Cisco 1.4 - Manual

Cisco 1.4

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Table of Contents:

  • Page 3 – C O N T E N T S; Preface; Planning for Personal Assistant
  • Page 4 – Installing and Upgrading Personal Assistant; Configuring Cisco CallManager for Personal Assistant
  • Page 5 – Configuring Personal Assistant; Preparing Users for Personal Assistant; Troubleshooting Personal Assistant
  • Page 6 – Personal Assistant Administration Page Reference
  • Page 9 – Overview; Audience
  • Page 10 – Related Documentation; Help and Document Conventions; Using Help
  • Page 11 – Document Conventions; Obtaining Documentation
  • Page 12 – Ordering Documentation; Documentation Feedback; Cisco Technical Support Website
  • Page 13 – Submitting a Service Request; Definitions of Service Request Severity
  • Page 14 – Obtaining Additional Publications and Information
  • Page 15 – Understanding Personal Assistant; Personal Assistant Features
  • Page 17 – Cisco IP Telephony Terminology; Personal Assistant Interceptor Ports; CTI Route Points and Media Ports
  • Page 18 – Partitions and Calling Search Spaces
  • Page 19 – How Personal Assistant Uses Directories; Role of Personal Assistant in the Cisco IP Telephony Network
  • Page 21 – Personal Assistant and User Interactions; Interaction Terminology
  • Page 22 – Access to Personal Assistant; Speech-Recognition Server
  • Page 23 – Personal Assistant Server; License and Resource Managers
  • Page 24 – Creating Server Clusters
  • Page 26 – Using the Session Estimates in Your Planning
  • Page 27 – Setting Up Personal Assistant Server Load Balancing
  • Page 28 – Configuring Load Balancing
  • Page 29 – Effect of Load Balancing on Rule-Based Call Routing; Creating a Personal Assistant Server Cluster With Failover; Using Active Personal Assistant Servers for Failover
  • Page 30 – Using Spare Personal Assistant Servers for Failover; Intercepting Calls with Personal Assistant
  • Page 32 – Adding Personal Assistant to Existing Partitions
  • Page 36 – Why You Need a Partition for Personal Assistant Managed Phones
  • Page 37 – Why You Need Interceptor Port Error Handling; Customizing Implementation of Personal Assistant; Using Personal Assistant Without Speech Recognition
  • Page 38 – Preventing Toll Fraud
  • Page 39 – Task List for Installing Personal Assistant on a New System
  • Page 40 – Installing Personal Assistant Software
  • Page 43 – Task List for Upgrading from Personal Assistant Version 1.3(x)
  • Page 44 – Stopping Personal Assistant Components
  • Page 45 – Using an LDIF File
  • Page 46 – Disabling McAfee NetShield Services; Disabling Cisco Security Agent for Cisco Personal Assistant
  • Page 47 – Re-Enabling Cisco Security Agent for Cisco Personal Assistant; Installing the Enhanced Text to Speech Server
  • Page 52 – Setting Up Cisco IP Phone Route Plans; Creating a Phone Partition; Creating a Phone Calling Search Space
  • Page 53 – Assigning the Partition and Calling Search Space to Phones; Setting Up Personal Assistant to Intercept Calls
  • Page 54 – Creating the Personal Assistant Partitions; Creating the Personal Assistant Calling Search Space
  • Page 57 – Updating the Calling Search Space for End-User Phones
  • Page 58 – Updating the Partition for Managed Phones; Setting Up the Personal Assistant Number
  • Page 59 – Adding Personal Assistant as a JTAPI User
  • Page 60 – Adding Media Ports for Personal Assistant
  • Page 63 – Personal Assistant Configuration Task List
  • Page 66 – Configuring Speech Recognition
  • Page 69 – Configuring Telephony Providers; Configuring the Corporate Directory
  • Page 72 – Configuring Personal Assistant Servers
  • Page 74 – Configuring Messaging
  • Page 76 – Configuring Enhanced Text to Speech
  • Page 77 – Creating a Simple Automated Attendant
  • Page 78 – Creating Dialing Rules
  • Page 79 – Configuring Directory Lookup Rules
  • Page 80 – Configuring Directory Hierarchies
  • Page 81 – Setting Up Systemwide Rules; Creating and Activating Systemwide Rules
  • Page 82 – Turning on Systemwide Rule Processing
  • Page 86 – Integrating Personal Assistant with Exchange 5.5
  • Page 89 – Accessing the User Interface
  • Page 90 – Dialing Personal Assistant
  • Page 91 – How Administrative Changes Affect Users
  • Page 93 – Resolving Problems with Using Personal Assistant
  • Page 94 – Unable to Access the User Web Interface; Unable to Use Speech Commands
  • Page 95 – Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later); Directed to Operator Too Often; Too Many Available Options
  • Page 96 – Calls Transferred to Voice Mail Too Quickly
  • Page 97 – Personal Assistant Is Too Slow to Answer Calls; A User Hears a Busy Tone When Calling Another User
  • Page 98 – Message Waiting Indicator Does Not Work
  • Page 99 – All Users Cannot Browse Voice Mail
  • Page 100 – Calendar-Based Call-Routing Rules Do Not Work
  • Page 101 – Users Hear Text to Speech Names Too Often
  • Page 102 – Resolving Problems with Managing Personal Assistant; Speech Server or License Manager Is Not Recognized; Servers Displaying Connectivity Problem; Server Processor Is Running at Maximum
  • Page 103 – Personal Assistant Is Not Intercepting Calls; Troubleshooting Failed System Refreshes
  • Page 104 – Monitoring Server Status; Monitoring Performance
  • Page 106 – Collecting Call History Information; Starting and Stopping the Servers and License Manager
  • Page 107 – Collecting Trace and Debug Information
  • Page 108 – Integrating with Network Management Systems; CDP Support
  • Page 109 – Monitoring Personal Assistant Subsystem Status
  • Page 111 – AA Prompt Configuration
  • Page 112 – Control Center
  • Page 113 – Corporate Directory Settings
  • Page 116 – Cisco CallManager Internal Directory Configuration; Dial Rules Configuration
  • Page 117 – Directory Hierarchy Configuration
  • Page 118 – Directory Lookup Rules
  • Page 119 – Enhanced Text to Speech Configuration
  • Page 120 – Messaging Configuration
  • Page 122 – Miscellaneous Settings
  • Page 125 – Reset User Information
  • Page 126 – Server Configuration
  • Page 131 – Speech Services Configuration
  • Page 135 – Systemwide Rule Options
  • Page 136 – Telephony Configuration
  • Page 139 – I N D E X
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Cisco Personal Assistant Installation

and Administration Guide

Release 1.4

Revised November 29, 2004

Text Part Number: OL-4590-03

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Summary

Page 3 - C O N T E N T S; Preface; Planning for Personal Assistant

iii Cisco Personal Assistant 1.4 Installation and Administration Guide OL-4590-03 C O N T E N T S Preface ix Overview ix Audience ix Related Documentation x Help and Document Conventions x Using Help x Document Conventions xi Obtaining Documentation xi Cisco.com xi Ordering Documentation xii Documen...

Page 4 - Installing and Upgrading Personal Assistant; Configuring Cisco CallManager for Personal Assistant

Contents iv Cisco Personal Assistant 1.4 Installation and Administration Guide OL-4590-03 Using Partitions and Calling Search Spaces Without Personal Assistant 1-17 Defining Partitions and Call Search Spaces for Personal Assistant 1-18 Customizing Implementation of Personal Assistant 1-23 Using Pers...

Page 5 - Configuring Personal Assistant; Preparing Users for Personal Assistant; Troubleshooting Personal Assistant

Contents v Cisco Personal Assistant 1.4 Installation and Administration Guide OL-4590-03 C H A P T E R 4 Configuring Personal Assistant 4-1 Personal Assistant Configuration Task List 4-1 Logging On to and Out of the Personal Assistant Administration Interface 4-3 Configuring Speech Recognition 4-4 C...

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