Toshiba DKT - Manuals

Strata CTX DKT/IPT Telephone 10/03 i Contents Introduction Organization ...................................................................................................................... viiHow to Use This Guide........................................................................................

Contents Chapter 3 – Advanced Operation ii Strata CTX DKT/IPT Telephone 10/03 Answering a Call................................................................................................................10 Handset ......................................................................................

Contents Chapter 3 – Advanced Operation Strata CTX DKT/IPT Telephone 10/03 iii Station .............................................................................................................................28Station Call Forward Categories..........................................................

Contents Chapter 4 – DKT3014 LCD Features iv Strata CTX DKT/IPT Telephone 10/03 Paging ................................................................................................................................49 Answering a Page ....................................................................

Contents Chapter 6 – DADM/DSS Console Strata CTX DKT/IPT Telephone 10/03 v Chapter 6 – DADM/DSS Console DADM ...............................................................................................................................80 Buttons and LEDs ...............................................

Strata CTX DKT/IPT Telephone 10/03 vii Introduction This user guide describes how to use these Toshiba Strata series telelphone products with Strata CTX 100-S, CTX100, and CTX670 telephone systems: • Strata 3000-series and 2000-series digital telephones • Strata IP telephone (IPT1020-SD) • Strata Di...

Introduction How to Use This Guide viii Strata CTX DKT/IPT Telephone 10/03 • Appendix B – Button Labels lists the feature button designations of the 3000-series digital telephone models. • Appendix C - IPT1020-SD Settings explains how to enter data for this telephone if it wasn’t previously entered ...

Introduction Related Documents/Media Strata CTX DKT/IPT Telephone 10/03 ix Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the do...

Strata CTX DKT/IPT Telephone 10/03 1 The Grand Tour 1 This chapter familiarizes you with DKT3000-series digital speakerphones, IPT1020-SD Internet Protocol Telephones (IPTs), and DKT2000-series digital speakerphones (model numbers appear on the bottom of your telephone). DKT3000-series Telephones Th...

The Grand Tour DKT3000-series Telephones Strata CTX DKT/IPT Telephone 10/03 3 Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics . Flexible Buttons Your telephone can have 10, 14, or 20 F...

The Grand Tour DKT2000-series Telephones 6 Strata CTX DKT/IPT Telephone 10/03 Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX Sy...

Strata CTX DKT/IPT Telephone 10/03 7 The Basics 2 This chapter shows you the basic operation of your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone. Important! The text in this chapter applies to the DKT3000-series telephones, IPT1020-SD, and DKT2000-series telephones, unless othe...

The Basics Important - Read First 8 Strata CTX DKT/IPT Telephone 10/03 Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. ❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or...

The Basics Making a Call Strata CTX DKT/IPT Telephone 10/03 9 Making a Call There are three ways to originate a call from your digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as...

The Basics Answering a Call 10 Strata CTX DKT/IPT Telephone 10/03 Answering a Call There are several ways to answer a call: Handset ➤ If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤ If not, press the button ...

The Basics Message Waiting Strata CTX DKT/IPT Telephone 10/03 11 Message Waiting Use your 0VJ LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone c...

The Basics Microphone 12 Strata CTX DKT/IPT Telephone 10/03 Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this f...

The Basics Call Transfer Strata CTX DKT/IPT Telephone 10/03 13 Call Transfer 1. While on a call, press &QI7UQ . Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “...

The Basics Conference Calls 14 Strata CTX DKT/IPT Telephone 10/03 Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local an...

The Basics Conference Calls Strata CTX DKT/IPT Telephone 10/03 15 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤ To add Voice Mail to...

The Basics Conference Calls 16 Strata CTX DKT/IPT Telephone 10/03 Conference Split/Join/Drop This feature enables the conference master to add (Join) other phones to a conference. The conference master and another member of the conference can leave (Split) the conference for a private conversation. ...

The Basics Hold Strata CTX DKT/IPT Telephone 10/03 17 Hold 1. To place a call on hold, press +ROG . Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. • To return to the held call, press the held /LQH button. • If you do not ...

The Basics Volume Control 18 Strata CTX DKT/IPT Telephone 10/03 Volume Control ➤ To adjust the handset volume ➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤ To adjust the speaker volume for internal/ex...

Strata CTX DKT/IPT Telephone 10/03 19 Advanced Operation 3 This chapter gives you more details about your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its id...

Advanced Operation Soft Keys 20 Strata CTX DKT/IPT Telephone 10/03 Soft Keys When Soft Keys are on, they replace the functions on the 0RGH , 3DJH , 6FUROO and )HDWXUH buttons below the LCD. ( )HDWXUH is a future feature for DKT3000-series phones and the IPT1020-SD.) The following table defines Soft ...

Advanced Operation Soft Keys Strata CTX DKT/IPT Telephone 10/03 21 Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appear...

Advanced Operation Advisory Messages 22 Strata CTX DKT/IPT Telephone 10/03 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, ...

Advanced Operation Account Code Calls Strata CTX DKT/IPT Telephone 10/03 23 Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default ...

Advanced Operation Account Code Calls 24 Strata CTX DKT/IPT Telephone 10/03 Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recordin...

Advanced Operation Automatic Busy Redial Strata CTX DKT/IPT Telephone 10/03 25 Automatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destinat...

Advanced Operation Automatic Callback 26 Strata CTX DKT/IPT Telephone 10/03 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle. Automatic Callback can also place you in queue for an availa...

Advanced Operation Background Music Strata CTX DKT/IPT Telephone 10/03 27 Background Music You can set background music over your telephone speaker or over external speakers. Up to 16 different music sources can be applied to the Strata CTX system: the first source is Quiet Tone, all others can be m...

Advanced Operation Call Forward 28 Strata CTX DKT/IPT Telephone 10/03 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in system Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your CTX System Admin...

Advanced Operation Call Forward Strata CTX DKT/IPT Telephone 10/03 29 Station Call Forward Categories You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings. • Call Forward Any Call – Forwards any call, wheth...

Advanced Operation Call Forward 30 Strata CTX DKT/IPT Telephone 10/03 • Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the fea...

Advanced Operation Call Forward Strata CTX DKT/IPT Telephone 10/03 31 Call Forward Examples ➤ To set your telephone to CF Busy-No Answer to an internal extension number ➤ Press your extension button + + + = Call Forward Access Code sequence = Internal Extension Number = Ring time in seconds before C...

Advanced Operation Call History Strata CTX DKT/IPT Telephone 10/03 35 Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing. The call is placed in the list along with the number, name (if provided), time...

Advanced Operation Call Pickup 36 Strata CTX DKT/IPT Telephone 10/03 ➤ To park a call 1. While on a call, press 3DUNLQ2UELW ...or &QI7UQ + . The LED flashes green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash...

Advanced Operation Call Pickup Strata CTX DKT/IPT Telephone 10/03 37 Ringing, Page or Held Call Pickup This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page ca...

Advanced Operation Call Waiting 38 Strata CTX DKT/IPT Telephone 10/03 Notes • The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to ...

Advanced Operation Direct Inward System Access (DISA) Strata CTX DKT/IPT Telephone 10/03 39 Direct Inward System Access (DISA) Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access (DISA) and dial an extension or outgoing line without going throug...

Advanced Operation Distinctive Ringing 40 Strata CTX DKT/IPT Telephone 10/03 Distinctive Ringing ➤ To set distinctive ringing (CTX software R1.2 or lower) 1. Press to enter User Programming Mode. 2. Press a /LQH button. The Line LED is steady green. 3. Enter the ringing pitch number: = Low, = Middle...

Advanced Operation Do Not Disturb Strata CTX DKT/IPT Telephone 10/03 41 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode....

Advanced Operation Door Lock(s) 42 Strata CTX DKT/IPT Telephone 10/03 Setting DND for Another Extension ➤ To activate DND for another extension ➤ Enter (hear Entry Tone) + the Primary extension of the remote extension + the pass code + (hear Success Tone). This sets DND as if activated by the Primar...

Advanced Operation Door Phone(s) Strata CTX DKT/IPT Telephone 10/03 43 Door Phone(s) Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and ...

Advanced Operation Echo Cancellation 44 Strata CTX DKT/IPT Telephone 10/03 ➤ To call/monitor a door phone 1. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green (in-use). 2. Press (hear three tone bursts), then enter the door phone number (01~24, depend...

Advanced Operation Emergency Ringdown Strata CTX DKT/IPT Telephone 10/03 45 Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or hav...

Advanced Operation Off-hook Call Announce 46 Strata CTX DKT/IPT Telephone 10/03 Off-hook Call Announce Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button o...

Advanced Operation Override Calls Strata CTX DKT/IPT Telephone 10/03 47 3. Press 0LF or 0LFURSKQ&XWRII again to reconnect to the second caller. You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of you...

Advanced Operation Override Calls 48 Strata CTX DKT/IPT Telephone 10/03 Executive Override Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones. ➤ To perform Executive Override ➤ After reaching a ...

Advanced Operation Paging Strata CTX DKT/IPT Telephone 10/03 49 Class of Service Override By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same st...

Advanced Operation Paging 50 Strata CTX DKT/IPT Telephone 10/03 ➤ Press *URXS3DJH and enter the Group number (01~16) ...or press extension + and enter the zone number. Answering a Page ➤ To answer a Group Page, lift the handset off-hook, press extension + and enter the Page Zone number (01~08, depen...

Advanced Operation Privacy Strata CTX DKT/IPT Telephone 10/03 51 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons...

Advanced Operation Speed Dial 52 Strata CTX DKT/IPT Telephone 10/03 Speed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be us...

Advanced Operation Storing a System/Station Speed Dial Number Strata CTX DKT/IPT Telephone 10/03 53 Accessing System SD and Personal SD Directories Names can be assigned to System and Station (personal) Speed Dial numbers. These directories appear on large screen (DKT3014-SDL) telephones only. ➤ To ...

Advanced Operation Storing a System/Station Speed Dial Number 54 Strata CTX DKT/IPT Telephone 10/03 DKT3014-SDL Name Storage If you have a DKT3014-SDL phone, you can store names for Personal SD numbers (see “Storing Personal Speed Dial Names” on page 66 ). Advanced Speed Dial Operation Special Chara...

Advanced Operation Tone/Pulse Dialing Strata CTX DKT/IPT Telephone 10/03 55 Tone/Pulse Dialing With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equip...

Advanced Operation Voice Mail - Direct Transfer 56 Strata CTX DKT/IPT Telephone 10/03 Voice Mail - Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without first ringing that person’s telephone. ➤ To transfer a call directly to Voice Mail (VM) 1. While on a c...

Advanced Operation Call Recording Strata CTX DKT/IPT Telephone 10/03 61 Call Recording While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon your System Administrator, you are given eit...

Advanced Operation Call Recording 62 Strata CTX DKT/IPT Telephone 10/03 Notes The following notes apply to telephone systems that are networked. For instance, if your company is so large that some departments are connected to one system (node) and others are on another (either in the same building o...

DKT3014 LCD Features Directory and Speed Dial Listings 64 Strata CTX DKT/IPT Telephone 10/03 Directory and Speed Dial Listings The directory menu (idle state) is shown below. Direct Station Selection This option displays all named stations in alphabetical order. 1. Press the DIRECT SS Soft Key to vi...

DKT3014 LCD Features Directory and Speed Dial Listings Strata CTX DKT/IPT Telephone 10/03 65 System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection, described above. 1. Press the Soft Key next to SYSTEM SD or PERSON...

DKT3014 LCD Features Directory and Speed Dial Listings 66 Strata CTX DKT/IPT Telephone 10/03 Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers. These names will display as Soft Keys, that can be used for dialing with the Personal SD directory on the DKT3014-SDL t...

DKT3014 LCD Features Directory and Speed Dial Listings Strata CTX DKT/IPT Telephone 10/03 67 4. Enter the telephone number to be stored. If you normally a dial line access code (such as ) and/or and area code, enter the codes before the telephone number. 5. Press 6SNU , then input the name that will...

Strata CTX DKT/IPT Telephone 10/03 69 User Programming 5 User programming enables you to change your telephone’s layout/registration and other settings. With user programming you can re-define Flexible Buttons to perform other functions. • Enter numbers in your personal Speed Dial list • Program One...

User Programming Flexible Button Codes 70 Strata CTX DKT/IPT Telephone 10/03 • Call Forward – Users can set the Call Forward (CF) destination and CF-No Answer timer for the CF buttons. • One Touch – Users can set speed dial and custom feature access code sequences for One Touch buttons. • Background...

User Programming Flexible Button Codes Strata CTX DKT/IPT Telephone 10/03 71 Setting/Changing a Flexible Button’s Function 1. Press to enter User Programming Mode. 2. Press +ROG . 3. Press the Flexible Button to set or change. 4. Enter the Flexible Button Code (see Table 11 ), plus any optional para...

User Programming One Touch Buttons 72 Strata CTX DKT/IPT Telephone 10/03 One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-touch buttons can be preassigned to your...

User Programming One Touch Buttons Strata CTX DKT/IPT Telephone 10/03 73 To Use a One Touch Button ➤ Press the One Touch button. Setting/Changing a Personal Speed Dial Code See “Storing a System/Station Speed Dial Number” on page 53 . Table 12 Special Characters Entry Meaning + +ROG Indicates “stop....

User Programming Feature Codes 74 Strata CTX DKT/IPT Telephone 10/03 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 31 . Table 13 Feature Access Codes Feature Feature Acce...

User Programming LED Indicator Details 78 Strata CTX DKT/IPT Telephone 10/03 LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call ...

DADM/DSS Console DADM 80 Strata CTX DKT/IPT Telephone 10/03 DADM Digital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series telephones to provide additional buttons. Certain models are not interchangeable. The DADM3120 works with the DKT3000-series telephones and the IPT1020-SD. T...

DADM/DSS Console DSS Console Strata CTX DKT/IPT Telephone 10/03 81 DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000-series telephone requires a 3000-series DSS; the 2000-series telephone requires a 2000-series...

DADM/DSS Console DSS Console 82 Strata CTX DKT/IPT Telephone 10/03 Calling a Station ➤ To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signalin...

DADM/DSS Console DSS Console Strata CTX DKT/IPT Telephone 10/03 83 Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ➤ To t...

DADM/DSS Console DSS Console 84 Strata CTX DKT/IPT Telephone 10/03 Paging You can make an announcement page to a group of telephone speakers selected in system programming with $OO&DOO3DJH on the DSS console. 6' (if programmed) on either the DSS console or the DADM can be used for page announcem...

Strata CTX DKT/IPT Telephone 10/03 85 Centrex Application A Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flex...

Centrex Application Delayed Ringing 86 Strata CTX DKT/IPT Telephone 10/03 Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.

Strata CTX DKT/IPT Telephone 10/03 87 Button Labels B All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments...

IPT1020-SD Settings FB Buttons 92 Strata CTX DKT/IPT Telephone 10/03 FB Buttons When you press + + + +ROG (simultaneously) to enter telephone programming mode, you may need to press Feature Buttons ( )% ). The following illustrations show you the location of these )% buttons on 20, 10, and 14 button...

IPT1020-SD Settings FB Buttons Strata CTX DKT/IPT Telephone 10/03 93 5442 FB01 FB02 FB03 FB04 FB05 FB06 FB07 FB08 FB09 FB10 FB11 FB12 FB13 FB14 FB buttons for 14-button phones DKT3014-SDL Msg Spdial Redial Mic Spkr Cnf/Trn Hold Vol Z Q Feature Scroll Mode Page

IPT1020-SD Settings Initializing the IPT1020-SD 94 Strata CTX DKT/IPT Telephone 10/03 Initializing the IPT1020-SD CAUTION! If you initialize the IP telephone, all settings return to default. 1. Press + + + +ROG (simultaneously). 2. Press 9RO ▲ . 3. Press )% to initialize the telephone’s function set...

IPT1020-SD Settings IPT-to-IP Network Connection Instructions 96 Strata CTX DKT/IPT Telephone 10/03 IP Telephone Start Up Sequence After the IP telephone network setting has been programmed, the following displays occur after the IP telephone is hung-up: Action LCD Indication Remarks 1. IPT initiali...

IPT1020-SD Settings IPT1020-SD Function Settings Strata CTX DKT/IPT Telephone 10/03 97 IPT1020-SD Function Settings These steps enable you to turn On/Off button beeps, room noise cancellation, handset Busy Override, and headset volume control. You can also adjust the setting for carbon headsets vs. ...

IPT1020-SD Settings Setting the IPT1020-SD Headset Transmit Volume 98 Strata CTX DKT/IPT Telephone 10/03 Setting the IPT1020-SD Headset Transmit Volume 1. Press + + + +ROG (simultaneously). 2. Press . 3. Press the Feature Buttons to turn the LEDs On/Off for the desired volume transmission level (see...

Strata CTX DKT/IPT Telephone 10/03 99 Index A abandoned call numbers (see Call History), 35 about this book conventions, viii how to use this guide, viii organization, vii related documents, ix access codes, 52 , 53 , 71 , 74 account codes, 23 , 71 , 74 calls, 23 forced, 23 verified/non-verified, 23...