Moxa NPort 5600 - Manuals

NPort 5600 Series User’s Manual Getting Started 1-2 Overview The NPort 5600 Series serial device servers are designed to make your industrial serial devices Internet ready instantly. The compact size of the NPort 5600 device servers makes them the ideal choice for connecting your RS-232 (NPort 5610-...

NPort 5600 Series User’s Manual Getting Started 1-3 Product Specifications LAN Ethernet 10/100 Mbps, RJ45 Protection Built-in 1.5 KV magnetic isolation Optical Fiber Distance Multi mode: 0 to 2 km, 1310 nm (62.5/125 µm, 500 MHz*km) Single mode: 0 to 40 km, 1310 nm (9/125 µm, 3.5 PS/(nm*km)) Min. TX ...

2 2 Chapter 2 Getting Started This chapter includes information about installing NPort 5600 Series. The following topics are covered: ‰ Panel Layout ‰ Connecting the Hardware ¾ Wiring Requirements ¾ Connecting NPort 5610/30/50-16/8’s Power ¾ Connecting NPort 5610-16/8-48V’s Power ¾ Grounding NPort 5...

NPort 5600 Series User’s Manual Initial IP Address Configuration 2-2 Panel Layout The following figures depict the front and rear panels of the NPort 5600 series. Front panel of NPort 5600 series 5610-16 Rear panel of NPort 5600 series (AC Power) LAN Serial ports AC POWER 100-240V, 47-63Hz 1 2 3 4 5...

NPort 5600 Series User’s Manual Initial IP Address Configuration 2-3 Connecting the Hardware This section describes how to connect NPort 5600 Series to serial devices for first time testing purposes. We cover Wiring Requirements , Connecting NPort 5610/30/50-16/8’s Power , Connecting NPort 5610-16/8...

NPort 5600 Series User’s Manual Initial IP Address Configuration 2-4 V+ V- 1. Loosen the screws on the V + and V - terminals of NPort 5610-16/8-48V’s terminal block. 2. Connect the power cord’s 48 VDC wire to the terminal block’s V + terminal, and the power cord’s DC Power Ground wire to the termina...

NPort 5600 Series User’s Manual Initial IP Address Configuration 2-5 Connecting to a Serial Device Connect the serial data cable between NPort 5600 and the serial device. LED Indicators The front panels of NPort 5600 have several LED indicators, as described in the following table. LED Name LED Colo...

NPort 5600 Series User’s Manual Initial IP Address Configuration 2-6 To set a termination resistor to 150 K Ω , make sure both of the assigned DIP switches are in the OFF position. This is the default setting. To set a termination resistor to 1 K Ω , make sure both of the assigned DIP switches are i...

3 3 Chapter 3 Initial IP Address Configuration When setting up your NPort 5600 for the first time, the first thing you should do is configure the IP address. This chapter introduces several methods to configure NPort’s IP address. Select the method that is the most convenient for you. For more detai...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-2 Initializing NPort’s IP Address 1. Determine whether your NPort needs to use a Static IP or Dynamic IP (either DHCP or BOOTP application). 2. If NPort is used in a Static IP environment, you can use NPort Administration Suite, AR...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-3 There are four push buttons on NPort’s nameplate. Going from left to right, the buttons are: Button Name Action MENU menu activates the main menu, or returns to an upper level U up cursor scrolls up through a list of items shown ...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-4 Level 1 Level 2 Level 3 Main Menu Server setting Serial number Server name Firmware ver Model name D C D D Network setting Ethernet status MAC address IP config IP address Netmask Gateway DNS server 1 DNS server 2 D D C C C C C C...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-5 Parity attribute under Serial set as an example. Follow the tree graph to arrive at the following Parity screen. The first option, None, is displayed, with a down arrow all the way to the right. This is an indication that there a...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-6 Take the following steps to use ARP to configure the IP address: 1. Obtain a valid IP address for your NPort from your network administrator. 2. Obtain the NPort’s MAC address from the label on its bottom panel. 3. Execute the ‘a...

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-7 4. Type 2 to select Network settings, and then press Enter. 5. Type 1 to select IP address and then press Enter. 6. Use the Backspace key to erase the current IP address, type in the new IP address, and then press Enter.

NPort 5600 Series User’s Manual Choosing the Proper Operation Mode 3-8 7. Press any key to continue… 8. Type m or M and then press Enter to return to the main menu. 9. Type s or S and then press Enter to Save/Restart the system.

4 4 Chapter 4 Choosing the Proper Operation Mode In this chapter, we describe the various NPort 5600 operation modes. The options include an operation mode that uses a driver installed on the host computer, and operation modes that rely on TCP/IP socket programming concepts. After choosing the prope...

NPort 5600 Series User’s Manual Web Console Configuration 4-2 Overview NPort Device Servers network-enable traditional RS-232/422/485 devices, in which a Device Server is a tiny computer equipped with a CPU, real-time OS, and TCP/IP protocols that can bi-directionally translate data between the seri...

NPort 5600 Series User’s Manual Web Console Configuration 4-3 The important point is that Real COM Mode allows users to continue using RS-232/422/485 serial communications software that was written for pure serial communications applications. The driver intercepts data sent to the host’s COM port, p...

NPort 5600 Series User’s Manual Web Console Configuration 4-4 TCP Client Mode In TCP Client mode , NPort can actively establish a TCP connection to a pre-defined host computer when serial data arrives. After the data has been transferred, NPort can automatically disconnect from the host computer by ...

NPort 5600 Series User’s Manual Web Console Configuration 4-5 Reverse Telnet Mode NPort 5600Series TCP/IP Router Server Server RS-232 Unix Windows NT 5610-16 Teln e t Console management is commonly used by connecting to Console/AUX or COM ports of routers, switches, and UPS units. Rtelnet works the ...

NPort 5600 Series User’s Manual Web Console Configuration 4-6 PPP Mode NPort 5600 Device Server supports standard PPP service for out-of-band management if the Ethernet network crashes. The PPP function enables dial-in access for users who need a remote access solution. When a user at a remote site ...

5 5 Chapter 5 Web Console Configuration The Web Console is the most user-friendly method available to configure NPort 5600 Series. This chapter will introduce the Web Console function groups and function definitions. The figures in this chapter were borrowed from the manual for NPort 5200, which use...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-2 Opening Your Browser 1. Open your browser with the cookie function enabled. (To enable your browser for cookies, right click your desktop Internet Explorer icon, select Properties, click the Security tab, and then select the three E...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-3 4. The NPort 5600 homepage will open. On this page, you can see a brief description of the Web Console’s nine function groups. ATTENTION If you can’t remember the password, the ONLY way to start configuring NPort is to load factory ...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-4 Server name Setting Factory Default Necessity 1 to 39 characters NP[model name]-[Port No.]_ [Serial No.] Optional This option is useful for specifying the location or application of different NPorts. Time NPort 5600 has a built-in R...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-5 Console The “Disable” option for Web Console and Telnet Console is included for security reasons. In some cases, you may want to Disable one or both of these Console utilities as an extra precaution to prevent unauthorized users fro...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-6 Method Function Definition Static User defined IP address, Netmask, Gateway. DHCP DHCP Server assigned IP address, Netmask, Gateway, DNS, and Time Server DHCP/BOOTP DHCP Server assigned IP address, Netmask, Gateway, DNS, and Time Se...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-7 ATTENTION In Dynamic IP environments, the firmware will retry 3 times every 30 seconds until network settings are assigned by the DHCP or BOOTP server. The Timeout for each try increases from 1 second, to 3 seconds, to 5 seconds. If...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-8 IP Address Report When NPort 5600 series products are used in a dynamic IP environment, users must spend more time with IP management tasks. For example, if NPort works as a server (TCP or UDP), then the host, which acts as a client...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-9 Serial Settings Click Serial Settings , located under Main Menu , to display serial port settings for ports 1 and 2. NOTE: Since this figure was borrowed from the manual of NPort 5200, which has only 2 RS-232 ports, there are only 2...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-10 Serial Parameters ATTENTION Check the serial communication parameters in your Serial Device’s user’s manual. You should set up NPort’s serial parameters with the same communication parameters used by your serial devices. Baudrate S...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-11 Operating Settings Click Operating Settings located under Main Menu, to display the operating settings for all of NPort’s serial ports. Real COM Mode TCP alive check time Setting Factory Default Necessity 0 to 99 min 7 min Optional...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-12 Max connection Setting Factory Default Necessity 1, 2, 3, 4 1 Required Max connection is usually used when the user needs to receive data from different hosts simultaneously. The factory default is 1. In this case, only one specifi...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-13 Packing length Setting Factory Default Necessity 0 to 1024 0 Required Default = 0, The Delimiter Process will be followed, regardless of the length of the data packet. If the data length (in bytes) matches the configured value, the...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-14 This parameter defines the time interval during which NPort fetches the serial data from its internal buffer. If data is incoming through the serial port, NPort stores the data in the internal buffer. NPort transmits data stored in...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-15 Inactivity time Setting Factory Default Necessity 0 to 65535 ms 0 ms Optional 0 ms: TCP connection is not closed due to an idle serial line. 0-65535 ms: NPort automatically closes the TCP connection if there is no serial data activ...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-16 Allow driver control Setting Factory Default Necessity No or Yes No Required If “max connection” is greater than 1, NPort will ignore driver control commands from all connected hosts. However, if you set “Allow driver control” to Y...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-17 Force transmit Setting Factory Default Necessity 0 to 65535 ms 0 ms Optional 0: Disable the force transmit timeout. 1 to 65535: Forces the NPort’s TCP/IP protocol software to try to pack serial data received during the specified ti...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-21 Destination IP address 1 Setting Factory Default Necessity IP address or Domain Address (E.g., 192.168.1.1) None Required Allows NPort to connect actively to the remote host whose address is set by this parameter. Destination IP ad...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-22 Connect/Disconnect Description Startup/None (default) A TCP connection will be established on startup, and will remain active indefinitely. Any Character/None A TCP connection will be established when any character is received from...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-25 Local listen port Setting Factory Default Necessity 1 to 65535 4001 Required The UDP port that NPort listens to, and that other devices must use to contact NPort. To avoid conflicts with well known UDP ports, the default is set to ...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-26 Destination IP address Setting Factory Default Necessity IP address or Domain Name (E.g., 192.168.1.1) blank Optional TCP port No. 4001 Required The Pair Connection “Master” will contact the network host that has this IP address. D...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-28 Disabled Mode When Operation mode is set to Disabled, that particular port will be disabled. Select the Apply the above settings to all serial ports option to apply this setting to the other ports. RFC2217 Mode TCP alive check time...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-30 This parameter defines the time interval during which NPort 5600 fetches the serial data from its internal buffer. If data is incoming through the serial port, NPort 5600 stores the data in the internal buffer. NPort 5600 transmits...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-31 Incoming PAP check Setting Factory Default Necessity Yes or No No Optional Depends on whether the remote user's application requests PAP check. Source IP address Setting Factory Default Necessity Source IP address Required Destinat...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-32 y Only one host with a specific IP address can access the NPort Enter “IP address/255.255.255.255” (e.g., “192.168.1.1/255.255.255.255”). y Hosts on a specific subnet can access the NPort Enter “IP address/255.255.255.0” (e.g., “19...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-33 Auto Warning Settings Auto warning: E-mail and SNMP Trap Mail Server Mail server Setting Factory Default Necessity IP or Domain Name None Optional User name Setting Factory Default Necessity 1 to 15 characters None Optional Passwor...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-34 SNMP Trap Server SNMP trap server IP or domain name Setting Factory Default Necessity IP or Domain Name None Optional Event Type Cold start This refers to starting the system from power off (contrast this with warm start). When per...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-35 DCD changed The DCD (Data Carrier Detect) signal has changed, also indicating that the modem connection status has changed. For example, a DCD change to high also means “Connected” between local modem and remote modem. If the DCD s...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-36 Monitor Monitor Line Click Line under Monitor to show the operation mode and status of each connection (IPx), for each of the four serial ports. Monitor Async Click Async under Monitor to show the current status of each of the four...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-37 Monitor Async-Settings Click Async Setting under Monitor to show the run-time settings for each of the four serial ports. Change Password Input the “Old password” and “New password” to change the password. Leave the password boxes ...

NPort 5600 Series User’s Manual Configuring NPort Administrator 5-38 Load Factory Defaults This function will reset all of NPort’s settings to their factory default values. Be aware that previous settings will be lost.

6 6 Chapter 6 Configuring NPort Administrator NPort Administrator and Web Console are two powerful tools that can be used to configure the settings of your NPorts. Choose the method that is most convenient for you. Note that this chapter uses NPort 5230 as an example to introduce the installation an...

NPort 5600 Series User’s Manual IP Serial LIB 6-2 Overview NPort Administrator lets you easily install and configure your NPort 5600 Series product over the network. NPort Administrator provides five function groups that ease the installation process, allow off-line COM mapping, and provide monitori...

NPort 5600 Series User’s Manual IP Serial LIB 6-3 3. Click Next to install the program using the default program name, or select a different name. 4. Click Install to proceed with the installation. 5. The Installing window reports the progress of the installation.

NPort 5600 Series User’s Manual IP Serial LIB 6-4 6. Read through the installation notes and then click Next to proceed. 7. Click Finish to complete the installation of NPort Administration Suite.

NPort 5600 Series User’s Manual IP Serial LIB 6-5 Configuration The Administrator-Configuration window is divided into four parts. y The top section contains the function list and online help area. (Windows NT does not support this .chm file format.) y The five Administrator function groups are list...

NPort 5600 Series User’s Manual IP Serial LIB 6-6 Broadcast Search The Broadcast Search function is used to locate all NPorts that are connected to the same LAN as your computer. 1. Since the Broadcast Search function searches by MAC address and not IP address, all NPorts connected to the LAN will b...

NPort 5600 Series User’s Manual IP Serial LIB 6-7 3. When the search is complete, the Broadcast Search window closes, and the NPorts that were located are displayed in the right pane of the Administrator window. For the example shown here, NPort Administrator found 4 NPort Serial Device Servers on t...

NPort 5600 Series User’s Manual IP Serial LIB 6-9 4. The previous “Lock” status will switch to “Unlock” status. Administrator will keep this NPort in the Unlock status throughout this Administrator session. The six states are as follows (note that the term Fixed is borrowed from the standard fixed I...

NPort 5600 Series User’s Manual IP Serial LIB 6-10 Configuring NPort 5600 1. To start NPort Administrator, click Start Æ NPort Administration Suite Æ NPort Administrator. 2. Input the password to Unlock the NPort. Right click a specific NPort and select configure to start the configuration. 3. The p...

NPort 5600 Series User’s Manual IP Serial LIB 6-11 4. Refer to Chapter 5 for each parameter’s function definition. To modify the configuration, you must first click in the modify box to activate the parameter setting box.

NPort 5600 Series User’s Manual IP Serial LIB 6-12 ATTENTION You can simultaneously modify the configurations of multiple NPort 5600s that are of the same model. To select multiple NPort 5600s, hold down the Ctrl key when selecting additional NPort 5600s, or hold down the Shift key to select a group...

NPort 5600 Series User’s Manual IP Serial LIB 6-15 4. Click Monitor . 5. Select Add Target . When you select add target, you will see an NPort list that looks the same as when using Configuration Æ Broadcast Search. 6. Check the NPort you would like to Monitor, and then click OK .

NPort 5600 Series User’s Manual IP Serial LIB 6-16 7. The NPort list will now appear on the Monitor screen. 8. Right click the panel and select Settings . 9. Select or de-select Monitor Items . Use the single arrowhead buttons to move highlighted items from one box to the other. Use the double arrow...

NPort 5600 Series User’s Manual IP Serial LIB 6-17 10. Select a Refresh Rate (the default is 3 seconds). 11. Select Display warning message for new event or Play warning music for new event. In the second case, you must enter the path to the WAV file that you want to be played. “New event” means tha...

NPort 5600 Series User’s Manual IP Serial LIB 6-18 12. Right click and select Go to start the Monitor. 13. For this example, the 5 NPorts shown in the list will be monitored. 14. When one of the NPorts loses connection with the Monitor program, a warning alert will display automatically. The warning...

NPort 5600 Series User’s Manual IP Serial LIB 6-20 Port Monitor 1. The process described here is the same as in the previous “Monitor” section. The only difference is that you can select more items under Port Monitor than under Monitor. 2. Select or de-select Monitor Items. Use the single arrowhead ...

NPort 5600 Series User’s Manual IP Serial LIB 6-21 On-line COM Mapping 1. Broadcast Search for NPorts on the network. 2. Select the COM Mapping function group. 3. Add the target to which you would like to map COM ports. 4. The NPort list that appears is the list generated by the previous Broadcast S...

NPort 5600 Series User’s Manual IP Serial LIB 6-22 5. Select COM Setting to modify COM No., default setting, etc. 6. Select the COM No. COM ports that are “In use” or “Assigned” will also be indicated in this drop-down list. If you select multiple serial ports or multiple NPorts, remember to check t...

NPort 5600 Series User’s Manual IP Serial LIB 6-24 7. After setting the COM Mapping, remember to select Apply Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after Apply Change is selected. 8. Select Discard Change to ...

NPort 5600 Series User’s Manual IP Serial LIB 6-25 Off-line COM Mapping 1. Add a target by entering the IP address and selecting the Model Name without physically connecting the NPort to the network. 2. Select Apply change to effect the changes immediately.

NPort 5600 Series User’s Manual IP Serial LIB 6-26 IP Location When NPort 5600 series products are used in a dynamic IP environment, users must spend more time with IP management tasks. NPort 5600 series products help out by periodically reporting their IP address to the IP location server, in case ...

7 7 Chapter 7 IP Serial LIB The following topics are covered in this chapter: ‰ Overview ‰ IP Serial LIB Function Groups ‰ Example Program

NPort 5600 Series User’s Manual Pinouts and Cable Wiring 7-2 Overview What is IP Serial Library? IP Serial Library is a Windows library with frequently used serial command sets and subroutines. IP Serial Library is designed to reduce the complexity and poor efficiency of serial communication over TC...

NPort 5600 Series User’s Manual Pinouts and Cable Wiring 7-3 IP Serial LIB Function Groups Server Control Port Control Input/Output Data Port Status Inquiry Miscellaneous nsio_init nsio_end nsio_resetserver nsio_checkalive nsio_open nsio_close nsio_ioctl nsio_flowctrl nsio_DTR nsio_RTS nsio_lctrl ns...

A A Appendix A Pinouts and Cable Wiring In this appendix, we cover the following topics. ‰ Port Pinout Diagrams ¾ Ethernet Port Pinouts ¾ Serial Port Pinouts ‰ Cable Wiring Diagrams ¾ Ethernet Cables ¾ Serial Cables for NPort 5610/5650 (RS-232) ¾ Serial Cables for NPort 5630 (RS-422/4-wire RS-485) ¾...

NPort 5600 Series User’s Manual Well Known Port Numbers A-2 Port Pinout Diagrams Ethernet Port Pinouts Pin RS-232 1 Tx+ 2 Tx- 3 Rx+ 6 Rx- 1 8 Serial Port Pinouts RS-232 Port Pinouts for NPort 5610 Pin RS-232 1 DSR (in) 2 RTS (out) 3 GND 4 TxD (out) 5 RxD (in) 6 DCD (in) 7 CTS (in) 8 DTR (out) 1 8 RS...

NPort 5600 Series User’s Manual Well Known Port Numbers A-9 RJ45 (8-pins) to Female DB25 NPort 5650 2-wire RS-485Device Cable Wiring MaleDB25 Female DB25 RJ45 Connector RJ45 Port 25 pins 8 pins 356 728 GND Data + Data - GNDData + Data - RJ45 (8-pins) to Male DB25 NPort 5650 2-wire RS-485Device Cable...

NPort 5600 Series User’s Manual Well Known Port Numbers A-10 Pin Assignments for DB25 Male and Female Connectors DB25 Male Connector DB25 Female Connector 1 2 TxD (out)3 RxD (in)4 RTS (out)5 CTS (in)6 DSR (in)7 GND8 DCD (in) 13 DTR (out) 20 25 14 1 RxD (in) 2 TxD (out) 3 CTS (in) 4 RTS (out) 5 DTR (...

B B Appendix B Well Known Port Numbers In this appendix, which is included for your reference, we provide a list of Well Known port numbers that may cause network problems if you set NPort 5600 to one of these ports. Refer to RFC 1700 for Well Known port numbers, or refer to the following introducti...

C C Appendix C SNMP Agent with MIB II & RS-232 Like Group NPort 5600 has built-in SNMP (Simple Network Management Protocol) agent software. It supports SNMP Trap, RFC1317 RS-232 like group and RFC1213 MIB-II. The following table lists the standard MIB-II group, as well as the variable implementa...

NPort 5600 Series User’s Manual Auto IP Report Protocol C-3 Address Translation MIB TCP MIB SNMP MIB snmpOutGetResponses snmpOutTraps snmpEnableAuthenTraps RFC1317: RS-232 MIB objects Generic RS-232-like Group RS-232-like General Port Table RS-232-like Asynchronous Port Group rs232Number rs232PortTa...

D D Appendix D Auto IP Report Protocol NPort Series provides several ways to configure Ethernet IP addresses. One of them is DHCP Client. When you set up the NPort to use DHCP Client to configure Ethernet IP addresses, it will automatically send a DHCP request over the Ethernet to find the DHCP Serv...

NPort 5600 Series User’s Manual Service Information D-2 And then you can develop your own programs to receive this information from the NPort. Here is NPort’s Auto IP Report Protocol. We provide an example for you to easily develop your own programs. You can find this example on MOXA’s website. Auto...

E E Appendix E Service Information This appendix shows you how to contact MOXA for information about this and other products, and how to report problems. In this appendix, we cover the following topics. ‰ MOXA Internet Services ‰ Problem Report Form ‰ Product Return Procedure

NPort 5600 Series User’s Manual Service Information E-2 MOXA Internet Services Customer satisfaction is our primary concern. To ensure that customers receive the full benefit of our products, MOXA Internet Services has been set up to provide technical support, driver updates, product information, an...

NPort 5600 Series User’s Manual Service Information E-3 Problem Report Form MOXA NPort 5600 Series Customer name: Company: Tel: Fax: Email: Date: 1. MOXA Product: † NPort 5610-16-48V (DC Power) † NPort 5610-8-48V (DC Power) † NPort 5610-16 (AC Power) † NPort 5610-8 (AC Power) † NPort 5630-16 (AC Pow...

NPort 5600 Series User’s Manual Service Information E-4 Product Return Procedure For product repair, exchange, or refund, the customer must:  Provide evidence of original purchase.  Obtain a Product Return Agreement (PRA) from the sales representative or dealer.  Fill out the Problem Report Form ...