Brother FAX MFC-9840CDW- User Manual

iv Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULA...

vii BROTHER LASER PRINTER / MULTIFUNCTION CENTER ® / FAX ON-SITE WARRANTY (Canada only) For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service providers, will repair or replac...

viii Table of Contents Section I General 1 General information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Accessing the User’s Guides .......

ix 4 Security features 28 Security................................................................................................................ 28 Setting lock .................................................................................................... 28Secure Function Lock ................

xi 10 Polling 71 Polling receive ..................................................................................................... 71 Sequential polling .......................................................................................... 71 Polled transmit (black & white only) ...........

xii 14 Printing data from a USB flash memory drive 89 Supported file formats.......................................................................................... 89Creating a PRN or PostScript ® 3™ file for direct printing .................................... 89 Printing data directly from the ...

xiii C Troubleshooting and routine maintenance 112 Troubleshooting ................................................................................................. 112 If you are having difficulty with your machine .............................................. 112Improving the print quality .........

xiv E Specifications 221 General .............................................................................................................. 221Print media......................................................................................................... 223Fax ................................

Section I General I General information 2 Loading paper and documents 11 General setup 22 Security features 28

General information 3 1 Viewing documentation 1 Viewing documentation (Windows ® ) 1 To view the documentation, from the Start menu, point to Brother , MFC-9840CDW from the program group, and then click User’s Guides in HTML format . If you have not installed the software, you can find the documenta...

Chapter 1 4 Viewing documentation (Macintosh ® ) 1 a Turn on your Macintosh ® . Insert the Brother CD-ROM labeled Macintosh ® into your CD-ROM drive. b The following window will appear. c Double-click the Documentation icon. d If the language selection screen appears, double-click your language. e D...

Chapter 1 6 Control panel overview 1 1 One-Touch keys These 20 keys give you instant access to 40 previously stored numbers. Shift Lets you access One-Touch numbers 21 to 40 when held down. 2 LCD Displays messages to help you set up and use your machine. 3 Status LED The LED will flash and change co...

General information 9 1 Status LED indications 1 The Status LED (light emitting diode) will flash and change color depending on the machine’s status. The LED indications shown in the table below are used in the illustrations in this chapter. LED LED Status LED is off. Green Yellow Red LED is on. Gre...

11 2 2 Acceptable paper and other media 2 Recommended paper 2 To get the best print quality, we suggest using the following paper. Print quality may vary according to the type of paper you are using. You can use the following types of media: plain paper, labels or envelopes. For best results, follow...

Chapter 2 12 The names for the paper trays in the printer driver and this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 8 in. × 13 in. Recommended paper specifications 2 The following paper specifications are suitable for this machine. Tray and optional unit Name Standa...

Loading paper and documents 13 2 Handling and using special paper 2 The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure ...

Chapter 2 14 Envelopes 2 Most envelopes will be suitable for your machine. However, some envelopes will have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than...

Loading paper and documents 15 2 Types of envelopes to avoid 2 CAUTION DO NOT use envelopes: • that are damaged, curled, wrinkled or an unusual shape • that are extremely shiny or textured • with clasps, staples, snaps or tie strings • with self-adhesive closures • that are of a baggy construction •...

Chapter 2 16 Labels 2 The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the ma...

Chapter 2 18 Loading plain paper in the paper tray 2 a Unfold the output paper tray support flap (1). b Pull the paper tray completely out of the machine. c While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size. Make sure that the guides are firmly in t...

Chapter 2 20 Loading documents 2 You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF (automatic document feeder) 2 The ADF can hold up to 50 pages and feeds each sheet individually. Use standard 20 lb (80 g/m 2 ) paper and alwa...

Loading paper and documents 21 2 Using the scanner glass 2 You can use the scanner glass to fax, scan, or copy the pages of a book or one page at a time. Documents can be up to 8.5 inches wide and up to 14 inches long (215.9 mm wide to 355.6 mm long). To use the scanner glass, the ADF must be empty....

22 3 Mode timer 3 The machine has three mode keys on the control panel: Fax , Scan , and Copy . You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you choose Off , the machine will stay in the mode you used last. Also, this setting sets the ti...

General setup 23 3 Paper size 3 You can use nine sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio, and four sizes for printing faxes: A4, Letter, Legal or Folio (8" × 13"). When you change the size of paper in the tray, you will also need to change t...

Chapter 3 24 Tray use in fax mode 3 You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only , MP Only or Tray#2 Only 1 , the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. ...

General setup 25 3 Volume settings 3 Ring volume 3 You can choose a ring volume level from a range of settings, from High to Off . While in Fax mode press or to adjust the volume level. The LCD shows the current setting, and each key press will change the volume to the next level. The machine will k...

Chapter 3 26 Automatic daylight savings time 3 You can set the machine to change automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Fall. a Press Menu 1 , 5 . 15.Auto Daylight a On b Off Select ab or OK b Press a or b to choose On (or...

General setup 27 3 LCD contrast 3 You can change the contrast to make the LCD look lighter or darker. a Press Menu , 1 , 8 . 18.LCD Contrast - nnonn + Select d c & OK b Press c to make the LCD darker. Or, press d to make the LCD lighter. Press OK . c Press Stop/Exit . Dial Prefix 3 The dial pref...

28 4 Security 4 You can set up your machine with multiple levels of security using Setting Lock and Secure Function Lock. You will not be able to continue to schedule Delayed Faxes. However, any prescheduled Delayed Faxes will be sent even if you turn on Secure Function Lock, so they won’t be lost. ...

Security features 29 4 Turning setting lock on/off 4 If you enter the wrong password when following the instructions below, the LCD will show Wrong Password . Re-enter the correct password. Turning setting lock on 4 a Press Menu , 1 , 9 , 1 . 19.Security 1.Setting Lock a On b Set Password Select ab ...

Chapter 4 30 Setting the password for the administrator 4 The password you set in these steps is for the administrator. This password is used to set up users and to turn Secure Function Lock on or off. (See Setting up restricted users on page 31 and Turning Secure Function Lock on on page 31.) a Pre...

Security features 31 4 Setting up restricted users 4 You can set up users with restrictions and a password. a Press Menu , 1 , 9 , 2 . 19.Security 2.Function Lock a Lock Off i On b Set Password Select ab or OK b Press a or b to select Setup User . Press OK . c Enter the administrator password. Press...

Section II Fax II Sending a fax 34 Receiving a fax 43 Telephone services and external devices 49 Dialing and storing numbers 57 Remote fax options (black & white only) 64 Polling 71 Printing reports 73

34 5 How to fax 5 Entering fax mode 5 To enter fax mode press ( Fax ), and the key will glow blue. Sending a single-sided fax from the ADF 5 Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit . a Make sure you are in Fax mode . b Place your document face...

Sending a fax 35 5 d Press Black Start or Color Start . „ If you press Black Start , the machine starts scanning the first page. Go to e . „ If you press Color Start , the machine starts sending. Go to g . e After the machine scans the page, the LCD will prompt you to choose one of the options below...

Chapter 5 38 Composing your own comments 5 You can set up two comments of your own. a Make sure you are in Fax mode . b Press Menu , 2 , 2 , 8 . 22.Setup Send 8.Coverpage Msg a 5. b 6. Select ab or OK c Press a or b to choose 5 or 6 to store your own comment.Press OK . d Enter your own comment using...

Sending a fax 39 5 Contrast 5 For most documents the default setting of Auto will give the best results. It automatically chooses the suitable contrast for your document. If your document is very light or dark, changing the contrast may improve the quality of the fax. Use Dark to make the faxed docu...

Chapter 5 40 Color Standard: Suitable for most typed documents. Fine: Use when the document is a photograph. The transmission time is slower than Standard resolution. If you choose S.Fine or Photo and then use the Color Start key to send a fax, the machine will send the fax using the Fine setting. D...

Sending a fax 41 5 Overseas mode 5 If you are having difficulty sending a fax overseas due to a bad connection, then turning on the overseas mode may help. This is a temporary setting, and will only be active for your next fax. a Make sure you are in Fax mode . b Load your document. c Press Menu , 2...

Chapter 5 42 Checking and canceling waiting jobs 5 Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting . You can cancel a fax job that is stored and waiting in the memory. a Press Menu , 2 , 6 . 26.Remaining Jobs a #001 12:34 BROTHER#0...

43 6 6 Choose the correct Receive Mode 6 The correct Receive mode is determined by the external devices and telephone subscriber services (Voicemail, Distinctive Ring, etc.) you have (or will be using) on the same line as the Brother machine. Receiving a fax 6 Will you be using a Distinctive Ring nu...

Chapter 6 44 Using receive modes 6 Some receive modes answer automatically ( Fax Only and Fax/Tel ). You may want to change the ring delay before using these modes. (See Ring delay on page 45.) Fax Only 6 Fax Only mode will automatically answer every call as a fax. Fax/Tel 6 Fax/Tel mode helps you a...

Receiving a fax 45 6 Receive mode settings 6 Ring delay 6 The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have extension telephones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, keep...

Chapter 6 46 Easy receive 6 Turning easy receive On allows the machine to receive fax calls automatically if you lift any handset on the same line as the machine. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension telephone connected to another telephone ...

49 7 7 Telephone line services 7 Voice Mail 7 If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother mac...

Chapter 7 52 Turning off distinctive ring 7 a Press Menu , 2 , 0 , 2 . 20.Miscellaneous 2.Distinctive a Off b Set Select ab or OK b Press a or b to choose Off . Press OK . c Press Stop/Exit . Note If you don’t want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. ...

Telephone services and external devices 53 7 Connections 7 The external TAD must be plugged into the back of the machine, into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). a Plug the telephone line cord from the...

Chapter 7 54 Two-line telephone system 7 A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 ...

Telephone services and external devices 55 7 You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the machine’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or,...

Chapter 7 56 Connecting an external or extension telephone 7 You can connect a separate telephone directly to your machine as shown in the diagram below. Connect the telephone line cord to the jack labeled EXT. 1 Extension telephone 2 External telephone When you are using an external telephone, the ...

57 8 8 How to dial 8 You can dial in any of the following ways. Manual dialing 8 Use the dial pad to enter all the digits of the telephone or fax number. One-touch dialing 8 Press the One-Touch key that stores the number you want to call. (See Storing one-touch dial numbers on page 59.) To dial One-...

Chapter 8 58 Search 8 You can search alphabetically for names you have stored in the One-Touch and Speed-Dial memories. (See Storing one-touch dial numbers on page 59 and Storing speed-dial numbers on page 60.) a Press Search/Speed Dial . b Press the dial pad key for the first letter of the name.(Us...

Dialing and storing numbers 59 8 Storing numbers 8 You can set up your machine to do the following types of easy dialing: One-Touch, Speed-Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One-Touch and Speed-Dial number. When you dial a quick-dial number, ...

Chapter 8 60 e Choose one of the options below: „ Enter the name using the dial pad (up to 15 characters). Press OK . „ Press OK to store the number or E-mail address without a name. f If you want to save a fax/scan resolution along with the number, choose one of the options below: „ If you selected...

Dialing and storing numbers 63 8 Note If you have selected Fax/IFAX in d and added One-Touch or Speed-Dial numbers that are stored as ‘IFAX’, you cannot select S.Fine . i Select the file format (TIFF or PDF) that will be used to send to your computer. j Do one of the following: „ To store another gr...

64 9 Remote fax options ARE NOT available for color fax. Remote fax options let you receive faxes while you are away from the machine. You can use only one remote fax option at a time. Fax forwarding 9 The fax forwarding feature lets you automatically forward your received faxes to another machine. ...

Remote fax options (black & white only) 65 9 Paging 9 When Paging is chosen, your machine dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory. a Press Menu , 2 , 5...

Chapter 9 66 PC fax receive 9 If you turn on the PC Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes. Even if you have turned off your PC (at night or on the weekend, for example), your...

Chapter 9 68 Remote retrieval 9 The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code to retrieve your messages. Setting a remote access code 9 T...

Remote fax options (black & white only) 69 9 Retrieving fax messages 9 a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, immediately enter your remote access code (3 digits followed by l ). If you hear one long beep, you have messages. ...

Chapter 9 70 Remote fax commands 9 Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l ), the system will give two short beeps and you must enter a remote command. Remote commands Operati...

71 10 10 Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all...

Chapter 10 72 Polled transmit (black & white only) 10 Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it. Setup for polled transmit 10 a Make sure you are in Fax mode . b Load your document. c Press Menu , 2 , 2 , 6 . 22.Setup Sen...

73 11 11 Fax reports 1 1 Some fax reports (transmission verification and fax journal) can be printed automatically and manually. Transmission verification report 1 1 You can use the transmission report as proof that you sent a fax. This report lists the time and date of transmission and whether the ...

Chapter 11 74 Reports 11 The following reports are available: 1 Transmission Displays the Transmission Verification Report for your last outgoing 200 faxes and prints the last report. 2 Help List Prints a list of commonly used functions to help you program your machine. 3 Tel Index List Prints a lis...

76 12 How to copy 12 Entering copy mode 12 Press ( Copy ) to enter Copy mode. 1 Contrast 2 Quality 3 Copy ratio 4 Tray selection 5 Number of copies 6 Brightness Making a single copy 12 a Make sure you are in Copy mode . b Load your document. c Press Black Start or Color Start . Making multiple copie...

Making copies 77 12 Copy options (temporary settings) 1 2 When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations. The machine returns to its default settings one minute after copying, unless you have set the Mo...

Chapter 12 78 To enlarge or reduce the next copy follow the instructions below: a Make sure you are in Copy mode . b Load your document. c Use the dial pad to enter the number of copies (up to 99). d Press Enlarge/Reduce . Press c . e Do one of the following: „ Press a or b to choose the enlargement...

Making copies 81 12 e Press a or b to select 2sided i 1sided or 1sided i 2sided . Press OK . Duplex Advanced a 2sided i 1sided b 1sided i 2sided Select ab or OK f Press Black Start or Color Start to scan the document. Note Duplex copy using a 2-sided legal size document is not available. Sorting cop...

Chapter 12 82 Contrast 12 Adjust the contrast to help an image look sharper and more vivid. To temporarily change the contrast setting, follow the steps below: a Make sure you are in Copy mode . b Load your document. c Use the dial pad to enter the number of copies (up to 99). d Press Contrast/Quali...

Making copies 83 12 Tray selection 1 2 You can change the tray use only for the next copy. a Make sure you are in Copy mode . b Load your document. c Use the dial pad to enter the number of copies (up to 99). d Press Tray Select . e Press d or c to choose the MP>T1 , T1>MP , #1(XXX) 1 or MP(XX...

Section IV Walk-up printing I V Printing photos from a digital camera 86 Printing data from a USB flash memory drive 89

86 13 Your Brother machine supports the PictBridge standard, allowing you to connect to and print photos directly from any PictBridge compatible digital camera. Even if your camera is not in PictBridge mode or does not support PictBridge, you can still print photos from a digital camera in mass stor...

Printing photos from a digital camera 87 13 a Press Menu , 5 , 3 . 53.PictBridge 1.Paper Size2.Orientation3.Date & Time Select ab or OK b To set the PictBridge settings, press a or b to choose 1.Paper Size , 2.Orientation , 3.Date & Time , 4.File Name , or 5.Print Quality . Press OK . c Pres...

Chapter 13 88 Note Please refer to the documentation supplied with your camera for detailed operations how to print using PictBridge. CAUTION To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB flash memory drive to the USB direct interface. DO NOT remove ...

89 14 14 With the direct print feature, you do not need a computer to print data. You can print by just plugging your USB flash memory drive into the machine’s USB direct interface. Note Some USB flash memory drives may not work with the machine. Supported file formats 1 4 Direct print supports the ...

Chapter 14 90 Printing data directly from the USB flash memory drive 14 a Connect your USB flash memory drive to the USB direct interface (1) on the front of the machine. b When the machine has recognized the USB flash memory drive, the Direct LED turns blue.Press the Direct key. Direct Print a 1.FI...

Section V Software V Software and network features 94

94 15 The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section. You can f...

Section VI Appendixes V I Safety and legal 96 Options 108 Troubleshooting and routine maintenance 112 Menu and features 201 Specifications 221 Glossary 235

96 A Choosing a location A Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50 ° F and 90.5 ° F (10 ° C and 32.5 ° C) and the...

Safety and legal 97 A To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone l...

100 Important information A Standard telephone and FCC notices A These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: „ Remain on the line and briefly explain to the dispatcher the reason for the ...

Safety and legal 103 A Industry Canada Compliance Statement (Canada only) A This Class B digital apparatus complies with Canadian ICES–003. Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada. Disconnect device A This product must be installed near an electrical jack that...

104 FDA regulations A U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. The following label on the back of the machine indicates compliance with the FDA ...

106 Legal limitations for copying A Color reproductions of certain documents are illegal and many result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with cou...

Safety and legal 107 A Trademarks A The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Microsoft, Windows and Windows Server are regis...

108 B Options B This machine has the following optional accessories. You can increase the capabilities of the machine with these items. Options B Lower tray unit DIMM memory LT-100CL

Options 109 B Optional paper tray B Order Number: LT-100CL An optional lower tray can be installed, and it can hold up to 500 sheets of 20 lb (80 g/m 2 ) paper. When an optional tray is installed, the machine can hold up to 800 sheets of plain paper. Installing the optional paper tray B WARNING This...

110 e For Windows ® users: Go to Start > Control Panel > Printers and Faxes . Right-click on your printer icon and choose Properties . Choose the Accessories tab and click Auto Detect . When the optional lower tray and paper size have been detected click Apply . Note The Auto Detect function i...

Options 111 B Note • There might be some SO-DIMMs that will not work with the machine. • For more information, call Brother Customer Service. Installing extra memory B a Turn off the machine’s power switch. Unplug the telephone line cord. b Disconnect the interface cable from the machine, and then u...

112 C Troubleshooting C IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you are having difficulty with your machine C If you think there is a problem, check the chart below and follow the troubleshooting tips. You ...

Troubleshooting and routine maintenance 113 C Telephone line or connections Difficulties Suggestions Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide .) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched...

Troubleshooting and routine maintenance 115 C The machine prints unexpectedly or it prints garbage. „ Pull out the paper tray and wait until the machine stops printing. Then turn off the machine’s power switch and disconnect from the power for several minutes. (The machine can be turned off for up t...

116 Paper handling difficulties Difficulties Suggestions The machine does not load paper. The LCD shows No Paper or a Paper Jam message. „ If there is no paper, load a new stack of paper into the paper tray. „ If there is paper in the paper tray, make sure it is straight. If the paper is curled, you...

Troubleshooting and routine maintenance 127 C Envelope creases a Open the back cover. b Pull down the two gray levers, one on the left-hand side and one on the right-hand side to the envelope position, as shown in the illustration below. c Close the back cover and re-send the print job. Note When yo...

130 Setting dial tone detection C Setting the dial tone to Detection will shorten the dial tone detect pause. a (USA) Press Menu , 0 , 4 . (Canada) Press Menu , 0 , 5 . 04.Dial Tone a Detection b No Detection Select ab or OK b Press a or b to choose Detection or No Detection Press OK . c Press Stop/...

Troubleshooting and routine maintenance 131 C Error and maintenance messages C As with any sophisticated office product, error and maintenance messages may be displayed. The most common error and maintenance messages are shown below. Error Message Cause Action Access Error The device is removed from...

Troubleshooting and routine maintenance 137 C Checking if the machine has faxes in its memory C If the LCD shows an error message then you can check to see if there are faxes in the machine’s memory. a Press Menu , 9 , 0 , 1 . b Do one of the following: „ If the LCD shows No Data , there are no faxe...

138 Note • If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes up to 4 days if there is a p...

Troubleshooting and routine maintenance 139 C Document is jammed in the duplex slot C a Take out any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press Stop/Exit . Paper jams C To clear paper jams, please follow the steps in this section. HOT SURFACE After yo...

140 a Remove the paper from the MP tray. b Remove any jammed paper from in and around the MP tray. c Close the MP tray. Then open the front cover and close it to reset the machine.Open the MP tray again. d Fan the paper stack, and then put it back in the MP tray. e When loading paper in the MP tray,...

Troubleshooting and routine maintenance 141 C b Use both hands to slowly pull out the jammed paper. c Make sure the paper is below the maximum paper mark. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slo...

146 Paper is jammed at the back of the machine C If the LCD shows Jam Rear , follow these steps: Jam Rear a Press the cover release lever to open the front cover. b Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops. c Open the back cover.

148 h Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover of the machine. Paper is jammed underneath Paper Tray 1 or in the fuser unit C If the LCD shows Jam Duplex , follow these steps: Jam Duplex a Pull the paper tray completely out of the machine and check ...

Troubleshooting and routine maintenance 151 C e Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. f Re-load the paper and put the paper tray firmly back in the machine. g Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telep...

156 Cleaning the corona wires C If you have print quality problems, clean the corona wires as follows: a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Press the front cover release button a...

Troubleshooting and routine maintenance 159 C j Push the drum unit in until it stops. k Close the front cover of the machine. l Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch. Cleaning the drum u...

166 Replacing the consumable items C You will need to replace the following consumable items regularly. When the time comes to replace consumable items, the following messages will appear on the LCD. The machine will stop printing when the following maintenance messages appear on the LCD. 1 The tone...

Troubleshooting and routine maintenance 169 C Replacing a toner cartridge C Order Numbers: Toner Cartridge Standard: TN-110 (BK, C, M, Y) Toner Cartridge High Yield: TN-115 (BK, C, M, Y) The High Yield toner cartridges can print approximately 5,000 pages (Black) and approximately 4,000 pages each (C...

170 Replacing the toner cartridges C HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration. a Press the front cover release button and t...

174 Replacing the drum unit C Order Number: DR-110CL Change Parts Drum message C Change Parts Drum The machine uses a drum unit to create print images on paper. If the LCD shows Change Parts Drum , the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Chang...

180 j Press Menu , 8 , 4 . The LCD shows the parts name which needs to be reset the counter. 84.Reset Menu DrumSelect ab or OK k Press a or b to choose Drum . Press OK . l Press 1 to reset the drum unit counter. m Press Stop/Exit . Replacing the belt unit C Order Number: BU-100CL Change Parts Belt U...

Troubleshooting and routine maintenance 185 C j Press Menu , 8 , 4 . The LCD shows the parts name which needs to be reset the counter. 84.Reset Menu Belt UnitSelect ab or OK k Press a or b to choose Belt Unit . Press OK . l Press 1 to reset the belt unit counter. m Press Stop/Exit . Replacing the wa...

192 Make sure that you have the following parts for repacking: 1 Insertion sheet for repacking 2 Plastic bags for the waste toner box 3 Orange protective cover and Plastic bag that the toner cartridge originally came in (4 pieces of each) 4 Orange packing material for locking the drum unit and the b...

Troubleshooting and routine maintenance 199 C u Put the four joints (1) into the holes of the carton using steps A and B as shown below. v Close the carton and tape it shut. w (For USA) Put the box in the larger carton. x (For USA) Close the carton and tape it shut. Machine information C Checking th...

201 D D On-screen programming D Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections an...

Specifications 223 E Print media E Paper Input Paper Tray „ Paper Type: Plain paper, Thin paper or Recycled paper „ Paper Size: Letter, A4, B5 (ISO), A5, B6 (ISO), A6, Executive, Legal and Folio „ Paper Weight: 16 to 28 lb (60 to 105 g/m2) „ Maximum paper tray capacity: Up to 250 sheets of 20 lb (80...

226 Scan E 1 Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows ® XP/Windows Vista™ (resolution up to 19200 × 19200 dpi can be chosen by using the Brother scanner utility) 2 When using the scanner glass 3 When using the ADF Color/Monochrome Yes/Yes Duplex Scanning Yes TWAIN Compliant Ye...

Specifications 227 E Print E 1 The printing speed may change depending on the type of document you print. 2 From the standard paper tray and optional paper tray. 3 First print out time may change if the machine is calibrating or registering itself. Interfaces E 1 Your machine has a Hi-Speed USB 2.0 ...

Specifications 229 E Computer requirements E 1 For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 2 Third party USB ports are not supported. 3 PC Fax supports black and white only. 4 PaperPort™ 11SE supports Microsoft ® SP4 or higher for Windows ® 2000...

230 Consumable items E 1 Approx. yields based on 5% page coverage (Letter). 2 Drum yield is approximate, and may vary by type of use. 3 When printing on Letter size paper 4 When printing on Letter size paper at 5% print coverage for CMYK each Toner Cartridge Life Standard Toner Cartridges: TN-110BK ...

Specifications 231 E Ethernet wired network E 1 PC Fax Send for Mac ® 2 Printing only for Windows Server ® 2003 3 Mac OS ® X 10.2.4 or greater (mDNS) 4 BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com Network board model name NC-6500h LAN You can con...

232 Ethernet wireless network E 1 PC Fax Send for Mac ® 2 Only printing for Windows Server ® 2003 3 Mac OS ® X 10.2.4 or greater (mDNS) 4 BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com. Network board model name NC-7300w LAN You can connect your mac...

Specifications 233 E Authentication and encryption for wireless users only E Authentication method E The Brother machine supports the following methods: „ Open system Wireless devices are allowed to access the network without any authentication. „ Shared key A secret pre-determined key is shared by ...

234 Network key E There are some rules for each security method: „ Open system/Shared key with WEP This key is a 64-bit or 128-bit value that must be entered in an ASCII or hexadecimal format. • 64 (40) bit ASCII: Uses 5 text characters. e.g.“WSLAN” (this is case sensitive). • 64 (40) bit hexadecima...

235 F This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. F Glossary F ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction ...

Index 239 G G A Accessories and supplies ......................... iii ADF (automatic document feeder) ........... 34 using ..................................................... 20 Answering machine (TAD) connecting ............................................ 53 Apple ® Macintosh ® See Software Use...

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface m...

Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made ...