Cisco 30 VIP - Manual

Cisco 30 VIP

Cisco 30 VIP – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

1 Page 1
2 Page 2
3 Page 3
4 Page 4
5 Page 5
6 Page 6
7 Page 7
8 Page 8
9 Page 9
10 Page 10
11 Page 11
12 Page 12
13 Page 13
14 Page 14
15 Page 15
16 Page 16
17 Page 17
18 Page 18
19 Page 19
20 Page 20
21 Page 21
22 Page 22
23 Page 23
24 Page 24
25 Page 25
26 Page 26
27 Page 27
28 Page 28
29 Page 29
30 Page 30
31 Page 31
32 Page 32
33 Page 33
34 Page 34
35 Page 35
36 Page 36
37 Page 37
38 Page 38
39 Page 39
40 Page 40
41 Page 41
42 Page 42
43 Page 43
44 Page 44
45 Page 45
46 Page 46
47 Page 47
48 Page 48
49 Page 49
50 Page 50
51 Page 51
52 Page 52
53 Page 53
54 Page 54
55 Page 55
56 Page 56
57 Page 57
58 Page 58
59 Page 59
60 Page 60
61 Page 61
62 Page 62
63 Page 63
64 Page 64
65 Page 65
66 Page 66
67 Page 67
68 Page 68
69 Page 69
70 Page 70
71 Page 71
72 Page 72
73 Page 73
74 Page 74
75 Page 75
76 Page 76
77 Page 77
78 Page 78
79 Page 79
80 Page 80
81 Page 81
82 Page 82
83 Page 83
84 Page 84
85 Page 85
86 Page 86
87 Page 87
88 Page 88
89 Page 89
90 Page 90
91 Page 91
92 Page 92
93 Page 93
94 Page 94
95 Page 95
96 Page 96
Page: / 96

Table of Contents:

  • Page 5 – Documentation Checklist
  • Page 6 – Glossary of Terms; Glossary; Configuration file used by devices.
  • Page 7 – Dialed Number Identification Service.
  • Page 8 – Registration Reject.
  • Page 10 – Cisco CallManager Administration Details
  • Page 11 – Microsoft Performance; Opening Microsoft Performance
  • Page 12 – Microsoft Event Viewer; Opening Event Viewer
  • Page 13 – Detailed Information about Events; SDI Trace
  • Page 14 – Configuring Traces
  • Page 15 – SDL Trace; Enabling SDL Trace
  • Page 18 – Sniffer Trace; Sniffer Trace Applications; Network Associates SnifferPro:
  • Page 19 – List of cause codes that may appear in the CDR records; Enabling or Disabling CDRs
  • Page 20 – Result: Call Detail Records will start logging immediately.; CDRs
  • Page 21 – Problem Categories; Voice Quality; Gateway; Lost or Distorted Audio
  • Page 24 – i Button Help; button twice rapidly and the phone will display an information
  • Page 26 – Check Your Loads; One-W ay Audio or No Audio
  • Page 27 – button twice quickly; MTP and One-W ay Audio; Phone Resets; patches, or release notes relating to the problem.
  • Page 28 – If the resets occur during a call or happen intermittently; Dropped Calls
  • Page 31 – Cisco CallManager Feature Issues
  • Page 32 – Locations; Conference Bridge
  • Page 33 – Transcoding Problems
  • Page 34 – Region1
  • Page 35 – MTP Resource Problems
  • Page 37 – Dial Plans; What is the Directory Number (DN) that is originating the call?
  • Page 38 – Partitions
  • Page 43 – Gateway Registration Problems
  • Page 44 – Booting DHCP for dynamic configuration.
  • Page 48 – Gatekeeper Problems; Inter-Cluster Trunks Only; is in the allowed subnets.
  • Page 50 – Appendix A – Troubleshooting Case Study 1; Sample Topology
  • Page 51 – default server name.
  • Page 52 – Skinny Station Registration Process
  • Page 53 – is a character string, maximum length of 33 bytes, containing a
  • Page 55 – Cisco CallManager Initialization Process
  • Page 56 – Self-Starting Processes
  • Page 57 – Cisco CallManager Registration Process
  • Page 58 – Cisco CallManager KeepAlive Process
  • Page 59 – Cisco CallManager Intra-Cluster Call Flow Traces
  • Page 66 – Debug Messages and Show Commands on the Cisco IOS Gatekeeper
  • Page 67 – Debug Messages and Show Commands on the Cisco IOS Gateway
  • Page 70 – The H.323 connect and disconnect messages can be seen below.; Cisco IOS Gateway with T1/PRI Interface
  • Page 71 – Cisco IOS Gateway with T1/CAS Interface
  • Page 73 – Appendix C – Troubleshooting Case Study 3
  • Page 74 – Call Flow Traces
  • Page 75 – Failed Call Flow
  • Page 77 – Appendix D; Writing Records
  • Page 78 – CiscoCCMCDR dipsy; Removing Records
  • Page 79 – Known Issues; IP to Device Name Translation; Fields in a Call Detail Record; Field Data Conversions
  • Page 80 – Deciphering the Time Stamp; IP Addresses; Converting IP Addresses; CO A8 12 BC
  • Page 81 – CDR Field Definition; Field Definitions
  • Page 85 – CMR Field Definitions
  • Page 88 – Call Management Records Logged By Call Type; Normal Calls
  • Page 90 – Cause Code Descriptions
  • Page 91 – Protocol error, unspecified; Alarms; The path is not set up, or the database server is down.
  • Page 92 – Calling Cisco Technical Assistance Center (TAC)
  • Page 93 – Index; Call Flow
  • Page 96 – Skinny Station
Loading the manual

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)

© 2000 Cisco Systems, Inc.

1

Cisco IP Telephony Troubleshooting Guide

for Cisco CallManager Release 3.0(1)

Contents

Purpose ............................................................................................................................................ 4
Version ............................................................................................................................................ 4
Topology ......................................................................................................................................... 4

Documentation Checklist ............................................................................................................ 5

Glossary of Terms ........................................................................................................................... 6
Tools and Utilities to Monitor and Troubleshoot Cisco CallManager .......................................... 10

Cisco CallManager Administration Details .............................................................................. 10
Microsoft Performance.............................................................................................................. 11

Opening Microsoft Performance ........................................................................................... 11
Customizing Performance ..................................................................................................... 11

Microsoft Event Viewer ............................................................................................................ 12

Opening Event Viewer .......................................................................................................... 12
Detailed Information about Events ....................................................................................... 13

SDI Trace .................................................................................................................................. 13

SDI Trace Output .................................................................................................................. 13
Configuring Traces................................................................................................................ 14

SDL Trace ................................................................................................................................. 15

Enabling SDL Trace .............................................................................................................. 15
Disk Space Warning .............................................................................................................. 17

Sniffer Trace.............................................................................................................................. 18

Sniffer Trace Applications .................................................................................................... 18

Call Detail Records (CDR) and Call Management Records (CMR) ........................................ 18

Enabling or Disabling CDRs ................................................................................................. 19
CDRs ..................................................................................................................................... 20
Diagnostic CDRs (Also Known As CMRs) .......................................................................... 20

Problem Categories ....................................................................................................................... 21

Voice Quality ............................................................................................................................ 21

Lost or Distorted Audio......................................................................................................... 21
i Button Help ......................................................................................................................... 24
Crackling ............................................................................................................................... 25
Check Your Loads................................................................................................................. 25
Echo....................................................................................................................................... 25

Check Your Loads............................................................................................................. 26

One-Way Audio or No Audio ............................................................................................... 26
MTP and One-Way Audio .................................................................................................... 27

Phone Resets ............................................................................................................................. 27
Dropped Calls............................................................................................................................ 28

Check Your Loads................................................................................................................. 31

Cisco CallManager Feature Issues ............................................................................................ 31

Codec/Regions: Codec Mismatch ......................................................................................... 31
Locations ............................................................................................................................... 32

"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.

Summary

Page 5 - Documentation Checklist

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) © 2000 Cisco Systems, Inc. 5 Documentation Checklist Use the following checklist to be sure you have the proper documentation on your network topology. • Topology that shows all network devices and critical components with...

Page 6 - Glossary of Terms; Glossary; Configuration file used by devices.

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) © 2000 Cisco Systems, Inc. 6 Glossary of Terms Following are some common terms and acronyms that may be used in this document. Glossary Acronym/Term Definition .cnf Configuration file used by devices. µ-law (“mu-law”) Comp...

Page 7 - Dialed Number Identification Service.

Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1) © 2000 Cisco Systems, Inc. 7 Glossary machine, or analog phone attached to a gateway. Examples include 1000, 24231, and so on. DNIS Dialed Number Identification Service. DNS Domain Name System. System used in the Internet ...

Other Cisco Models

All Cisco Other