Page 2 - WD Service and Support; Accessing Online Support
ii WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com . If the answer is not available or if...
Page 3 - Table of Contents
MY PASSPORT USER MANUAL TABLE OF CONTENTS – iii Table of Contents WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 6 - About Your WD Drive; Features; Ultra-fast transfer rates; WD SecurityTM
MY PASSPORT USER MANUAL ABOUT YOUR WD DRIVE – 1 About Your WD Drive Welcome to your My Passport ® portable hard drive, an elegant, high-capacity storage solution for all the chapters of your digital life. Our latest edition features visual, easy-to-use, automatic, continuous backup software, and dri...
Page 7 - WD quality inside and out; Kit Contents; Windows
MY PASSPORT USER MANUAL ABOUT YOUR WD DRIVE – 2 WD quality inside and out —We know your data is important to you. So we build the drive inside to our demanding requirements for durability, shock tolerance, and long-term reliability. Then, we protect the drive with a durable enclosure designed for be...
Page 8 - Disk Drive Format
MY PASSPORT USER MANUAL ABOUT YOUR WD DRIVE – 3 The WD SmartWare software is compatible with the following operating systems: Compatibility can vary, depending on hardware configuration and operating system. For highest performance and reliability, always install the latest updates and service pack ...
Page 9 - Registering Your Drive; • Do not drop or jolt the drive.
MY PASSPORT USER MANUAL ABOUT YOUR WD DRIVE – 4 Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 45. Another way is to ...
Page 10 - Connecting the Drive and Getting Started; Connecting the Drive; Cancel
MY PASSPORT USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 5 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. It includes the following topics: ...
Page 11 - Getting Started with the WD Software; • WD Security; Next; on the WD Apps Setup Wizard:
MY PASSPORT USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 6 Getting Started with the WD Software After you have connected the drive to your computer, an installation wizard quickly gets you started with the WD software that is on the drive: • WD Security • WD Drive Utilities • WD SmartWare ...
Page 12 - Read the license agreement, select the; d. Click Next to install the selected applications and options.
MY PASSPORT USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 7 3. Read the license agreement, select the I accept the terms of the License Agreement check box, and click Next to continue: 4. On the Custom Setup dialog: a. Select an application name to see a brief description of the application...
Page 13 - Wait for the installation to complete:; Finish; to close the WD Apps Setup Wizard:; Update Software; and
MY PASSPORT USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 8 5. Wait for the installation to complete: 6. When the installation completes, click Finish to close the WD Apps Setup Wizard: 7. If you see a message that a software update is available, click Update Software and follow the on-scre...
Page 14 - a. Select the option for the type of backup that you want to run:
MY PASSPORT USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 9 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 and “Managing and Customizing the Drive” on page 43). • Installin...
Page 18 - WD SmartWare Software Functional Overview
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 13 WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab DisplayBackup Tab DisplaysRetrieve Tab DisplaysSettings Tab Disp...
Page 19 - Home Tab Display; or copy retrieved files to when your computer has more than one
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 14 Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain ...
Page 21 - Display Component; Properties
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 16 Table 1. Home Tab Functional Description Display Component Description Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software wi...
Page 23 - Backup Tab Displays; • By category—As shown in the content gauges; System; Retrieved
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 18 Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays, depending on how you want to select files to back up: • By category—As shown in the content gauges • By file—As shown in the folder ...
Page 25 - Advanced View; Apply Changes
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 20 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a ba...
Page 26 - Retrieve Tab Displays; • Selecting the backup volume to retrieve from; Switch to File Backup
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21 Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer’s internal hard drive: • Selecting the backup volume to retrieve from ...
Page 27 - Apply
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 22 Figure 10. Retrieve Tab Displays Table 3. Retrieve Tab Functional Description Display Component Description Backed Up Volumes selection box Lists the backed up volumes that are available to retrieve files from on the selected My ...
Page 28 - To the Original Places
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 23 Retrieve destination option buttons Specify the location on your computer’s internal hard drive where you want to copy the files retrieved from the selected My Passport drive: • To the Original Places copies the retrieved files t...
Page 29 - Settings Tab Display
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 24 Settings Tab Display See Figure 11 and Table 4 for a brief functional description of the Settings tab display. Figure 11. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description File Histor...
Page 30 - Help Tab Display
MY PASSPORT USER MANUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 25 Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 for a brief functional description of the Help tab display. Figure...
Page 32 - How the Backup Function Works; Start Backup; Backing Up Files; Backup
MY PASSPORT USER MANUAL BACKING UP FILES – 27 Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passpo...
Page 33 - backup appears at the upper-left corner of the Backup screen.
MY PASSPORT USER MANUAL BACKING UP FILES – 28 3. On the Backup screen: 4. To back up all of the categories of files on the internal hard drive: a. Verify that the backup mode is category and that Ready to perform category backup appears at the upper-left corner of the Backup screen. If the backup mo...
Page 34 - appears at the upper-left corner of the Backup screen.
MY PASSPORT USER MANUAL BACKING UP FILES – 29 b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup. • As required, select the check boxes for t...
Page 35 - Revert
MY PASSPORT USER MANUAL BACKING UP FILES – 30 7. To backup selected files or folders: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen. If the backup mode is category and Ready to perform category backup appears there,...
Page 36 - Stop Backup; Help; External Hard Drives
MY PASSPORT USER MANUAL BACKING UP FILES – 31 9. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: • Caution message indicating the number of files involved • View link that you ca...
Page 37 - Retrieving Files; How the Retrieve Function Works; Retrieve
MY PASSPORT USER MANUAL RETRIEVING FILES – 32 Retrieving Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy...
Page 38 - My Passport; to display the; Backed Up Volumes
MY PASSPORT USER MANUAL RETRIEVING FILES – 33 IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup on the selected My Passport drive from your computer, Select a destination for retrieved files dialog: Proceed to step 3 on page 34. Created multiple backup volum...
Page 39 - On the Select a destination for retrieved files dialog:
MY PASSPORT USER MANUAL RETRIEVING FILES – 34 3. On the Select a destination for retrieved files dialog: 4. Click Next to display the Select content to retrieve... dialog. IF you want to copy your retrieved files to . . . THEN select the . . . option. Their original locations on your computer’s inte...
Page 40 - all of the files you selected for
MY PASSPORT USER MANUAL RETRIEVING FILES – 35 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box by typing the name (or partial name) of the file or folder: • Select the Show older files check box to display ...
Page 41 - Locking and Unlocking the Drive; Password Protecting the Drive; Start
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 36 Locking and Unlocking the Drive This chapter includes the following topics: Password Protecting the DriveUnlocking the DriveChanging Your PasswordTurning Off the Drive Lock Feature Password Protecting the Drive You should password protect ...
Page 42 - Unlocking the Drive; unlocked
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 37 2. On the Set Security dialog: a. If you have more than one supported My Passport drive connected to your computer, select the one that you want to create a password for. b. Type your password in the Choose a password box, using up to 25 c...
Page 44 - Unlocking the Drive with the WD SmartWare Software; Enable auto unlock for user:; the WD SmartWare software displays a; Drive is locked; message in place of the content gauge for your My Passport drive:; Password; Click; Unlock
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 39 Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer, or disconnect and reconnect the drive to your computer, unless you selected the Enable auto unlock for user: check box when you created yo...
Page 45 - virtual
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 40 Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlo...
Page 46 - Changing Your Password
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 41 Changing Your Password To change your password: 1. Open the Change Security dialog by clicking either: • The WD Security desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Dig...
Page 47 - Turning Off the Drive Lock Feature
MY PASSPORT USER MANUAL LOCKING AND UNLOCKING THE DRIVE – 42 Turning Off the Drive Lock Feature To remove password protection from your drive: 1. Open the Change Security dialog by clicking either: • The WD Security desktop shortcut icon if you created one when you installed the application • Start ...
Page 48 - Managing and Customizing the Drive; Using the WD Quick View Icon; WD SmartWare
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 43 Managing and Customizing the Drive This chapter includes the following topics: Using the WD Quick View Icon Opening the WD SmartWare SoftwareChecking Drive StatusSafely Disconnecting the DriveMonitoring Icon Alerts Setting the Drive Sle...
Page 49 - Checking Drive Status; Safely Disconnecting the Drive; Safely remove; Monitoring Icon Alerts; shutting down or disconnecting the drive.
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 44 Checking Drive Status You can see the drive capacity used and drive temperature status, and find out if the drive is locked by h overing the pointer over the WD Quick View icon in the taskbar: Safely Disconnecting the Drive You can safe...
Page 50 - Setting the Drive Sleep Timer
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 45 Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive. 1. Open the WD Drive Utilities application by clickin...
Page 51 - Registration; Checking Drive Health
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 46 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the E-mail address box. d...
Page 52 - Your My Passport drive has a built-in Data Lifeguard; diagnostic utility that tests
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 47 • Quick Drive Test Your My Passport drive has a built-in Data Lifeguard TM diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems. The result of a quick drive t...
Page 53 - Erasing the Drive; Using the Drive Erase Function
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 48 Erasing the Drive Note: Erasing the drive also deletes the WD software and all of the support files, utilities, and user manual files. You can download these to restore your My Passport to its original configuration after erasing the dr...
Page 54 - Using the WD Drive Unlock Utility
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 49 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password: 1. Start the WD Drive Unlock utility by either: • Using your computer’s file management utility to open t...
Page 55 - Erase Drive
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 50 3. The fifth invalid password attempt displays the too many password attempts dialog: 4. Click Erase Drive to display a warning about erasing all of the data on the drive: 5. Read the warning and select the I understand check box to sig...
Page 56 - Restoring the WD Software and Disk Image; and see Knowledge Base
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE DRIVE – 51 Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities, online help and user man...
Page 57 - Managing and Customizing the Software; Specifying the Number of Backup Versions; Specifying a Different Retrieve Folder; Settings
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE – 52 Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup VersionsSpecifying a Different Retrieve FolderChecking for Software UpdatesUninstalling the WD Software Specifying the ...
Page 58 - Checking for Software Updates
MY PASSPORT USER MANUAL MANAGING AND CUSTOMIZING THE SOFTWARE – 53 3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve Folder dialog: 4. On the Set Retrieve Folder dialog: a. Click Browse and use the browse function to identify the new retrieve folder. b. Click Appl...
Page 59 - Using the Drive with a Mac; Reformatting the Drive
MY PASSPORT USER MANUAL USING THE DRIVE WITH A MAC – 54 Using the Drive with a Mac The My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you mus...
Page 60 - Troubleshooting; This chapter includes the following topics:; Installing, Partitioning, and Formatting the Drive; Why won't my computer; How to
MY PASSPORT USER MANUAL TROUBLESHOOTING – 55 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the DriveFrequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support webs...
Page 61 - How do I determine whether or not my system supports USB 3.0 or USB 2.0?
MY PASSPORT USER MANUAL TROUBLESHOOTING – 56 Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to instal...
Page 62 - Installing an SES Driver; Installing on Windows XP Computers; • Automatically, if your computer is connected to the Internet; Installing the Driver Automatically; Yes this time only
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 57 Installing an SES Driver If you do not install the WD software, you need an SES driver installed on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note: The SES D...
Page 63 - Select; Install the software automatically; and click; When the installation completes, click
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 58 4. Select Install the software automatically and click Next : 5. When the installation completes, click Finish :
Page 64 - Installing the Driver Manually
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 59 Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to Windows Update: 2. Click Next t...
Page 66 - Installing on Windows Vista Computers; Verify that your computer is connected to the Internet.; Locate and install driver; On the Found New Hardware - WD SES Device wizard screen, click; online this time only; to allow Windows Vista to connect to Windows Update:
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 61 Installing on Windows Vista Computers After you physically connect the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found N...
Page 67 - On the Found New Hardware wizard screen, click
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 62 Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software : 2. On the Found New Hardware - WD SES Device wiz...
Page 68 - Browse to; Computer; Close
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 63 4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver . d. Click Next : 5. When the installation completes, click Close :
Page 69 - Installing on Windows 7 and Windows 8 Computers; Open
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 64 Installing on Windows 7 and Windows 8 Computers After you physically connect the drive as shown in Figure 3 on page 5, use the Windows Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage : 2....
Page 70 - Browse my computer for driver software; WD SES Device Driver
MY PASSPORT USER MANUAL INSTALLING AN SES DRIVER – 65 3. Click Browse my computer for driver software . 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver : 5. Click Next . 6. When the installation completes, click Close :
Page 71 - Compliance and Warranty Information; This appendix includes the following topics:; Regulatory Compliance; FCC Class B Information; • Reorient or relocate the receiving antenna.; Safety Compliance
MY PASSPORT USER MANUAL COMPLIANCE AND WARRANTY INFORMATION – 66 Compliance and Warranty Information This appendix includes the following topics: Regulatory ComplianceEnvironmental Compliance (China)Warranty InformationGNU General Public License (“GPL”) Regulatory Compliance FCC Class B Information ...
Page 72 - Warranty Information; Obtaining Service; for information on how to obtain service or a Return Material
MY PASSPORT USER MANUAL COMPLIANCE AND WARRANTY INFORMATION – 67 KC Notice (Republic of Korea only) Environmental Compliance (China) Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, eithe...
Page 73 - Limited Warranty; , accident or mishandling while in the possession
MY PASSPORT USER MANUAL COMPLIANCE AND WARRANTY INFORMATION – 68 Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited...
Page 74 - Index
MY PASSPORT USER MANUAL INDEX – 69 Index A Accessories, optional 2 Advanced backup area, Backup tab dis-plays 20 Alerts, flashing icon 44 B Backed Up Volumes selection box 22 Backup about backing up files 27 files content box 28 , 29 , 30 procedure 27 Backup tab displays advanced backup area 20 desc...
Page 75 - See Drive Settings
MY PASSPORT USER MANUAL INDEX – 70 your computer’s content gauge 17 I ICES-003/NMB-003 compliance 66 Indicator light 3 Internal drive selector box, Home tab dis-plays 16 K Kit contents 2 L Launching WD SmartWare software 43 Learning Center topic buttons 25 LED indicator 3 Limited warranty 68 O Onlin...
Page 77 - Western Digital
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or paten...