Samsung iDCS100 - Manuals

ii Contents Chapter 1 Introduction to the i DCS100 ......................................................... 1-1 General Description ................................................................................................................... 1-1 Size and Configuration ...........................

iii List of Figures 1-1 i DCS100 BASIC KEY SERVICE UNIT ........................................................................................................ 1-3 1-2 i DCS100 CONFIGURATION MATRIX TABLE (ANALOGUE TRUNKS) ...................................................... 1-4 1-3 i DCS100 CONFI...

1-1 Chapter 1 Introduction to the i DCS100 This chapter contains the following sections. y General Description y Size and Configuration y Technology y Programming General Description The Samsung i DCS100 (Digital Communications System) is a digital telephone system de- signed for small- to medium-si...

1-2 Chapter 1 Introduction to the i DCS100 Size and Configuration The i DCS100 comprises a Basic Key Service Unit (KSU, Figure 1–1 ), Expansion cabinet, in- terface cards and electronic keysets. The simplest KSU has eight (8) keyset ports, but this is expandable to 18 analogue C.O. line ports, or 24...

1-4 Chapter 1 Introduction to the i DCS100 Figure 1–2 Configuration Matrix Table (With Analogue Trunks) Figure 1–3 Configuration Matrix Table (With Digital Trunks) Trunk Lines 36 30 24 18 12 6 0 Two Cabinets KSU 70 40 32 24 16 8 0 Trunk Lines KSU Two Cabinets 8 16 18 26 34 42 50 58 66 Station Lines ...

1-5 Technology Memory The system operates using stored program control. This program is stored in EPROM chips or flash memory. All specific customer data is stored in Random Access Memory (RAM) which is protected against the loss of AC power to the system by an onboard battery back-up system. Microp...

2-2 Chapter 2 Hardware Descriptions MEM Card The MEM3 card contains EPROM memory to support new features such as Windows PCMMC, and the ITM3 and TEPRI cards. The MEM4 card is provided with an SIO port and a 10/100 base T LAN interface. The card has Flash memory to support new features such as Window...

2-3 Interface Cards These cards provide the interface connections for telephone lines and stations to the KSU and Expansion cabinet. They fit into the card slots to configure the system as required. Refer to the Samsung i DCS100 Installation Guide for information on how to recognise and install inte...

2-5 6MWSLI 100V pulse for message waiting LED working. Provides six SLI ports for industry–standard single line telephones and the ability to provide a loop-disconnect signal and a message-waiting signal. This card does not provide Long Line protection. Keyset Daughterboards A variety of keyset daug...

2-6 Chapter 2 Hardware Descriptions All power to run the system comes from the power supply. Each power supply is rated ac-cording to the number of stations it will support. When SVMi-8 is installed, it counts as eight (8) stations of the PSU rating regardless of the number of Voice Processing Modul...

2-8 Chapter 2 Hardware Descriptions 48 Button AOM (Figure 2–8) y 48 programmable keys y Up to four can be assigned to any DCS keyset to provide additional programmable keys DCS Series Keyset Daughterboards KDB-DLI This daughterboard can be installed only in a 12B or 24B keyset. The KDB-DLI provides ...

2-9 Door Phone Interface Module (DPIM) & Door Phone (Figures 2-9 and 2-10) y The DPIM adapts any DLI circuit for use with the door phone unit y Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box y Provides contact control to be used with a cust...

2-10 Chapter 2 Hardware Descriptions 18 Button i DCS Keyset (18D) (Figure 2–12) y 32-character display (2 x 16) with three associated soft keys and a scroll key y 18 programmable keys with tri-coloured LEDs y Two fixed-function keys y Keyset Status Indicator y Built-in speakerphone y Eight selectabl...

3-1 Chapter 3 i DCS100 Specifications This chapter provides the technical data for the i DCS100 hybrid/key telephone system as fol- lows. y Electrical Specifications y Dimensions and Weights y Environmental Limits y Cable Requirements y Power Supply y System Tones y Keyset LED Indications Electrical...

3-2 Chapter 3 i DCS100 Specifications Environmental Limits OPERATING TEMPERATURE 32–104 °F / 0–40 °C STORAGE TEMPERATURE 13–158 °F / -10.5–70 °C HUMIDITY 10%–90% non-condensing Cable Requirements EQUIPMENT CABLE AWG / mm MAX METRES DIGITAL KEYSET 1 PR. TWISTED #24 / 0.5 400 ADD-ON MODULE 1 PR. TWIST...

3-3 System Tones CADENCE (Milliseconds) TONE On Off On Off DIAL TONE A steady tone that indicates you can begin dialing CONTINUOUS RINGBACK TONE The station you dialled is ringing 400 200 400 2000 DDI RINGBACK TONE Ringback tone heard by external party when dialing DDI number 1000 3000 1000 3000 BUS...

3-4 Chapter 3 i DCS100 Specifications Keyset LED Indications CONDITION LED COLOUR LED ON LED OFF LINE IDLE – – OFF LINE IN USE RED/GREEN STEADY – RECALL AMBER 500 ms 500 ms CALL ON HOLD RED/GREEN 500 ms 500 ms RINGING C.O. CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN 100 ms 100 ms DND INDICA...

4-1 Chapter 4 Business Features Package This chapter describes the features available on the i DCS100 keyphone system to enhance your business procedures. It is subdivided into the following sections. y System Features y Station Features y Display Features y Sample Keyset Displays y Sample Caller ID...

4-2 Chapter 4 Business Features Package *Requires optional hardware and/or software. Ask your dealer for details. System Feature Descriptions AC15 Tielines Your system can be connected to another system with a tieline. Use it to make calls to sta-tions in the other system. If programming allows, you...

4-3 Forced (Verified) When set for this option the user must enter an account code for all outgoing calls. The account code entered will be verified from a system list of 500 entries. Forced (Verified) codes can contain the digits 0–9. Forced (Not Verified) When set for this option, the user must en...

4-4 Chapter 4 Business Features Package Auto Attendant The integrated digital Automated Attendant feature (AA) provides six ports per AA card and four ports on a MISC 2 card for simultaneous answering and call processing. Each card has 16 professionally recorded announcements to inform callers of th...

4-5 Call Costing The i DCS100 provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialled, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show...

4-6 Chapter 4 Business Features Package CID Review List This feature allows display keyset users to review CID information for calls sent to their stations. The review list is 10 to 50 calls on a first in, first out basis. The list includes calls that you answered and calls that rang your station bu...

4-8 Chapter 4 Business Features Package Call Hold (Exclusive) Outside calls can be placed on exclusive hold at any keyset by pressing the HOLD key twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Internal calls are always placed on...

4-9 Centrex/PBX Use CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX and PBX feature access codes, including the command for hook-flash (FLASH), can be stored under one-touch keys. Toll restriction programming can ignore PBX or CENTREX access codes so that toll calls ...

4-11 DISA Security Telephone fraud and long-distance theft are a serious concern. The i DCS100 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the al-lowed num...

4-12 Chapter 4 Business Features Package Trunk Monitor or Service Observing This feature allows the user who barged in to retain the trunk call after the barged-in on station has hung up. Executive/Secretary Pooling Each keyset may be defined as an executive (BOSS) or a secretary (SECR) keyset in sy...

4-15 Each station can have a designated music source for playing to callers placed on exclusive hold at that station. Each trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station Music-On-Hold (MOH), DDI...

4-18 Chapter 4 Business Features Package Programmable Timers There are over 50 programmable system timers to allow each installation to be customised to best fit the end user’s application. Recalls Calls put on hold, transferred or camped-on to any station will recall to the originating station if n...

4-19 Speed Dial Numbers A library of 1500 speed dial numbers may be allocated as needed. The system list can have up to 500 numbers and each station can have up to 50 numbers. Speed dial numbers are assigned in blocks of 10. Each speed dial number may contain up to 24 digits. Speed Dial by Directory...

4-20 Chapter 4 Business Features Package NOTE: System Maintenance Alarms are only available with a MEM4 card installed. System Directory Each station, station group and outside line can have a directory name up to 11 characters. This name will appear on keyset displays to provide additional informat...

4-21 Trunk Groups Outside lines can be grouped for easy access by dialling a code or pressing a key. There are 11 trunk groups available. Uniform Call Distribution (UCD) UCD* is used whenever an organisation expects to have more ringing calls than people (“agents”) to answer them. It prevents caller...

4-23 Station Features Station Feature Descriptions Add-On Module Add-on modules (AOMs) add to the capability of a keyset by increasing the number of avail-able programmable keys. 14-Key AOM (for i DCS Series Keysets) 14 programmable keys with red LEDs can be used for feature keys, DSS/BLF keys or on...

4-25 An additional option called Follow Me is available. This option allows a station user to set a Forward All condition from their normal station to a remote station while at the remote station. To display the Follow Me condition, the TRANSFER (or TRSF) key lights steady red at the station that is...

4-27 One-Time Do Not Disturb The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon com-pletion of the call, DND is cancelled and the station is returned to normal service. ...

4-29 Speakerphone Most keysets have a built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The i DCS 28D and 18D models can have a Full Du- plex Speakerphone Module added. Station Lock With a programmable personal station passcode, any keyset ...

4-30 Chapter 4 Business Features Package Display Features Account Code Display Calling Party Number Call Duration Timer Conference Information Call for Group Identification Date and Time Display Call Logs Dial By Name Call Processing Information Dialled Number Caller ID (CID) Information Enhanced St...

4-31 Caller ID (CID) Information CID information is dependent on the use of display keysets. The following explains the dis-plays that are used with CID. Name/Number Display A display keyset user can choose to see the CID name or CID number in the display first when a call is received. Regardless of...

4-33 Outside Line Identification Each line can be identified with a name up to 11 characters. Incoming calls display this name before the call is answered. This feature is helpful when individual lines must be answered with different greetings. Override Identification If another station barges-in on...

4-34 Chapter 4 Business Feature s Package 209: Tim Kelly FRI 23 Sep 02:54 Call for 501 202 Mr. Smith C a l l f o r 5 0 1 706 Local #6 203: Busy CBK MSG CAMP à OHVA from 203 REJECT Conf with 203 John CONF: 202 702 C O N F à Transfer to 203 John Call from 201 Operator DO NOT DISTURB ON OFF Sample Keys...

4 -35 Sample Caller ID Displays 13054264100 702: RINGING This display shows an incoming call from 1-305 -426-4100 on Line 702 ringing directly at your station. 05/25, 09: 41, 702 CLEAR NND DIAL This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M on ...

4-36 Chapter 4 Business Feature s Package Sample UCD Displays 0 0 5 calls in q u e u e n o w There are five calls currently waiting to be answered by the UCD group. 06 available 04 logged in There are six members in the group. Four of the members are currently logged in. longest wait time is 02:24 T...

4-38 Chapter 4 Business Features Package Sample UCD Report UCD GROUP 501 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL C...

4-39 UCD Call Statistics Calls in Queue Now How many calls are currently in queue. This is a real-time statistic and so will not print on a report. Abandoned Calls This shows the number of callers that reached the UCD group, but hung up before being an-swered. A high number probably means that there...

4-40 Chapter 4 Business Features Package This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to the final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. Longest Queue Time Today This shows the longest...

4-41 Average Call Time This is an average of all the call durations for the agent. Average Ring Time This is an average of all the ring times for the agent. See UCD Call Statistics .

4-42 Chapter 4 Business Features Package Sample Traffic Report TRAFFIC REPORT FOR [ SAMSUNG ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....

4-43 Traffic Report Overview 1. BEGINNING & ENDING This identifies when the statistics were collected. It includes dates and times. 2. ACTIVITY SYSTEM TOTAL Overall summary of traffic in the system for activities 3 to 13. 3. INCOMING TRUNK CALLS–ANSWERED These are any incoming trunk calls to the...