Sun Microsystems V880 - Manuals

Preface 10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Intended users This document is written for: ● Avaya support personnel ● Avaya factory personnel ● Contact center administrators Users of this document must be familiar with Avaya CMS and the Solaris oper...

Conventions and terminology Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 11 Conventions and terminology Unless noted otherwise, the phrase "Sun Fire" used in this document applies to both the Sun Fire V880 computer and the Sun Fire V890 computer. If yo...

Preface 12 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Reasons for reissue The May 2006 version of this document was changed for the following reasons: ● To make general wording and format corrections. Issue 3.0 of this document was changed for the following ...

Preface 14 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Related documentation You might find the following Avaya CMS documentation useful. This section includes the following topics: ● Change descriptions on page 14 ● Administration documents on page 14 ● Soft...

Related documentation Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 15 Software documents For more information about Avaya CMS software, see: ● Avaya Call Management System Release 13 Software Installation, Maintenance, and Troubleshooting Guide, 07-600954 ● Av...

Preface 16 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Call Center documents For more information about Avaya Call Center documents, see: ● Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061 ● Avaya Call...

Related documentation Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 17 Platform upgrades and data migration Use a platform upgrade when upgrading to a new hardware platform (for example, upgrading from a SPARCserver 5 to a Sun Netra 210). The new hardware platf...

Preface 18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Documentation Web sites For Avaya product documentation, go to http://www.avayadocs.com . Additional information about new software or hardware updates will be contained in future issues of this book. New...

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 19 Installation This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion. Procedure Completed Preparing for i...

Installation 20 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Preparing for installation This section contains the following information that will help you prepare for the computer installation: ● Safety precautions on page 20 ● System precautions on page 21 ● ...

Preparing for installation Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 21 System precautions Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment. Wear antistatic wrist straps when handli...

Installation 22 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Required tools You need the following tools to do the installation: ● Phillips #2 screwdriver ● ESD grounding wrist strap ● Antistatic mat Electrical specifications Parameter Value V880 V890 Input ● ...

Preparing for installation Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 23 Physical specifications Service access specifications Parameter English value Metric value Height (with casters) 28.1 inches 71.4 centimeters Width 18.9 inches 48.0 centimeters Depth 32...

Installation 24 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Environmental specifications For the most reliable system operation: ● The room must have sufficient air conditioning capacity to support the cooling needs of the entire system. ● The air conditionin...

Unpacking and inventorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 25 Unpacking and inventorying the equipment ! WARNING: ! WARNING: Never move the system when the power is on. Excessive movement can cause catastrophic disk drive failure. Al...

Installation 26 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Parts list Verify that you have the following components before you start the installation: ! Important: Important: DO NOT install internal hardware shipped loose with the Sun computer at this time. ...

Unpacking and inventorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 27 Determining the computer model This book is written for use with several different models of the Sun Fire computer. The differences between the models are few. This sectio...

Installation 28 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Computer layout Familiarize yourself with the layout of the computer. The minimum configuration for the computer depends on the model. The layout of the V880 is as follows: ● One CPU/Memory board wit...

Unpacking and inventorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 29 The layout of the V890 is as follows: ● One CPU/Memory board with two UltraSPARC IV processors and 8-GB total memory ● Four 146-GB disk drives, mirrored two plus two ● One...

Installation 30 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Front panel The following figure shows the front of the computer with the disk drive door open. Tape drive Disk drive slots v880_front.cdr

Unpacking and inventorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 33 Hardware options This section includes the following topics: ● V880 hardware options on page 33 ● V890 hardware options on page 33 V880 hardware options . V890 hardware op...

Installation 34 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Rack mounting The computer can be rack mounted. For information about rack mounting, see Sun Fire 880 Server Rackmounting Guide or Sun Fire V890 Server Rackmounting Guide at the Sun documentation Web...

Setting up power Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 35 Setting up power To set up the AC power: 1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position. See the following figure. 2. Connect the IEC 320 end of each...

Installation 36 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Peripheral connectivity The following figure shows in general how equipment is connected to the computer. The callouts are described in Parts list on page 37. One HSI/P card is usedfor up to four ACD...

Installation 38 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Connecting the monitor, keyboard, and mouse To connect the monitor, keyboard, and mouse to the computer: 1. Attach the monitor video cable to the graphics card. Tighten the thumbscrews to secure the ...

Connecting the remote console modem Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 39 Connecting the remote console modem This section describes how to connect the remote console modem to the computer. This modem allows personnel at a remote support center to di...

Installation 40 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Connecting to external interfaces This section describes the external interfaces connected to the computer. This section includes the following topics: ● Connecting the switch link on page 40 ● Conne...

Turning on the system and verifying POST Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 41 Turning on the system and verifying POST Once you assemble the system, including the loose hardware that is shipped with the system that you installed with help from CMS P...

Installation 42 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. Press and release the power button to the left of the key switch to turn on the system. Note: Note: The POST diagnostics occur each time that you turn on the system. The POST diagnostics test the ...

Turning on the system and verifying POST Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 43 11. Enter: probe-ide This verifies that the system sees the DVD drive (IDE model in V890). A message that is similar to the following example is displayed: 12. Verify that...

Installation 44 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Identifying installed PCI cards If there are problems with the PCI cards, do the following to troubleshoot the problem. If all PCI cards are operational, you can skip this procedure. At the command p...

Identifying installed PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 45 You can also use the cfgadm command to display the following information about the cards in the PCI slots: In this example: ● Slot 0 has a Dual Ultra320 SCSI card. ● Slot 1 has a g...

Installation 46 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Setting the remote console modem options The computer uses a modem for remote console access. The U.S. Robotics Sportster 33.6 Faxmodem is used in the U.S. and Canada. Outside of the U.S. and Canada,...

Setting the remote console modem options Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 47 7. Enter the following commands: AT AT&F1 (loads the factory default configuration into active memory) AT&W0 (writes the current configuration to NVRAM template Y0...

Installation 48 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Turning the system over for provisioning After completing the physical installation of the system, the installation continues with software provisioning. This is normally done with the support of the...

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 49 Maintenance This section describes the following maintenance procedures: ● Precautions on page 50 ● Computer layout on page 51 ● Turning the computer off and on on page 54 ● Accessing components inside the comput...

Maintenance 50 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Precautions ! DANGER: ! DANGER: Hazardous energy levels are present inside the system when the system remains connected to a power source, regardless of the key switch position. Also, hazardous energy...

Maintenance 54 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Turning the computer off and on Use the following procedures to turn the computer off and on. To turn off the computer: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This sh...

Turning the computer off and on Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 55 To turn on the computer: 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. Turn on the system monito...

Maintenance 56 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Accessing components inside the computer For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors. This section includes the following topics: ● O...

Maintenance 58 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing and closing a side door To replace and close a side door: 1. Position the side door mounting pins over the corresponding holes in the chassis rear panel and lower the side door into place. S...

Maintenance 60 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining PCI cards This section includes the following topics: ● Required references on page 60 ● Precautions on page 61 ● PCI card configuration on page 61 ● PCI card compatibility with CMS loads ...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 61 Precautions ! WARNING: ! WARNING: The graphics card, High-Speed Serial Interface/PCI (HSI/P) cards, and SCSI cards are not hot-pluggable cards. Before replacing these cards, you must turn of...

Maintenance 64 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 PCI card compatibility with CMS loads There are software compatibility issues with the following PCI cards. HSI/P X.25 interface card The HSI/P X.25 interface card is supported with CMS R3V9 and R3V11...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 65 Maintaining hot-plug PCI cards Some of the PCI cards used with the computer can be added, removed, or replaced without shutting down the computer. This procedure is called "hot-plugging&...

Maintenance 66 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 PCI slot LEDs for hot-plug operation The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and...

Maintenance 68 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Preparing a hot-plug card for removal Before you remove a hot-plug card, you must verify that the devices residing on the card are not currently in use. In most cases, the card you are removing is fau...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 71 Installing a hot-plug PCI card To install a card: 1. Enter: cfgadm This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck the...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 73 12. Connect the external cables to the card. ! Important: Important: If you are installing the ethernet cards to rearrange them in the correct order (see Reconfiguring PCI network cards on p...

Maintenance 74 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing the graphics card The graphics card provides an interface for the local monitor. ! Important: Important: The graphics card does not support hot-plug operation. You must shut down the system ...

Maintenance 78 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 23. If you just installed an XVR-100 graphics accelerator card on a CMS R3V11 V880, continue with Installing the XVR-100 software packages (V880 and R3V11 only) on page 78. Installing the XVR-100 soft...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 79 Replacing SCSI cards The following cards that support SCSI connections can be found in the V880 and V890 computers: ● Dual Ethernet and Dual SCSI card (V880 only) ● SunSwift SCSI card (V880 ...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 83 Maintaining HSI/P cards (R3V11 on V880 only) An HSI/P card supports X.25 switch links. For eight links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signaling fo...

Maintenance 88 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Installing the first HSI/P card or a pair of HSI/P cards To install the first HSI/P card or a pair of HSI/P cards: 1. Verify that you have a recent CMSADM file system backup before you change card con...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 91 24. Enter: boot -r This reboots the system so that it recognizes the new HSI/P cards. Note: Note: Sometimes the system fails to recognize a newly installed HSI card. If this happens, the com...

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 93 Adding a second HSI/P card Use the following procedure to add a second HSI/P card to a system that is already in operation. To add a second HSI/P card: 1. Verify that you have a recent CMSAD...

Maintenance 96 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining disk drives This section includes the following topics: ● Prerequisites on page 96 ● Disk drive compatibility with CMS loads on page 96 ● Disk drive configurations on page 96 ● Required re...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 97 The following diagram shows a six-disk configuration on a V880: The disks are mirrored as follows: ! Important: Important: Each pair of disks must be the same size. For example, if the dis...

Maintenance 98 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Required references You need access to the following documents to do the disk maintenance procedures: ● The CMS software installation, maintenance, and troubleshooting document for your CMS release ● ...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 99 Replacing a single boot disk or replacing data disks If you are replacing a single boot disk or a data disk, you can hot-plug the disk drives without shutting down the system. To remove an...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 101 7. Enter: luxadm remove loop_name ,s number where loop_name is the name of the fiber channel loop, and where number is the slot number for the disk drive. Example: luxadm remove FCloop,s3...

Maintenance 102 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 11. Using your thumb and forefinger, push the drive latch upward to release the drive handle. Swing the handle away from the drive until you feel the drive connector disengage from the backplane. Do ...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 103 15. Enter: luxadm insert The following message is displayed: 16. Release the drive handle on the replacement disk drive. Use your thumb and forefinger to pinch the drive latch upward to o...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 109 Setting up the disk drives After you replace defective disk drives, do one of the following, depending on drives replaced: Partitioning disk drives If you are replacing a defective data d...

Maintenance 110 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Disk partition values During the disk partitioning procedure, you must enter the size of each partition. Since disk models change often, see the software installation, maintenance, and troubleshootin...

Maintenance 112 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Partitioning and formatting a disk To partition and format a disk: 1. At the system prompt, enter: format A message that is similar to the following example is displayed: 2. Enter the disk number tha...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 113 3. Enter: partition The partition menu is displayed: 4. At the partition> prompt, enter: print The default partition table is displayed. The table for a 146-GB FC-AL data disk will loo...

Maintenance 114 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 b. Enter the partition ID tag from the table. For partition 0, press Enter to accept the default of unassigned. The system prompts for permission flags. c. Enter the permission flag, usually wm or wu...

Maintaining disk drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 115 12. Enter: y A message similar to the following is displayed: 13. If you added more than one disk drive, enter disk , and repeat Steps 2 through 12 for each drive. 14. After you have part...

Replacing the DVD drive Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 119 Replacing the DVD drive To replace the DVD drive: 1. Remove any disks from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. ...

Maintenance 122 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 13. Do one of the following: ● On the IDE model DVD in the V890, set the IDE interface to the Primary Master position. This setting is done using the jumpers on the back of the drive as shown in the ...

Maintenance 124 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining tape drives This section includes the following topics: ● Tape drive compatibility on page 124 ● Ordering tapes on page 124 ● Cleaning the tape drive on page 125 ● Replacing the internal ...

Maintaining tape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 125 Cleaning the tape drive This section describes how you clean the tape drive. Note: Note: CMS computers do not ship with tape drive cleaning tapes. Avaya recommends that customers purchase...

Maintenance 126 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing the internal tape drive To replace the internal tape drive: 1. Remove any tapes from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the ...

Maintaining tape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 129 Adding and removing an external tape drive for data migration To temporarily add an external tape drive for data migration, and remove the tape drive when the migration is complete: 1. Lo...

Maintenance 134 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining CPU/Memory boards This section describes how to replace or add memory modules and CPU/Memory boards. This section includes the following topics: ● CPU and memory configurations on page 13...

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 135 Checking the current memory and CPU configuration To check the current memory size, memory configuration, and CPU configuration: 1. Enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v |...

Maintenance 136 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Shutting down the system To shut down the system: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 The system shuts down. 2. Press and release the front panel power button to turn off the system. Wait for the...

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 137 Removing a CPU/Memory board To add memory or replace a CPU/Memory board, you must first remove the CPU/Memory board. To remove a CPU/Memory board: 1. Open the right door. 2. Attach ...

Maintenance 138 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 5. Rotate the CPU/Memory board ejection levers out so that the CPU/Memory board connectors disengage from the motherboard. See the following figure. 6. Pull the CPU/Memory board from the chassis. 7. ...

Maintenance 140 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 8. Holding the bottom edge of the module parallel to the socket, align the module so that each of the contacts is centered on a socket pin. See the following figure. 9. Push firmly and evenly on both...

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 143 Restarting the system To restart the system: 1. Turn on any external SCSI devices, starting with the device that is farthest from the system and working toward the system. 2. Turn o...

Replacing a power supply Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 145 Replacing a power supply In normal conditions, a power supply can be replaced without shutting down the system. However, a power supply must always occupy bays 0 and 1. If a power supply...

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 149 Troubleshooting This section includes the following topics: ● Using the remote console on page 150 ● Tools on page 157 - Using the prtdiag command on page 158 - Using the cfgadm command on page 164 - System mess...

Troubleshooting 150 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the remote console If your system does not boot, or if the system cannot be diagnosed locally, remote support personnel might want to redirect control of the console port from the local con...

Troubleshooting 152 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Redirecting the remote console back to the local console CAUTION: ! CAUTION: Do not enter Ctrl+D from the remote console to exit the system without first redirecting control back to the local con...

Using the remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 153 Redirecting the console using OpenBoot mode This procedure describes how to use the OpenBoot mode to redirect the local console to serial port A. Use the OpenBoot mode to redirect the re...

Using the remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 155 Method 1: from the remote console : To redirect control of the console port from the remote console back to the local console: 1. Do one of the following: ● If the system is in UNIX, ent...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 157 Tools There are several tools available to help diagnose hardware problems. The tools are described in the following sections: ● Using the prtdiag command on page 158 ● Using the cfgadm command on page 164...

Troubleshooting 158 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the prtdiag command The prtdiag command displays system diagnostic information. To display this diagnostic information, enter: /usr/platform/‘uname -m‘/sbin/prtdiag -v | pg The following is...

Troubleshooting 164 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the cfgadm command The cfgadm command displays diagnostic information about CPU/Memory boards, SCSI controllers, and PCI cards. To display this diagnostic information, enter: cfgadm The fol...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 165 System messages System messages can alert you to system problems, such as a device that is about to fail. By default, many of the messages are displayed on the system console and are stored in /var/ adm . ...

Troubleshooting 166 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot PROM firmware tests The OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and hardware tests. Note: Note: Different versions of Solaris have different versions of ...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 167 Test descriptions The following table lists some of the OpenBoot PROM On-Board firmware test commands. Note that for some commands, test results are displayed. For other commands, the ok prompt is displaye...

Troubleshooting 168 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Probing disk drives This test checks all disk drives. Symptom: The internal disk drives are reporting errors. Solution: To check the status of the disk drives: 1. Enter: /usr/sbin/shutdown -y -i0...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 169 Probing all SCSI media devices This test checks all media devices. Symptom: The tape, DVD, or external disk drives are reporting errors. Solution: To check the status of the media devices: 1. Enter: /usr/s...

Troubleshooting 172 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot diagnostic tests OpenBoot Diagnostics (OBDiag) is a menu-driven diagnostic tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices by t...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 173 Test descriptions See the following table for a summary of OpenBoot Diagnostic test commands. The command numbers are not shown since they vary for the different computers. Command name Description SUNW,hm...

Troubleshooting 174 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Additional references: See Sun OpenBoot 4.x Command Reference Manual at the following Sun documentation Web site for more information: http://docs.sun.com ide@1 Tests the IDE controller. i2c@1,2e...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 175 POST diagnostic messages To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware problems: 1. At the ok prompt, enter: boot 2. Scan the displayed messages on the screen....

Troubleshooting 176 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot initialization commands The following table describes OpenBoot initialization commands that are provided by the system. These commands are useful in some situations in which the system f...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 177 Diagnosing status indicators Many hardware components of the computer have LEDs that can be used to diagnose problems. This section describes the following status indicators: ● Front panel status indicator...

Troubleshooting 178 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Several status indicators provide general system status, alert you to system problems, and help you to determine the location of system faults: ● At the top of the status and control panel, three...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 179 PCI slot status indicators The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when the left door is open. There is a hot-plug button and three LEDs for...

Troubleshooting 180 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 The PCI slot LEDs are defined as follows: The following table shows how to interpret the PCI slot LED patterns. Name Icon LED function Power on Lights when the slot is receiving power. Fault Blin...

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 181 Power supply status indicators There are three LEDs located on the rear panel of each power supply. See the following figure. The following table describes the function of each LED. Name Icon LED Function ...

Troubleshooting 182 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Disk drive status indicators The disk fault LED on the system status and control panel indicates the general status of the disk subsystem. The disk fault LED lights when a fault is detected in th...

Troubleshooting 184 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Tape drive status indicators The tape drive LEDs show the following status: ● Tape LED (green) - The LED flashes to show activity (loading, unloading, reading, and writing). The LED is steady whe...

Troubleshooting 190 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Troubleshooting tape drives Use the following procedures to troubleshoot tape drives: ● Checking tape status ● Reassigning device instance numbers for tape devices on page 192 Checking tape statu...

Troubleshooting 192 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Reassigning device instance numbers for tape devices As tape drives are added to and removed from a system, the device instance numbers can get out of sequence with the number of tape drives. For...

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 193 Recovery procedures This section provides solutions for the following problems: ● Preserving data after a system failure on page 193 ● Loss of power on page 194 ● Probe command warnings on pa...

Troubleshooting 194 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Loss of power If the system loses power, it is recommended (but not required) that you empty the DVD-ROM and tape drives. The system boots from the hard disk drive by default. Turning on the comp...

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 195 Turning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Press and release the front panel power button to turn off the...

Troubleshooting 196 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Probe command warnings Symptom: When running any of the probe commands, the following message is displayed: CAUTION: ! CAUTION: Do not continue. Answer n . Do not answer y . Solution: To recover ...

Troubleshooting 198 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9. Reinsert the HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. 10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps int...

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 199 4. Add @0,0 at the end of the line as shown in the following example: nvalias disk /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@0,0 Adding the @0,0 gives the command the target and slice of the prima...

Troubleshooting 200 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Remote console port problems This section contains problems you may encounter with the remote console port. Symptom: The remote console port will not initialize for dialing in or dialing out. Sol...

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 201 7. Enter: /usr/lib/saf/sac -t 300 This restarts SAC. 8. Enter: sacadm -l Confirm that SAC is running. The system should report the port status as ENABLED . 9. Enter: /cms/install/bin/abcadm -...

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 205 Index Index A accessing components inside the computer . . . . . 56 ACD switch link setup . . . . . . . . . . . . . . . 91 adding disk drives . . . . . . . . . . . . . . . . . 98 , 116 external tape drive for da...