Page 3 - C O N T E N T S; Preface; Installing Cisco Unity Connection
1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x C O N T E N T S 1 Preface i Audience and Use i Documentation Conventions i Cisco Unity Connection Documentation ii Obtaining Documentation and Submitting a Service Request ii Cisco Business Edition References in Docume...
Page 4 - Backing Up and Restoring Cisco Unity Connection Components; Upgrading Cisco Unity Connection; Configuring Cisco Unity Connection Cluster
Contents 2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x C H A P T E R 2 Backing Up and Restoring Cisco Unity Connection Components 2-1 About COBRAS 2-1 About Disaster Recovery System 2-1 Components Supported for DRS Backup 2-2 Backup Files in DRS 2-2 Configuring DR...
Page 5 - Maintaining Cisco Unity Connection Server; Managing Licenses
Contents 3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Manually Changing from the Server Status from Secondary to Deactivated 4-8 Manually Activating a Server with Deactivated Status 4-8 Effect on Calls in Progress When Server Status Changes in a Unity Connection ...
Page 7 - Audience and Use; Documentation Conventions
i Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Preface Audience and Use The Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x explains the installation or upgrade scenarios of Cisco Unity Connection in various supported deployments. Th...
Page 8 - Cisco Unity Connection Documentation
ii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x The Installation, Upgrade, and Maintenance Guide for Cisco Unity Connection also uses the following conventions: Note Means reader take note. Notes contain helpful suggestions or references to material not covered in ...
Page 9 - Cisco Product Security Overview
iii Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products...
Page 11 - Methods of Installation
C H A P T E R 1-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 1 Installing Cisco Unity Connection Cisco Unity Connection can be deployed in either of the following ways: • Standalone Deployment : Involves the installation of a Unity Connection as a single server. ...
Page 12 - Important Considerations for Installation
1-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Important Considerations for Installation Important Considerations for Installation Before you proceed with the installation, consider the following points: • Verify the sy...
Page 13 - Creating a Virtual Machine
1-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Creating a Virtual Machine To download the OVA template for creating virtual machines, open the following link, select Unity Connection Software , an...
Page 14 - Changing the Boot Order of Virtual Machine
1-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Changing the Boot Order of Virtual Machine To Change the Boot Order of the Unity Connection Virtual Machine Step 1 In VMware client, power off the vi...
Page 15 - Verifying DNS Settings; Gathering Information for Installation
1-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Pre-Installation Tasks Step 8 Click OK to close the Virtual Machine Properties dialog box. Step 9 Power ON the virtual machine. Verifying DNS Settings To Verify DNS Setting...
Page 22 - Navigating Within the Installation Wizard
1-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Navigating Within the Installation Wizard For instructions on how to navigate within the installation wizard, see Table 1-4 . Installing the Publisher S...
Page 25 - Configuring Subscriber Server on the Publisher Server; Installing the Subscriber Server
1-15 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Configuring Subscriber Server on the Publisher Server To Configure Subscriber server on the publisher server Step 1 Sign in to Cisco Unity Connection Ad...
Page 26 - Generating Answer File for Unattended Installation; Task List for Unattended Installation
1-16 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 5 Select OK to start installing the software. Step 6 When the installation process completes, you are prompted to log in using the Administrator ac...
Page 28 - Touchless Installation for Virtual Machine; Methods for Touchless Installation; Predefined Cluster Configurations (AFG Process); Task List for Touchless Installation
1-18 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Touchless Installation for Virtual Machine Touchless installation is an enhancement of the existing unattended installation, which promotes simplified c...
Page 29 - Applying a Patch
1-19 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Note In case you are using dynamic-cluster-configuration method of installation, then you just need to enable dynamic-cluster-configuration option in th...
Page 30 - Upgrading from a Remote Server
1-20 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks You can access the upgrade file during the installation process either from a local disk (DVD) or from a remote FTP or SFTP server. To Apply a Patch Ste...
Page 32 - Upgrading from a Local Disk; Verifying the Installation
1-22 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Installation Tasks Step 11 To continue the installation, select Proceed or select Cancel to stop the installation. If you select Proceed , the Apply Patch window displays....
Page 34 - Post-Installation Tasks; Troubleshooting Installation Issues
1-24 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 1 Installing Cisco Unity Connection Post-Installation Tasks Caution All the existing Unity Connection configurations are lost after running the conversion. Note The unrestricted version of Unity Connection S...
Page 37 - About COBRAS; About Disaster Recovery System
C H A P T E R 2-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 2 Backing Up and Restoring Cisco Unity Connection Components You must take the backup of Cisco Unity Connection components to avoid loosing any data or messages. The following are the tools supported fo...
Page 38 - Components Supported for DRS Backup; Backup Files in DRS
2-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System All the tasks related to Cisco Unified Operating System Administration web interface remain in the locked state when...
Page 39 - Configuring DRS Backup
2-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System • Whether the number of .tar backup files should exceed the total number of backups you defined for the backup devic...
Page 40 - Configuring a Backup Schedule
2-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Caution Do not use the same network location/directory for different backup devices. Backup files for each Unity Con...
Page 41 - Configuring a Manual Backup; Viewing the Backup Status; Viewing the Backup History
2-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Configuring a Manual Backup You can run a manual backup for all components each time you create or change the config...
Page 42 - Configuring DRS Restore
2-6 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Step 3 On the Backup History window, you can view the backup history after running a manual backup, to ensure it com...
Page 43 - Viewing the Restore Status
2-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System From the toolbar, select Restore > Restore Wizard . c. Select the backup device you re-created and select Next . ...
Page 44 - Viewing the Restore History
2-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 2 Backing Up and Restoring Cisco Unity Connection Components About Disaster Recovery System Viewing the Restore History To View the Restore History in Disaster Recovery System Step 1 Sign in to Disaster Recov...
Page 45 - Upgrade Types
C H A P T E R 3-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 3 Upgrading Cisco Unity Connection You need to upgrade from the current version of Cisco Unity Connection to a higher version to use the new features supported with the new version. When you upgrade a s...
Page 47 - Status of Unity Connection Cluster During L2 Upgrade; Status of Unity Connection Cluster During RU
3-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Status of Unity Connection Cluster During L2 Upgrade Note After the upgrade, you may need to reinstall the locale depending on the source and the target version. If the targ...
Page 48 - Duration of Upgrade; Prerequisites for Upgrade
3-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Duration of Upgrade • If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages but the messages are...
Page 49 - Task list to Upgrade to Unity Connection Shipping Version 10.x
3-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade • Determine if you need COP files depending on the upgrade process. Download the COP and ISO image files from: http://software.cisco.com/download/n...
Page 51 - Upgrading the Unity Connection Server
3-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Upgrade the subscriber server following the steps mentioned in the Upgrading the Unity Connection Server, page 3-7 section. Switch to the upgraded ...
Page 52 - Switching to the Upgraded Version of Unity Connection Software
3-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Caution If you loose your connection with the remote server or close your browser during this step, you may see the following warning when you try ...
Page 53 - Applying COP file from a Network Location
3-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Prerequisites for Upgrade Note You can check the status of the upgraded software run the CLI command show cuc version . The upgrade is complete when the inactive partition h...
Page 54 - Rollback of Unity Connection; Important Considerations for Rollback; Rollback Scenarios
3-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 3 Upgrading Cisco Unity Connection Rollback of Unity Connection Step 13 Run the CLI command utils service list to confirm that the Cisco Tomcat service is in the Running state. Rollback of Unity Connection A...
Page 57 - Task List for Configuring a Unity Connection Cluster
C H A P T E R 4-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 4 Configuring Cisco Unity Connection Cluster The Cisco Unity Connection cluster deployment provides high availability voice messaging through the two servers that run the same versions of Unity Connecti...
Page 58 - Administering a Unity Connection Cluster; Checking the Cluster Status; Managing Messaging Ports in a Cluster
4-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Note Cluster configuration is not supported with Cisco Unified Communications Manager Business Edition 5000. Administering...
Page 60 - Stopping All Ports from Taking New Calls
4-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Stopping All Ports from Taking New Calls Follow the steps in this section to stop all the ports on a server from taking an...
Page 61 - Restarting All Ports to Take Calls; Server Status and its Functions in a Unity Connection Cluster
4-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, under Port Manager, in the Change Port Status column, select Stop Taking Calls for ...
Page 63 - Changing Server Status in a Cluster and its Effects; Manually Changing the Server Status from Secondary to Primary
4-7 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Changing Server Status in a Cluster and its Effects The Unity Connection cluster status can be changed either automaticall...
Page 64 - Manually Activating a Server with Deactivated Status
4-8 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Step 3 On the Cluster Management page, from the Server Manager menu, in the Change Server Status column of the server with...
Page 66 - Shutting Down a Server in a Cluster
4-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Administering a Unity Connection Cluster Effect of Stopping a Critical Service on a Unity Connection Cluster Critical services are necessary for the normal functi...
Page 67 - Replacing Servers in a Cluster; Understanding Cluster in Detail
4-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail Step 5 On the server with Secondary status (the one you want to shut down), change the status: a. Sign in to the Real-Time Monitor...
Page 68 - How a Unity Connection Cluster Works
4-12 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail How a Unity Connection Cluster Works The Unity Connection cluster feature provides high availability voice messaging through two U...
Page 69 - Effects of Split Brain Condition in a Unity Connection Cluster
4-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 4 Configuring Cisco Unity Connection Cluster Understanding Cluster in Detail available. While the Connection Server Role Manager service is waiting for the keep-alive events, users signing in to the server w...
Page 71 - Migrating a Physical Server to a Virtual Machine
C H A P T E R 5-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 5 Maintaining Cisco Unity Connection Server This chapter explains following procedures that can be performed on a Cisco Unity Connection server • Migrating a Physical Server to a Virtual Machine, page 5...
Page 72 - Replacing a Publisher Server
5-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine Replacing a Publisher Server While you are upgrading the publisher server in a Unity Connection cluster, the subscr...
Page 73 - Replacing a Subscriber Server
5-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Migrating a Physical Server to a Virtual Machine • Time zone • NTP server • DHCP settings • Primary DNS settings • SMTP hostname • X.509 Certificate information (Or...
Page 79 - Adding or Removing Unity Connection Languages
5-9 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages c. Specify an alternate hostname for the server by running the set web-security CLI command. In the Hostname , change ...
Page 80 - Installing Unity Connection Language Files
5-10 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages a. Sign in as a registered user on the following Cisco.com link: http://tools.cisco.com/support/downloads/pub/Redirec...
Page 81 - Installing Unity Connection Language Files from a Disk
5-11 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages Installing Unity Connection Language Files from a Disk To Install Unity Connection Language Files from a Disk Step 1 ...
Page 83 - Removing Unity Connection Language Files
5-13 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 5 Maintaining Cisco Unity Connection Server Adding or Removing Unity Connection Languages c. In the Critical Services menu, in the Connection Conversation Manager row, select Start . Wait for the service to ...
Page 85 - Installing Licenses on the PLM server; Status of Licenses
C H A P T E R 6-1 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x 6 Managing Licenses Cisco Unity Connection licenses are required to use various features supported with the product. To use various Unity Connection features, corresponding licenses must be installed on...
Page 86 - Licenses in Unity Connection Cluster
6-2 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Licenses in Unity Connection Cluster The system operates on demo licenses that expire in 60 days. Unity Connection must be connected to the PLM server to install sufficient feature license...
Page 87 - Migrating Licenses from Cisco Unity; Using COBRAS Tool
6-3 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Migrating Licenses • Migrating Licenses from Cisco Unity, page 6-3 • Migrating Licenses from Unity Connection 8.6 and Earlier Releases, page 6-3 Note Before starting the migration or uploa...
Page 88 - Using Upgrade Process; Viewing Reports for Licenses; Viewing the License Usage; Viewing the Last Connectivity Time with the PLM Server
6-4 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses Viewing Reports for Licenses Step 3 Enter the CLI credentials and select OK . Step 4 Browse to the backup location for exporting the legacy license data in the Backup Destination tab. Step...
Page 89 - Viewing the Hostname or IP Address of the Connected PLM Server; Viewing the Last Compliance Time
6-5 Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 10.x Chapter 6 Managing Licenses License Parameters for Unity Connection Features Step 3 On the Licenses page, from the Status menu, the value of the Last Connectivity Time of Unity Connection with the PLM server is displ...