Hitachi C9295A#B1H - Manuals

1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Find the device model number • Accessibility • Understand the device parts • Connection information • Turn off the device • Eco-Tips Find other resources for the pr...

Resource Description Location Logs and reports Provides information aboutevents that have occurred. For more information, see Monitor the device . Printer status report • Device information: ◦ Product name ◦ Model number ◦ Serial number ◦ Firmware versionnumber • Accessories installed (forexample, d...

Accessibility The device provides a number of features that make it accessible for people withdisabilities. Visual The device software is accessible for users with visual impairments or low vision throughthe use of your operating system's accessibility options and features. It also supportsmost assi...

1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference . 1 Power button and light 2 Resume button and light 3 Cancel button 4 Netwo...

Back view 1 Rear universal serial bus (USB) port 2 Ethernet network port 3 Automatic two-sided printing accessory (duplexer) (some models only) 4 Power input 5 Rear access panel Connection information Description Recommended numberof connectedcomputers for bestperformance Supported softwarefeatures ...

Turn off the device Turn off the HP product by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power source. If you improperly turn off the HP product, the print carriage might not return to the correctposition,...

2 Install the accessories This section contains the following topics: • Install the duplexer (available on some models) • Turn on accessories Install the duplexer (available on some models) You can print on both sides of a sheet of paper automatically when the optional automatictwo-sided printing ac...

3 Use the device This section contains the following topics: • Select print media • Load media • Change print settings • Print on both sides (duplexing) • Print on special and custom-sized media • Print borderless • Print a Web page (Windows only) • Cancel a print job Select print media The device i...

features ColorLok Technology for less smearing, bolder blacks andvivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It producesdocuments that look and feel more substantial than documents printedon standard multipurpose or copy paper. It features ColorLokTechnol...

Recommended papers for photo printing If you want the best print quality, HP recommends using HP papers that are specificallydesigned for the type of project you are printing.Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper...

◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.Also avoid cards and envelopes with thick, irregular, or curled ed...

Media size Input tray Duplexer (somemodels) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7.1 inches) Borderless double A4 (210 x 594 mm; 8.3 x 23.4inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Cu...

Tray Type Weight Capacity Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Duplexer(availableon somemodels) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plainpaper (text printing) Set minimum margins The document margins must match (or...

Load media This section provides instructions for loading media into the device. Load Tray 1 (main tray)1. Lift the output tray. 2. Slide the media guide out to the widest setting. 3. Insert the media print-side down along the right of the tray. Make sure the stack ofmedia aligns with the right and ...

5. Pull out the extension on the output tray. NOTE: For media longer than 279 mm (11 inches), pull the extension out to the maximum extended position. Make sure the flap at the end of the extension trayis not lifted, otherwise it will interfere with the paper being ejected. Change print settings You...

To change default settings for all future jobs (Windows) 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or -Click Start , click Control Panel , and then double-click Printers . NOTE: If prompted, enter the computer administrator's password. 2. Right-click the ...

• For auto-duplexing, when printing finishes on one side of the media, the device holdsthe media and pauses while the ink dries. Then the media is pulled back into thedevice and the second side is printed. When printing is complete, the media isdropped onto the output tray. Do not grab it before pri...

4. Select the media size from the Size drop-down list. If you do not see the media size, create a custom media size. a . Select Custom from the drop-down list. b . Type a name for the new custom size. c . In the Width and Height boxes, type the dimensions, and then click Save . d . Click OK twice to...

NOTE: Open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image.You can also gain access to this feature from the Printing Shortcuts tab (Windows only). Open the printer driver, select the Printing Shortcut...

Print a Web page (Windows only) You can print a Web page from your Web browser on the HP Printer.If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable Web printing with control over what you want and how you want it printed. You ...

4 Configure and manage This information is intended for the administrator or individual who is responsible formanaging the device. This section contains information about the following topics: • Manage the device • Use device management tools • Understand the printer status page • Understand the net...

Use this tool... to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. • Order supplies: On any tab, click the Order Supplies button, and then follow the onscreen instructions. • Support: On any tab, click the Support button, and th...

Embedded Web server When the device is connected to a network, you can use the embedded Web server toview status information, change settings, and manage it from your computer. NOTE: For a list of system requirements for the embedded Web server, see Embedded Web server specifications . Some settings...

You can open the embedded Web server by using these methods:• Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the device.For example, if the IP address is 123.123.123.123, type the following address intothe Web browser: http://123.1...

Tabs Contents Network Settings Gives information on the network settings. Click Change Settings to open the Network Toolbox and change some network settings. Network Toolbox The Network Toolbox allows you to view and change some network settings. You canchange the IP address, turn the wireless radio...

Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer1. Click the HP Device Manager icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the ...

3. 802.11 Wireless (some models): Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, andserver. 4. Miscellaneous: Shows information, such as the administrator details. • mDNS: Shows information about the active Multicast Domain N...

Network connection If the device has network capability, it can be shared in a network environment byconnecting it directly to the network. This type of connection offers the ability to managethe device using the embedded Web server from any computer on the network. NOTE: Microsoft Internet Explorer...

A client computer can connect to the device in the following ways:• In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer . • On the network, browse to the device and dr...

To share the device on a locally shared network When you connect the device directly, you can share it with other computers using asimple form of networking known as locally shared networking. Use this configurationonly in small groups or when usage is low. The connected computer is slowed down when...

For more information, see To set up the device on a wireless communication using the installer (Mac OSX) or To set up wireless communication using the installer (Windows) . NOTE: If you encounter problems, see Solve wireless problems . To use the device with any wireless connection, you must run the...

◦ Be on the same subnet and same channel ◦ Have the same 802.11 security settings • Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on thenetwork, whether the devices are wired or wireless, through...

4. When prompted, temporarily connect the USB wireless setup cable. 5. Follow the onscreen instructions to complete the installation. 6. Disconnect the USB wireless setup cable when prompted. To set up the device on a wireless communication using the installer (Mac OS X) 1. Connect a USB wireless se...

(and you know the HP device is on the network), or you have already successfullyinstalled HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration utility, lookfor an option to trust computers on the local subnet (sometimes...

Change from a USB connection to a wireless connection (Mac OS X)1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder. 2. From the Information and Settings list, select Network Printer Setup Utility . 3. Follow the onscreen instructions to config...

• Change the password periodically. • Change the default password provided by the manufacturer for administrator accessto the access point or wireless router. Some routers let you change the administratorname as well. • Turn off administrative access over wireless if possible. If you do this, you ne...

5 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve de...

• Turn off the HP Printer by pressing the Power button located on the product. Wait until the Power light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Printer, the print carriage might not return tothe correct position causing problems wi...

Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program . If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies online . NOTE: At this time, some portions of the HP Web site are availabl...

5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slotuntil it clicks into place and is seated firmly in the s...

Make sure that you insert the ink cartridge into the slot that has the same shaped iconand color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics Order printing supplies online Usage information colle...

Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or theprinting system itself. If you are unhappy with the quality of your prints, a Print QualityDiagnostic page can help you determine if the printing system is working prope...

To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects...

Item Cartridge color 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streak...

Preventing the problem that causes ragged bars on the Print Quality Diagnosticreport: • Avoid leaving opened ink cartridges outside of the printer for an extended period oftime. • Wait until a new cartridge is ready to be installed before removing an old ink cartridge. Regular white streaks in the b...

If the color of any of the bars is not uniform, follow these steps: 1. If the printer was recently transported at a high altitude, try a printhead cleaning. 2. If the printer was not recently transported, try printing another Print Quality Diagnosticreport. This will use less ink than a printhead cl...

Alignment Patterns If the color bars and large font text look OK, and the ink cartridges are not empty, look atthe alignment pattern directly above the color bars. Example of a good alignment pattern The lines are straight. Examples of a bad alignment pattern The lines are jagged - align the printer...

• Power cord and other cables are working, and are firmly connected to the device.Make sure the device is connected firmly to a functioning alternating current (AC)power outlet, and is turned on. For voltage requirements, see Electrical specifications . • Media is loaded correctly in the tray and is...

Check the margin settings Make sure the margin settings for the document do not exceed the printable area of thedevice. For more information, see Set minimum margins . Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and lengt...

Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The product prints meaningless characters • Nothing happens when I try to print • The pages in my document came o...

Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the product. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding Try the following solutions to...

Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product.For more information, see: Clear jams Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move free...

The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Restart t...

From your computer, open the printer folder and see if the cancelled job remains inthe print queue. Try to delete the job from the queue. If the print job remains in thequeue, try one or both of the following:• Disconnect the USB cable from the product, restart the computer, and thenreconnect the US...

If this did not solve the issue, try the next solution. Solution 10: Restart the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the product. Cause: The product experienced an error. The pages in my docum...

Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting might not have been set correctly for the project you were printing...

A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the mostlikely solution first. If the first solution does not solve the problem, continue trying theremaining solutions until the issue is resolved. • Solution 1: Remove any ext...

Solution 5: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stackof paper against a flat surface, and reload the paper into the input tray.For more infor...

Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridgesare designed and tested with HP printers to help you easily produce great results,...

For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators pr...

Aligning the printer can help ensure excellent print quality.For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clea...

Always make sure the paper you are printing on is flat. For best results when printingimages, use HP Advanced Photo Paper.Store specialty media in its original packaging inside a resealable plastic bag on aflat surface in a cool, dry place. When you are ready to print, remove only the paperyou plan ...

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP...

If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. After cleaning the printhead, print a print quality report. Evaluate the print qualityreport to see if the print quality problem sti...

Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.Always make sure the paper you are printing on is flat. For best results when printingimages, use HP Advanced Photo Paper.Store specialty media in its original ...

Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try ...

Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurryor fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or f...

Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Make sure only one type o...

Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue. Soluti...

Solution 4: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filtered, or bottled water (tap water might contain contaminants that candamage the ink ca...

not have time to wait, you can clean the printhead, but this uses more ink, and thepoor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Solution 2: Use TrueType or OpenType fonts Sol...

The product prints slowly Try the following solutions if the product is printing very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. B...

Media is not coming out correctly • Make sure the output tray extension is extended; otherwise, printed pages may falloff the device. • Remove excess media from the output tray. There is a limit to the number of sheetsthe tray can hold. Pages are skewing • Make sure the media loaded in the trays is ...

Check the computer Make sure the computer that you are using is connected to the network. Check your Web browser Make sure the Web browser meets the minimum system requirements. For moreinformation, see Embedded Web server specifications . Check the device IP address • To check the IP address of the...

◦ Compare the IP address listed in the dialog box and make sure it matches the IPaddress listed on the network configuration page. If the IP addresses are different,change the IP address in the dialog box to match the address on the networkconfiguration page. ◦ Click OK twice to save the settings an...

button two times. Then release all buttons. If a problem is detected, the printed test reportwill include recommendations that might help solve the problem. Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and arestill unable to connec...

Make sure that the HP device is connected to your network If your device is not connected to the same network as your computer, you will not beable to use the HP device over the network. Follow the steps described in this section tofind out if your device is actively connected to the correct network...

Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device • Make sure that all pa...

6. If an ink cartridge was sticking up and you were able to snap it back down into place,close the ink cartridge access door and check if the error has gone away.• If the error has gone away, stop troubleshooting here. The error has beenresolved. • If the error has not gone away, proceed to the next...

Clear jams Occasionally, media becomes jammed during a job. Try the following remedies beforeyou attempt to clear the jam.• Make sure that you are printing with media that meets specifications. For moreinformation, see Select print media . • Make sure to print with media that is not wrinkled, folded...

3. Open the top cover. If there is paper remaining inside the device, ensure the carriagehas moved to the right of the device, free any paper scraps or wrinkled media, andpull the media towards you through the top of the device. WARNING! Do not reach into the device when it is on and the carriage is...

Printhead Problem - The printhead appears to be missing or damaged Use the following to correct the error: Advanced printhead maintenance Incompatible Printhead The printhead installed is not intended for use in this printer, or it may be damaged Use the following to correct the error:• Advanced pri...

6. Clean the printhead.There are three areas of the printhead that need to be cleaned: the plastic ramps onboth sides of the ink nozzles, the edge between the nozzles and the electricalcontacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and conta...

7. Clean the electrical contacts inside the product. To clean the electrical contacts in the producta . Lightly dampen a clean, lint-free cloth with bottled or distilled water. b . Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean clot...

9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated inkcartridges and problems printing. The latch must remain down in order to correctlyinstall the ink cartridges. 10....

HP recommends you have a replacement available for when print quality becomesno longer acceptable. Use the following to correct the error:• Replace the ink cartridges • Supplies NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, con...

Cartridge Problem Choose your error • The following cartridge appears to be missing or damaged • Cartridge(s) in Wrong Slot - The following cartridges are in the wrong slots The following cartridge appears to be missing or damaged Use the following to correct the error: • Replace the ink cartridges ...

3. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline . 4. If you made any changes, try to print again. To check if the printer is paused or offline (Mac OS X)1. Click System Preferences , click Print & Fax , and then click select the printer yo...

www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Errors (Windows) 123

6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems.This section contains information about the lights, what they indicate, and what action totake if necessary. • Interpreting control-panel lights Interpreting control-panel lights...

A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information issubject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online...

Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries haveinformation on ordering by telephone, locating a local store and printing a shopping list. In addition,you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies pag...

B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of thefollowing support services to obtain assistance.This section contains the followi...

Obtain HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip . Click the Ask a question button ...

• Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when youregister the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone s...

Telephone support numbers For the most current list of telephone support numbers, see www.hp.com/support . Appendix B 136 Support and warranty

For instructions on how to pack your product for exchange, see Pack the device . HP Korea customer support Appendix B 138 Support and warranty

Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device.This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,misused, or tampered with.During the warranty period the product ...

▲ Lift the output tray, and gently pull it out of the device. Pack the device Complete the following steps after you have prepared the device for shipment. To pack the device1. If available, pack the device for shipment by using the original packaging materials, or use thepackaging materials that ca...

C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server spe...

Device memory 64 MB built-in RAM, 32 MB built-in Flash ROM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.hp.com/support/ . Operating system compatibility • Windows 2000 Service Pack 4, Windows XP Service Pack 1,...

D Regulatory information This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance table • LED indicator statement • Regulatory inform...

LED indicator statement Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Unio...

Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner.Design for recycling has been incorporated into this product. The number of materials has been keptto a minimum while ensuring proper functionality and reliability....

qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualifiedproducts are also listed at www.hp.com/go/energystar . Third-party license agreements This section contains the following topics: • Expat • OpenSSL • SHA2 Expat Copyright (c) 1998, 1999, 2000 Thai Open...

Index A accessibility mobility 10support 10visual 10 accessories installation 14ordering 131part numbers 131self-test diagnostic page 40turn on and off in driver 14warranty 139 acoustic emissions 145Add Printer installation 45administrator settings 32 after the support period 137align printhead 98 B...