Moxa 5250 - Manuals
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Manual Moxa 5250
Summary
NPort IA5150/5250 Series User’s Manual The software described in this manual is furnished under a license agreement and may be used only in accordance with the terms of that agreement. Copyright Notice Copyright © 2006 Moxa Technologies Co., Ltd. All rights reserved. Reproduction without permission ...
Table of Contents Chapter 1 Introduction ...............................................................................................1-1 Overview .............................................................................................................................. 1-2 Package Checklist......
1 1 Chapter 1 Introduction Welcome to the NPort IA Series of industrial serial device servers. In this manual, we refer to the seven products in the series collectively as “NPort IA5150/5250 Series.” The seven models in the NPort IA5150/5250 Series are: 1. NPort IA5150 1-port RS-232 (DB9), RS-422/48...
NPort IA5150/5250 Series User’s Manual Introduction 1-2 Overview The NPort IA5150/5250 series of device servers deliver easy and reliable serial-to-Ethernet connectivity for the industrial automation market. The NPort IA5150/5250 series is designed to allow any serial device to connect to an Etherne...
NPort IA5150/5250 Series User’s Manual Introduction 1-3 Product Specifications NPort IA5150-M-SC/5150I-M-SC/5150-S-SC/5150I-S-SC LAN Fiber Port 1 100BaseFX port (SC connector) NPort IA5150/5150I/5250 LAN Ethernet Switch Ports 2 10/100BaseT(X) ports (RJ45 connector) Protection Built-in 1.5 KV magneti...
2 2 Chapter 2 Getting Started In this chapter, we give instructions on installing NPort IA5150/5250 device servers. Software installation is covered in subsequent chapters. The following topics are covered in this chapter: Panel Layout Connecting the Hardware ¾ Wiring Requirements ¾ Connecting t...
NPort IA5150/5250 Series User’s Manual Getting Started 2-2 Panel Layout NPort IA5150 Series Reset Top View Bottom View Front View Reset V1 V1+ V2 V2+ 1 Dual power input and relay output PWR1 PWR2 RDY P1 FX IA 5150-M-SC Fiber opticEthernet RS-232 RS-422/485 P1 RS-232 RS-422/485 LEDIndicators NPort IA...
NPort IA5150/5250 Series User’s Manual Getting Started 2-3 Wiring Requirements ATTENTION Safety First! Be sure to disconnect the power cord before installing and/or wiring your NPort IA5150/5250 Series. Wiring Caution! Calculate the maximum possible current in each power wire and common wire. Observ...
NPort IA5150/5250 Series User’s Manual Getting Started 2-4 V1 V1+ V2 V2+ 1 SG : The Shielded Ground (sometimes called Protected Ground ) contact is the left most contact of the 7-pin power terminal block connector when viewed from the angle shown here. Connect the SG wire to an appropriate grounded ...
NPort IA5150/5250 Series User’s Manual Getting Started 2-5 LED Indicators The top panels of all NPort IA5150/5250 device servers have four LED indicators, as described in the following table. LED Name LED Color LED Function PWR1, PWR2 red Power is being supplied to power input PWR1, PWR2. red Steady...
3 3 Chapter 3 Initial IP Address Configuration When setting up your NPort IA5150/5250 for the first time, the first thing you should do is configure the IP address. This chapter introduces the methods that can be used to configure the device server’s IP address. Select one of the initial IP Address ...
NPort IA5150/5250 Series User’s Manual Initial IP Address Configuration 3-2 Initializing NPort IA5150/5250’s IP Address 1. Determine whether your NPort IA5150/5250 needs to use a Static IP or Dynamic IP (either DHCP or BOOTP application). 2. If NPort IA5150/5250 is used in a Static IP environment, y...
NPort IA5150/5250 Series User’s Manual Initial IP Address Configuration 3-3 Take the following steps to use ARP to configure the IP address: 1. Obtain a valid IP address for your NPort IA5150/5250 from your network administrator. 2. Obtain NPort IA5150/5250’s MAC address from the label on its bottom...
NPort IA5150/5250 Series User’s Manual Initial IP Address Configuration 3-5 7. Press any key to continue. 8. Type m and then press Enter to return to the main menu. 9. Type s and then press Enter to Save/Restart the system. 10. Type y and then press Enter to save the new IP address and restart NPort...
NPort IA5150/5250 Series User’s Manual Initial IP Address Configuration 3-7 6. Press the “ ` ” key continuously and then power on the NPort IA5150/5250. 7. NPort IA5150/5250 will automatically switch from data mode to console mode as it receives a continuous string of “ ` ”. 8. Input the password wh...
4 4 Chapter 4 Choosing the Proper Operation Mode In this chapter, we describe the various NPort IA5150/5250 operation modes. The options include an operation mode that uses a driver installed on the host computer, and operation modes that rely on TCP/IP socket programming concepts. After choosing th...
NPort IA5150/5250 Series User’s Manual Choosing the Proper Operation Mode 4-2 Overview NPort IA5150/5250 Serial Device Servers network-enable traditional RS-232/422/485 devices, in which a Serial Device Server is a tiny computer equipped with a CPU, real-time OS, and TCP/IP protocols that can bi-dir...
NPort IA5150/5250 Series User’s Manual Choosing the Proper Operation Mode 4-3 ATTENTION The driver used for Real COM Mode comes with the NPort IA5150/5250 NPort Administrator. The driver is installed automatically on your computer when you install NPort IA5150/5250 Administration Suite. One of the m...
NPort IA5150/5250 Series User’s Manual Choosing the Proper Operation Mode 4-4 TCP Client Mode In TCP Client mode , NPort IA5150/5250 can actively establish a TCP connection to a pre-defined host computer when serial data arrives. After the data has been transferred, NPort IA5150/5250 can automatical...
NPort IA5150/5250 Series User’s Manual Choosing the Proper Operation Mode 4-5 Ethernet Modem Mode Ethernet Modem Mode is designed for use with legacy operating systems, such as MS-DOS, that do not support TCP/IP Ethernet. By connecting one of NPort IA5150/5250’s serial port to the MS-DOS computer’s ...
5 5 Chapter 5 Web Console Configuration The Web Console is the most user-friendly method available to configure NPort IA5150/5250. In this chapter, we introduce the Web Console function groups and function definitions. The following topics are covered in this chapter: Opening Your Browser Basic ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-2 Opening Your Browser 1. Open your browser with the cookie function enabled. (To enable your browser for cookies, right click on your desktop Internet Explorer icon, select Properties, click on the Security tab, and then select the ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-4 ATTENTION If you can’t remember the password, the ONLY way to start configuring NPort IA5150/5250 is to load factory defaults by using the Reset button. Remember to use NPort Administrator to export the configuration file when you ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-6 Web console Setting Factory Default Necessity Enable or Disable Enable Required Telnet console Setting Factory Default Necessity Enable or Disable Enable Required ATTENTION If you disable both the “Web console” and “Telnet console,...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-7 You must assign a valid IP address to NPort IA5150/5250 before it will work in your network environment. Your network system administrator should provide you with an IP address and related settings for your network. The IP address ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-8 IP configuration Setting Factory Default Necessity Static DHCP DHCP/BOOTP BOOTP Static Required ATTENTION In Dynamic IP environments, the firmware will retry 3 times every 30 seconds until network settings are assigned by the DHCP ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-9 The SNMP contact information usually includes an emergency contact name and telephone or pager number. Location Setting Factory Default Necessity 1 to 39 characters (E.g., Floor 1, office 2) None Optional Specify the location strin...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-10 Serial Settings Click on Serial Settings , located under Main Menu , to display serial port settings for ports 1 and 2. To modify serial settings for a particular port, click on either Port 1 or Port 2 under Serial Settings , loca...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-11 Baud rate Setting Factory Default Necessity 110 bps to 230400 bps 115200 bps Required Data bits Setting Factory Default Necessity 5, 6, 7, 8 8 Required When the user sets Data bits to 5 bits, the Stop bits setting will automatical...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-12 Real COM Mode TCP alive check time Setting Factory Default Necessity 0 to 99 min 7 min Optional 0 min: TCP connection is not closed due to an idle TCP connection. 1 to 99 min: NPort IA5150/5250 automatically closes the TCP connect...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-17 Delimiter 2 Setting Factory Default Necessity 00 to FF (hex) None Optional Once the NPort IA5150/5250 receives both delimiters through its serial port, it immediately packs all data currently in its buffer and sends it to the NPor...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-18 NPort IA5150/5250 should send that series of characters during a time interval less than the Force transmit timeout for NPort IA5150/5250, and the total length of data must be less than or equal to NPort IA5150/5250’s internal buf...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-20 Packing length Setting Factory Default Necessity 0 to 1024 0 Optional Default = 0, The Delimiter Process will be followed, regardless of the length of the data packet. If the data length (in bytes) matches the configured value, th...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-21 only if the internal buffer is full or if the Force transmit time interval reaches the time specified under Force transmit timeout. The optimal Force transmit timeout depends on your application, but it must be at least larger tha...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-22 Connection control Setting Factory Default Necessity Startup/None, Any Character/None, Any Character/Inactivity Time, DSR ON/DSR OFF, DSR ON/None, DCD ON/DCD OFF, DCD ON/None Startup/None Required The meaning of each of the above ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-24 Delimiter process Setting Factory Default Necessity Do nothing Delimiter + 1 Delimiter + 2 Strip Delimiter Do Nothing Optional [Delimiter + 1] or [Delimiter + 2]: The data will be transmitted when an additional byte (for Delimiter...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-25 Destination IP address 2/3/4 Setting Factory Default Necessity Begin: Empty End: Empty IP address range E.g., Begin: 192.168.1.11 End: 192.168.1.20 Port: 4001 Optional Local listen port Setting Factory Default Necessity 1 to 65535...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-26 Destination IP address Setting Factory Default Necessity IP address or Domain Name (E.g., 192.168.1.1) blank Optional TCP port No. 4001 Required The Pair Connection “Master” will contact the network host that has this IP address. ...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-27 Ethernet Modem Mode Dial-in NPort IA5150/5250 listens for a TCP/IP connection request from the remote Ethernet modem or host. NPort IA5150/5250’s response depends on the ATS0 value, as outlined below. ATS0=0 (default): NPort IA515...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-29 16 AT&D Serial port DTR control AT&D0=recognize DTE always ready AT&D1, AT&D2=reply DTE when DTR On (default) 17 AT&F Restore manufacturer’s settings 18 AT&G Select guard time reply “OK” only 19 AT&R Se...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-30 Local TCP port Setting Factory Default Necessity 1 to 65535 4001 Required The TCP port that other devices must use to contact this device. To avoid conflicts with standard TCP ports, the default is set to 4001. Reverse Telnet Mode...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-31 Disabled Mode When Operation mode is set to Disabled, that particular port will be disabled. Check the “Apply the above settings to all serial ports” to apply this setting to the other port. Accessible IP Settings NPort IA5150/525...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-32 Allowable Hosts Input format Any host Disable 192.168.1.120 192.168.1.120 / 255.255.255.255 192.168.1.1 to 192.168.1.254 192.168.1.0 / 255.255.255.0 192.168.0.1 to 192.168.255.254 192.168.0.0 / 255.255.0.0 192.168.1.1 to 192.168.1...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-33 ATTENTION Consult your Network Administrator or ISP for the proper mail server settings. The Auto warning function may not work properly if it is not configured correctly. NPort IA5150/5250 SMTP AUTH supports LOGIN, PLAIN, CRAM-MD...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-34 Password changed The user has changed NPort IA5150/5250’s password. When the password changes, NPort IA5150/5250 will send an e-mail with the password changed notice before NPort IA5150/5250 reboots. If the NPort IA5150/5250 is un...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-35 DCD changed A change in the DCD (Data Carrier Detect) signal indicates that the modem connection status has changed. For example, If the DCD signal changes to low, it means that the connection line is down. When the DCD signal cha...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-36 Monitor Monitor Line Click on Line under Monitor to show the operation mode and status of each connection (IPx), for each of the two serial ports. Monitor Async Click on Async under Monitor to show the current status of each of th...
NPort IA5150/5250 Series User’s Manual Web Console Configuration 5-37 Change Password Input the “Old password” and “New password” to change the password. Leave the password boxes blank to erase the password. If the password is erased, then NPort IA5150/5250 will not have password protection. ATTENTI...
6 6 Chapter 6 Configuring NPort Administrator The following topics are covered in this chapter: Overview Installing NPort Administrator Configuration ¾ Broadcast Search ¾ Unlock Password Protection ¾ Configuring NPort IA5150/5250 ¾ Upgrading the Firmware ¾ Export Configuration ¾ Import Configu...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-2 Overview Device Server Administrator lets you install and configure your NPort IA5150/5250 Series products easily over the network. Five function groups are provided to ease the installation process, allow off-line COM mappin...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-3 3. Click on Next to install the program using the default program name, or select a different name. 4. Click on Install to proceed with the installation.
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-4 5. The Installing window reports the progress of the installation. 6. Click on Next to proceed with the installation.
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-5 7. Click on Finish to complete the installation of NPort IA5150/5250 Administration Suite. Configuration The Administrator-Configuration window is divided into four parts. y The top section contains the function list and onli...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-6 Broadcast Search The Broadcast Search function is used to locate all NPort IA5150/5250s that are connected to the same LAN as your computer. Since the Broadcast Search function searches by MAC address and not IP address, all ...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-7 ATTENTION Before modifying NPort IA5150/5250’s configuration, use Broadcast Search to locate all NPort IA5150/5250s connected to the LAN, or use Specify by IP Address to locate a particular NPort IA5150/5250. Unlock Password ...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-8 3. The “Lock” status will change to “Unlock,” and the Administrator utility will keep this NPort IA5150/5250 in the Unlock status throughout this Administrator session. The meanings of the six “Status” states are given below ...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-9 2. Unlock the NPort IA5150/5250 you wish to configure if it is password protected. Right click on the NPort IA5150/5250 and select Configure to start the configuration. 3. The progress bar shows that Administrator is retrievi...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-10 5. You will now be able to modify Time Zone , Local Date , Local Time , and Time Server . ATTENTION You can simultaneously modify the configurations of multiple NPort IA5150/5250s that are of the same model. To select multip...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-11 2. Unlock the NPort IA5150/5250 you wish to configure if it is password protected. Right click on a specific NPort IA5150/5250 and select the Upgrade Firmware function to start upgrading the firmware. 3. Select the correct R...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-12 Export Configuration To export the configuration of an NPort IA5150/5250, right click on the NPort IA5150/5250 and select Export Configuration and then follow the onscreen instructions. The Export Configuration function is a...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-13 ATTENTION You can simultaneously import the same configuration file into multiple NPort IA5150/5250s that are of the same model. To select multiple NPort IA5150/5250s, hold down the Ctrl key when selecting an additional NPor...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-15 4. Select your targets from the list, and then click on OK . Once the Monitor function is running: 1. The NPort IA5150/5250 list will appear on the Monitor screen. 2. Right click the panel and select Settings .
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-16 3. Select or de-select Monitor Items . Use the single arrowhead buttons to move highlighted items from one box to the other. Use the double arrowhead buttons to move all items in one box to the other. 4. Select a Refresh Rat...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-17 5. On the Advanced Settings page, select Display warning message for new event and/or Play warning music for new event . In the second case, you must enter the path to the WAV file that you want to be played. “New event” mea...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-19 11. The NPort IA5150/5250s that were reconnected, and are now “Alive,” will be shown in black color. Port Monitor The process described here is the same as in the previous “Monitor” section. The only difference is that you c...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-20 COM Mapping Windows Administration Suite comes with Windows 95/98/ME/NT/2000/XP Real COM drivers. After you install NPort IA5150/5250 Administration Suite, there are two ways to set up the NPort IA5150/5250 serial port as yo...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-21 3. Add the target to which you would like to map COM ports. 4. The NPort IA5150/5250 list that appears is the list generated by the previous Broadcast Search. Select the NPort IA5150/5250 to which you would like to map COM p...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-22 6. Select the COM No. COM ports that are “In use” or “Assigned” will also be indicated in this drop-down list. If you select multiple serial ports or multiple NPort IA5150/5250s, remember to check the “Auto Enumerating” func...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-24 9. After setting the COM Mapping, remember to select Apply Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after Apply Change is selected. 10....
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-25 11. To save the configuration to a text file, select Export COM Mapping . You will then be able to import this configuration file to another host and use the same COM Mapping settings in the other host. Off-line COM Mapping ...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-26 2. Modify the port settings as needed. 3. Right click in the NPort list section and select Apply Change .
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-27 IP Location When NPort IA5150/5250 is used in a dynamic IP environment, users must spend more time with IP management tasks. NPort IA5150/5250 Series products help out by periodically reporting their IP address to the IP loc...
NPort IA5150/5250 Series User’s Manual Configuring NPort Administrator 6-28 4. Click Go to start receiving the Auto IP address report from the NPort IA5150/5250
7 7 Chapter 7 IP Serial LIB The following topics are covered in this chapter: Overview IP Serial LIB Function Groups Example Program
NPort IA5150/5250 Series User’s Manual IP Serial LIB 7-2 Overview What is IP Serial Library? IP Serial Library is a Windows library with frequently used serial command sets and subroutines. IP Serial Library is designed to reduce the complexity and poor efficiency of serial communication over TCP/IP...
NPort IA5150/5250 Series User’s Manual IP Serial LIB 7-3 IP Serial LIB Function Groups Server Control Port Control Input/Output Data Port Status Inquiry Miscellaneous nsio_init nsio_end nsio_resetserver nsio_checkalive nsio_open nsio_close nsio_ioctl nsio_flowctrl nsio_DTR nsio_RTS nsio_lctrl nsio_b...
A A Appendix A Pinouts and Cable Wiring The following topics are covered in this appendix: Port Pinout Diagrams ¾ RS-232/422/485 (male DB9) Pinouts ¾ 4W/2W RS-485/RS-422 (Terminal Block) Pinouts ¾ Power Input and Relay Output Pinouts Cable Wiring Diagrams ¾ Serial Cables
NPort IA5150/5250 Series User’s Manual Pinouts and Cable Wiring A-2 Port Pinout Diagrams RS-232/422/485 (male DB9) Pinouts 1 2 3 4 5 6 7 8 9 PIN RS-232 RS-422/ RS-485 (4W) RS-485 (2W) 1 DCD TxD-(A) --- 2 RXD TxD+(B) --- 3 TXD RxD+(B) Data+(B) 4 DTR RxD-(A) Data-(A) 5 GND GND GND 6 DSR --- --- 7 RTS ...
NPort IA5150/5250 Series User’s Manual Pinouts and Cable Wiring A-3 Cable Wiring Diagrams Serial Cables Female DB9 to Male DB9 NPort IA 9 pins 9 pins DCD RxD TxD DTR GND DSR RTSCTS RS-232Device DCDTxDRxDDSRGNDDTRCTSRTS Cable Wiring 12345678 12345678 Female DB9 Male DB9 Male DB9 Female DB9 Female DB9...
B B Appendix B Well Known Port Numbers In this appendix, which is included for your reference, we provide a list of Well Known port numbers that may cause network problems if you set NPort IA5150/5250 to one of these ports. Refer to RFC 1700 for Well Known port numbers, or refer to the following int...
C C Appendix C SNMP Agents with MIB II & RS-232 like groups NPort IA5150/5250 has built-in SNMP (Simple Network Management Protocol) agent software that supports SNMP Trap, RFC1317 RS-232 like groups and RFC 1213 MIB-II. The following table lists the standard MIB-II groups, as well as the variab...
NPort IA5150/5250 Series User’s Manual SNMP Agents C-2 System MIB Interfaces MIB IP MIB ICMP MIB SysServices ifInUnknownProtos ipReasmFails IcmpOutTimeExcds ifOutOctets ipFragOKs IcmpOutParmProbs ifOutUcastPkts ipFragFails IcmpOutSrcQuenchs ifOutNUcastPkts ipFragCreates IcmpOutRedirects ifOutDiscard...
NPort IA5150/5250 Series User’s Manual SNMP Agents C-3 Address Translation MIB TCP MIB SNMP MIB AtNetAddress tcpRetransSegs snmpInTotalSetVars tcpConnState snmpInGetRequests tcpConnLocalAddress snmpInGetNexts tcpConnLocalPort snmpInSetRequests tcpConnRemAddress snmpInGetResponses tcpConnRemPort snmp...
NPort IA5150/5250 Series User’s Manual SNMP Agents C-4 The Input Signal Table The Output Signal Table rs232InSigTable rs232OutSigTable rs232InSigEntry rs232OutSigEntry rs232InSigPortIndex rs232OutSigPortIndex rs232InSigName rs232OutSigName rs232InSigState rs232OutSigState
D D Appendix D Auto IP Report Protocol NPort Series provides several ways to configure Ethernet IP addresses. One is DHCP Client. When you set up NPort to use DHCP Client to configure Ethernet IP addresses, it will automatically send a DHCP request over the Ethernet to find the DHCP Server. And then...
E E Appendix E Service Information This appendix shows you how to contact Moxa for information about this and other products, and how to report problems. In this appendix, we cover the following topics. MOXA Internet Services Problem Report Form Product Return Procedure
NPort IA5150/5250 Series User’s Manual Service Information E-2 MOXA Internet Services Customer satisfaction is our number one concern, and to ensure that customers receive the full benefit of our products, Moxa Internet Services has been set up to provide technical support, driver updates, product i...
NPort IA5150/5250 Series User’s Manual Service Information E-3 Problem Report Form MOXA NPort IA5150/5250 Series Customer name: Company: Tel: Fax: Email: Date: 1. Moxa Product: NPort IA5150 NPort IA5150-M-SC NPort IA5150-S-SC NPort IA5150I NPort IA5150I-M-SC NPort IA5150I-S-SC NPort IA...
NPort IA5150/5250 Series User’s Manual Service Information E-4 Product Return Procedure For product repair, exchange, or refund, the customer must: Provide evidence of original purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer. Fill out the Problem Repor...
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