Page 3 - Omvia Media Server M100 Installation Guide
Omvia Media Server M100 Installation Guide Document No. 60001024Third Edition
Page 5 - Documentation Comment Form
Documentation Comment Form Our goal is to provide accurate and efficient information to our customers. Pleasecomplete this form to help us improve the quality and usability of this productdocumentation. • List the document you used by name, number, and edition. ______________________________________...
Page 7 - DISCLAIMER
DISCLAIMER An Omvia Media Server should be configured solely for use as a voice-enabledinformation solution, and its capabilities should not be used for any other purpose (forexample, as a domain controller). Without limiting any other warranty provisions towhich the parties have agreed, Intervoice,...
Page 9 - Table of Contents
60001024, Third Edition Table of Contents i Table of Contents List of Figures iii About This Document v Purpose and Audience .......................................................................... vChapters .............................................................................................
Page 11 - Omvia Media Server within the Intervoice IQ
60001024, Third Edition List of Figures iii List of Figures Figure 1-1. Omvia Media Server Internal Modules Overview ...... 1-3 Figure 1-2. Omvia Media Server within the Intervoice IQ Environment .......................................................... 1-4 Figure 1-3. Omvia Media Server within the...
Page 13 - About This Document; Purpose and Audience
60001024, Third Edition About This Document v About This Document Purpose and Audience The Omvia Media Server M100 Installation Guide explains how toinstall the M110 (previously known as the 1U Feature Server) in anOmvia Media Server Rack 100 (previously known as the Optima 5Urack) and how to instal...
Page 14 - Chapters; page x
vi Omvia Media Server M100 Installation Guide 60001024, Third Edition Chapters This document contains the chapters briefly described below. For a listof related documents, see page x . Chapter 1 — Overview Describes the Omvia Media Server and the different models of theOmvia Media Server M100. Chapt...
Page 15 - Intervoice Documentation; Documentation Formats
60001024, Third Edition About This Document vii Intervoice Documentation Intervoice provides its standard product documentation online on theIntervoice Web site, on the product GUI Help menu, as well as on theproduct CD-ROMs. The online Core Product Documentation Guide,document number 60000021, incl...
Page 16 - Documentation Access; Web Site
viii Omvia Media Server M100 Installation Guide 60001024, Third Edition Documentation Access Intervoice provides its standard product documentation in these onlinelocations: • Web Site • Product CD-ROMs • Hard Copy Web Site Entire Documentation Set Intervoice provides an online source of its documen...
Page 17 - Contact your Sales Representative for more information.
60001024, Third Edition About This Document ix Hard CopyDocuments Because Intervoice primarily provides its product information as onlinedocuments on the Web and CD-ROM, only a limited number ofdocuments are available as hard copy for shipments. These includeproduct quick reference cards for hardwar...
Page 18 - Related Intervoice Documents
x Omvia Media Server M100 Installation Guide 60001024, Third Edition Related Intervoice Documents The following documents contain useful information about yourproduct. The documents are listed in functional order. Omvia Media Server Rack Site Preparation Guide –Doc Number 60000834 Explains how to pr...
Page 19 - Related Vendor Documentation
60001024, Third Edition About This Document xi Related Vendor Documentation The following documents contain useful information about the OmviaMedia Server M110. These documents are available on the Dell ProductDocumentation CD-ROM shipped with the product. Dell PowerEdge 1650 User’s Guide Describes ...
Page 20 - Conventions; Information Symbols; Example; Symbol
xii Omvia Media Server M100 Installation Guide 60001024, Third Edition Conventions This document uses the following keyboard, command prompt, andmenu conventions: Information Symbols Intervoice documents use the following symbols to help you quicklyidentify the type of information contained in a not...
Page 21 - Technical Support
60001024, Third Edition About This Document xiii Technical Support Intervoice wants its customers to be satisfied with its products. Toobtain customer support, contact RealCare at (800) 955-4688 or(972) 454-8130.
Page 23 - Overview
60001024, Third Edition 1-1 1 Overview The Omvia Media Server M100 Installation Guide explains how toinstall the M110 (previously known as the 1U Feature Server) inan Omvia Media Server Rack 100 (previously known as theOptima 5U rack) and how to install the M130 in an Omvia MediaServer Rack 500. It ...
Page 24 - Summary of Changes; The major revisions to this document are summarized below:
1-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition Summary of Changes The major revisions to this document are summarized below: • Added an overview chapter about the function of the Omvia MediaServer. • Added installation and reference information for the Omvia MediaServer M130 ...
Page 25 - Omvia Media Server Overview; In addition to the illustration below, the concept diagrams in; Figure 1-1. Omvia Media Server Internal Modules Overview; PSTN; Omvia Media
60001024, Third Edition Overview 1-3 Omvia Media Server Overview Omvia Media Server Overview The Omvia Media Server is a full-featured media server with a robustspeech integration platform and telephony engine designed to supportindustry standards for the deployment of integrated voice and web self-...
Page 26 - Intervoice IQ Environment Overview; Telephone; Intranet
1-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition Intervoice IQ Environment Overview Figure 1-2. Omvia Media Server within the Intervoice IQ Environment Telephone Network Voice hardware, ASR, TTS are all integrated into IVR (maybe multiple servers) Call flow/UI, company’s busine...
Page 27 - Intervoice J2EE Environment Overview; Internet
60001024, Third Edition Overview 1-5 Omvia Media Server Overview Intervoice J2EE Environment Overview Figure 1-3. Omvia Media Server within the Intervoice J2EE Environment Database Call Center/ Customer Service Agents Enterprise Application Software Application Server Internet PSTN/ Wireless Call fl...
Page 28 - Omvia Media Server M100 Platforms
1-6 Omvia Media Server M100 Installation Guide 60001024, Third Edition Omvia Media Server M100 Platforms The Omvia Media Server M100 is an economical, 1U rack-mountedserver capable of supporting many of Intervoice’s server-dependentfeatures. The Omvia Media Server M100 provides the service functiona...
Page 30 - The Omvia Media Server M110 includes:
2-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition About the M110 The Omvia Media Server M110 (shown below) can be installed in astandard Omvia Media Server Rack 100 or in an Omvia Media ServerZone 4 Compliant Rack 100. The Omvia Media Server M110 includes: • 1.26 GHz CPU • 1 GB ...
Page 31 - Environmental Requirements; Specification
60001024, Third Edition Installing the Omvia Media Server M110 2-3 About the M110 Environmental Requirements To operate the system efficiently and safely, install and maintain theOmvia Media Server M110 in a room with the appropriate temperatureand humidity. The recommended location for the system i...
Page 32 - Installation Checklist; Omvia Media Server M110 Installation Checklist
2-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition Installation Checklist The following checklist provides general guidelines for installing theOmvia Media Server M110: Omvia Media Server M110 Installation Checklist Unpacking the M110 (refer to page 2-5 ) ❏ Verify all equipment o...
Page 33 - If the M110 is covered by a protective film, remove the film.
60001024, Third Edition Installing the Omvia Media Server M110 2-5 Unpacking the M110 Unpacking the M110 To unpack the M110, follow these steps: 1 Open the box using the label guide “This side up,” and remove theM110. 2 Ensure that the equipment was not damaged during shipping. If it isdamaged, cont...
Page 34 - This topic explains how to install the Omvia Media Server M110.; The cable management baskets supplied with the M110
2-6 Omvia Media Server M100 Installation Guide 60001024, Third Edition Installing the M110 This topic explains how to install the Omvia Media Server M110. Note The cable management baskets supplied with the M110 are not used. For more information about M110 connections, LEDindicators, SCSI drive ins...
Page 35 - Mounting the Slide Rails; Install the cage nuts as follows:; The middle cage nut position must be between; The slide rails are marked
60001024, Third Edition Installing the Omvia Media Server M110 2-7 Installing the M110 Mounting the Slide Rails To mount the slide rails on the Omvia Media Server Rack 100, followthese steps: 1 Find the location on the mounting rail where the M110 is to beinstalled. 2 Install the cage nuts as follow...
Page 36 - On the front the rack, install the top and bottom screws.
2-8 Omvia Media Server M100 Installation Guide 60001024, Third Edition a On the front the rack, install the top and bottom screws. b On the back of the Rack 100, install the three screws. Top screw Bottom screw Screws
Page 38 - Insert the M110 into the slide rails.
2-10 Omvia Media Server M100 Installation Guide 60001024, Third Edition Installing the M110 in the Rack 100 To install the M110 in the Omvia Media Server Rack 100, follow thesesteps: 1 Insert the M110 into the slide rails. 2 Slide the M110 all the way into the rack. 3 Tighten the thumb screws on eit...
Page 39 - Routing and Connecting the System Cables; To install the system cables, follow these steps:; Figure 2-2. Omvia Media Server M110 Connections; Tie the cables and attach them to the mounting rail.
60001024, Third Edition Installing the Omvia Media Server M110 2-11 Installing the M110 Routing and Connecting the System Cables To install the system cables, follow these steps: 1 Connect the power, keyboard, video, and Ethernet cables. Figure 2-2. Omvia Media Server M110 Connections 2 Tie the cabl...
Page 42 - The Omvia Media Server M130 includes:
3-2 Omvia Media Server M100 Installation Guide 60001024, Third Edition About the M130 The Omvia Media Server M130 (shown below) is installed in an OmviaMedia Server Rack 500 (Compaq 10000 Series Model 10642). Figure 3-1. Omvia Media Server M130 The Omvia Media Server M130 includes: • 1.26 GHz CPU • ...
Page 44 - Omvia Media Server M130 Installation Checklist
3-4 Omvia Media Server M100 Installation Guide 60001024, Third Edition Installation Checklist The following checklist provides general guidelines for installing theOmvia Media Server M130: Omvia Media Server M130 Installation Checklist Unpacking the M130 (refer to page 3-5 ) ❏ Verify all equipment o...
Page 45 - If the M130 is covered by a protective film, remove the film.
60001024, Third Edition Installing the Omvia Media Server M130 3-5 Unpacking the M130 Unpacking the M130 To unpack the M130, follow these steps: 1 Open the box using the label guide “This side up,” and remove theM130. 2 Ensure that the equipment was not damaged during shipping. If it isdamaged, cont...
Page 46 - This topic explains how to install the Omvia Media Server M130.
3-6 Omvia Media Server M100 Installation Guide 60001024, Third Edition Installing the M130 This topic explains how to install the Omvia Media Server M130. To install the M130, follow the steps below and refer to the Compaqdocumentation. 1 Mount the slide rails. 2 Install the M130 in the Rack 500. 3 ...
Page 47 - Glossary
60001024, Third Edition Omvia Media Server M100 Installation Guide Glossary-1 Glossary Omvia Media Server A full-featured media server with a robust speech integrationplatform and telephony engine designed to support industrystandards for the deployment of integrated voice and webself-service applic...
Page 49 - Index
60001024, Third Edition Index-1 Index A application server 1-3 audience for this document v C cables, routing and connecting 2-11 caution note xii checklists Omvia Media Server M110 installation 2-4 Omvia Media Server M130 installation 3-4 conventions used in this document xii customer support xiii ...
