Samsung IF012J-E - Manuals

Table of contents Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center 87 Testing the Product 87 Checking the Resolution and Frequency 87 Check the followings. 88 Q & A 92 Specifications General 93 Preset Timing Modes 96 Appendix Responsibility for the Pay Service...

6 Before Using the Product Chapter 01 Safety Precautions The following safety instructions are to ensure your personal safety and prevent property damage. Please read the following to ensure the proper use of the product. Safety symbols Symbol Name Meaning Warning A serious or fatal injury may resul...

7 Electricity and Safety Warning Do not use a damaged power cord or plug, or a loose power socket. • An electric shock or fire may result. Do not use multiple products with a single power socket. • Overheated power sockets may cause a fire. Do not touch the power plug with wet hands. Otherwise, an e...

8 Installation Warning DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. • A fire may result. Have a technician install the wall-mount hanger. • Installation by an unqualified person can result in an injury. • Only use approved...

9 Operation Warning There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • A fire or electric shock may result. • Contact Samsung Customer Service Center for repairs. Before moving the product, turn off the power switch and disconnect the power cable ...

10 Caution Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). • Dust accumulation combined with heat can cause a fire, electric shock or electric leakage. Do not put DC power adapters together. • Otherwise, a fire m...

11 Parts Front Side (SNOW-1703U / SNOW-1703ULD) " The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Preparations Chapter 02 Parts Description HDBT 4, HDBT 3, HDBT 2, HDBT 1 View the input HDBT source status. 4 : HD...

16 " Remote control button functions may differ for different products. Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image b...

17 Display information about the current input source. Move to the upper, lower, left or right menu, or adjust an option's setting.Confirm a menu selection.Exit the current menu. A: Select the desired screen mode, normal mode or Live Mode . " Before changing to Live Mode , set Source to HDMI 1 ,...

18 Remote Control (SNOW-1703U / SNOW- 1703ULD model only) Cable Connection RS232C Cable Interface RS232C (9 pins) Pin TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps Data bits 8 bit Parity None Stop bit 1 bit Flow control None Maximum length 15 m (only shielded type) • Pin assignment 1 2 3 4 5 ...

19 • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable 5 1 6 9 -P2- 1 2 3 -P1- -P1- -P1- -P2- -P2- Male type Rx 3 ---------- 1 Tx STEREO Tx 2 ---------- 2 Rx PLUG Gnd 5 ---------- 3 Gnd (3.5ø) LAN Cable • Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Color Signal 1 White and orange TX+ 2 Orange T...

21 Connection • Connection 1 " Ensure that you connect the RS232C(IN) adapter to the RS232C IN port on the product. RS232C IN HDBT OUT HDBT IN DATA OUT (Forward) DATA IN DATA OUT DATA IN IFH RS232C IN HDBT OUT HDBT IN DATA OUT (Forward) DATA IN DATA OUT DATA IN IFH-D RS232C IN HDBT OUT HDBT IN D...

23 Control Codes Viewing control state (Get control command) Header Command ID Data length Checksum 0xAA Command type 0 Controlling (Set control command) Header Command ID Data length Data Checksum 0xAA Command type 1 Value Command No. Command type Command Value range 1 Power control 0x11 0~1 2 Inpu...

25 • Ack Header Command ID Data length Ack/Nak r-CMD Val1 Checksum 0xAA 0xFF 3 'A' 0x14 "Input Source" "Input Source": An input source code to be set on a product. • Nak Header Command ID Data length Ack/Nak r-CMD Val1 Checksum 0xAA 0xFF 3 'N' 0x14 "ERR" "ERR" : A cod...

26 Connecting and using devices Chapter 03 Before Connecting Pre-connection Checkpoints " Before connecting a source device, read the user manual provided with it.The number and locations of ports on source devices may differ from device to device. " Do not connect the power cable until all ...

28 Connecting to a Video Device • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. • You can connect a video device to the product using a cable. " Connecting parts may differ in different products. ...

29 Connecting the LAN Cable " Connecting parts may differ in different products. RJ45 • Use Cat7(*STP Type) cable for the connection. *STP: Shielded Twisted Pair " Connect to a HUB or router that supports the DHCP function. SNOW-1703U / SNOW-1703ULD Installation Precautions Do not install th...

30 Installing the cabinets Install the cabinet using the frame kit provided by the manufacturer.For more information about how to install the frame kit, refer to the user manual that comes with it.Samsung shall not be liable for any damage to the product and any injury to the users or others that ma...

31 Replacing the cabinet module IFH 1 UNL OCK UNL OCK LOCK 5 UNL OCK 2 6 3 LOCK 4 LOCK IFH-D 1 UNL OCK UNL OCK 5 LOCK LOCK UNL OCK 2 6 LOCK 3 LOCK 7 4 8 IFJ 1 5 22 6 3 4

32 Precautions when handling the cabinets [Caution to prevent external shock and dropping of the product]After removing the protective brackets, be careful not to expose the product to external shocks or vibrations. Make sure that the product is not dropped from any height. Be careful not to expose ...

33 Connecting to cabinets " Connect SNOW-1703U or SNOW-1703ULD to an external device, and then connect it to IFH, IFH-D, and IFJ devices. IFJ supports only SNOW-1703ULD. " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. ...

34 Changing the Input source Source s SOURCE → Source Source DisplayPort Web Browser HDMI 1 HDMI 2 MagicInfo S " The displayed image may differ depending on the model. Source allows you to select a variety of sources and change source device names. You can display the screen of a source device c...

35 Web Browser s SOURCE → Source → Web Browser → E Web Browser " The displayed image may differ depending on the model. " Connect a LAN cable to access Internet from the product, similar to accessing the Internet from a computer. Settings s SOURCE → Source → Web Browser → u → Settings → E Ge...

37 Encoding Encoding Choose an encoding method for web pages. The current setting is Auto. • Auto / Manual (Current : Unicode) About Display the current version of Web Browser. Refresh Options s SOURCE → Source → Web Browser → u → Refresh Options → E Refresh Interval Set the time for the web browser...

38 Using LED Signage Manager " The installation process for LED Signage Manager may be affected by the graphics card, motherboard, and network environment. " Make sure that Windows 7 or higher and Microsoft .NET Framework 4.5 are installed on the computer, before installing LED Signage Manag...

39 Player feature Player → Player → E Play a range of content such as channels with schedules assigned, templates or files. Used 199.33 MB Available 4.26 GB(95%) 1 2 3 4 5 6 Player Filter By: All Options No channel. Network Channel Network File My Templates Internal Memory " The displayed image ...

40 When content is running Control buttons on the remote You can use buttons on your remote control to play, pause, or skip between content on the playlist. Button Function TOOLS Brings up the menu bar. INFO Displays the information of the content. ► Goes to next file or page. ◄ Goes to previous fil...

41 File Formats Compatible with Player • Supported file systems include FAT32 and NTFS. • A file with a vertical and horizontal resolution larger than the maximum resolution cannot be played. Check the vertical and horizontal resolution of the file. • Check supported video codec types and versions. ...

42 Contents File Extension Container Video Codec Resolution Frame rate (fps) Bit rate (Mbps) *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.mov *.flv *.vob *.svi *.m2ts *.mts AVI MKV ASF MP4 3GP MOV FLV VROVOB PS TS SVAF H.264 BP/MP/HP 4096 x 2160 4096 x 2160: 24 3840...

47 Clone Product → Clone Product → E Clone Product MENU " The displayed image may differ depending on the model. Export settings on the product to an external storage device. You can also import settings from an external storage device.This option is useful when assigning the same settings to se...

48 ID Settings → ID Settings → E ID Settings " The displayed image may differ depending on the model. Assign an ID to a set. Device ID Enter the ID number of the product connected to the input cable for input signal reception. (Range: 0~224) " Press u / d to select a number, and press E . &#...

49 Video Wall → Video Wall → E Video Wall " The displayed image may differ depending on the model. " For the supported resolutions, refer to the S-Box Group Supported items in the Standard Signal Modes table on page 96 . " The S-Box Grouping function is not supported when Picture → LED P...

50 Format Select how to display images on the LED display. • Full : Display images in full screen with no margin. • Natural : Display images in the original aspect ratio without enlarging or reducing the size. " The Format option is only enabled when Video Wall is set to On .

51 Network Status → Network Status → E Network Status " The displayed image may differ depending on the model. Check the current network and Internet connection.

52 Picture Mode → Picture Mode → E Picture Mode " The displayed image may differ depending on the model. Select a picture mode ( Picture Mode ) suitable for the environment where the product will be used. Video/Image mode improves the picture quality of the video device. Text mode improves the p...

53 On/Off Timer → On/Off Timer → E On/Off Timer " The displayed image may differ depending on the model. " You must set Clock Set before you can use this feature. On Timer Set On Timer so that your product turns on automatically at a time and on a day of your choosing. The product turns on a...

55 Ticker → Ticker → E Ticker " The displayed image may differ depending on the model. Input text while a video or image is displayed and display the text on the screen. • Off / On • Message : Enter a message to display on the screen. • Time : Set the Start Time and End Time to display a Message...

56 URL Launcher → URL Launcher → E URL Launcher URL Launcher " The displayed image may differ depending on the model. For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " To use the URL Launcher feature, set Play via to URL Launcher in Syst...

57 URL Launcher Settings → URL Launcher Settings → E URL Launcher Settings " The displayed image may differ depending on the model. • Install Web App : Enter URL to install the web application. • Install from USB Device : Install the web application from the USB storage device. • Uninstall : Rem...

61 Contrast / Brightness / Sharpness / Color / Tint (G/R) m MENU → Picture → E Your product has several options for adjusting picture quality. " When you make changes to Contrast , Brightness , Sharpness , Color or Tint (G/R) , the OSD will be adjusted accordingly. " You can adjust and store...

62 Gamma m MENU → Picture → Gamma → E Adjust the primary color intensity. " If Picture Mode is set to Calibration , Gamma is disabled. Advanced Settings m MENU → Picture → Advanced Settings → E " If Picture Mode is set to Calibration , Advanced Settings is disabled. Dynamic Contrast Adjust t...

63 LED Picture Size m MENU → Picture → LED Picture Size → E Set the details of the picture size. Output Resolution Provides optimized pictures according to the LED screen resolution. • UHD / FHD " The S-Box Grouping function is not supported when Picture → LED Picture Size → Output Resolution is...

64 Picture Options m MENU → Picture → Picture Options → E " If Picture Mode is set to Calibration , Picture Options is disabled. Color Tone If Picture Mode is set to Text • Off / Cool / Standard / Warm If Picture Mode is set to Video/Image • Off / Cool / Standard / Warm1 / Warm2 " If Picture...

65 OnScreen Display OnScreen Display Screen Protection Message Display Language Menu Size Reset OnScreen Display English Original " The displayed image may differ depending on the model. Screen Protection m MENU → OnScreen Display → Screen Protection → E Auto Protection Time If the screen displa...

66 Message Display m MENU → OnScreen Display → Message Display → E Source Info Select whether to display the source OSD when the input source changes. • Off / On No Signal Message Select whether to display the no-signal OSD when no signal is detected. • Off / On MDC Message Select whether to display...

67 Network Network Network Status Open Network Settings Server Network Settings Device Name [LED S/Box] Samsung LUH Series " The displayed image may differ depending on the model. Chapter 08 Network Status m MENU → Network → Network Status → E You can check the current network and Internet statu...

68 Network Settings Connecting to a Wired Network There are three ways to attach your product to your LAN using cable. • You can attach your product to your LAN by connecting the LAN port on the back of your product to an external modem using a LAN cable. See the diagram below. The Modem Port on the...

69 Set the network connection to use Internet services such as perform software upgrades. Automatic Open Network Settings Connect to the network using a LAN cable.Make sure a LAN cable is connected first. How to set up automatically 1 Select Open Network Settings . The Open Network Settings session ...

70 Server Network Settings m MENU → Network → Server Network Settings → E Connect to Server To run Player connect to a network. • Server Address / SSL / Port " If the SSL option is enabled, the server is configured to use https and data transfer is encrypted. " Enter the server IP address an...

71 System System Accessibility Start Setup Time Auto Source Switching Power Control Eco Solution Fan & Temperature " The displayed image may differ depending on the model. Accessibility m MENU → System → Accessibility → E Menu Transparency Adjust transparency of menu box. • High / Low High C...

72 Start Setup m MENU → System → Start Setup → E Go through the initial setup steps like you did the first time you used this product. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. Time m MENU → Sy...

73 Auto Source Switching m MENU → System → Auto Source Switching → E Turning on the display with Auto Source Switching On , and the previous video source selection is not active, the display will automatically search the different video input sources for active video. Auto Source Switching When the ...

74 Standby Control You can set the screen standby mode to be applied when an input signal is received. • Auto Power-saving mode will activate if no input signals are detected even though a source device is connected to the display.The message No Signal will appear if no source device is connected. •...

75 Fan & Temperature m MENU → System → Fan & Temperature → E Fan Control Selects auto or manual for the fan speed settings. • Auto / Manual Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable.The default ...

76 Change PIN m MENU → System → Change PIN → E The Change PIN screen will appear. Choose any 4 digits for your PIN and enter it in Enter New PIN . Reenter the same 4 digits in Confirm New PIN . The product has memorized your new PIN. " Default password: 0 - 0 - 0 - 0 Security m MENU → System → S...

77 General m MENU → System → General → E Smart Security Security provided to protect your TV and connected storage devices against viruses includes. Scan Inspect the TV and connected storage devices to check for viruses. Isolated List This is the list of items that have been Isolated for containing ...

79 HDMI Hot Plug This feature is used to activate the time delay to turn on a HDMI source device. • Off / On Custom Logo You can download, select, and set the display time of a custom logo that appears when the product turns on. • Custom Logo " You can select a custom logo (image/video) or turn ...

80 Support Chapter 10 Software Update m MENU → Support → Software Update → E The Software Update menu lets you upgrade your product software to the latest version. " Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completin...

81 Playing photos and videos (Media Play) Play photos or videos saved on a storage device.Play a variety of content using the following methods. • Using a USB device: Play media content such as videos and photos from a USB device. • Connecting a storage device: Play media content saved on a storage ...

82 Compatible devices with media play • Some USB digital cameras and smartphones may not be compatible with the product. • Media play is only compatible with USB MSC devices. • MSC device refers to a Mass Storage Class Bulk-Only Transport device. Examples of MSC devices include Thumb drives, Flash c...

83 Using a USB device Connecting a USB device 1 Turn on your product. 2 Connect a USB device containing photo and/or movie files to the USB port on the back or side panel of the product. 3 The Player page automatically appears as soon as a USB device connects to the product. " If only one USB de...

84 Features provided in the media content list page → Player → Storage device → USB The media content list page on a storage device provides the following features. • Storage device Internal Memory / USB • Filter By Among Video , Image , PDF , Office and My Templates content saved on a storage devic...

85 Option Name Operations Play Selected Select the content you want to play, then select the play button at the top of the screen. Send Select the content you want to send to the other device, then select the Send button at the top of the screen. Delete Select the content you want to delete, then se...

86 Available buttons and features during photo playback Pressing the E button or π , ∂ , ∑ , µ button displays the following buttons. The RETURN button makes the buttons disappear. • Pause / Play Start or stop a slideshow. Using a slideshow, it is possible to play all photos in a folder. • Previous ...

87 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center Testing the Product Check if your product is operating normally by using the product test function.If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perf...

88 Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connection is secure. Blank spaces are found on all four sides of the screen when a DP, an HDMI, or an HDMI-DVI cable is connected betwee...

90 Screen issue The brightness and color do not look normal. Go to Picture and adjust the screen settings such as Picture Mode , Color , Brightness and Sharpness . Reset the screen settings to the default settings. Lines (red, green or blue) are displayed on the screen. These lines are displayed whe...

91 Other issue The product smells like plastic. The plastic smell is normal and disappears over time. Video playback is choppy. Check the cable connection and connect it again if required. Using an excessively hard or thick cable may cause choppy video playback.Make sure cables are flexible enough t...

100 Appendix Responsibility for the Pay Service (Cost to Customers) " When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and...

101 License The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source Licence NoticeIn the case of using open source software, Open Source Licence...