Toshiba DKT2510-FSD - Manuals

Strata CT Digital Telephone User Guide November 2001 iii Contents Page/Internal Call Pickup ......................................................................................................... 38 Call Transfer with Camp-on ...........................................................................

iv Strata CT Digital Telephone User Guide November 2001 Contents All Call Page ............................................................................................................................. 60 Privacy On-Line ...............................................................................

Strata CT Digital Telephone User Guide November 2001 v Contents Retrieve and Auto Dial Missed Calls ............................................................................................ 92Messages, Memos, and Name Display ..........................................................................

Strata CT Digital Telephone User Guide November 2001 vii Contents Setting Call Forward ................................................................................................................... 142 Voice Mail Identification Code .................................................................

viii Strata CT Digital Telephone User Guide November 2001 Contents Appendix C Button Labels Notes to Users Index

Strata CT Digital Telephone User Guide November 2001 ix Introduction This guide describes how to use the 2000 and 2500-series digital telephones for Strata CT systems. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone (2500-...

x Strata CT Digital Telephone User Guide November 2001 Organisation Introduction Organisation ♦ Chapter 1 – The Digital Telephone Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ♦ Chapter 2 – Features describes the available digital telephone featur...

Strata CT Digital Telephone User Guide November 2001 xi Introduction How to Use This Guide Conventions Letters in [brackets] represent buttons which have Directory Numbers on them. For example: Conventions Description Note Elaborates specific items or references other information. Within some tables...

xii Strata CT Digital Telephone User Guide November 2001 Related Documents/Media Introduction Action/Response Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publicatio...

Strata CT Digital Telephone User Guide November 2001 xiii Introduction Related Documents/Media ♦ Strata Technical Library CD-ROM enables you to view, print, navigate and search publications for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD Documentation...

xiv Strata CT Digital Telephone User Guide November 2001 Related Documents/Media Introduction

Strata CT Digital Telephone User Guide November 2001 1 The Digital Telephone Grand Tour 1 This chapter familiarises you with the controls and indicators located on your digital telephone. Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in usin...

2 Strata CT Digital Telephone User Guide November 2001 Digital Telephone Models The Digital Telephone Grand Tour Digital Telephone Models Feature operations in this guide use the button designations for the 2500-series models. The following telephone models belong to the 2500-series (see Figure 1 on...

Strata CT Digital Telephone User Guide November 2001 3 The Digital Telephone Grand Tour Buttons Buttons Figure 1 20-button Digital Speakerphone with LCD 0539 Dial Pad Handset Red/GreenLED Indicators LCD Display LCD Control/SoftKey Buttons Flexible Buttons Fixed Buttons Microphone Location

4 Strata CT Digital Telephone User Guide November 2001 Buttons The Digital Telephone Grand Tour Buttons There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., Mic , Msg , Redial , Hold , Conf/Trn , Vol ▲ , and Vol ▼ ) are standard to every Strata DK 2500-series telephone (see Ta...

6 Strata CT Digital Telephone User Guide November 2001 Buttons The Digital Telephone Grand Tour Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip labe...

Strata CT Digital Telephone User Guide November 2001 7 The Digital Telephone Grand Tour Buttons Directory Number [DN] Buttons The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate or answer a call and are known as your extension or intercom number(s). You can have multi...

8 Strata CT Digital Telephone User Guide November 2001 Buttons The Digital Telephone Grand Tour Figure 2 Multiple Directory Numbers Example Feature Buttons Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 23 on Page 163 for a list of all t...

Strata CT Digital Telephone User Guide November 2001 9 The Digital Telephone Grand Tour LCD LCD In its idle state, the 32-character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination. When you have an outside call in progress, an elapsed time display give...

10 Strata CT Digital Telephone User Guide November 2001 LED Indicators The Digital Telephone Grand Tour LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rat...

Strata CT Digital Telephone User Guide November 2001 11 The Digital Telephone Grand Tour On-hook/Off-hook On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the ...

Strata CT Digital Telephone User Guide November 2001 13 Features 2 This chapter lists all the digital telephone features in alphabetical order beginning on Page 18 . These features can be performed on 2500-series digital telephones equipped with or without LCDs. Features which require a telephone eq...

14 Strata CT Digital Telephone User Guide November 2001 Before You Begin Features Automatic Line Selection You have Automatic Line Selection, if you hear dial tone and the [DN], Line, or Pooled Line Grp LED lights steady green. The LCD displays the station number ( 201 ) and the seized Exchange line...

Strata CT Digital Telephone User Guide November 2001 15 Features Quick Reference Quick Reference The following is a quick reference chart for using your telephone’s standard features. Making an Internal Call Making an Outside Call 1. Lift the handset or press Spkr ...or if you do not have Automatic ...

16 Strata CT Digital Telephone User Guide November 2001 Quick Reference Features Making an Outside Call to an ISDN Trunk press Line ...or Pooled Line Grp ...or [DN], then enter an Exchange line or line group access code (see “Exchange Line Access Codes” on Page 155 ). 2. Dial the telephone number. T...

Strata CT Digital Telephone User Guide November 2001 17 Features Quick Reference On-Hook Dialling Answering Calls When you receive an incoming call, the LCD displays either the Exchange line ( 10 ) ... or the station’s [PDN] ( 210 ). 1. Press Spkr (if you have Automatic line selection). 2. Access an...

18 Strata CT Digital Telephone User Guide November 2001 Account Code Calls Features Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, release, transfer, or place the call on hold, then answer the second call. ...

Strata CT Digital Telephone User Guide November 2001 19 Features Account Code Calls Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are usually optional. They can be entered after accessing an Exchange line or during a call, to keep track of the call for client billing purpos...

20 Strata CT Digital Telephone User Guide November 2001 Alarm Reset Features Alarm Reset Your Strata CT system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated. ➤ To reset the alarm ➤ Press Alarm Reset . Alert Signalling Alert Sign...

Strata CT Digital Telephone User Guide November 2001 21 Features Attendant Console Calling Attendant Console Calling Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console, depending upon system programming. ➤ To call any attendant cons...

22 Strata CT Digital Telephone User Guide November 2001 Automatic Callback (ACB) Features ➤ To activate ABR ➤ To cancel ABR ➤ Press Auto Busy Redial ...or [DN] + #44 . Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you back when the called station...

Strata CT Digital Telephone User Guide November 2001 23 Features Automatic Callback (ACB) ➤ To set ACB 1. After reaching either a busy/DND station or Exchange line, press Auto Callback ...or 4 . You hear busy tone, followed by dial tone (two secs.), then busy tone. When you set ACB at a busy station...

24 Strata CT Digital Telephone User Guide November 2001 Automatic Hold Features ➤ To cancel ACB (to busy or DND station) ➤ Press Auto Callback or [DN] + #43 . Automatic Hold Automatic Hold enables you to automatically place a call on hold by pressing another outside Line or a [DN] button—there is no...

Strata CT Digital Telephone User Guide November 2001 25 Features BGM Over Telephone Speakers BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ To enable/cancel BGM on your...

26 Strata CT Digital Telephone User Guide November 2001 Call Forward Features Call Forward Modes You can set your telephone [PDNs] or [PhDNs] for a variety of Call Forward modes: ♦ Call Forward—All Calls forwards all calls immediately; your telephone does not ring when called. ♦ Call Forward—Busy fo...

Strata CT Digital Telephone User Guide November 2001 27 Features Call Forward ♦ Call Forward—External forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transfe...

28 Strata CT Digital Telephone User Guide November 2001 Call Forward Features Receive CF Call When a call is forwarded to your [DN] ( 210 ), the calling [DN] ( 205 ) is displayed on the left and the [DN] called is displayed on the right [203]. Note The LCD examples shown in the following sections ar...

Strata CT Digital Telephone User Guide November 2001 29 Features Call Forward Call Forward–Busy ➤ To cancel a Call Forward – Busy ➤ Press C C C Call Frwd Busy + Spkr ...or [PDN] + #602 + Spkr . Call Forward–No Answer 1. Press Call Frwd Busy ...or [PDN]/[PhDN] + #602 . The LED flashes red. You hear c...

30 Strata CT Digital Telephone User Guide November 2001 Call Forward Features ➤ To cancel a Call Forward—No Answer ➤ Press Call Frwd No Answer + Spkr ...or [PDN] + #603 + Spkr . Call Forward–Busy/No Answer 4. Enter the time delay ( 08~60 ) seconds. Note Skip this step if you do not want to change th...

Strata CT Digital Telephone User Guide November 2001 31 Features Call Forward ➤ To cancel a Call Forward – Busy/No Answer ➤ Press Call Frwd Busy/NAns + Spkr ...or [PDN] + #604 + Spkr . Call Forward–Fixed ➤ Press Call Frwd to: . The LED lights steady red and all calls forward to a station [PDN] or vo...

32 Strata CT Digital Telephone User Guide November 2001 Call Forward Features Call Forward—External ➤ To cancel a Call Forward–External ➤ Press Call Frwd External ...or [PDN] + #670 + Spkr . 1. Store the destination number at Station Speed Dial location 139. Only perform Step 1 the first time Call F...

Strata CT Digital Telephone User Guide November 2001 33 Features Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. ➤ To change the destination number 1. Call into the CT syste...

34 Strata CT Digital Telephone User Guide November 2001 Call Park Orbits Features Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are ...

Strata CT Digital Telephone User Guide November 2001 35 Features Call Park and Page ➤ To retrieve a parked call Call Park and Page You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a Speed Dial button for one-touch activation (See “Feature Access ...

36 Strata CT Digital Telephone User Guide November 2001 Call Pickup Features Call Pickup You can pick up a call that is ringing another station’s [PDN] or [PhDN], a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station [ 200 ] display...

Strata CT Digital Telephone User Guide November 2001 37 Features Call Pickup [DN] Pickup Picks up ringing or held Directory Numbers. ➤ Press [DN] + #5#2 + [PDN] or [PhDN] that you want to pick up. Directed Call Pickup This feature enables you to pick up calls ringing in, or calls held at other stati...

38 Strata CT Digital Telephone User Guide November 2001 Call Transfer with Camp-on Features Calls Ringing Within Your Group ➤ Press Group Pickup or a [DN] + #5#34 . You are connected to the call. Calls Ringing to Other Groups Page/Internal Call Pickup This feature picks up Internal (station to stati...

Strata CT Digital Telephone User Guide November 2001 39 Features Call Transfer with Camp-on ➤ To transfer a call 1. While on a call, press Cnf/Trn . The Line or [DN] LED flashes green (conference rate). You hear internal dial tone. 2. Dial the [DN] where the call will be transferred. The Exchange li...

40 Strata CT Digital Telephone User Guide November 2001 Call Waiting Features Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or Line LED flashes red (o...

Strata CT Digital Telephone User Guide November 2001 41 Features Conference Calls Conference Calls This feature enables you to add other parties to an existing call. (If you have an LCD telephone, you can use Soft Keys to make a conference call.) The following conferencing configurations are possibl...

42 Strata CT Digital Telephone User Guide November 2001 Date/Time/Day Adjustment Features Date/Time/Day Adjustment This feature is performed from a designated station. See the System Administrator Guide for instructions. Direct Inward System Access (DISA) Outside callers with telephones that send Du...

Strata CT Digital Telephone User Guide November 2001 43 Features Direct Inward System Access (DISA) DISA Calls - External 1. From outside the system, call the DISA Exchange line telephone number. You hear a ringback tone signal, then an internal dial tone for 10 seconds. If you do not dial within 10...

44 Strata CT Digital Telephone User Guide November 2001 Direct Station Selection (DSS) Buttons (Hotline) Features Direct Station Selection (DSS) Buttons (Hotline) This optional feature enables you to use a DSS button to connect directly to another station’s [PDN]. The DSS LED shows the status (idle/...

Strata CT Digital Telephone User Guide November 2001 45 Features Door Lock(s) ➤ To activate/deactivate DND ➤ Press Do Not Disturb . The LED lights steady red and DND mode is activated. ...or press it again to toggle the feature off. Notes ● Calls forward from your station immediately while in the DN...

46 Strata CT Digital Telephone User Guide November 2001 Door Phone(s) Features Door Phone(s) Door phones can be used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You ...

Strata CT Digital Telephone User Guide November 2001 47 Features Door Phone(s) ➤ To answer a door phone call ➤ To call/monitor a door phone ➤ To call from a door phone 1. Lift the handset. If you lift the handset while the door phone is still ringing, the [DN] LED flashes green (in-use) and you are ...

48 Strata CT Digital Telephone User Guide November 2001 DTMF Tone Dialling with * and # Features DTMF Tone Dialling with * and # You may have to send * and # ## # DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on s...

Strata CT Digital Telephone User Guide November 2001 49 Features Group Listening Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker, but the called party can not hear you. You can alternate between part...

50 Strata CT Digital Telephone User Guide November 2001 Handsfree Monitoring Features Handsfree Monitoring Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call, enabling you...

Strata CT Digital Telephone User Guide November 2001 51 Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to Strata CT and that you subscribe to ISDN lines. IS...

52 Strata CT Digital Telephone User Guide November 2001 Message Waiting Features Message Waiting Light on [PDN] ➤ To answer a Msg light ➤ To cancel the Msg light 1. Press Msg , then lift the handset. If you reach a station that is busy or does not answer, go on-hook and press Msg again. The system r...

Strata CT Digital Telephone User Guide November 2001 53 Features Message Waiting Message Waiting Light on [PhDN/MW] ➤ To respond to [PhDN/MW] ➤ To cancel [PhDN/MW] Message Waiting Light on Another Telephone ➤ To set a message waiting light on another telephone 1. Press the flashing red [PhDN/ MW] LE...

54 Strata CT Digital Telephone User Guide November 2001 Microphone Cut-Off Features ➤ To cancel a message light set on another station ➤ Press [DN] and dial #64 plus the [PDN] or [PhDN] that has the message light set. Microphone Cut-Off This feature prevents callers from monitoring the sounds near y...

Strata CT Digital Telephone User Guide November 2001 55 Features Off-hook Call Announce (OCA) ♦ Speaker Off-hook Call Announce (SP-OCA) – lets callers make an announcement through the speaker of an off-hook, busy digital phone. The called telephone must be equipped with optional hardware. When you r...

56 Strata CT Digital Telephone User Guide November 2001 Off-hook Call Announce (OCA) Features HS-OCA ➤ To answer an HS-OCA talkback call ➤ To disconnect an HS-OCA call to your station ➤ Press Spkr . The HS-OCA call disconnects. SP-OCA ➤ To answer an SP-OCA call ➤ Speak toward the microphone of your ...

Strata CT Digital Telephone User Guide November 2001 57 Features Override Calls Override Calls The available override features are: ♦ Busy Override (BOV) – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The BOV muted ring can be programmed for each statio...

58 Strata CT Digital Telephone User Guide November 2001 Override Calls Features Busy Override Do Not Disturb Override Executive Override ➤ After reaching a busy station, press 2 . A muted tone is heard at the busy station, indicating that a call is waiting. The station number [ 210 ] displays. ➤ Aft...

Strata CT Digital Telephone User Guide November 2001 59 Features Override Calls Privacy Override Toll Restriction Override ➤ After reaching a busy station, press Line . Connected parties may hear an optional tone signal before you are connected. Your station’s LCD displays the Exchange line identifi...

60 Strata CT Digital Telephone User Guide November 2001 Page Announcements Features Page Announcements Station users can make page announcements to telephones and external speakers. ➤ To make a page announcement All Call Page You can make an All Call Page to digital/electronic telephones assigned to...

Strata CT Digital Telephone User Guide November 2001 61 Features Privacy On-Line Privacy On-Line With this feature, you can block those with Privacy Override from entering your Exchange line. The button does not block Busy or Executive Override. ➤ To set/cancel privacy ➤ Press Privacy on Line to set...

62 Strata CT Digital Telephone User Guide November 2001 Release and Answer Features Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of a hookswitch. When you receive the new call, the LED flashes red and...

Strata CT Digital Telephone User Guide November 2001 63 Features Speakerphone Speakerphone All digital telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any digital telephone model with an “S” in ...

64 Strata CT Digital Telephone User Guide November 2001 Speed Dial Features ➤ To answer an incoming call using speakerphone Speed Dial Speed Dial enables you to call a telephone number with a brief access code. There are two types of Speed Dial numbers: ♦ Station – assigned by individual station use...

Strata CT Digital Telephone User Guide November 2001 65 Features Speed Dial ➤ To store/replace a telephone number on a Station Speed Dial button ➤ To clear a telephone number on a Station Speed Dial button ➤ Repeat the previous procedure on Page 65 , skipping Step 3 . ➤ To program one-touch telephon...

66 Strata CT Digital Telephone User Guide November 2001 Speed Dial–Advanced Features Features ➤ To make a call using a Speed Dial button or access code Speed Dial–Advanced Features Feature Access Codes You can program SD (Speed Dial) buttons with feature access codes for a single feature or a sequen...

Strata CT Digital Telephone User Guide November 2001 67 Features Speed Dial–Advanced Features ➤ To store a feature onto a code ➤ Redial + Speed Dial + Speed Dial Access Code + Feature Access Code + Redial . Important! ● Do not lift the handset. ● If you do not enter the entire sequence within a spec...

Strata CT Digital Telephone User Guide November 2001 69 Features Speed Dial–Advanced Features Speed Dial Pause and Flash/Recall Storage Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). ...

70 Strata CT Digital Telephone User Guide November 2001 Speed Dial–Advanced Features Features ➤ To link station/system speed dial numbers Linked Speed Dial Example The System Administrator can store an Exchange line access code plus international long distance dialling codes in System Speed Dial loc...

Strata CT Digital Telephone User Guide November 2001 71 Features Speed Dial–Advanced Features where: 990 990 990 990 – System Speed Dial Code that is linked. 9 99 9 – Exchange line access code. 00 00 00 00 – international area code. 81 81 81 81 – country code (example: Japan) 3 33 3 – city code (exa...

72 Strata CT Digital Telephone User Guide November 2001 Timed Reminders Features ➤ To chain dial Speed Dial numbers Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displ...

Strata CT Digital Telephone User Guide November 2001 73 Features Timed Reminders ➤ To cancel a Timed Reminder 4. Enter desired LCD message station number ( 10 ~ 19 ) or system number ( 60 ~ 99 ) ...or enter 00 if your telephone does not have an LCD or if you do not want a message to display when the...

74 Strata CT Digital Telephone User Guide November 2001 Tone/Pulse Dialling Features Tone/Pulse Dialling With some older Exchanges, you may have to make calls on Exchange lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order...

Strata CT Digital Telephone User Guide November 2001 75 Features Two (Tandem) Exchange Line Connection Two (Tandem) Exchange Line Connection [DN] Button This feature enables a station user to connect two Exchange lines, then drop out of the conversation. ➤ To connect two outside lines (using a [DN] ...

76 Strata CT Digital Telephone User Guide November 2001 Two (Tandem) Exchange Line Connection Features Exchange Line Buttons This feature allows a station user to connect two Exchange lines, then drop out of the conversation. On some systems, both Exchange Line buttons (or Pooled Line Grp buttons) m...

Strata CT Digital Telephone User Guide November 2001 77 Features Two (Tandem) Exchange Line Connection Supervision ➤ To supervise a tandem call and release it 5. Press Cnf/Trn and hang up. You hear dial tone. Both Line LEDs continue to flash (exclusive-hold rate) and the two lines are connected. N1 ...

78 Strata CT Digital Telephone User Guide November 2001 Voice Mail Integration Features Voice Mail Integration This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Stratagy Voice Mail System with your Strata CT system. Refer to the appropria...

Strata CT Digital Telephone User Guide November 2001 79 Features Voice Mail Integration ➤ To cancel the mailbox number ➤ Press [DN] + #656 + Redial . Message Retrieval You can program a flashing MSG or [PhDN/MW] to automatically retrieve your Stratagy voice mail messages when it is pressed. Storing ...

80 Strata CT Digital Telephone User Guide November 2001 Voice Mail Integration Features ➤ To retrieve messages with Msg or [PhDN/MW] button ➤ Press Msg [PhDN/MW] button with flashing LED. ➤ To cancel automatic retrieval ➤ Press [DN] + #657 + Redial . Multiple Message Retrieval (LCD Telephones) Call ...

Strata CT Digital Telephone User Guide November 2001 81 Features Voice Mail Integration ➤ To forward calls to voice mail ➤ To cancel Call Forward 1. Press the desired Call Forward button The LED flashes. ...or a [PDN] or [PhDN] + access code. You hear a confirmation tone after entering the access co...

Strata CT Digital Telephone User Guide November 2001 83 LCD Operation 3 This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For digital telephone standard features, see Cha...

84 Strata CT Digital Telephone User Guide November 2001 Control Buttons LCD Operation Control Buttons The Mode , Page and Scroll buttons are active when Soft Keys are turned off or your telephone is idle. Table 8 lists button functions. Table 8 Control Button Definitions Button Definitions Mode Canc...

Strata CT Digital Telephone User Guide November 2001 85 LCD Operation Soft Keys ➤ To Exit from any Mode Soft Keys The Soft Key feature provides a quick-and-easy way to access frequently-used features during a call. When Soft Keys are on, they replace the Mode, Page, and Scroll functions. When your t...

86 Strata CT Digital Telephone User Guide November 2001 Soft Keys LCD Operation ➤ To turn Soft Keys ON ➤ To turn Soft Keys OFF Soft Key Display Abbreviated Soft Key feature prompts display on the LCD above the Control buttons ( Mode , Page , and Scroll ). In the following example, you would press Mo...

Strata CT Digital Telephone User Guide November 2001 87 LCD Operation Soft Keys Example: Using Soft Keys to Make a Conference Call While on an outside call ( LINE 3 ) you initiated, your LCD displays the prompts ABR , CONF , and PGE during the first 30 seconds (if ABR does not appear, then this feat...

88 Strata CT Digital Telephone User Guide November 2001 Soft Keys LCD Operation If you have Tone First Signalling, the phone rings station [203] and the display changes to: 4. (Optional) If you have voice first signalling, announce the call to station 203 . The called station answers, and you are co...

Strata CT Digital Telephone User Guide November 2001 89 LCD Operation Soft Keys Soft Key Prompts Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD. Table 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialling a busy outside t...

90 Strata CT Digital Telephone User Guide November 2001 Busy Lamp Field (BLF) Display LCD Operation Busy Lamp Field (BLF) Display This feature displays when a station is busy or ringing on any type of [DN] or Exchange line. If all or a telephone’s [PDNs] are in use on another telephone(s), the telep...

Strata CT Digital Telephone User Guide November 2001 91 LCD Operation CLI/DDI Information Mode CLI/DDI Information Mode If your system is programmed to receive both CLI and DDI information on incoming calls, press Page while the call is ringing to alternate between DDI and CLI LCD displays. After yo...

92 Strata CT Digital Telephone User Guide November 2001 Retrieve and Auto Dial Missed Calls LCD Operation Retrieve and Auto Dial Missed Calls The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (missed calls). This feature enables you to view the ...

Strata CT Digital Telephone User Guide November 2001 93 LCD Operation Messages, Memos, and Name Display ➤ To Auto Dial the lost call Messages, Memos, and Name Display The LCD on your telephone can be used to send or receive messages to/from other LCD telephone users (sample shown at right). It can a...

94 Strata CT Digital Telephone User Guide November 2001 Messages, Memos, and Name Display LCD Operation ➤ To enter LCD characters 1. Access message/memo/name display. A cursor (—) appears at the first character in the display. 2. Enter the message/name/memo (up to 32 alphanumeric characters), using ...

Strata CT Digital Telephone User Guide November 2001 95 LCD Operation Messages Messages There are three basic LCD message functions: ♦ Advisory messaging enables you to store an informative message for LCD telephones that call your phone. ♦ Silent messaging enables you to write a message that you ca...

96 Strata CT Digital Telephone User Guide November 2001 Messages LCD Operation ➤ To enter/store a station message ➤ To set an advisory message for incoming calls 1. Press LCD Msg Select ...or [PDN] + #68 . The LCD Msg Select/[PDN] LED flashes. 2. Enter the two-digit message number (10~19) to be stor...

Strata CT Digital Telephone User Guide November 2001 97 LCD Operation Messages ➤ To cancel an advisory message that has been set at your station ➤ Press LCD Msg Select ...or [PDN] + #68 + Spkr . The LED goes out. If a station message was sent, this procedure does not erase it. ➤ To set a advisory st...

98 Strata CT Digital Telephone User Guide November 2001 Messages LCD Operation Message Notifications With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones. Any station can record a message; however, only stations with an LCD are able to s...

Strata CT Digital Telephone User Guide November 2001 99 LCD Operation Messages ➤ To receive a notification station message ➤ Press Msg when your telephone Msg LED is flashing. ➤ To cancel the message from the telephone that set the message Group Notification Station Messaging This feature enables a ...

100 Strata CT Digital Telephone User Guide November 2001 Messages LCD Operation ➤ To receive a notification message ➤ Press Msg . ➤ To cancel the message from the telephone that set the message ➤ Press [PDN] and dial #64XXX , where XXX is the [PDN] of the telephone that set the message. 3. Press Pag...

Strata CT Digital Telephone User Guide November 2001 101 LCD Operation Messages Silent Messaging (Busy Station) An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can return a message to the calling station’s LCD. The two stations may continue this proced...

102 Strata CT Digital Telephone User Guide November 2001 Memos LCD Operation Memos Speed Dial Memos You can store names (12 characters max.) for each of 40 station speed dial numbers. The memo pad of names can be scrolled to select the appropriate party. The station must be enabled via system progra...

Strata CT Digital Telephone User Guide November 2001 103 LCD Operation Memos ➤ To display the Speed Dial number and memo ➤ Press Mode + 8X~X , where X~X is the speed dial number to be displayed. ➤ To dial a Speed Dial number ➤ To check a speed dial number 1. When your phone is idle, press Mode + 8 ....

104 Strata CT Digital Telephone User Guide November 2001 Name/Number Display LCD Operation Timed Reminders See “Timed Reminders” on Page 72 . Name/Number Display This feature enables you to enter a name/title, telephone number, location, etc. in system memory. This name/title (e.g., Reception) displ...

Strata CT Digital Telephone User Guide November 2001 105 LCD Operation Name/Number Display ➤ To clear name/number display ➤ To erase name/number display 1. Press [DN] + #620 . You hear confirmation tone, then busy tone. 2. Press Spkr . During clear: After clear: A name is displaced by message and ca...

Strata CT Digital Telephone User Guide November 2001 107 The Single Digital Telephone Grand Tour 4 This chapter familiarises you with the controls and indicators located on your Strata DKT2001 Digital SLT. Toshiba digital telephones incorporate state-of-the-art telecommunications technology and prov...

108 Strata CT Digital Telephone User Guide November 2001 Buttons The Single Digital Telephone Grand Tour Buttons Strata DKT2001 telephones come with six fixed buttons ( see Figure 4 ). The functions of each of the buttons are described in Table 11 . Two of the buttons ( Line Line Line Line and Msg M...

Strata CT Digital Telephone User Guide November 2001 109 The Single Digital Telephone Grand Tour LED Indicators LED Indicators The Line button has an LED that flashes at varying rates to indicate line or call status (see Table 12 ). The Msg button’s LED indicates a message is waiting. Table 11 Fixed...

110 Strata CT Digital Telephone User Guide November 2001 Volume Controls The Single Digital Telephone Grand Tour Volume Controls Your telephone has Vol ▲ / Vol ▼ buttons to increase and decrease ring tone and handset volume levels. You must hold down either button for at least 1/8 second for any vol...

Strata CT Digital Telephone User Guide November 2001 111 Single Line Digital Telephone Features 5 This chapter explains how to use the features on your DKT2001 telephone. There is a Quick Reference section for basic telephone use, followed by the features in alphabetical order. Before You Begin If y...

112 Strata CT Digital Telephone User Guide November 2001 Before You Begin Single Line Digital Telephone Features Incoming Call Ringing Patterns Your telephone ringing pattern is set in system programming. Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for incomi...

Strata CT Digital Telephone User Guide November 2001 113 Single Line Digital Telephone Features Quick Reference Quick Reference Making an Internal Call Making an Outside Call 1. Lift the handset ...or lift the handset and press Line . You hear internal dial tone. 2. Dial the desired station number. ...

114 Strata CT Digital Telephone User Guide November 2001 Quick Reference Single Line Digital Telephone Features Making an Outside Call Using ISDN If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you can make calls using this advanced service. See your Sy...

Strata CT Digital Telephone User Guide November 2001 115 Single Line Digital Telephone Features Account Code Calls Account Code Calls Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction applications. The system records the Account Codes and can pri...

116 Strata CT Digital Telephone User Guide November 2001 Account Code Calls Single Line Digital Telephone Features Verified Account Codes Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account Codes. These are called Verified Account Codes. Voluntary Account Cod...

Strata CT Digital Telephone User Guide November 2001 117 Single Line Digital Telephone Features Automatic Busy Redial (ABR) Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata CT system automatically redials the number at regular intervals. If th...

118 Strata CT Digital Telephone User Guide November 2001 Automatic Call Distribution (ACD) Single Line Digital Telephone Features Automatic Call Distribution (ACD) Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you are an ACD agent or supervisor, please refer...

Strata CT Digital Telephone User Guide November 2001 119 Single Line Digital Telephone Features Automatic Callback (ACB) Automatic Callback (ACB) After reaching a busy or the Do Not Disturb (DND) mode, you can set ACB to have the system call you back when the called station is no longer busy or in t...

Strata CT Digital Telephone User Guide November 2001 121 Single Line Digital Telephone Features Background Music (BGM) Over Telephone Speakers Background Music (BGM) Over Telephone Speakers BGM over external speakers is controlled by the System Administrator. If BGM is enabled, you can turn it ON/OF...

Strata CT Digital Telephone User Guide November 2001 123 Single Line Digital Telephone Features Call Forward (CF) ➤ To cancel Call Forward Call Forward—External This feature enables you to forward new, incoming calls to a number outside of the system. Call Forward-External does not forward internal ...

124 Strata CT Digital Telephone User Guide November 2001 Call Forward (CF) Single Line Digital Telephone Features ➤ To cancel Call Forward-External Remote Call Forward—External Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a t...

Strata CT Digital Telephone User Guide November 2001 125 Single Line Digital Telephone Features Call Forward (CF) ➤ To change the destination number 1. Call into the Strata CT system over an Exchange line programmed for the DISA feature. You hear ring back tone signal, then internal dial tone for 10...

126 Strata CT Digital Telephone User Guide November 2001 Call Park Orbits Single Line Digital Telephone Features Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or ...

Strata CT Digital Telephone User Guide November 2001 127 Single Line Digital Telephone Features Call Pickup ➤ To retrieve a parked call from any station ➤ To park a call and page another station Call Pickup You can pick up a call that is ringing another station, a call placed on hold at another stat...

128 Strata CT Digital Telephone User Guide November 2001 Call Pickup Single Line Digital Telephone Features Pick up Calls to a Group Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be created to enable you to easily pick up incoming (new or transferred) or i...

Strata CT Digital Telephone User Guide November 2001 129 Single Line Digital Telephone Features Conference Calls ➤ To pick up a call that is ringing in another group Conference Calls Strata CT enables you to participate in a variety of conference calls: ♦ Up to four stations (including your own) may...

130 Strata CT Digital Telephone User Guide November 2001 Conference Calls Single Line Digital Telephone Features Step 2: (Optional) Add More Callers to a Conference or Tandem Call 4. If you hear a single tone, voice announce the call and ask the party to pick up On internal calls, the new party must...

Strata CT Digital Telephone User Guide November 2001 131 Single Line Digital Telephone Features Exchange Line Queuing Exchange Line Queuing If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone when one is available. ➤ To cancel Exchange Line Queuing 1. ...

132 Strata CT Digital Telephone User Guide November 2001 Direct Inward System Access (DISA) Single Line Digital Telephone Features Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button dialling) can call in on Exchange lines ...

Strata CT Digital Telephone User Guide November 2001 133 Single Line Digital Telephone Features Direct Inward System Access (DISA) ➤ To make an outgoing call with DISA 1. From outside the system, call the DISA Exchange line telephone number:___-_____. See the System Administrator for this number. 2....

134 Strata CT Digital Telephone User Guide November 2001 Door Phones Single Line Digital Telephone Features Door Phones You can call a door phone and monitor the immediate area surrounding the door phone. ➤ To call/monitor a door phone ➤ To pick up a door phone call that is ringing another station 1...

Strata CT Digital Telephone User Guide November 2001 135 Single Line Digital Telephone Features DTMF Tone Dialling with * and # DTMF Tone Dialling with * and # You may have to send * and # DTMF tones to some devices or services, such as a voice mail device or computer output service. See your System...

136 Strata CT Digital Telephone User Guide November 2001 Message Waiting Single Line Digital Telephone Features Retrieve a Call on Exclusive Hold Message Waiting If your station is idle or busy on a call while another station tries to contact you, the calling station can turn on the message waiting ...

Strata CT Digital Telephone User Guide November 2001 137 Single Line Digital Telephone Features Message Waiting ➤ To cancel the Message Waiting light Set Message Waiting on Other Telephones After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can set a Message...

138 Strata CT Digital Telephone User Guide November 2001 Override Calls Single Line Digital Telephone Features Override Calls Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any station can initiate Busy Override. Off-hook Call Announce is another way t...

Strata CT Digital Telephone User Guide November 2001 139 Single Line Digital Telephone Features Paging Announcements Toll Restriction Override Stations can be individually restricted from making toll calls. Each station can be allowed or denied specific area and office codes, long distance informati...

140 Strata CT Digital Telephone User Guide November 2001 Repeat Last Number Dialled Single Line Digital Telephone Features Repeat Last Number Dialled This feature enables you to easily redial the last number called. See your System Administrator if this feature doesn’t work. The # button on your tel...

Strata CT Digital Telephone User Guide November 2001 141 Single Line Digital Telephone Features Timed Reminders ➤ To speed dial call Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. You can set the reminder to occur ...

142 Strata CT Digital Telephone User Guide November 2001 Voice Mail Integration Single Line Digital Telephone Features ➤ To cancel a Timed Reminder Voice Mail Integration This section explains how to program your telephone for Call Forward and message retrieval when using a Toshiba Voice Mail System...

Strata CT Digital Telephone User Guide November 2001 143 Single Line Digital Telephone Features Setting Call Forward Voice Mail Identification Code To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to ensure that callers receive your personal greeting, you ...

144 Strata CT Digital Telephone User Guide November 2001 Voice Mail Message Retrieval Single Line Digital Telephone Features Call Forward To Toshiba Voice Systems By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information about the call will automatically be sen...

Strata CT Digital Telephone User Guide November 2001 145 Single Line Digital Telephone Features Voice Mail Message Retrieval ➤ To retrieve messages 1. When the Msg Lamp flashes, lift the handset. 2. Press Msg ...or press Line , then Msg ...or press #408 ...or press Line + #408 . The Voice Mail Syste...

Strata CT Digital Telephone User Guide November 2001 147 Add-on Module/DSS Console 6 This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs. ♦ Digital Add-on Module (DADM) – add 20 feature buttons to 2000 & 250...

Strata CT Digital Telephone User Guide November 2001 149 Add-on Module/DSS Console DSS Console DSS Console The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for [DSS], Exchange line access, All Call Pa...

150 Strata CT Digital Telephone User Guide November 2001 [DSS] Button Add-on Module/DSS Console [DSS] Button The Direct Station Select [DSS] button can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. It can be used to transfe...

Strata CT Digital Telephone User Guide November 2001 151 Add-on Module/DSS Console Features Transfer to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM. ➤ To transfer a call to an idle station Call Transfer with Camp-on You can transf...

152 Strata CT Digital Telephone User Guide November 2001 Features Add-on Module/DSS Console ➤ To transfer call to a busy station Call Answering (Exchange Line) If your DADM or DSS console is equipped with a Line button, you can answer Exchange line calls from the DADM or DSS console as you would fro...

Strata CT Digital Telephone User Guide November 2001 153 Add-on Module/DSS Console Features Paging You can make an announcement page to a group of station telephone speakers selected in system programming with All Call Page on the DSS console. SD (if programmed) on either the DSS console or the DADM...

Strata CT Digital Telephone User Guide November 2001 155 Digital Telephone Access Codes A This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group and Paging Zone Codes. Exchange Line Access Codes Exchange lines are used when you dial an outside number. If you...

156 Strata CT Digital Telephone User Guide November 2001 Feature Access Codes Digital Telephone Access Codes Notes ♦ 9 accesses LCR or a general line group. ♦ 801~816 accesses line groups 1~16, respectively. ♦ #7001~#7200 accesses individual lines 1~200, respectively. Feature Access Codes See Table ...

158 Strata CT Digital Telephone User Guide November 2001 Speed Dial Access Codes Digital Telephone Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to...

Strata CT Digital Telephone User Guide November 2001 159 Single Line Digital Telephone Access Codes B This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group and Paging Zone Codes. Exchange Line Access Codes Your system may require that you enter an Exchange ...

Strata CT Digital Telephone User Guide November 2001 163 Button Labels C All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for but...

Strata CT Digital Telephone User Guide November 2001 169 Notes to Users Step 1: Safety Approval Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EEC’s LVD directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000. The ...

170 Strata CT Digital Telephone User Guide November 2001 Safety Approval Notes to Users Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie. ♦ SELV ports must only be connected to SELV type ports. ♦ TNV ports must only be connected to TNV type ports. 1...

Strata CT Digital Telephone User Guide November 2001 171 Notes to Users EMC Compliance The Strata CT is designed to work within the following environmental conditions: ♦ Operating temperature 0oC to 40oC ♦ Humidity 20% to 80% 1-5. Lithium Batteries Warning! All service personnel are informed that Li...

172 Strata CT Digital Telephone User Guide November 2001 Type Approval Notes to Users Step 3: Type Approval Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CT product complies with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Termi...

Strata CT Digital Telephone User Guide November 2001 173 Notes to Users Network Planning Information Step 4: Network Planning Information 4-1. Strata CT Tone Plan. Table A3 below lists the characteristics of the tones and signals used in Strata CT. 4-2. System Port to Port losses. Table A3 Tones/Sig...

Strata CT Digital Telephone User Guide November 2001 175 Index A about this book conventions xi how to use this guide x organisation x related documents xii ABR 21 , 117 ACB 22 , 119 access codes feature 66 speed dial 158 , 161 using 27 account code calls 18 , 115 emergency override of forced accoun...