RCA IP120 - Manuals

67 Connect Network and Power Plug the IP120 to the AC Power directly using the power adapter (included) and the phone will start up automatically.The IP120 can also share the network connection with other network devices such as PCs. Connect the phone’s PC port and computer’s network port together u...

89 Note: Using the wrong network parameters may result in the phone failing to con- nect to the service provider and may also have an impact on network performance. Please contact the network administrator. Account Settings The phone will automatically register to the service provider’s server using...

8 9 9 Fill the fields and press the SAVE button.The phone will try to register to the SIP service provider. If no accounts are successfully registered, the phone will display “No Service” on the screen. Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a correct pass...

10 11 Changing phone to admin mode: Press MENU [ 7. Press the right navigation key until the user type reads “ admin ” on the screen. Then press the down key to be prompted for the password. The password is “ admin ” by default. Type this in using the dial pad and press OK or Save. Network Settings:...

10 11 11 Overview 3 Lines Soft Keys Mute/Cancel Volume Up Volume Down Speaker VoicemailRedialHeadsetHot Key/Call Log

14 15 15 Maintenance Tasks User levels The IP120 allows three modes to configure the phone: • User Mode (username : user, password : user ) • VAR mode (username : var, password : var ) • Administrator Mode (username : admin, password : admin ) Administrator mode grants unlimited access to the phone ...

16 17 Reboot Users should reboot the phone when prompted. The phone may prompt a reboot after applying specific changes to phone configuration. To reboot via Web interface: 1) Go to SYSTEM [ UPGRADE. 2) Click REBOOT button.Note: Please do not power off during reboot, or it may cause a flash memory e...

16 17 17 Time and Date Time and date are displayed on the IP120 idle screen. By default the date and time of the phone are configured manually, but users can set the phone to obtain them from a preconfigured SNTP server if desired. Please contact the network adminis- trator if the time or date is in...

18 19 The icon will be displayed on the top row of the idle screen. To unlock the phone via Phone interface: Press Menu soft key, enter the password of current user type, and then press OK button. This will disable the keylock and allow acces to the phone menu. To enable keypad lock via Web interfac...

18 19 19 Codec Selection The IP120 supports the following voice codecs: • PCM a-law , PCM u-law, G.729, G.722, G.726, iLBC, iLBD-20 Users can enable/disable the desired codecs via the web interface. Please contact the Network Administrator for more details about the codecs. To enable or disable the ...

20 21 Contact Management Edit/Add/Delete Contacts The IP120 features a 300-entry local phonebook and 11 additional speed dial keys. With the local directory users can: • add, • edit, • delete, • dial, • search for a contact in this directory. • create groups of contacts The Phonebook also includes a...

22 23 23 Basic Call Functions Outgoing calls Call Devices You can make a phone call via the following devices:Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and the icon will be shown on the idle screen. Press HEADSET button if the headset is connected to the Headse...

24 25 End of dialing key configuration Admin can set a specific button (“#” or “*”) as the send key. If this feature is enabled, once a number is dialed, users can press this send key to dial the number immediately. To set the send key via the phone interface: 1) Make sure active User Type is admin ...

24 25 25 Anonymous call Anonymous call, also known as Caller ID restriction, allows callers to request the network to hide their Caller ID identity when outgoing calls are dialed. The IP120 supports Permanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous an...

26 27 To set Anonymous Call Services using the web interface: Go to ACCOUNT [ ACCOUNT SETTINGS (Basic) Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combina- tions of dialed digits. Di...

26 27 27 Here is a dial plan example: (111T|[0-4] xxxxxxxxT) Explanation: 111T This will dial 111 immediately after you entering the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after entering the 9th digit. To create a Dial Plan in the web...

28 29 DND When the DND function is enabled, the icon shows and all incoming calls will be rejected. Users can find a record of rejected calls in the incoming call record in the Call History. When the DND soft key is pressed in idle mode, the DND function is activated or deactivated. To configure the...

28 29 29 2) There are 3 options: Always, Busy and No Answer. 3) Make a selection and press the OK button or Enter soft key. Choose to activate or deactivate the feature, then press the DOWN navigation key to enter the phone number to which calls will be forwarded. For the No Answer feature, users ca...

30 31 Call Log The IP120 can store up to 100 calls in the Call log. There are 5 different lists:• All calls• Forwarded calls • Missed calls • Received calls • Dialed calls The call logs can be accessed through the web interface (CONTACT [ PHONE CALL INFO). Accessing the Call log Users can access the...

30 31 31 During an Active Call Mute This function allows users to mute the microphone of the phone during a call. Users cannot be heard by the other party, but can still hear all other parties while mute is enabled. To mute or resume the conversation: Press MUTE/CANCEL button during a conversation t...

32 33 Call Waiting Configuration To configure Call Waiting via the phone interface: 1) Make sure the active User Type is admin or var.2) Press the Menu soft key [ 2. FEATURES [ 2.CALL WAITING. 3) Use the LEFT or RIGHT navigation keys to enable or disable the call waiting feature.4) Use the navigatio...

32 33 33 3-way Conference The IP120 is able to establish a three-party conference by locally connecting the audio signals of two calls. To establish a conference via the phone interface: 1) Once the 1st call is active, press the Conf soft key and the 1st caller is put on hold. 2) Dial the 2nd call. ...

34 35 To listen to new messages via the phone interface: 1) Press the VOICEMAIL button. 2) The users will be prompted to enter the password which is needed to connect to the VoIP telephony system. 3) The voice mailbox is called and users are able to listen to their new and old voicemails.Note: 1. Be...

34 35 35 These parameters can only be configured via the web interface: 1) Go to ACCOUNT [ ACCOUNT SETTINGS. 2) Select desired account.3) Set any desired parameters in the Advanced section.Check with the network administrator or service provider for more information. Network Settings Please refer to...

36 37 Reset to Factory Settings Users should reset the phone only when the phone configuration has been changed and the phone is no longer functioning anymore. To maintain the con- figuration of the phone, please see the network administrator or service provider for assistance. To reset to factory v...

36 37 37 Note: When perform a factory reset, all current settings including contact list, call history, account settings, etc will be lost. The phone will have to be configured manually or reprovisioned. Firmware Update and Autoprovisioning The phone is delivered with pre-installed firmware. If user...

38 39 Note: Ask the network administrator for the decrypt password. To set the AES Key via the phone interface: Press the Menu soft key [ 3. SETTINGS [ 2. ADVANCED [ 6. Set AES Key. Enter the Common AES and the MAC-oriented option.Press the OK button or Save soft key to save the changes. System Log ...

38 39 39 Programmable keys The keys from 0-9 ( memory keys ) and the Hot key on the keypad are editable. Users can customize specific features for these keys according to their needs. (The keys are only available when the phone is in idle mode). This function can only be set via the web interface: P...

40 41 Line The most frequent usage for line keys is assigning them one of the three possible user accounts for call management. To assign the key as Line via the web interface: Go to PHONE [ FUNCTION Keys (Line Key) Speed Dial Users can configure the line keys as a simplified speed dial key. This fu...

40 41 41 Transfer Users are able to configure a line key as a transfer key to perform the Blind/At- tended/Semi-Attended Transfer. The main difference with Transfer hard key is in this case users can pre-configure the number to which transfer will be performed. This is very useful when there is a li...

42 43 Call Park Call Park is a feature that allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone set. Not all service pro- viders support this feature. Please check with the service provider or IP PBX vendor for more details. The “call park”...

42 43 43 Trouble shooting The phone cannot register to the server Check the IP address (press the OK key for status).Check the gateway.Check the DNS server.Make sure all account information is verified correct as received from the service provider.Check whether the SIP server is on.Check the SIP reg...

44 45 How can a user refuse incoming calls during a call? To refuse current incoming call press the MUTE/CANCEL button. To refuse all incoming calls that may arrive when users are in on active calls, they can turn on the DND feature. How to update the firmware? Enter the webpage of the phone, go to ...

46 47 Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is reso...