Samsung SVMi-8 - Manuals

1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for theDCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-8 may act as an Auto Attendant syste...

System Capacities D Deeffaauulltt R Raannggee Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message Retention 9999 days 0 - 9999 days Total Messages per Mailbox 0 - 9999 Total Message Duration 600 seconds 0 - 9999 second...

2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipmentand operates as an integral part of it. The component parts of the SVMi-8 are as follows: SBC (SVMi-8 MOTHERBOARD) SBC stands for Single Board Computer and it is ...

Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk driveis being accessed, the one marked ACT shows the operating status of the card. HDD Access LED The HDD access LE...

MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of stor-age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk. The current size of this memory is about 100 ...

VOICE PROCESSING MODULE (VPM) IIM MP PO OR RTTA AN NTT N NO OTTEE: The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs arenot labeled with the letters SEC they will not work in the SVMi-8 product. The VPM is used...

3 Software Features The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customized to meet the indi-vidual requirements of each installation. In some cases even this may not be necessary. The SVMi-8 software comes equipped with many useful features to fit a wi...

Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message youreceive. This can be used for call back o...

Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational sys- tem, some people may want to add or record some additional prompts. This can easily be done using the built invoice studio. Any prompt in the system can be re recorded. Schedule Table The sch...

Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and knowwhat you are doing. Maximum Greeting Length The maximum greeting length...

Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless thesubscriber is busy on another call and has recorded a B...

Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability. When a subscriber does not answer a call, the subscriber's personal greeting can contain anoption to be paged. When the caller elects to have the subscriber paged, the SVMi...

Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available wherever there is a phone, and can be set for immediate or future delivery. This makes them useful for keeping trackof your entire workload to schedule or serve as reminders for meetings. ...

Password Security All administration is under password control to prevent unauthorized access. Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient. Subscriber Database A da...

SVMi-8 Installation Table of Contents Installing the SVMi-8 Card in the Phone System 3 Installing the SVMi-8 in a DCS COMPACT II 3 General 3 ! System Resources 3 ! DCS COMPACT II Hardware Compatibility 3 ! DCS COMPACT II Software Compatibility 3 Inspection 3 Removing the Cover 3 Inserting the Card 3...

1 Installing the SVMi-8 Card in the Phone System The SVMi-8 card can be installed in the DCS, DCS COMPACT II or iDCS 500. Because the installation instructions are slightly different for each product please follow the section below that corresponds to your particular DCS product. We are aware that i...

Installing the SVMi-8 in an iDCS 500 GENERAL ! SYSTEM RESOURCES For the purposes of assigning system resources the SVMi-8 card consumes the equivalent system capacity of 8keysets. ! iDCS 500 HARDWARE COMPATIBILITY No special requirements. ! iDCS 500 SOFTWARE COMPATIBILITY All versions of the iDCS 50...

2 Installing Individual SVMi-8 Components Installing a Voice Processing Module Each SVMi-8 comes with one VPM installed. Adding new VPMs is as simple as plugging them in. There is no specialprogramming to do, the card will be recognized when the system powers up. Removing the Plastice Housing (If Ap...

3. Position the Voice Mail card with solder side up, so that the holes in the card line up with the studs on the HDD adapter. 4. Insert the 4 screws, and tighten until snug. DO NOT OVERTIGHTEN.5. Replace the plastic cover (if the Voice Mail card is to be installed in a DCS or iDCS 500).6. Replace th...

3 SVMi-8 Set Up with DCS Phone Systems This section provides the additional steps required to set up the SVMi-8 card for operation in all the DCS telephonesystem products. Included here is information regarding the software set up for the phone systems. After inserting the SVMi-8 card and turning th...

TESTING THE HARDWARE 1. Call each SVMi-8 port individually and confirm that SVMi-8 answers.2. Call group 529 / 549 and confirm that SVMi-8 answers. If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi-8hardware.You are now ready to begin programmin...

4 Connecting Optional Equipment There are two ports available on the front of each SVMi-8, a serial interface (the serial port on SVMi-8 is the 9 pinmale connector), and a parallel interface. All the possible peripheral connections will be to one of these ports. The possible connections are: Serial ...

When this is complete press ‘Ctrl + L’ two or three times to refresh the screen and you should see the SVMi-8 StatusScreen. You are now ready to program the system. ! FILE TRANSFER The Serial Port is primarily designed as a programming interface but may be used to transfer files using thecommands XX...

We recommend that you use HyperTerm to connect to the SVMi-8. The HyperTerm settings are listed in the previoussection. Parallel Port The parallel port on SVMi-8 is used for UPLOADING (sending) and DOWNLOADING (receiving) files to and from theSVMi-8. This connector is designed to connect to a Zip Dr...

1 SVMi-8 Programming Overview Table of Contents Auto Configuration 3 Quick Setup 3 System Administration 3 The Subscriber 3 The System Administrator 4 The Applications Administrator 4 Programming Methods 5 The Screen Interface 5 Knowledge Requirements 5 Equipment Requirements 5 Using the Screen Inte...

Programming Categories 10 Subscriber Options 10 SVMi-8 Administration Options 10 DCS / DCS COMPACT II / DCS 500 Related Options 10 MMC Listing 10 ! DCS COMPACT II 10 ! DCS 11 ! iDCS 500 11 SVMi-8 Directory Structure 12 The Table Files 12 Prompts 12 Messages 12 Mailboxes 12 Defaulting the Configurati...

1 Auto Configuration The SVMi-8 has been designed to simplify the installation procedure and minimize set up time. The following havebeen automated. ! An extension is created for every extension on the system. This means that the automated attendant will imme-diately recognize all extensions and gro...

2 Programming Methods Data may be entered and changed in the SVMi-8 by three methods. These are, the Screen Interface, DTMF SystemAdministration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-8 serial port. This makes use...

Using the Screen Interface After connecting the terminal equipment press ‘Ctrl+L' to clear and refresh the screen. You will see a status of thecurrent operating condition including the status of each port and some general system data. The main screen looks like this and shows port activity and gener...

Screen Movement Keys Tab Moves Cursor to NEXT Field or Line (Wraps Around) Ctrl + Q Moves Cursor BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl + T Moves Cursor to TOP Field on Screen Ctrl + B Moves Cursor to BOTTOM Field on Screen Ctrl + U Page...

3 Programming Categories When programming the SVMi-8 there are three types of data: Subscriber Options, SVMi-8 Administration Options,and Phone System Options. Subscriber Options These are the options entered by a subscriber, that control the individual behavior of their mailbox. The instructionsfor...

# DCS MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 # iDCS 500 MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 Programming Categories 11 MMC 750 MMC 751 MMC 752 MMC 753 MMC 754 MMC 755 MMC 756 MMC 757 M...

4 SVMi-8 Directory Structure The TABLE Files (*.TBL) All customer configuration is located in the \Dta\ *.tbl files. Block.TBL All block parameter data. Schedule.TBL The schedule table is not a block, so its data is stored separately in this file. SiteInfo.TBL Useful customer data entered in "Si...

1 SVMi-8 Programming Reference Table of Contents System Main Menu 3 Open Block Table 4 Save Application 4 Schedule Table 5 Subscriber List 6 System Wide Parameters 7 Voice Studio 11 Operating Utilities 12 Port Activity 16 Override Mode 18 View System Reports 18 Site Information 22 Status Screen 22 E...

! Mode Specific Event Pointers 27 ! Template Blocks 27 Block Types and Descriptions 28 Announcement Block 28 AudioText Librarian 30 Bye Block 34 Directory Block 35 EClass Block 39 Extension Block 47 List Block 57 Mailbox Block 61 MClass Block 68 Menu Block 74 Mode Block 81 Query Block 83 Speak Block...

Schedule Table The Schedule Table determines when the SVMi-8 will automatically change Modes. A mode is a set of operatingrules for a specific situation, like day mode or night mode. These changes may be based on Port Number, Date orDay of Week, and Time of Day. The Schedule Table contains one recor...

Ports Column The port number (1 through 8) sets a mode change for a particular port. If there are no other entries in the Schedule Table for this port, it will run the specified mode continuously. If this field is set to All, this entry willbe used by all ports which do not have specific port entrie...

Entering a New Subscriber To enter a new subscriber, highlight a blank line and press ENTER. Type in the subscriber’s last name, enter a comma(,) and type the subscriber’s first name. Press ENTER and then type the extension and mailbox numbers for this sub-scriber. SVMi-8 automatically creates the e...

System Timers Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVMi-8 performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging (Voice Mail or Annou...

Subscriber Admin This effects only the GUI and allows access only to the following: Subscriber List, Display User Log, and Status Screen. Voice Files Min Recorded Length This parameter sets the minimum record time that is to be considered valid. It is specified in hundredths of seconds. A setting of...

Multilingual Voice Prompts Support The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined byLanguage and Locale (or dialect). The two fields on this page that you can edit are: Key Code The key code is the digit entered by the caller and used by the...

Voice Studio To access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is an utility for recording custom prompts and announcements. A series of dialog screens will leadyou through setting up your system for recording. You will be asked the following...

Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to pro- vide information on the intended usage of the recording. The entered text has no effect on the actual recording.However, it is recommended that the recording be the same as the text to m...

Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-8 block definitions and on theStatus Screen. This will not clear the total run time display in System Wide Parameters. Backup and Restore This is a series of dialog boxes that will take the System Ad...

D: This will perform a back up and save the files on the Zip drive connected to the SVMi-8 parallel port. Starting the File Transfer Press 'Ctrl + W'. AFTER THE FILE BACK UP PRESS THE RED RESET BUTTON ON THE SVMi-8 TO RESTART THE SYSTEM. ! R REES STTO OR REE File Selection Dialog The System Administ...

Port Activity This screen provides the System Administrator the ability to observe, port specific, line by line system activity ineither real time (as it happens) or through the SVMi-8’s Activity Log (if it's already happened). This activity containsdetailed information for both subscriber and publi...

SHELL [any valid DOS command] Shells out to DOS command screen, executes any valid DOS command. Returns to the Port Activity screen upon completion of command. If no command is given, remains at DOS commandprompt until user types "Exit" to return to Activity screen. STATUS Displays system in...

Override Mode The Override Mode bypasses control of the Schedule Table. This allows the System Administrator to immediately puta single port or group of ports in a specific mode. This override will stay active, on the specified ports, until theSystem Administrator reasserts the automatic schedule. T...

Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart. By Day of Week (Port Utilization) Displays call activity by day of week. Reporting Indicates the report period. This is the date beginning when the Report Counters were...

Site Information This screen menu allows the System Administrator access to helpful information about the site in which the SVMi-8is installed. This information becomes very useful long after the system installation has been completed. These are only memo screens but it is recommended that these scr...

System Activity Calls To - Date The total number of calls that the SVMi-8 has processed. Average Calls per Week The average number of calls per week averaged over all weeks. Directory Accesses The total number of callers that have accessed the directory. Times All Ports Busy The total number of time...

2 Explanation of Default Configuration Application Design Creating an application consists of linking the appropriate Blocks into a set of Call ControlPaths which, for a particu-lar caller, or group of callers, represents a Call Routing Solution. The number of ControlPaths, needed to establish asati...

Important Basic Concepts Blocks Blocks are the components used to build your individual customer application. All call flow is programmed usingthese blocks. Each block type has a specific function, and can be chained together with other blocks to provide acomplete call processing solution. There are...

Station Block The station block is responsible for dialing. When the SVMi-8 dials or transfersany calls it uses a station block. All devices accessible via Touch-Tone dialing inSVMi-8 use at least one of these. Each contains the call progress information tomonitor and process calls to the associated...

TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLATE, PASSWORD thenGOTO, SEARCH ON, and FILE. The TARGET is the Name of the Block to pass control to next. Modes At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple ...

3 Block Types and Descriptions Announcements Block Description An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recordedvoice information for playback in an audiotext application. After playing the announcement, control is passed to thetarget of t...

Announcement The name of the announcement. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. ANN Number The number representing this announcement. It may not be the same as the number of any other announce...

Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is donein the Schedule Table. This selection allows you to program...

Library Administration AudiotextLib The name of this block. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. Max Ann Length The maximum recordable length, in seconds, of any announcement created via acces...

Caller Interface Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entry after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry fromthe caller. Repeat Pmts if NO Entry Indicates the number of...

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modesare Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the scheduletable. This selection allows you to program different desti...

USER-EXIT Pointer The next block to go to when the administrator is done recording an announcement. It is rec- ommended that the named block be the MENU Block that control was transferred from, to allow the administrator torecord another announcement. Open Audiotext Announcements Open Audiotext Anno...

Directory Block Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Notethat in order for the directory feature to work the included subscribers must have recorded their names and enteredDTMF values for them. This information include...

Search Controls Maximum Number Of Matches The number of names played to the caller if more than one name matches the entry. The number can be between 1 and 8. Search Based on First Name When an extension is set up, generally people are listed by last name, comma, and first name. This parameter deter...

To use a custom prompt, highlight the prompt number to be changed, enter the new number, and press ‘Ctrl + O’ tobring up the Prompt Text Generator. Enter the desired prompt text and press ESCAPE to return to the directoryscreen. You must go into the Voice Studio and record the custom prompt before i...

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modesare Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the scheduletable. This selection allows you to program different desti...

EClass Block Description The EClass (Class of Service) Block is an expansion or extension of service parameters which pertain to an ExtensionBlock. All extension blocks are associated with one Eclass Block. Eclass Blocks specify the voice prompts and operating parameters to be used when transferring...

Retries on Invalid The number of times from 0 to 99 that the SVMi-8 will allow the caller to re-enter his password if an invalid password was entered. Repeat on No Entry The number of times from 0 to 9 that the SVMi-8 will repeat prompts, if no entry is made by the caller. This only effects prompts ...

Transfer Prompts Target herald Prompt The prompt # that plays during a transfer. By default this is "transferring to…". Forward herald Prompt The prompt # that plays when a call is forwarded. By default this is "forwarding to…". Blind transfer Prompt The prompt # that plays during a ...

Digits and Prompts Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer. Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of thedigit selection. Redirect Call This is the digi...

On Hold Information Messages Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold for a busy extension, there are two parameters for this feature. 1st - The Hold position will be played when the caller first begins to hold.2nd - The Hold p...

Outcall Authorizations On Premise (Y/N) Set to 'Y' to allow the subscriber to make on-premise Outcalls. The On Premise Station Type— Station type to use for on-premise out calls. If left blank, SVM will automatically select a Station type. Press ENTERto bring up the Target Generator. Select a new or...

Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modesare Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the scheduletable. This selection allows you to program different desti...

NO-ENTRY Pointer This is the Block to go to if no entry is made within the ECLASS Block when prompted. INVALID Pointer This is the Block to go to if an invalid entry is made within the ECLASS Block when prompted. QUE-FULL Pointer The next Block to go to if the number of callers allowed to hold in qu...

Authorizations Blocking Allowed Call blocking will prevent any calls from being transferred to your extension or designated loca- tion. You may think of it as a DND feature. It will override all call transfer instructions (follow me, forward, find meetc.), but it will not override call screening. A ...

external location. When this feature is activated, SVMi-8 will perform a full (supervised) transfer. If there is noanswer at the designated location the caller will be returned to voice mail. Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers wh...

Greeting Number Recorded Greeting Numbers When a subscriber is using the 'Basic' greeting type, different greetings will play depending on different call coverage conditions. When a subscriber has the ‘Basic’ greeting enabled, they will be able to access and program the Personal greetingmenu from th...

Caller Options Processor Greeting Two greeting options are available in the SVMi-8 Extension Block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however, if allowed,record a mailbox greeting). The caller will be played a list...

Activity Counters This page will keep track of this extension blocks activity. It contains the following statistics. Total shows the totalnumber of calls this Block has processed during the period specified in the following range. From - To Indicates the period, from the date when the Report Counter...

Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail message, and the percentage of the total calls this number represents. Operator The number of calls processed by this Block, during which the caller elected to go to the Operator, and what p...

Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below. From - To: Indicates the period from the date when the Report Counters were last cleared till the current date. List Members This page contains a list of the mailboxes, ...

Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi-8. It also controls the operatingcharacteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriberhas Mailbox Administration capabilities. This...

Extension The Extension number to which the mailbox belongs. To edit this field, press ENTER to bring up the Target Generator. Select and open Extension. Choose a new or existing Block from the Target Generator pick list andpress ENTER. Press ‘Ctrl + O’ to review or edit the chosen Block. MCLASS Thi...

Message Alert Controls (Notification) Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new mes-sages in their mailbox. Alert On A 'Y' in this field enables Message Alert capabilities for this mailbox. An 'N' disables the Message Alert feature....

Pager Notification (Beeper) Pager Notification Enabled A 'Y' enables the pager notification of new messages received. An 'N' disables this option. Notify on Urgent Message Only Alerts the subscriber only if the message left was designated as urgent. Station The type of station block to use for pager...

MClass Block Description The MClass (Class of Service) Block is a block containing many general parameters effecting Mailbox or List Block.Each MClass Block may be associated with one or several subscriber mailboxes (Mailbox Blocks) or List Blocks. Thisinformation includes the maximum length of a ma...

Public Caller Interface Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entry during the message editing and message retrieval operation. The time begins at the end of speaking the prompt that requests anentry from the caller. Upon entry of the first d...

Message Notification and Delivery The following programming parameters can be entered for Message Alert (being called at a designated number andnotified of new messages) or Pager (notification by beeper). Port To Use The port used for notification. Enter specific port numbers (eg. 1,2,4) or a range ...

Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each OperatingMode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as newModes are created. Pressing ENTER at this field opens a Pointer Mode...

Menu Block Description The Menu is used to speak something to the caller, collect a caller's DTMF entry, and pass control to another Block.A menu can accept entries from 1 to 10 digits in length. The Menu performs a search operation to match the caller ENTRY. For example, a Menu prompt may be, "...

Repeat Prompts if NO ENTRY Indicates the number of times, from 0 to 9, the menu prompts are repeated, if no entry is made by the caller. Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry. The allowable inputs are 0 - 9. When retri...

INPUT from This is a display only field, referencing what Input Source this Menu is using. See 'Input From...'. Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block...

Action Column When searching for a match to a caller entry or for a particular pointer, SVMi-8 follows a consistent sequence.MENU Blocks require a more elaborate search than other Blocks. However, the pattern is consistent. It looks for themost specific match. A direct digit match on an INPUT value ...

Type Column Represents the three character pneumonic for the type of Block targeted. Below are a few examples: MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined...

Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu / OperatingUtilities / Clear report count to the present time. Statistics include: Abandoned Calls Callers who hung up while in this menu. Admin Count The number of times an administrator a...

Mode Block Description A Mode block exists for each operating mode. An operating mode is defined by a combination of port(s) and time. Itcan be as simple as Day or Night mode, or more complex (e.g. a special mode that is in effect for port 2 and 3between 9.23 AM and 7.41 PM on Mondays and Wednesdays...

General Parameters Mode Number The number is identified with the name of the mode. Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in seque...

Query Block Description Query Blocks are used to create a "voice questionnaire". The SVMi-8 can be configured to ask the caller a series ofquestions, record the caller's voice responses and combine the responses into single, or multiple, voice message(s)that is (are) placed into one, or more...

Digit Assignment Digit to Playback Response The DTMF digit that causes SVMi-8 to play back the voice response, just recorded, to the caller. Digit to Change Response The DTMF digit that will cause SVMi-8 to repeat the query and allow the caller to change his response. Digit to Confirm Response If th...

ERROR Count The number of calls processed by this Block which encountered a condition which SVMi-8 could not recognize, or were terminated due to a processing error, and what percentage of the total calls this number repre-sents. NEXT Count The number of calls processed by this Block, during which t...

Matching Dial Strings There are two ways for the SVMi-8 to select a station block. The station is specifically selected by a Mailbox or Extension Block or Automatic selection. This Matching Dial Stringarea is where the automatic selection takes place. If a Station Block has not been explicitly assig...

Transfer Controls Simultaneous Xfers-Y/N Set this parameter to 'Y' to allow more than one port to transfer to the same station simultaneously. This applies to blind transfer conditions only. Station groups and operator positions are examples of"Yes" situations. Internal Station Not used. Mon...

The Call Progress Train routine fills in values (depending on the four conditions above) on pages 2 and 3 of theStation Block as follows: Page 2 Settings: Maximum Sound and SilenceDelay Before ReturningSound and Silence FiltersSound and Silence Tolerance Page 3 Settings: Busy Signal ClassificationRi...

2nd Silence Tolerance Above: … (%) Amount the second silence can vary upward from some accepted level with- out breaking cadence. 2nd Silence Tolerance Below: … (%) Amount the second silence can vary downward from some accepted level without breaking cadence. TThhee ffiieellddss oonn tthhiiss ppaagg...

Ring Signal Classification Ring Type Sound Length Type 1 rings have a sound longer than this, type 2 are shorter (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Maximum Type 1 Silence Maximum length of silence to be part...

4 Appendix Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string: & - This is a flash-hook which is critical for signaling on analog systems. , - The comma is a one second pause. \ - The backslash is a four second...