Tektronix 850 - Manuals

x Phaser 850 Color Printer Troubleshooting print quality 49 Moving the printer 55 Getting help 57 Index 61

User Guide 1 Tektronix supplies and accessories To order supplies and accessories, contact your local dealer or visit the Tektronix web site: www.tek.com/Color_Printers/products/supplies.html ColorStix Ink Item Part Number 3 Free Black sticks 016-1831-00 5 Cyan sticks plus 2 Free Black sticks 016-18...

2 Phaser 850 Color Printer Transparencies Item Size Description Part Number Premium A/Letter (U. S.) 8.5 x 11 in. 50 sheets 016-1724-00 Premium A4 (Metric Letter)210 x 297 mm 50 sheets 016-1725-00 Standard A/Letter (U. S.) 8.5 x 11 in. 50 sheets 016-1720-00 Standard A4 (Metric Letter)210 x 297 mm 50...

6 Phaser 850 Color Printer The front panel ■ Provides access to printer settings (tray, print-quality mode, network settings, etc.). ■ Displays the printer’s operating status (Ready to Print, Printing). ■ Alerts you to replace consumables, load paper, and clear jams. ? 1 2 7 6 5 4 3 Help Select Phas...

User Guide 7 Key 1. Error indicator 2. Power indicator 3. Printer model and current status 4. Display ■ Menu: Accesses printer setup menus ■ About My Printer: Displays current printer settings and information ■ Help: Accesses information and tools for solving printer problems ■ Printer Demo: Prints ...

8 Phaser 850 Color Printer Print quality modes *Approximate number of pages per minute; does not include image processing time. Based on prints with margins of .5 in. or greater. **Transparencies are printed in Standard mode. Print quality modes selectable from a printer driver or the front panel Ma...

User Guide 9 TekColor ™ color corrections Color corrections selectable from a printer driver or the front panel Description Automatic ■ Automatically applies the best color correction mode to each element on the page None ■ No color correction made to colors ■ Used with the PANTONE ® Color Chart for...

10 Phaser 850 Color Printer Paper tips ■ Print the Paper Tips Page from the printer’s front panel for a detailed list of paper types and sizes. ■ When you select a tray by location (Upper, Middle, Lower) from a printer driver, the printer feeds from that tray. ■ Always keep stored paper, transparenc...

User Guide 11 Supported page sizes and print area The image area of a print is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area. To print from a supported driver, select Print. Select Page Size. Choose one of the followin...

12 Phaser 850 Color Printer Caution Never use envelopes with windows or metal clasps; they will damage the printer. Use only the recommended envelope sizes. Envelopes must always be placed with the flap face-up. For better results, use light-weight, laser-quality envelopes. Envelopes Page size Print...

User Guide 13 Manual-feed printing Supported media See page 1 for supplies ordering information. Paper ■ Sizes: ■ A/Letter ■ Executive ■ A4 ■ A5 ■ Bond or equivalent, 60 - 150 g/m 2 ; 16 - 40 lb. ■ Heavy papers 150 - 216 g/m 2 : for example, cover stock 216 g/m 2 or 80-lb., and index stock 110-lb.; ...

14 Phaser 850 Color Printer Envelopes For better results, use light-weight, laser-quality envelopes. ■ #10 (U. S.) ■ #6 3/4 (U. S.) ■ Monarch (U. S.) ■ C5 ■ DL ■ Choukei 3 Gou ■ Choukei 4 Gou Using the manual-feed slot for single-sided printing To use the manual-feed slot for single-sided printing, ...

User Guide 15 3. Open the manual-feed slot. 4. Align the paper, transparency, or envelope, with the left side of the slot. For either Letter- or A4-size, adjust the guides on the right side of the slot. 5. When the front panel reads Waiting for Manual Feed, insert one sheet or envelope until the pri...

16 Phaser 850 Color Printer Manual-feed speciality media overview 1. Letterhead or High-Resolution Photo See Loading letterhead paper for two-sided printing on page 34 and Printing on High Resolution Photo Paper on page 29 for more information. 2. Transparencies 3. Labels See Printing on labels on p...

User Guide 17 1. Envelopes See Printing on envelopes on page 18 for more information. 2. Executive/A5 small papers Caution Never use envelopes with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap face-up. 0...

18 Phaser 850 Color Printer Printing on envelopes 1. In your application, create a document matching the measurements of the envelope (see page 11 for dimensions). 2. From your application, make these selections and send the job to the printer: ■ Set the orientation to Landscape. ■ Select your envel...

User Guide 19 Guidelines for envelope printing ■ Use the recommended envelope sizes (see page 11 ) ■ For better results, use light-weight, laser-quality envelopes. ■ No windows or metal clasps ■ No exposed gummed surfaces ■ Single-sided printing only ■ Keep unused envelopes in their original packagi...

22 Phaser 850 Color Printer Printing envelopes from Windows To print envelopes from Microsoft WORD for Windows, follow these steps: 1. From the Tools menu, select Envelopes and Labels. 2. In the Envelopes and Labels dialog box, click the Envelopes tab. 3. In the Envelopes tab, type in delivery and r...

User Guide 23 Loading the Standard Paper/ Transparency Tray Supported media See page 1 for supplies ordering information. Paper ■ 200-sheet capacity ■ Bond or equivalent, 60 - 150 g/m 2 , 16 - 40 lb. ■ Heavy papers 150 - 176 g/m 2 , 40 - 65-lb.; for example, cover stock 176 g/m 2 or 65-lb.; single-s...

24 Phaser 850 Color Printer Loading the tray 1. Use the tray’s maximum-capacity label to determine how much paper or transparency to load. 2. Load paper with the side to be printed face-up. ■ For single-sided printing, load letterhead paper with the top of the page at the front of the tray. ■ For tw...

User Guide 25 Loading the High-Capacity Paper Tray Assembly Supported media See page 1 for supplies ordering information. Paper only ■ 500-sheet capacity ■ Bond or equivalent, 63 - 120 g/m 2 , 17 - 32 lb. ■ You can use up to two High-Capacity Paper Tray Assemblies with your printer. Loading the tray...

28 Phaser 850 Color Printer Loading the tray 1. Use the tray’s maximum-capacity label to determine how much media to load. 2. Load media with the side to be printed face-up. 3. Place the media snugly against the inside left back wall of the tray. 4. Set the switch on the side of the tray for Transpa...

User Guide 29 Printing on High Resolution Photo Paper The Tektronix High Resolution Photo Paper is printable on one side only, and has a Tektronix logo on the reverse. See page 1 for supplies ordering information. 1. Insert the paper into the appropriate tray: Standard Paper/Transparency tray: 50 sh...

30 Phaser 850 Color Printer Printing on labels 1. Insert the label sheets into the appropriate tray: Standard Paper/Transparency tray: 50 sheets ■ Face-up ■ Set tray switch to Paper. High-Capacity Transparency/Label tray: 100 sheets ■ Face-up ■ Set tray switch to Label. Manual-feed slot: 1 sheet ■ F...

User Guide 31 2. If your application has a setting for labels, use it as a template. Otherwise, for margin settings, refer to the instructions included with the labels. 3. In the printer driver, make these selections: ■ Select the appropriate tray. ■ Turn off the two-sided printing option. 4. Send t...

32 Phaser 850 Color Printer Automatic two-sided printing Automatically make two-sided prints using the paper trays or the manual-feed slot. In the Print dialog box, select the two-sided printing option and a binding preference (how the page turns). To automatically make two-sided prints: ■ Do not pl...

User Guide 33 Binding preference PC Drivers Windows 95 Windows 98 ■ From the File menu, select Print. ■ Click Properties. ■ Click the Setup tab. ■ Select Print on 2 sides. ■ Check or uncheck Bind on top edge. Windows NT4 ■ Start/Settings/Printers. ■ Right-mouse-button-click on your printer’s icon. ■...

34 Phaser 850 Color Printer Loading letterhead paper for two-sided printing To load letterhead paper for two-sided printing, follow these additional steps. Caution Do not place paper that was printed on one side back into the printer to print on the second side. Pre-printed pages may stick together....

User Guide 35 2. In your printer driver, in the Print dialog box, select the tray by location: ■ Upper ■ Middle ■ Lower ■ Manual Feed Paper Note When the printer operates in automatic two-sided printing mode, the paper partially exits before printing the second side. To avoid paper jams, do not touc...

36 Phaser 850 Color Printer Adding ink Caution Use only Phaser 850 printer ColorStix® ink; the use of other ink may affect print quality and reliability. Tektronix warranties and service contracts do not cover damage, malfunction or degradation of performance caused by the use of non-Tektronix suppl...

User Guide 37 3. Place the appropriate color ink stick into the ink-loading bin that appears low. Do not force the ink sticks into the ink-loading bins. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Insert the ink stick’s narrow end first. 4. Close the top cover. The fro...

38 Phaser 850 Color Printer Emptying the waste tray When the front panel displays Empty Waste Tray, follow this procedure. See page 1 for supplies ordering information. Caution The printer’s interior may be hot. Do not reach into the printer while the maintenance drawer is removed. 1. Open the front...

User Guide 39 3. The waste tray may be hot; handle it carefully. Lift the waste tray, labeled as B, from the maintenance drawer. 4. Empty the waste tray by gently twisting the tray or tapping it on the sides of a waste container. Ink is non-toxic and can be discarded as normal office waste. 5. Repla...

40 Phaser 850 Color Printer Replacing the Maintenance Kit The Maintenance Kit is a consumable that consists of the maintenance roller and counter. The kit is located in the Maintenance Drawer, labeled as A, behind the printer’s front cover. Detailed, illustrated instructions are included with each n...

User Guide 41 Caution The printer may be hot. Do not reach into the printer while the maintenance drawer is removed. 0643-125.ai Maintenance Kit

42 Phaser 850 Color Printer Removing paper jams The front panel message indicates the jam location and information on how to clear the jam. Check the front panel for Troubleshooting Jams information. To prevent jams, use only the recommended papers, transparencies, and labels (see page 10 ), and cle...

User Guide 43 Solution 2 If paper gets caught under the Rapid Release Guide, follow these steps. Caution Handle the Rapid Release Guide carefully to avoid bending or damaging the clear plastic edge. 1. Open the exit cover. 2. Lift the blue paper guide. 3. Lift up on the blue tabs and remove the Rapi...

User Guide 45 Media Jam — Open front cover to clear 1. Open the front cover. 2. Using both hands, remove the jammed paper. 3. If there is any resistance to removing the jammed paper, turn the blue thumbwheel to help feed the paper. 4. Remove the entire sheet of paper; any pieces of paper left in the...

User Guide 47 Media Jam — Remove media (or upper) tray to clear 1. Remove the paper tray (if your printer has more than one tray, pull out the upper tray). 2. Using both hands, remove the jammed paper. 0643-74.ai

48 Phaser 850 Color Printer Media Jam — Remove middle tray to clear Media Jam — Remove lower tray to clear 1. Remove the paper tray named in the front panel display. 2. Using both hands, carefully remove the jammed paper. 0643-75.ai

User Guide 49 Troubleshooting print quality Light stripes or missing colors Clean the printhead with the printer’s front panel troubleshooting routine. 1. On the front panel, scroll to Menu. Press Select. 2. Scroll to Troubleshooting; press Select. 3. Scroll to Print Diagnostic Test Page; press Sele...

50 Phaser 850 Color Printer 4. If the test print looks like example B in the illustration, go on to Step 5. 5. Scroll to Eliminate Light Stripes; press Select. 6. Check the test print that prints automatically, to confirm that the problem is corrected. 7. Repeat Step 5 as necessary. If light stripes...

User Guide 51 Oil or ink smears Oil (drum fluid) on a print or ink smears on the front, back or edges of a page. Clean the printer’s internal paper path using the front panel troubleshooting routine. 1. Load the upper tray with sheets of clean, high-grade paper, preferably 120 g/m 2 ; 32-lb. This cl...

52 Phaser 850 Color Printer Ink streaks Ink streaks or marks on the top edge, front or back of a page. Clean the printer’s paper-exit path: ■ To clean the exit rollers, use a pre-soaked alcohol cloth. ■ To turn the rollers, use the blue thumbwheel. 0643-60.ai 0643-94.ai

User Guide 53 Clean the Rapid Release Guide: 1. Follow the steps in Solution 2 on page 43 to remove the Rapid Release Guide. 2. Gently wipe the clear plastic Rapid Release Guide with a pre-soaked alcohol cloth. 3. Reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide in...

54 Phaser 850 Color Printer Ink smears Ink smears on the bottom edge of a page. Clean the paper-feed rollers. 1. From the front panel, run the Remove Ink Smears routine; see page 51 for instructions. 2. If smears remain, open the front cover and remove the maintenance drawer. 3. To clean rollers in ...

User Guide 55 Moving the printer All moves Follow these guidelines when moving the printer within the office and preparing it for shipment: 1. The printer must be cool before moving it; otherwise, ink spills may damage the printer. Use this method: a. Close all of the printer’s covers and doors. b. ...

56 Phaser 850 Color Printer Preparing the printer for shipment Caution Parts of the printer may be hot; to avoid personal injury, allow the printer to cool and use caution when handling it. ■ Always repack the printer properly to ensure its safe shipment; refer to the instructions on the printer’s C...

User Guide 57 Getting help The printer's auto-running CD-ROM guides you to the various resources available for installing and learning more about your Tektronix color printer. Use the CD-ROM to install your printer driver software, view and print user documentation, and watch "how to" videos...

58 Phaser 850 Color Printer Color Connection colorconnection.tektronix.com Color resource for tools and information to help you get the most out of your color printer: ■ Customized support and automatic driver update notification. ■ Color education with interactive tutorials and helpful hints. ■ Fre...

User Guide 59 PhaserLink™ Software www.tek.com/Color_Printers/products/ phaserlink.html ■ View printer status using any web browser ■ Control printer settings ■ Link to online documentation via the World Wide Web ■ Receive electronic mail when consumables are low or other printer maintenance is requ...

60 Phaser 850 Color Printer Other online services Customer Support Centers Anonymous ftp server ftp.tek.com/Color_Printers/ Subscribe to email update notices www.tektronix.com/Color_Printers/support/ subscribe.html Australia 1-800-811-177 Austria 0660 5804 Belgium 02 720 9602 Brazil 0800 16 0220 Can...

User Guide 61 Index A accessories ordering information 1 adding ink sticks 36Automatic color correction 9 B Black and White color correction 9 C cart for printer, ordering information 4cleaning for print quality 49 cleaning kit ordering information 3 clearing paper jams (brief) 42color corrections A...