Page 3 - Contents
Contents 1 Use the scanner Scanner overview ......................................................................................................................3 Scanner front panel buttons ................................................................................................4Scanner lam...
Page 5 - Use the scanner; Scanner overview
1 Use the scanner The following topics describe the HP Scanjet N9120 scanner as well as how to scan orcopy original documents. • Scanner overview • Load original documents • How to scan • Associate a quick start button with scanning software • Scan from scanning software • How to copy Scanner overvi...
Page 6 - Scanner front panel buttons
Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scannersettings. Icon Button name Description 1 Copy By default, print the number of copies currentlyconfigured in HP Document Copy.Alternatively, start the scanning software that isassigned ...
Page 7 - Scanner lamp setting; Load original documents; Use the automatic document feeder
Icon Button name Description begin scanning again, press the Power Save button to wake up the scanner. See also “Scanner LEDs” on page 29 Scanner lamp setting The scanner supports two modes of lamp operation:• In Power Save mode, the scanner lamp times out and turns off automatically afterabout 15 m...
Page 11 - Load an original on the scanner glass
4. Place the stack in the middle of the input tray. Load the stack face up. For fastestscanning, load the stack with the left edge leading into the ADF. NOTE: In the scanning software, choose the layout setting that matches the orientation of the originals in the ADF. 5. Adjust the paper guides to t...
Page 12 - How to scan
Place the original face down on the scanner glass, as indicated by the reference mark. NOTE: In the scanning software, choose the layout setting that matches the orientation of the original on the scanner glass. How to scan The basic steps for scanning are: 1. Load the originals. 2. Do one of the fo...
Page 13 - Associate a quick start button with scanning software; Scan from HP Smart Document Scan Software
See also • “Load original documents” on page 5 • “Associate a quick start button with scanning software” on page 11 • “Scan from scanning software” on page 11 • “Work with HP Smart Document Scan Software profiles” on page 13 Associate a quick start button with scanning software The scanner includes ...
Page 14 - Scan from ISIS- or TWAIN-compliant scanning software; How to copy
Scan from ISIS- or TWAIN-compliant scanning software 1. Start the scanning software, and then select the ISIS or TWAIN data source. 2. Select the settings that are appropriate for the documents that you are scanning. 3. Carry out the appropriate actions to complete the scan. For more information, se...
Page 15 - Work with HP Smart Document Scan Software profiles
2 Useful scanner features Experienced document management professionals might be interested in the followingscan features that are available in the HP Smart Document Scan Software. Many of thesefeatures are also available from any ISIS- or TWAIN-compliant document scanningsoftware that allows you to...
Page 17 - Filter out color from a document (color dropout)
NOTE: HP recommends scanning long pages individually at a resolution of 300 dpi or lower. Filter out color from a document (color dropout) You can filter out a dark background from the image content, for example black text ongreen paper or red instructions on a form. Removing colors from the scan mi...
Page 18 - Use scanner hardware compression for faster scans
NOTE: To set the scan background color in another scanning software, navigate to the ISIS or TWAIN Advanced Settings dialog box. On the More tab, select a color from the ADF Background drop-down list. Use scanner hardware compression for faster scans The scanner supports multiple levels of JPEG comp...
Page 21 - Position the imprinter
4. If you are replacing an empty print cartridge, slide it to the right to remove it from thecartridge stall. 5. Remove the print cartridge from its packaging. Pull the tab to remove the protectivetape from the nozzles. 6. Hold the new print cartridge with the nozzles down and slide it into the cart...
Page 22 - Test the imprinter
1. Raise the ADF input tray until it clicks into place. 2. Lift the green lever slightly, and then slide the imprinter to the position that you want. NOTE: Several paper sizes are indicated in the imprinter carriage. If you set the imprinter at the position for the paper size that you are using, the...
Page 24 - Order maintenance and scanning supplies; Clean the automatic document feeder
3 Care and maintenance This section presents information about how to care for and maintain the scanner. • Order maintenance and scanning supplies • Clean the automatic document feeder • Clean the scanner glass • Clean the scanner fan filters • Replace the feed roller and separation pad • HP Scanner...
Page 28 - Clean the scanner fan filters
To clean the scanner glass, follow these steps: 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner. 2. Open the scanner lid. 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glasscleaner. CAUTION: Use...
Page 30 - HP Scanner Tools Utility scanner maintenance information
4. Close all ADF access doors, and then reconnect the USB cable and power cable tothe scanner. 5. Press the Power switch to the on position, and then update the scanner maintenance history: a . Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. Click the Main...
Page 31 - Troubleshooting; Scanner LEDs
4 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner LEDs • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are not working correctly • Automatic document feeder problems • Additional troubleshooting information ...
Page 32 - Scanner initialization or hardware problems; Check that the scanner has power
LED indications Scanner action or condition The Power LED is lit with a steady greenlight. The scanner is on and ready to scan. The Attention LED blinks green at amedium speed. The Power LED is lit with a steady greenlight. The scanner is scanning an original. Both LEDs are off. There is no power to...
Page 33 - Check the USB connection
If the problem persists after verifying the above items, try the following: 1. Press the Power switch to the off position, and then disconnect the power cable from the scanner. 2. Wait 30 seconds. 3. Reconnect the power cable to the scanner, and then press the Power switch to the on position.After 3...
Page 34 - Uninstall and then reinstall the HP Scanjet utilities; Scanner operation problems; Scanner will not turn on
Uninstall and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem, the problem mighthave occurred because of an incomplete installation. Try uninstalling and then reinstallingthe HP scanning utilities. 1. Press the Power switch to the off posit...
Page 35 - Scanned image is fuzzy; Scanned pages are out of order at the scan destination
Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity(about 15 minutes).If the scanner lamp remains on after a long period of inactivity, turn off the scanner, wait30 seconds, and then turn the scanner back on. NOTE: The scanner lamp does not ...
Page 36 - The image is completely black or completely white
Scanned pages are missing at the scan destination When scanning with the ADF, pages that stick together are scanned as one item. Thehidden pages are not scanned. Enable Misfeed (Multipick) Detection to stop the scan orcopy process if multiple pages are fed into the scanner at one time.To enable the ...
Page 37 - Scanned images are not straight; Vertical white stripes appear on the printed page; Scan files are too large
When scanning from the scanner glass, the item might not be placed correctly on thescanner glass. Make sure that the item you are trying to scan is placed face down on theglass and the lid is closed. See also “Load original documents” on page 5 Scanned images are not straight When scanning with the ...
Page 38 - The imprinter is not printing or the print quality is poor; Scanner buttons are not working correctly
Scanning at a higher resolution than necessary creates a larger file with no additionalbenefit. • Color scans create larger files than do black and white scans. • If you are scanning a large number of pages at one time, consider scanning fewerpages at a time to create more, smaller files. • Use the ...
Page 40 - Wrong profile is used when the Scan button is pressed; Automatic document feeder problems
Wrong profile is used when the Scan button is pressed If you are using the HP Smart Document Scan Software, use the HP Scanner Tools Utilityto determine which HP Smart Document Scan Software profile is assigned to the Scan button. If necessary, reset the profile assigned to the button. NOTE: You can...
Page 41 - Clear a jam from the automatic document feeder
Clear a jam from the automatic document feeder 1. Remove any loose pages from the automatic document feeder (ADF) input tray. 2. Lift the latch on top of the ADF to open the top and side ADF access doors. 3. Remove any jammed pages from the ADF input tray. Automatic document feeder problems 39
Page 44 - Automatic document feeder does not feed paper; The bottom of the scanned image is cut off; Additional troubleshooting information
Automatic document feeder does not feed paper • The automatic document feeder (ADF) access doors might not be securely latched.Open the ADF access doors, and then close the doors by pressing firmly. • A problem with the ADF hardware might exist. Use the following procedure to test theADF: ◦ Disconne...
Page 45 - Accessibility
5 Accessibility Accessibility features The N9120 scanner includes the following accessibility features: LED Reader The LED Reader is software that outputs the status of the indicator LEDs on the scanner front panelto the computer monitor as the LEDs change. The LED Reader enables accessibility softw...
Page 46 - Index
Index A accessibility 43ADF clean 22clear jams 39cut-off images 42feeding, troubleshoot 42load paper 5maintenance 22streaks, troubleshoot 35 applications scan from 12 Attention LED 29 B background color 15black scans, troubleshoot 34buttons scanner front panel 4troubleshoot 37 C clean ADF 22scanner ...