Page 3 - Contents
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 1 Contents Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business 300 Series IP Phones 8 Caring for Your Phone 8 Getting to Know the Cisco SPA 301 9 Getting to Know the Cisco SPA 303 11 Softkey Buttons 13 Screen ...
Page 7 - Creating Speed Dials; Appendix A: Where to Go From Here
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5 Contents Creating Speed Dials 78 Accepting Text Messages (Cisco SPA 303) 78 Adjusting Audio Volume 79 Changing the LCD Contrast (Cisco SPA 303) 80 Configuring the Phone Screen Saver (Cisco SPA 303) 80 Appendix A: Where to Go From Here 82
Page 8 - Getting Started; About This Document; Cisco
1 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 6 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections: • About This Document, page 6 • Overview of the Cisco Small Business 300 S...
Page 9 - Organization
Getting Started About This Document Cisco Small Business IP Phone SPA 30X User Guide (SIP) 7 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business IP Phones...
Page 10 - Overview of the Cisco Small Business 300 Series IP Phones; Caring for Your Phone
Getting Started Overview of the Cisco Small Business 300 Series IP Phones Cisco Small Business IP Phone SPA 30X User Guide (SIP) 8 1 Overview of the Cisco Small Business 300 Series IP Phones The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones th...
Page 11 - Getting to Know the Cisco SPA 301
Getting Started Getting to Know the Cisco SPA 301 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 9 1 Getting to Know the Cisco SPA 301 # Phone Feature Description 1 Handset Pick up to place or answer a call.
Page 13 - Getting to Know the Cisco SPA 303
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 11 1 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Indicator Displays solid red when you have a new voice mail messa...
Page 15 - Softkey Buttons
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 13 1 Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.) Press t...
Page 17 - Screen Icons
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 15 1 Screen Icons The LCD screen displays various icons that tell you the status of your phone, or calls on the phone. The following screens show some of the icons used: In the figure above, the ...
Page 18 - Using Keypad Shortcuts
Getting Started Getting to Know the Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 16 1 In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used. In the figure above, the right arrow on the right of the screen indicates that a call is on ...
Page 20 - Installing Your Phone; Before You Begin
2 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 18 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 18 • Installing Your Cisco SPA 301 IP Phone, page 19...
Page 21 - Installing Your Cisco SPA 301 IP Phone; Connecting the Handset; Connecting the Power
Installing Your Phone Installing Your Cisco SPA 301 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SIP) 19 2 Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the...
Page 22 - Connecting Your Cisco SPA 301 to the Network; Wireless-G Bridge for Phone Adapters Quick Installation Guide
Installing Your Phone Installing Your Cisco SPA 301 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SIP) 20 2 Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable ...
Page 23 - Installing Your Cisco SPA 303 IP Phone
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SIP) 21 2 STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the H...
Page 24 - Connecting Your Cisco SPA 303 to the Network; (Optional) Connecting Your Cisco SPA 303 to the Wireless Network
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SIP) 22 2 Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3 ). NOT...
Page 25 - (Optional) Installing the Cisco SPA 303 Stand; (Optional) Connecting a PC to Your Cisco SPA 303; (Optional) Connecting Wired and Wireless Headsets
Installing Your Phone Installing Your Cisco SPA 303 IP Phone Cisco Small Business IP Phone SPA 30X User Guide (SIP) 23 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to the wall. STEP 1 Connect the phone stand by lining up the tabs on...
Page 26 - (Optional) Mounting Your Cisco SPA 30X Phone to the Wall
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide (SIP) 24 2 In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following ...
Page 32 - Reversing the Handset Retention Tab
Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide (SIP) 30 2 Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handse...
Page 33 - Verifying Phone Startup
Installing Your Phone Verifying Phone Startup Cisco Small Business IP Phone SPA 30X User Guide (SIP) 31 2 Figure 6 Handset Retention Tab (Reversed) Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens...
Page 34 - Upgrading Your Phone’s Firmware; Determining Your Current Firmware Version
Installing Your Phone Upgrading Your Phone’s Firmware Cisco Small Business IP Phone SPA 30X User Guide (SIP) 32 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, ...
Page 35 - Download the Firmware; Install the Firmware
Installing Your Phone Upgrading Your Phone’s Firmware Cisco Small Business IP Phone SPA 30X User Guide (SIP) 33 2 Download the Firmware Go to www.tools.cisco.com/support/downloads , and enter the model number in the Software Search box. Save the firmware to your desktop. Get Your Phone’s IP Address ...
Page 37 - Using Basic Phone Functions
3 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 35 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions. It includes the following sections: • Using Phone Hardware and Accessories (Cisco SPA 303), page 36 • Adjusting Call Volume and Muting, pa...
Page 38 - Using Phone Hardware and Accessories (Cisco SPA 303); Using the Speakerphone; Sending Audio to the Phone Speaker
Using Basic Phone Functions Using Phone Hardware and Accessories (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 36 3 Using Phone Hardware and Accessories (Cisco SPA 303) Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or ...
Page 39 - Choosing Your Preferred Audio Device; Adjusting Call Volume and Muting; Adjusting Call Volume
Using Basic Phone Functions Adjusting Call Volume and Muting Cisco Small Business IP Phone SPA 30X User Guide (SIP) 37 3 STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Choosing Your Preferred Audio Device This option designates the headset or speaker phone as the preferred audio device ...
Page 40 - Adjusting the Ringer Volume; Placing or Answering a Call
Using Basic Phone Functions Placing or Answering a Call Cisco Small Business IP Phone SPA 30X User Guide (SIP) 38 3 Adjusting the Ringer Volume Cisco SPA 301 To adjust the ringer volume, press the Vol. button when the handset is on the phone. When the ringer volume reaches the maximum, the next butt...
Page 41 - Using Hold and Resume
Using Basic Phone Functions Using Hold and Resume Cisco Small Business IP Phone SPA 30X User Guide (SIP) 39 3 • To answer a call that is ringing on another phone in the phone system, press the pickup softkey. Then enter the extension number of the ringing phone. NOTE You also can place a call by cho...
Page 42 - Ending a Call
Using Basic Phone Functions Ending a Call Cisco Small Business IP Phone SPA 30X User Guide (SIP) 40 3 To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold except ...
Page 43 - Performing an Attended Transfer; Performing an Unattended (Blind) Transfer
Using Basic Phone Functions Transferring Calls (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 41 3 Transferring Calls (Cisco SPA 303) You can perform the following types of transfers: • Attended Transfer—You call the person to whom you are transferring the call and either: - ...
Page 44 - Transferring a Held Call to an Active Call; Redialing a Number; Viewing and Returning Missed Calls (Cisco SPA 303)
Using Basic Phone Functions Redialing a Number Cisco Small Business IP Phone SPA 30X User Guide (SIP) 42 3 Transferring a Held Call to an Active Call If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a...
Page 45 - Turning the Missed Calls Shortcut On and Off
Using Basic Phone Functions Viewing and Returning Missed Calls (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 43 3 To return a missed call: • If the LCD screen shows a missed call, press the lcr softkey to return the last missed call. Press the miss softkey to view a list of ...
Page 46 - Forwarding Calls; Forwarding All Calls
Using Basic Phone Functions Forwarding Calls Cisco Small Business IP Phone SPA 30X User Guide (SIP) 44 3 STEP 5 Press the ok softkey. STEP 6 Press the save softkey. Forwarding Calls You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also...
Page 47 - Forwarding Calls When Your Phone is Busy
Using Basic Phone Functions Forwarding Calls Cisco Small Business IP Phone SPA 30X User Guide (SIP) 45 3 STEP 4 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and ...
Page 48 - Stopping Call Forwarding
Using Basic Phone Functions Forwarding Calls Cisco Small Business IP Phone SPA 30X User Guide (SIP) 46 3 Using the Setup button (Cisco SPA 303): STEP 1 Press the Setup button. STEP 2 Scroll to Call Forward and press the select softkey. STEP 3 Scroll to CFWD No Ans Number and press the edit softkey. ...
Page 49 - Setting Do Not Disturb; Activating Do Not Disturb
Using Basic Phone Functions Setting Do Not Disturb Cisco Small Business IP Phone SPA 30X User Guide (SIP) 47 3 STEP 3 Press the clear softkey, then press the ok softkey. STEP 4 Press the save softkey. Using star codes: • Enter *73 to deactivate call forwarding. • Enter *91 to deactivate call forward...
Page 50 - Deactivating Do Not Disturb; Turning Call Waiting On and Off
Using Basic Phone Functions Turning Call Waiting On and Off Cisco Small Business IP Phone SPA 30X User Guide (SIP) 48 3 STEP 5 Press the save softkey. Using the star code: Enter *78 to activate Do Not Disturb. Deactivating Do Not Disturb Using the -dnd softkey: To deactivate Do Not Disturb, press th...
Page 51 - Picking Up a Call from Another Extension (Cisco SPA 303)
Using Basic Phone Functions Picking Up a Call from Another Extension (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 49 3 NOTE For the Cisco SPA 301, you can only configure Call Waiting in the IP Phone Web Interface or by using the star code. Using the Setup button: STEP 1 Pre...
Page 53 - Placing a Three-Way Conference Call
Using Basic Phone Functions Placing a Three-Way Conference Call Cisco Small Business IP Phone SPA 30X User Guide (SIP) 51 3 To unpark if you know the park line number: STEP 1 Press the unpark softkey. STEP 2 Enter the number of the park line (for example, the number that was entered in Step 2 of “pa...
Page 54 - Conferencing a Held Call with an Active Call (Cisco SPA 303); Using the Phone Directories (Cisco SPA 303); Using Your Personal Directory
Using Basic Phone Functions Using the Phone Directories (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 52 3 STEP 3 Press the conf softkey again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. Conferencing a He...
Page 55 - Using the Corporate Directory
Using Basic Phone Functions Using the Phone Directories (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 53 3 You can also view and edit the directory from your PC using the IP Phone Web Interface. See the “Using Your Personal Directory (Cisco SPA 303)” section on page 77 . To ...
Page 56 - Using the Call History Lists; Viewing the Call History Lists
Using Basic Phone Functions Using the Call History Lists Cisco Small Business IP Phone SPA 30X User Guide (SIP) 54 3 To use the Lightweight Directory Access Protocol (LDAP) directory: STEP 1 Press the dir softkey, or press the Setup button and select Directory. STEP 2 Scroll to the LDAP Directory Na...
Page 57 - Calling from the Call History Lists; Deleting a Number from the Call History Lists; Saving a Call History List Number to Your Directory; Setting or Changing a Phone Password
Using Basic Phone Functions Setting or Changing a Phone Password Cisco Small Business IP Phone SPA 30X User Guide (SIP) 55 3 Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Scroll to the call you want to select. STEP 2 Press the dial softkey. NOTE If t...
Page 58 - Accessing Voicemail
Using Basic Phone Functions Accessing Voicemail Cisco Small Business IP Phone SPA 30X User Guide (SIP) 56 3 STEP 1 Press the Setup button. STEP 2 Scroll to Set Password and press the select softkey. STEP 3 Enter a numeric password. Enter the same password twice. STEP 4 Press the save softkey. Access...
Page 59 - Using Advanced Phone Features
4 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 57 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • Configuring Privacy and Security Features, page 58 • Adding and Using Speed Dials, page 60 • Usi...
Page 60 - Configuring Privacy and Security Features; Blocking Caller ID
Using Advanced Phone Features Configuring Privacy and Security Features Cisco Small Business IP Phone SPA 30X User Guide (SIP) 58 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 76 and t...
Page 61 - Using Secure Call
Using Advanced Phone Features Configuring Privacy and Security Features Cisco Small Business IP Phone SPA 30X User Guide (SIP) 59 4 Using the Setup button (Cisco SPA 303): STEP 1 Press the Setup button. STEP 2 Scroll to Preferences and press the select softkey. STEP 3 Scroll to Block Anonymous Call ...
Page 62 - Adding and Using Speed Dials
Using Advanced Phone Features Enabling Dial Assistance (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 60 4 To deactivate secure call: • *17—Deactivate Secure Call feature for all calls. • *19—Deactivate Secure Call feature for a single call. Enabling Dial Assistance (Cisco SP...
Page 63 - Creating Numerical Speed Dials
Using Advanced Phone Features Adding and Using Speed Dials Cisco Small Business IP Phone SPA 30X User Guide (SIP) 61 4 You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Creating Speed Dials,” on page 78 . NOTE For the Cisco SPA 301, create speed dials using the I...
Page 64 - Using Speed Dials; Using the Paging Feature; Paging Another Phone
Using Advanced Phone Features Using the Paging Feature Cisco Small Business IP Phone SPA 30X User Guide (SIP) 62 4 STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not Assigned). To edit a previously existing speed dial, select it. STEP 4 Press the edit softkey. STEP 5...
Page 65 - Paging a Group of Phones
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 63 4 Paging a Group of Phones Your phone administrator can configure a group of phones that you can page simultaneously. Each paging group has a num...
Page 66 - Customizing Your LCD Screen (Cisco SPA 303); Changing the LCD Screen Contrast; Configuring the Phone Screen Saver
Using Advanced Phone Features Customizing Your LCD Screen (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 64 4 In addition, if your system administrator has configured it, you can press the same line button (3) to speed dial Bob’s extension, or to pick up a ringing call at his...
Page 68 - Turning on the Screen Saver; Changing Your Ring Tone; Setting Your Phone’s Date and Time
Using Advanced Phone Features Using Ring Tones (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 66 4 Turning on the Screen Saver To immediately turn on your phone’s screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Screen Saver Mode and press activ. (The screen save...
Page 69 - Using Star Codes
Using Advanced Phone Features Using Star Codes Cisco Small Business IP Phone SPA 30X User Guide (SIP) 67 4 STEP 1 Press the Setup button. STEP 2 Scroll to Time/Date and press the select softkey. STEP 3 Enter the date in the following format: mm*dd*yy (this will display as m/d). STEP 4 Enter the time...
Page 73 - Rebooting Your Phone
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 71 4 STEP 2 Choose from the following options: • Network: This setting is to configure and troubleshoot the network. You should not change this set...
Page 75 - Using the Web Interface
5 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 73 Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • Logging in to the Web Interface,...
Page 76 - Logging in to the Web Interface
Using the Web Interface Logging in to the Web Interface Cisco Small Business IP Phone SPA 30X User Guide (SIP) 74 5 Logging in to the Web Interface STEP 1 Get the IP address of your phone: Cisco SPA 301 a. Press ****. b. Enter 110, then press #. The IP address is recited. Cisco SPA 303 a. Press the ...
Page 78 - Configuring Call Waiting
Using the Web Interface Configuring Call Waiting Cisco Small Business IP Phone SPA 30X User Guide (SIP) 76 5 Configuring Call Waiting Call waiting alerts you when you are on a call by ringing and displaying a status message that you have another incoming call. If you turn call waiting off, incoming ...
Page 79 - Blocking Anonymous Calls
Using the Web Interface Blocking Anonymous Calls Cisco Small Business IP Phone SPA 30X User Guide (SIP) 77 5 Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is ...
Page 80 - Viewing Call History Lists
Using the Web Interface Viewing Call History Lists Cisco Small Business IP Phone SPA 30X User Guide (SIP) 78 5 Viewing Call History Lists To view Call History Lists: STEP 1 Log in to the web interface. STEP 2 Click the Call History tab. A window appears with the call history lists for your phone. Th...
Page 81 - Adjusting Audio Volume
Using the Web Interface Adjusting Audio Volume Cisco Small Business IP Phone SPA 30X User Guide (SIP) 79 5 To accept text messages from other IP phones: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, in the Text Message field, ch...
Page 82 - Changing the LCD Contrast (Cisco SPA 303); Configuring the Phone Screen Saver (Cisco SPA 303)
Using the Web Interface Changing the LCD Contrast (Cisco SPA 303) Cisco Small Business IP Phone SPA 30X User Guide (SIP) 80 5 • Deep Bass—Enable to enhance low frequency audio. STEP 3 Click Submit All Changes. Changing the LCD Contrast (Cisco SPA 303) STEP 1 Log in to the web interface. STEP 2 In th...
Page 84 - Where to Go From Here
A Cisco Small Business IP Phone SPA 30X User Guide (SIP) 82 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business SPA 300 Series IP Phones. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco ...
