser ve the following warnings while ser vicing this system:
v Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage. Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks of text are notes, cautions...
Page 5 - vii; 30 V/50 Hz in most of Europe, the Middle East, and the Far East
vii Keep your system components away from radiators and heat sources. Also, do not block cooling vents. Do not spill food or liquids on your system components, and never operate the product in a wet environment. If the computer gets wet, see the appropriate chap-ter in your troubleshooting guide or ...
Page 6 - viii; Unplug the power cable before removing the power supply.
viii Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord. Do not modify power cables or plugs. Consult a licensed electrician or your power co...
Page 7 - ix; Extend only one component at a time from the rack.
ix !"# + + % & + $ NOTE: Dell’s ser ver and storage systems are certified as components for use in Dell’s rack cabinet using the Dell customer rack kit. The final installation of Dell systems and rack kits in any other brand of rack cabinet has not been approved by any safety agen-cies. It i...
Page 9 - xi
xi Handle components and cards with care. Don’t touch the components or con-tacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. !"# % & " % ' % ( % ) Static electricity can harm delicate...
Page 10 - xii; Use a chair that provides good lower back support.; monitor screen at or below eye level
xii Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes). Make sure that the monitor screen is at eye level or slightly lower when you sit in front of the monitor. Adjust the tilt of the monitor, its contrast and brightness settings, and...
Page 11 - xiii; This guide describes how to install a PowerVault
xiii ! This guide describes how to install a PowerVault 720N, 740N, or a 760N filer in a rack, connect it to a PowerVault 700N Disk-Array Enclosure (DAE) storage system and to an optional tape backup device, and start up the system. The chapters in this guide are summarized as follows: Chapter 1, “I...
Page 12 - xiv; before
xiv This guide uses the following terms: Filer refers to a PowerVault 720N, 740N, or 760N network data server. System refers, at a minimum, to a filer and a connected PowerVault 700N storage system. An optional tape backup device can also be a component of the system. Disk storage system refers to a...
Page 13 - xv; Italic; Monospaced; Bold monospace
xv "' Table 1 lists the kinds of formatting this guide uses to identify special information. # This guide contains special messages that are described as follows: NOTE: A NOTE contains important information that helps you install or operate the system efficiently. !"# !"# $ Italic type W...
Page 14 - xvi
Page 15 - xvii
xvii '%( ) ********************************* (( About the 720N, 740N, and 760N Filers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 What Is a Filer?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The 720N, 740N, and 760N F...
Page 16 - xviii
xviii Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Space and Location Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 17 - xix
xix LEDs on the Front and Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Back Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 18 - xx
xx , Figure 1-1. Front Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Figure 1-2. Features Behind the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Figure 1-3. Standard Back Panel Features . . . . . . . . . . . . . . . . . . . ....
Page 19 - xxi
xxi Table 2-8. Serial Console Default Communications Settings . . . . . . . . . . . . . . 2-19 Table 3-1. Front Panel LED Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Table 3-2. Front Panel LED Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Table...
Page 20 - xxii
Page 21 - Introduction
Introduction 1-1 %&'$(%)'$(%*'$+ ),1 Dell™ PowerVault™ 720N, 740N, and 760N filers are dedicated, special-purpose net-work data servers that provide fast and reliable file ser vice to network clients connected to Ethernet networks. 2+3"2/3"243", The 720N, 740N, and 760N filer differe...
Page 22 - Activity LED
1-2 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide Figure 1-1 shows the standard features that you can see from the front panel. Table 1-1 describes the front panel features. Installation Brackets When you install the filer in an equip-ment rack, you attach its installat...
Page 23 - Reset Button; Diskette drive
Introduction 1-3 Figure 1-2 shows the standard features that you can see with the front bezel removed. Table 1-2 describes the features that you can see after the front bezel is removed. Reset Button This button is behind the front bezel so that you cannot reset the filer inadvert-ently. It enables ...
Page 24 - NVRAM card
1-4 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide Figure 1-3 shows the standard features that you can see from the back panel. ! Table 1-3 describes the back panel features. ! 10/100Base-T Ethernet interface The built-in interface provides a 10Base-T or 100Base-T Ethern...
Page 25 - The optional features fall into five categories:
Introduction 1-5 $%, An optional feature is a feature that you can use or order for your system to supple-ment the standard features. The optional features fall into five categories: Additional NICs Additional FC-AL adapters Your filer ships with the optional features you selected installed. You can...
Page 26 - GB Ethernet card
1-6 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide "# $!% You can order an FC-AL adapter for additional fibre channel disk storage. Table 1-4 shows how much fibre channel disk storage capacity each filer supports. The number of loops includes the loop connected to th...
Page 27 - Table 1-5 shows the available slots on each filer. The bullet (
Introduction 1-7 The connectors of the cards and adapters installed in the slots fit through the slot openings in the filer’s back panel. Figure 1-5 shows the expansion slots as viewed from the back panel. )#*( ' # Table 1-5 shows the available slots on each filer. The bullet ( ) indicates an avail-...
Page 30 - filer
1-10 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide ,&1($2 1- filer two PowerVault 700Nstorage systems SCSI tapebackup device
Page 31 - Installing a Filer System; Preparing for the installation
Installing a Filer System 2-1 ", ,-. ) The following list provides an overview of the procedures you perform to install the filer and the rest of the units in the system: Preparing for the installation Installing the filer in a rack Connecting the filer to a PowerVault 700N Disk-Array Enclosure ...
Page 37 - rack vertical rail
Installing a Filer System 2-7 !4!&(4+6939 &- "%4!&(4 Whole-U Alignment Half-U Alignment rack vertical rail conical washer 10-32 x 0.375-inchcountersunk screws 1-U spacing mark rack adapter rail
Page 39 - Your installed filer should look similar to Figure 2-6.
Installing a Filer System 2-9 )% 5. Install the half-U filler panel (provided with the rack mounting kit) above the filer and tighten its screws. Your installed filer should look similar to Figure 2-6. ,%4!
Page 40 - select any two holes
2-10 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide )''% A cable management kit is provided with the filer. This kit consists of a large plastic cable management clip and two self-tapping screws. When properly installed, cables are routed from the back of the filer, thro...
Page 42 - PRI connector
2-12 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide 0$2.// 1- # ). /$&&# * The 740N and 760N support two and three loops of PowerVault 700N storage systems, respectively (each cabled in its own FC-AL loop). Connecting more than one loop enables you to spread the ...
Page 43 - FC-AL adapter in slot 7
Installing a Filer System 2-13 3. Route the cable through the cable management loop and then to the FC-AL adapter card in slot 7. 4. Connect the free end of the FC-AL filer-to-PowerVault 700N storage system cable to the filer’s FC-AL adapter card connector in slot 7 (see Figure 2-9). Tighten the loc...
Page 44 - halt
2-14 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide + . , 7)')) )7 % The filer has a built-in wide differential SCSI tape interface for connecting an external tape backup device. This SCSI tape interface accepts a standard 68-pin SCSI cable with a maximum length of 17 fe...
Page 45 - You can connect the filer to multiple networks.; SCSI terminator
Installing a Filer System 2-15 Figure 2-10 shows a SCSI cable connected to the tape backup device and to the con-nector, labeled SCSI TAPE. / %(!( + $- !"#' You can connect the filer to multiple networks. This section describes how to connect your filer to an Ethernet network. During your initia...
Page 47 - To connect the filer to other Ethernet networks, follow this step.; Built-in Ethernet connector
Installing a Filer System 2-17 %#' 0. 3 ! . To connect the filer to other Ethernet networks, follow this step. 1. Connect the appropriate cable to the Ethernet network interface controller (NIC) connector. Figure 2-12 shows two quad-port 10/100Base-T cards in slots 1 and 2 and one single-port card i...
Page 49 - Console port
Installing a Filer System 2-19 0. To connect an ASCII terminal to the filer, perform the following steps: 1. Ensure that the terminal settings match the filer’s, listed in Table 2-8. Refer to the documentation for your terminal for further details. + 2. Connect the cable’s socket end to the filer’s ...
Page 50 - setup
2-20 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide - !9 You turn on power on to the units in the system in this order: PowerVault 700N storage systems and tape backup device (any order) PowerVault 720N, 740N or 760N filer last The PowerVault 700N storage system and disk...
Page 51 - User’s Guide; AC power plug clips
Installing a Filer System 2-21 "$ (( 4. Plug the other end of the power cord into a grounded electrical outlet. 5. Repeat Steps 1 through 4 for the second power supply. 6. Turn the power switch on the power supplies to the On position. The system verifies the filer hardware and loads the operati...
Page 53 - Troubleshooting the Filer Hardware; Administrator and Command Reference Guide
Troubleshooting the Filer Hardware 3-1 12 2# '%' This chapter provides information about how to troubleshoot the PowerVault 720N, 740N, or 760N hardware based on the filer’s light-emitting diode (LED) status indica-tors and system error messages displayed on the liquid crystal display (LCD) panel. I...
Page 54 - Figure 3-1 shows the LEDs on the front panel.
3-2 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide .# 8& '& The LEDs and LCD are controlled by a built-in environmental controller sensor on the system board that functions as the interface between them and the processor. This controller/sensor monitors environme...
Page 55 - Power supply
Troubleshooting the Filer Hardware 3-3 Table 3-1 describes the three LED codes on the front panel. 7 8& . *! Figure 3-2 shows the power supply LEDs. !+$ ((1'# '#( -$ 7 Activity Green Flashing Off Operation/activity is normal. CPU or network activity detected. No activity detected. Status Green Y...
Page 57 - Ethernet connector
Troubleshooting the Filer Hardware 3-5 ! ! The built-in 10/100BASE-T Ethernet connector has two LEDs, as shown in Figure 3-3. %#'# Table 3-3 describes the LEDs for the built-in 10/100BASE-T Ethernet connector. 2 $- :8' 8& The filer supports a single-port 10/100BASE-T and a quad-port 10/100BASE-T...
Page 61 - Dell
Troubleshooting the Filer Hardware 3-9 2# % '& The system reports its status, error, and diagnostic messages on the LCD and system console. Most LCD messages are truncated versions of console messages that provide more information about the error condition than the LCD messages. Table 3-7 lists ...
Page 63 - If this error message appears, contact Dell technical support. The
Troubleshooting the Filer Hardware 3-11 37 # The following list is a sample of POST messages that appear on the LCD: Checking sensors Testing clock Testing floppy Testing watchdog Testing 256MB Complete Probing devices 3!7 # The following list gives the possible error messages on the LCD if the file...
Page 71 - options
Troubleshooting the Filer Hardware 3-19 Parity disk x % rebuilt The system shows the amount of com-pleted data reconstruction on the spare disk after the system entered degraded mode. x —Amount of data reconstructed. If an error occurs during reconstruction, the error message overrides this message....
Page 72 - rdate
3-20 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide The following SES error messages might also appear during system operation:Drive placement ha x shelf y , No SES on shelf x ha y , Unsupported SES shelf x , ha y . Reporting SNMP traps and Set-ting up SNMP trap host The...
Page 73 - boot; Dumping core
Troubleshooting the Filer Hardware 3-21 8. If a system problem has caused the system to halt or restart, the LCD displays one of the system halt messages listed in Table 3-11. 1-3#: - $ CPU fan has failed The filer ’s CPU fan has stopped function-ing. The system automatically shuts down. Dumping cor...
Page 75 - Getting Help; ) for help with installation and troubleshooting; Dell Accessories
Getting Help 4-1 This chapter describes the tools Dell provides to help you when you have a problem with your PowerVault 720N, 740N, or 760N filer. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following...
Page 76 - From Dell’s World W ide Web home page (; Support; your Express Ser vice Code) and click; Submit; . If you don’t have your service tag or
4-2 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide Dell provides a number of tools to assist you. These tools are described in the follow-ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call yo...
Page 80 - Are you connected to a network? yes no; Diagnostics Checklist
4-6 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide "! Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Ser vice tag (bar c...
Page 83 - Taiwan; Australia; Customer Technical Support; Austria
Getting Help 4-9 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required 89 7 89 $ Australia (Sydney) Customer Technical Support (Dell Dimension ™ systems only) . . . . . . . . . . . . . ...
Page 85 - Denmark
Getting Help 4-11 Denmark * (Horsholm) NOTE: Customers in Denmark call Sweden for fax technical support. Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170182 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 87 - Japan
Getting Help 4-13 Japan (Kawasaki) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0088-22-7890 Technical Support (Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1984-35 Technical Support (Dimension and Inspiron™) . . . ...
Page 89 - Netherlands
Getting Help 4-15 Netherlands * (Amsterdam) Customer Technical Support. . . . . . . . . . . . . . . . . . 020 . . . . . . . . . . . . . . . . 5818838 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663 Home/Small Business SalesFax . . . . . . . . . . ...
Page 91 - Sweden
Getting Help 4-17 Sweden * (Upplands Vasby) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . 590 05 199 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . 590 05 169 Fax Technical Support . . . ...
Page 92 - (systems purchased by established Dell national accounts [have; Public Americas International; (systems purchased by governmental agencies
4-18 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Del...
Page 93 - Index
Index 1 activity LED on the front panel, 3-3 Add at least xMB more memory message, 3-13 ANSI terminal see terminal connection ASCII terminal see terminal connection assistance technical, 4-1telephone numbers, 4-7warranty repair or credit, 4-4 audience for this manual, xiii AutoTech service, 4-3 . ba...
Page 94 - See
2 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide CONSOLE port, 1-5 connecting a terminal, 2-19DB-9–to–DB-9 serial cable, 2-18pin settings, 2-18 CPU fan has failed message, 3-21 CPU fan stopped message, 3-11 Data disk n x% rebuilt message, 3-17 Data ONTAP, filer software,...
Page 96 - See also
4 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide halt command, 2-14, 3-21 Halted message, 3-21 height of filer, 2-3 help tools AutoTech service, 4-3Internet, 4-2TechConnect BBS, 4-3TechFax service, 4-3 humidity, environmental requirements, 2-2 informational messages see ...
Page 97 - messages
Index 5 messages *Clock bogus. Date reset, 3-11*Clock dead, 3-11*Clock error, 3-11*Clock reset, 3-11*CPU fan stopped, 3-11*Env-A rupt err, 3-11*Env-A stat err, 3-11*Env-B rupt err, 3-12*Env-B stat err, 3-11*Env-C rupt err, 3-12*Env-C stat err, 3-11*Fans stopped, 3-11*FLPY format err, 3-11*FLPY head ...