Cisco IP phone 7960 - Manual

Contents vi Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 A P P E N D I X A SIP Compliance with RFC-2543 Information A-1 SIP Functions A-2 SIP Methods A-2 SIP Responses A-3 1xx Response—Information Responses A-4 2xx Response—Successful Responses A-4 3xx Response—Redirection Responses A-5 4...

vii Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Contents Cisco SIP IP Phone-to-Cisco SIP IP Phone Network Call Forwarding (Busy) B-44 Cisco SIP IP Phone-to-Cisco SIP IP Phone Network Call Forwarding (No Answer) B-48 Cisco SIP IP Phone-to Cisco SIP IP Phone 3-Way Calling B-52 Call Flow Sc...

ix Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 About This Guide Overview The Cisco Session Initiation Protocol (SIP) IP Phone 7960 Administrator Guide provides information about how to setup, connect cables to, and configure a Cisco SIP IP phone 7960 (hereafter referred to as a Cisco SIP...

About This Guide Objectives x Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Objectives The Cisco SIP IP Phone 7960 Administrator Guide provides necessary information to get the Cisco SIP IP phone operational in a Voice-over-IP (VoIP) network. It is not the intent of this administrator guid...

xi Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 About This Guide Related Documentation Related Documentation The following is a list of related Cisco SIP VoIP publications. For more information about implementing a SIP VoIP network refer to the following publications: • Session Initiation...

xv Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 About This Guide Obtaining Documentation Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Do...

About This Guide Obtaining Technical Assistance xvi Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Cisco Connection Online Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that prov...

xvii Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 About This Guide Obtaining Technical Assistance To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport. To contact by e-mail, use...

C H A P T E R 1-1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 1 Product Overview This chapter contains the following information about the Cisco SIP IP phone: • What is Session Initiation Protocol?, page 1-1 • What is the Cisco SIP IP Phone 7960?, page 1-5 • Prerequisites, page 1-12 • Ci...

1-3 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 1 Product Overview What is Session Initiation Protocol? Components of SIP SIP is a peer-to-peer protocol. The peers in a session are called User Agents (UAs). A user agent can function in one of the following roles: • User agent cli...

Chapter 1 Product Overview What is Session Initiation Protocol? 1-4 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Figure 1-1 SIP Architecture SIP Clients SIP clients include: • Phones—Can act as either a UAS or UAC. Softphones (PCs that have phone capabilities installed) and Cisco SIP IP p...

1-5 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 1 Product Overview What is the Cisco SIP IP Phone 7960? SIP Servers SIP servers include: • Proxy server—The proxy server is an intermediate device that receives SIP requests from a client and then forwards the requests on the client...

1-7 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 1 Product Overview What is the Cisco SIP IP Phone 7960? • On-screen mode buttons—Retrieves information about current settings, recent calls, available services, and voice mail messages. • Volume buttons—Adjusts the volume of the han...

Chapter 1 Product Overview What is the Cisco SIP IP Phone 7960? 1-10 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 – Direct number dialing—Allows users to initiate or receive a call using a standard E.164 number format in a local, national, or international format. – Direct URL dialing—Pro...

Chapter 1 Product Overview Prerequisites 1-12 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 • Trivial File Transfer Protocol (TFTP) TFTP allows files to be transferred from one computer to another over a network. The Cisco SIP IP phone uses TFTP to download configuration files and software...

1-13 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 1 Product Overview Cisco SIP IP Phone Connections Cisco SIP IP Phone Connections The Cisco SIP IP phone has connections for connecting to the data network, for providing power to the phone, and for connecting a headset to the phone...

Chapter 1 Product Overview Cisco SIP IP Phone Connections 1-14 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Network Port (10/100 SW) Use the network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from th...

1-15 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 1 Product Overview Cisco SIP IP Phone Connections Note Only the network port (labeled 10/100 SW) supports inline power from the Cisco Catalyst switches. For redundancy, you can use the Cisco AC adapter even if you are using inline ...

Chapter 1 Product Overview The Cisco SIP IP Phone with a Catalyst Switch 1-16 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 The Cisco SIP IP Phone with a Catalyst Switch To function in the IP telephony network, the Cisco SIP IP phone must be connected to a networking device, such as a Cata...

C H A P T E R 2-1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 2 Getting Started with Your Cisco SIP IP Phone This chapter explains the Cisco SIP IP phone initialization and the process that you should follow to install and connect the Cisco SIP IP phone. This chapter provides the followi...

2-3 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone Installing the Cisco SIP IP Phone This section contains information on how to install Cisco SIP IP phones in your IP network. Before getting started, r...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone 2-4 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Downloading Files to Your TFTP Server Before installing the Cisco SIP IP phones, copy the following files from CCO to the root directory of your TFTP s...

2-5 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone Configuring SIP Parameters Note This section describes how to configure the basic SIP parameters that are required for the phone to operate in a SIP Vo...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone 2-6 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Configuring SIP Parameters via a TFTP Server If you are configuring SIP parameters via a TFTP server, you must use configuration files. There are two c...

2-11 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone Manually Configuring the SIP Parameters If you did not configure the SIP parameters via a TFTP server, you must manually configure them after you have...

2-13 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone Configuring Network Parameters Note This section describes how to configure the basic network parameters that are required for the phone to operate on...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone 2-14 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Note By default, DHCP is enabled on your phone. Before you can manually configure the network parameters, you must disable DHCP after connecting your ...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone 2-16 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 • Domain Name—Name of the DNS domain in which the phone resides. • DNS Servers 1 through 5—IP address of the DNS server used by the phone to result na...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Installing the Cisco SIP IP Phone 2-18 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the access port on the ph...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Verifying Startup 2-20 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Figure 2-2 Adjusting the Footstand Verifying Startup After the phone has power connected to it, the phone begins its startup process by cycling through these steps: 1...

2-21 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 2 Getting Started with Your Cisco SIP IP Phone Using the Cisco SIP IP Phone Menu Interface 3. These messages display as phone starts up: – Configuring VLAN—The phone is configuring the Ethernet connection. – Configuring IP—The phon...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Reading the Cisco SIP IP Phone Icons 2-22 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 – If entering letters, use the numbers on the dial pad associated with a particular letter. For example, the 2 key has the letters A, B, and C. For...

Chapter 2 Getting Started with Your Cisco SIP IP Phone Customizing the Cisco SIP IP Phone Ring Types 2-24 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Customizing the Cisco SIP IP Phone Ring Types The Cisco SIP IP phone ships with two ring types: Chirp1 and Chirp2. By default, your ring t...

C H A P T E R 3-1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 3 Managing Cisco SIP IP Phones This chapter provides information on the following: • Entering Configuration Mode, page 3-1 • Modifying the Phone’s Network Settings, page 3-2 • Modifying the Phone’s SIP Settings, page 3-5 • Set...

Chapter 3 Managing Cisco SIP IP Phones Modifying the Phone’s Network Settings 3-2 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Unlocking Configuration Mode To unlock the Cisco SIP IP phone, press **#. Note You have activated the configuration mode for your phone. There is no indication an...

3-5 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Modifying the Phone’s SIP Settings network before the phone attempts to acquire another IP address from the DHCP server. When moving the phone to a new network segment, you should first release the DHC...

Chapter 3 Managing Cisco SIP IP Phones Modifying the Phone’s SIP Settings 3-8 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Modifying SIP Parameters via a TFTP Server If you have set up your phones to retrieve their SIP parameters via a TFTP server as described in the “Configuring SIP Para...

3-15 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Modifying the Phone’s SIP Settings Step 2 Save the file with the same file name, SIPDefault.cnf, to the root directory of your TFTP server. The following is an example of a SIP default configuration f...

Chapter 3 Managing Cisco SIP IP Phones Modifying the Phone’s SIP Settings 3-18 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Step 2 Save the file to your TFTP server (in the root directory or a subdirectory containing all the phone-specific configuration files). Name the file “SIPXXXXYYYYZ...

Chapter 3 Managing Cisco SIP IP Phones Setting the Date, Time, and Daylight Savings Time 3-22 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Setting the Date, Time, and Daylight Savings Time The current date and time is supported on the Cisco SIP IP phone via SNTP and is displayed on the ph...

Chapter 3 Managing Cisco SIP IP Phones Erasing the Locally-Defined Settings 3-28 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 The following is an example of the configuration for a relative DST configuration: ; sip default configuration file (additional configuration text omitted) time_zo...

3-29 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Erasing the Locally-Defined Settings Procedure Step 1 Press the settings key. The Settings menu is displayed. Step 2 Highlight Network Configuration. Step 3 Press the Select soft key. The Network Conf...

Chapter 3 Managing Cisco SIP IP Phones Accessing Status Information 3-30 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Step 4 Highlight the parameter for which you wish to erase the setting. Step 5 Press the Edit soft key. Step 6 Press the << soft key to delete the current value. Ste...

3-31 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Accessing Status Information Viewing Status Messages To view status messages that you can use to diagnose network problems, complete the following steps: Step 1 Press the Settings key. The Settings me...

3-33 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Upgrading the Cisco SIP IP Phone Firmware Viewing the Firmware Version To view network statistics, complete the following steps: Step 1 Press the settings key. The Settings menu is displayed. Step 2 H...

3-35 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Chapter 3 Managing Cisco SIP IP Phones Performing an Image Upgrade and Remote Reboot Performing an Image Upgrade and Remote Reboot With Version 2.0 of the Cisco SIP IP Phone 7960, you can perform an image upgrade and remote reboot using No...

Appendix A SIP Compliance with RFC-2543 Information SIP Functions A-2 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 SIP Functions SIP Methods Five of the six methods used by the SIP gateway are supported: Function Supported? User Agent Client (UAC) Yes User Agent Server (UAS) Yes Proxy Ser...

A-3 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Appendix A SIP Compliance with RFC-2543 Information SIP Responses SIP Responses Release 1.0 of the Cisco SIP IP phone supports the following SIP responses: • 1xx Response—Information Responses, page A-4 • 2xx Response—Successful Responses, ...

Appendix A SIP Compliance with RFC-2543 Information SIP Responses A-4 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 1xx Response—Information Responses 2xx Response—Successful Responses 1xx Response Supported? Comments 100 Trying Yes The Cisco SIP IP phone generates this response for an inc...

A-5 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Appendix A SIP Compliance with RFC-2543 Information SIP Responses 3xx Response—Redirection Responses 4xx Response—Request Failure Responses 3xx Response Supported Comments 300 Multiple Choices Yes None 301 Moved Permanently Yes 302 Moved Te...

Appendix A SIP Compliance with RFC-2543 Information SIP Header Fields A-10 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 5xx Response—Server Failure Responses 6xx Response—Global Responses SIP Header Fields 5xx Response Comments 500 Internal Server Error For an incoming response, the Cisco...

Appendix A SIP Compliance with RFC-2543 Information SIP Session Description Protocol (SDP) Usage A-12 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 SIP Session Description Protocol (SDP) Usage Server No Subject No Timestamp Yes To Yes Unsupported Yes User-Agent Yes Via Yes Warning Yes WWW-...

Appendix B SIP Call Flows Call Flow Scenarios for Successful Calls B-2 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Call Flow Scenarios for Successful Calls This section describes call flows for the following scenarios, which illustrate successful calls: • Gateway-to Cisco SIP IP Phone—Su...

Appendix B SIP Call Flows Call Flow Scenarios for Successful Calls B-16 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Cisco SIP IP Phone-to-Cisco SIP IP Phone Simple Call Hold Figure B-4 illustrates a successful call between Cisco SIP IP phones in which one of the participants places the o...

B-25 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Appendix B SIP Call Flows Call Flow Scenarios for Successful Calls Cisco SIP IP Phone-to-Cisco SIP IP Phone Call Waiting Figure B-6 illustrates a successful call between Cisco SIP IP phones in which two parties are in a call, one of the pa...

Appendix B SIP Call Flows Call Flow Scenarios for Successful Calls B-52 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Cisco SIP IP Phone-to Cisco SIP IP Phone 3-Way Calling Figure B-11 illustrates successful 3-way calling between Cisco SIP IP phones in which User B mixes two RTP channels a...

Appendix B SIP Call Flows Call Flow Scenarios for Failed Calls B-58 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Call Flow Scenarios for Failed Calls This section describes call flows for the following scenarios, which illustrate unsuccessful calls: • Gateway-to-Cisco SIP IP Phone—Called ...

Appendix B SIP Call Flows Call Flow Scenarios for Failed Calls B-60 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Gateway-to-Cisco SIP IP Phone—Called User Does Not Answer Figure B-14 illustrates the call flow in which User A initiates a call to User B but User B does not answer. Figure B-...

Appendix B SIP Call Flows Call Flow Scenarios for Failed Calls B-66 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Cisco SIP IP Phone-to-Cisco SIP IP Phone—Called User is Busy Figure B-16 illustrates an unsuccessful call in which User A initiates a call to User B but User B is on the phone ...

Appendix B SIP Call Flows Call Flow Scenarios for Failed Calls B-70 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Cisco SIP IP Phone-to-Cisco SIP IP Phone—Authentication Error Figure B-18 illustrates an unsuccessful call in which User A initiates a call to User B but is prompted for authen...

C-1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 A P P E N D I X C Technical Specifications This appendix provides physical and operating environment and cable technical specifications for the Cisco SIP IP phones. This appendix also provides the connection specifications of your Cisco SIP...

C-3 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Appendix C Technical Specifications Cable Specifications Cable Specifications The following cables are required to connect the Cisco SIP IP phone: • RJ-11 for the handset connection • RJ-45 jack for the LAN connection (labeled “10/100 SW”)....

D-1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 A P P E N D I X D Translated Safety Warnings This appendix repeats in multiple languages the warnings that appear in the “Getting Started with Your Cisco SIP IP Phone” chapter of this guide. Installation Warning Warning Read the installatio...

Appendix D Translated Safety Warnings D-2 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 ¡Advertencia! Ver las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Varning! Läs installationsanvisningarna innan du kopplar systemet till dess strömförsörjningsenh...

D-3 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 Appendix D Translated Safety Warnings Lightning Activity Warning Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Waarschuwing Tijdens onweer dat gepaard gaat met bliksem, dient u niet ...

Appendix D Translated Safety Warnings D-4 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 SELV Circuit Warning (other versions available) Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SE...

1 Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 I N D E X Numerics 10/100 PC port 1-14 10/100 SW port 1-14 1xx responses A-4 2xx responses A-4 3xx responses A-5 4xx responses A-5 5xx responses A-10 6xx responses A-10 A Accept-Encoding header field A-10 Accept header field A-10 Accept-Langu...