Toshiba ES4- Manuals

Contents Chapter 2 – Features ii Stratagy General Description 01/03 Class of Service (COS) ......................................................................................................................... 22Copy Mailbox............................................................................

Contents Chapter 3 – Stratagy ES Feature Groups Stratagy General Description 01/03 iii Single-digit Menus ................................................................................................................................ 36Soft Key Control of Voice Mail ...................................

Contents Chapter 4 – Specifications iv Stratagy General Description 01/03

Stratagy General Description 01/03 v Introduction This general description is an overview of the Stratagy® Voice Processing systems and provides general information describing each system. Unless noted otherwise in this book, references to the Stratagy apply to all Stratagy product models. Organizat...

Introduction Related Documents/Media vi Stratagy General Description 01/03 Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of ...

Stratagy General Description 01/03 1 Overview 1 This chapter describes the main components of Stratagy and provides general descriptions of each of the Stratagy systems (see Table 1 on page 2 ). Unless noted otherwise in this book, references to Stratagy apply to all product lines and models. Strata...

Overview Stratagy Flash and IVP8 Stratagy General Description 01/03 3 Stratagy Flash and IVP8 Stratagy Flash and IVP8 share many of the same features and capabilities. The Flash is designed for small businesses with fewer users and lower call volumes. It delivers the power of voice processing withou...

Overview Stratagy Flash and IVP8 4 Stratagy General Description 01/03 Stratagy IVP8 The Stratagy IVP8’s circuit card architecture (shown right) is a Toshiba proprietary design utilizing state-of-the-art embedded processing capabilities. The card has flash memory and two RS-232 ports (operating at sp...

Overview Stratagy Flash and IVP8 Stratagy General Description 01/03 5 Stratagy Flash, IVP8 System Software Stratagy’s flexibility is largely a result of its software. The following provides a brief overview of the Stratagy system software. Refer to the Stratagy Installation and Maintenance Manual fo...

Overview Stratagy Enterprise Server (ES) 6 Stratagy General Description 01/03 Stratagy Enterprise Server (ES) The Stratagy ES is a powerful hardware/software platform that consists of five models—Stratagy iES32, ES4, ES80, ES96, and ES96R—designed for medium to enterprise-sized businesses. Note Unle...

Overview Stratagy ES System Software 12 Stratagy General Description 01/03 Stratagy ES System Software All of the Stratagy ES platforms run on Windows NT, with the iES32 running on Microsoft’s Windows NT 4.0 Embedded operating system software. All Stratagy ES systems including the iES32 run the same...

Overview Stratagy ES System Software Stratagy General Description 01/03 13 Stratagy ES Administration Software The Stratagy ES Administration software program is preloaded on every system and is composed of the administrative and configuration menus for the system. Operating software, voice prompts,...

Overview Features 14 Stratagy General Description 01/03 Microsoft NetMeeting Note Applies to iES32 only. Remote maintenance can be performed using the NetMeeting® software located on an IBM-compatible computer. This software replaces pcANYWHERE used on the desktop Stratagy ES systems. Features There...

Overview Feature/System Comparison Chart Stratagy General Description 01/03 15 Feature/System Comparison Chart The following table provides a list of the available Stratagy features. Supported features are denoted with a 5 in the appropriate box, where an “NA” indicates those features that are not s...

Stratagy General Description 01/03 19 Features 2 This chapter presents an overview of available Stratagy standard features. Stratagy ES features provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature Groups . Audiotex System Availability: All systems By entering ...

Features Automatic Message Copy 20 Stratagy General Description 01/03 Automatic Message Copy System Availability: All systems A mailbox can be configured to automatically copy all incoming messages into a second designated mailbox’s folder of messages. Both mailboxes retain a copy of the message. Th...

Features Caller Confirmation Prior to Transferring Stratagy General Description 01/03 21 Caller Confirmation Prior to Transferring System Availability: All systems When a caller stays on the line and does not enter any DTMF digits, the system assumes that the caller is using a rotary telephone and t...

Features Call Queuing 22 Stratagy General Description 01/03 Call Queuing System Availability: All systems When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either leaving a message or holding until the called extension becomes available. If the caller opts...

Features Copy Mailbox Stratagy General Description 01/03 23 Copy Mailbox System Availability: All systems The Copy Mailbox feature enables the System Administrator to create new mailboxes by copying an existing mailbox. Benefit(s) Saves the System Administrator time when installing new systems, upgr...

Features Disk Space Notification 24 Stratagy General Description 01/03 Disk Space Notification System Availability: All systems Automatically notifies the System Administrator whenever available system disk space falls below a defined threshold. During installation and configuration, the System Admi...

Features Fax Tone Detection Stratagy General Description 01/03 25 Fax Tone Detection System Availability: All systems All Stratagy systems can be programmed to listen for an incoming fax tone when answering incoming lines. If a fax tone is detected, Stratagy transfers the call to the destination ext...

Features Interactive Voice Response (IVR) 26 Stratagy General Description 01/03 Interactive Voice Response (IVR) System Availability: All systems Note Stratagy Flash does not support some IVR functions. Through the use of Token Programming Language Stratagy systems have a number of features that ena...

Features Mailbox – Personal Greeting Stratagy General Description 01/03 27 Mailbox – Personal Greeting System Availability: All systems Each user can record up to seven personal greetings that are played when the user is unavailable. Although only one greeting can be in effect at any one time, the u...

Features Mailbox Number – Varied/Fixed Length 28 Stratagy General Description 01/03 Mailbox Number – Varied/Fixed Length System Availability: All systems Stratagy supports mailboxes of up to eight digits, or 100 million different possible mailbox numbers. Due to hard drive storage limitations, not a...

Features Message – Date and Time Stratagy General Description 01/03 29 Message – Date and Time System Availability: All systems Prior to playing the contents of the a message, the System Administrator can configure each mailbox or group of mailboxes to automatically play the date and time the messag...

Features Message – Pause During Playback 30 Stratagy General Description 01/03 Note The Panic notification is supported by the Stratagy Flash and IVP8. Benefit(s) • Flexible notification records enable Stratagy to be used with almost any kind of PBX or notification method. • Enables users to receive...

Features Message – Purging Stratagy General Description 01/03 31 Benefit(s) • Useful to users who want to write down a long phone number or other information in a message. • Enables a user to skip forward in a previously-heard message to get one particular piece of information. Message – Purging Sys...

Features Message – Return Receipt Verification 32 Stratagy General Description 01/03 Message – Return Receipt Verification System Availability: All systems When a user sends or forwards a message to another user, the message can be marked for return receipt verification. When the message is played (...

Features Message – Volume Control Stratagy General Description 01/03 33 Message – Volume Control System Availability: Stratagy Flash, Stratagy ES Stratagy permits real-time volume control of messages during playback. While listening to messages, a user can press the appropriate DTMF keys on the tele...

Features Networking (AMIS) 34 Stratagy General Description 01/03 Networking (AMIS) System Availability: Stratagy IVP8, Stratagy ES Stratagy software supports industry standard AMIS analog networking. The AMIS analog networking protocol enables Stratagy to pass voice messages to any remote voice mail...

Features Remote Administration Stratagy General Description 01/03 35 Remote Administration Stratagy Flash, IVP8 The Remote Administrator has full screen access to the system (protected by two different passwords), including all available system features. The Remote Administrator can at any time dial...

Features Shutdown Using the Telephone Dial Pad 36 Stratagy General Description 01/03 • Report Option 2 enables you to customize a report for user mailboxes and AMIS Gateway and Proxy mailboxes. The report columns represent fields of the User screen, and can include either all or a subset of mailboxe...

Features Soft Key Control of Voice Mail Stratagy General Description 01/03 37 Soft Key Control of Voice Mail System Availability: Stratagy ES Important! Requires Toshiba Proprietary Integration. The Liquid Crystal Display (LCD) of digital telephones on the Strata CTX, provide a visual presentation o...

Features System Administrator’s Mailbox 38 Stratagy General Description 01/03 System Administrator’s Mailbox System Availability: All systems Stratagy has a special mailbox known as the System Administrator mailbox. It is Mailbox 999 and the System Administrator can access it through the telephone j...

Features Token Programming Language Stratagy General Description 01/03 39 Token Programming Language System Availability: All systems While Stratagy provides an easy configuration of mailboxes for standard features (Audiotex, Automated Attendant, Voice Messaging, dialing a standard extension, etc.),...

Features User Tutorial (New User) 40 Stratagy General Description 01/03 User Tutorial (New User) System Availability: All systems A first time user of Stratagy automatically hears a user-friendly tutorial upon logging in to his/her mailbox. The tutorial walks the user through the process of: • Recor...

Features Telephone System Integration Stratagy General Description 01/03 41 Telephone System Integration Stratagy can be configured to work with various telephone system integrations. In-band Integration System Availability: Stratagy Flash, IVP8; Stratagy ES4, ES80, ES96, ES96R Many telephone system...

Stratagy General Description 01/03 43 Stratagy ES Feature Groups 3 Feature Groups expand the standard voice processing features of the Stratagy product family by providing such advanced feature functionality as Fax Server and Unified Messaging. Offered exclusively for the Stratagy iES32, ES4, ES80, ...

Stratagy ES Feature Groups Fax Server 44 Stratagy General Description 01/03 Fax Server With the Fax Server feature group, the Stratagy ES system serves as the central hub for fax messaging and transmission. To use fax with the Stratagy ES: • A Intel GammaFax board and D/41ESC or D/160SC-LS voice boa...

Stratagy ES Feature Groups Fax Server Stratagy General Description 01/03 45 Remote Retrieval To retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews the message, is prompted that the message contains a fax, and the number of pages. The system prompts the user ...

Stratagy ES Feature Groups Automatic Speech Recognition (ASR) 46 Stratagy General Description 01/03 Unified Messaging with Fax Server When bundled with the Fax Server feature group, UM offers the user an efficient and easy way to manage all types of messages, saving time and trouble. Fax messages th...

Stratagy ES Feature Groups Unified Messaging (UM) Stratagy General Description 01/03 47 Unified Messaging (UM) Stratagy ES provides UM as an optional feature group. UM enables users to retrieve their voice, fax and e-mail messages from within their e-mail client inbox screen. To use UM with the Stra...

Stratagy ES Feature Groups Unified Messaging (UM) 48 Stratagy General Description 01/03 Internet Protocol Integration The Stratagy ES sends voice and fax messages to any e-mail service that supports the SMTP and POP3 Internet protocols. With this integration any e-mail client that supports SMTP/POP3...

Stratagy ES Feature Groups Text-To-Speech (TTS) Stratagy General Description 01/03 49 Text-To-Speech (TTS) The Stratagy ES provides TTS as an optional feature group. TTS converts text to computer-generated speech output. It is used in applications where the customer either does not want to use the d...

Stratagy General Description 01/03 51 Specifications 4 This chapter provides details of the physical and functional characteristics of the Stratagy system equipment. Stratagy Flash Stratagy IVP8 Configuration Dimensions Weight Power Requirements 1 • 48MB of Flash Memory • Supports only Fax Tone Dete...

Specifications Stratagy Flash, IVP8 Optional Equipment Stratagy General Description 01/03 53 Stratagy Flash, IVP8 Optional Equipment Stratagy ES Optional Equipment System Options Stratagy Flash 9600 baud modem for remote maintenance 1 Cable for connection of IBM-compatible PC (SG-ADMCBL) Stratagy IV...