Fluke Network Tester - Manuals

NetTool Users Manual iv Ping................................................................................................................................ 5-4 Assigning an IP Address to NetTool.......................................................................... 5-4 Pinging a Single Device .....

Contents (continued) v Viewing VLAN and CDP Information ......................................................................... 7-2 The VoIP Log ................................................................................................................. 7-3 Viewing Call Quality Measurements ....

vii List of Tables Table Title Page 1-1. NetTool's Device Icons .......................................................................................................... 1-7 3-1. Services NetTool Discovers ................................................................................................

ix List of Figures Figure Title Page 1-1. NetTool Front Panel .............................................................................................................. 1-1 1-2. Initial Screen...........................................................................................................

1-1 Chapter 1 Introduction Using This Manual This Users Manual is supplied with the NetTool™ Inline Network Tester (hereafter referred to as NetTool) to help you learn to use your new tester quickly and more efficiently. The manual introduces you to the key features and operation of NetTool and show...

NetTool Users Manual 1-2 NetTool is available in the following models: • NetTool Standard: provides single-ended testing of network devices. Also includes a Ping function and the capability to display VLAN traffic and CDP information. • NetTool Pro: includes all of the features in the standard model...

Introduction What is NetTool? 1 1-3 • This NetTool Users Manual and the NetTool Quick Reference Guide • CD-ROM, containing this NetTool Users Manual, NetTool . Blaster! (updates software), and the NetTool Toolkit • CD-ROM, containing Key Device Watch. Optional Accessories You can separately purchase...

NetTool Users Manual 1-4 Contacting Fluke Networks www.flukenetworks.com [email protected] +1-425-446-4519 • Australia: 61 (2) 8850-3333 or 61 (3) 9329 0244 • Beijing: 86 (10) 6512-3435 • Brazil: 11 3044 1277 • Canada: 1-800-363-5853 • Europe: +44 1923 281 300 • Hong Kong: 852 2721-3228 • Ja...

Introduction Getting Acquainted 1 1-5 NetTool Toolkit NetTool Toolkit enables you to: • Generate reports • Download reports • Configure PING parameters and catalogs. Installing and Running the Link Utilities To install the programs: 1. Insert the CD-ROM that comes packaged with NetTool into your PC....

NetTool Users Manual 1-6 Understanding the LEDs On each side of the LCD, NetTool has a pair of LED indicators (Figure 1-3). These LEDs combine to give you immediate insight and at-a-glance information about your network environment. The top pair of LEDs provides link, collision, and error informatio...

Introduction Getting Acquainted 1 1-7 NetTool Menus NetTool has an icon- and menu-driven user interface. Icons The top area (Figure 1-4) contains a connection diagram. This diagram contains icons that show what type of device is connected to NetTool’s RJ-45 jacks. ahn020s.eps Figure 1-4. NetTool Ico...

NetTool Users Manual 1-8 • Key Devices: displays all of the servers, routers, and printers that NetTool finds on the network. • Toolkit or VoIP/Toolkit (so named if the VoIP option is installed): displays the Toolkit menu where you can access the Ping utility, the Reporter function, and health stati...

Introduction Power Supply 1 1-9 Power Supply To supply power to the tester, you can use the four AA size batteries (supplied) or the (optional) rechargeable batteries. Alternatively, you can use the (optional) AC adapter. Installing the Batteries Figure 1-5 shows you how to insert the four AA batter...

NetTool Users Manual 1-10 Updating NetTool’s Software From time to time, updates to NetTool’s software become available. • Select the NetTool icon then select About NetTool to find out what version of software is installed on the tester. • To find out if there is a new software version available, go...

2-1 Chapter 2 Setting Up and Connecting NetTool Introduction This chapter shows you how to set up NetTool. Among the tasks covered are how to set NetTool’s date and time, how to configure its IP address information, and how to locate important information, such as the serial number. This chapter als...

NetTool Users Manual 2-2 Changing the System Settings Select Settings to display the Settings menu: afq42s.bmp Figure 2-2. Settings Menu On this menu, you can do the following: • Check the battery level. If NetTool is running on battery power, the battery level indicator is displayed at the top of e...

Setting Up and Connecting NetTool Configuring NetTool 2 2-3 • Restore factory default settings. Select Restore Defaults to restore all of NetTool’s factory default settings. Identifying Unwanted Protocols Select Unwanted Protocols to display a screen that allows you to identify protocols on the netw...

NetTool Users Manual 2-4 5. Press SELECT to save the IP address for NetTool. NetTool lists the updated address with the subnet and router IP addresses. 6. In like manner, configure the subnet mask and router addresses. NetTool assists you by entering the first parts of those addresses based on commo...

Setting Up and Connecting NetTool Connecting NetTool 2 2-5 Connecting NetTool NetTool has two RJ-45 jacks, one on each side. Use the supplied RJ-45 cable to connect a patch cable to NetTool and to create a single-ended or inline connection. NetTool also has a serial port, which enables you to direct...

Setting Up and Connecting NetTool Connecting NetTool 2 2-7 Inline Connection An inline connection entails having NetTool simultaneously plugged in between two network devices, such between as a PC or a PoE-powered device and a network switch. Use this type of connection to verify whether the device ...

NetTool Users Manual 2-8 Serial Port Connection Note The recommended speed setting for the serial port is 115200. A serial port connection enables you to: • Download software (see “Updating the Software”) • Enable options • Save screens • Upload and download PING catalogs • Upload Report data. Use t...

3-1 Chapter 3 AutoTest Introduction AutoTest provides a good starting point for trying to determine what devices are on your network and for making a quick assessment of your network’s overall condition. Results from AutoTest can alert you to connectivity problems before they impact network performa...

NetTool Users Manual 3-2 Cable Test Results If NetTool is connected to a patch cable, AutoTest evaluates the integrity of the cable and finds errors that might suggest a physical media problem. If a wiremap adapter is attached, NetTool performs deeper testing of the cable by additionally verifying p...

AutoTest Running AutoTest 3 3-3 Single-Ended AutoTest Results AutoTest result screens vary depending on the device that NetTool is connected to. Note This results described in this section are provided as examples of what information NetTool provides. Network Drop If NetTool is connected to a networ...

NetTool Users Manual 3-4 Table 3-1 lists the devices and services that NetTool discovers. Table 3-1. Services NetTool Discovers Device Services Servers IP Servers (IP services discovered): DHCP, DNS, email (SMTP, POP, IMAP), Web (HTTP, HTTP proxy), WINS. NetWare Servers (IPX service types): Nearest ...

AutoTest Running AutoTest 3 3-5 Inline AutoTest Results The diagrams at the top of the screen can give you a quick indication of what is going on with your network. Inline between a Device and the Network Caution When operating inline with a POE-powered device connected to NetTool, make sure that Ne...

NetTool Users Manual 3-6 Polarity information is also given. The waveform-shaped icons used in the diagram are listed in Table 3-3. Table 3-3. Link and Polarity Level Indicator Definition Normal level, normal polarity Normal level, reverse polarity Low level, normal polarity Low level, reverse polar...

AutoTest Running AutoTest 3 3-7 To get detailed results, move the cursor to one of the following icons then press SELECT: • PC icon : enables you to view results for the device. Go to Chapter 4 “Troubleshooting a Network Device” for details. • Network icon : enables you to view network results. Go t...

4-1 Chapter 4 Troubleshooting a Network Device Introduction NetTool can provide information that you can use to determine whether a device is configured properly for your network. After you have confidence that all of the stations and devices on your network are configured correctly, you can move on...

NetTool Users Manual 4-2 Five basic types of information about the device or network can be selected from this menu: • Link Config: provides link pulse information. If the VoIP option is installed, you can also find out PoE voltage and pair information. • Health: lets you monitor frames and view err...

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-3 Checking Frames for Errors To find out how many frames have been transmitted and whether any errors were discovered in those frames, display the Health screen (Figure 4-3): afq35s.bmp Figure 4-3. Health Details This screen ena...

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-5 Tracking Protocols Note You can also view protocol information by selecting Protocols from the Main menu. To find out what protocols are associated with a device or running on the network, do the following: 1. Display the Prot...

NetTool Users Manual 4-6 Obtaining a Device’s IP Address Information To obtain IP address information for a device, do the following: 1. Select Addresses Used to display the following: ahn25s.bmp Figure 4-7. Addresses Used Screen The Addresses Used screen enables you to verify a devices’ IP address ...

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-7 3. You can also find out what VLAN a device belongs to. Press the Down b arrow key to locate VLAN statistics, as shown in Figure 4-9: ahn322s.bmp Figure 4-9. VLAN Information NetTool can provide information for up to five disc...

5-1 Chapter 5 Troubleshooting Networks Introduction The information documented in this chapter can help you evaluate the health of your network and assist you with troubleshooting network problems. NetTool features a Ping test, which is described in this chapter. Use this test to verify connectivity...

NetTool Users Manual 5-2 Four basic functional groups of information about the network are listed on this menu: • Link Config: provides link pulse information about the network. See “Viewing Link Status Information” in Chapter 4 for details. • Health: lets you monitor frames and view errors that ind...

Troubleshooting Networks Finding Out About Your Network 5 5-3 This screen also tells you which VLAN NetTool is connected to. If CDP information is found, it is also reported on this screen. Note The Segment ID screen is identical to the Addresses Used screen documented in Chapter 4. For information ...

NetTool Users Manual 5-4 Ping NetTool can automatically ping any single device on your network or a group consisting of up to 10 devices. Ping provides instant information about how a network device is connected and how it is acting on your local segment, making it easier for you to pinpoint connect...

Troubleshooting Networks Ping 5 5-5 3. Do one of the following: • Select the IP address of the device from the list. OR • Select Add New Device to display the Edit screen. On this screen, supply the IP address of the device then select Update. NetTool pings the device and automatically adds its addr...

NetTool Users Manual 5-6 3. To view results for a particular IP address, move the cursor to the address, then press SELECT. The Ping Results screen (Figure 5-6) for your selection is displayed: afq50s.bmp Figure 5-6. Ping Results Screen 4. To ping the list of IP addresses again, move the cursor to t...

6-1 Chapter 6 Common Problems Introduction The Problem Log includes a listing of all problems that NetTool detected from the physical layer to application layer. Not every problem contained in this log is at the same level of severity; therefore, just because a problem is listed here does not imply ...

NetTool Users Manual 6-2 The Problem Log (Figure 6-2) is displayed: afq60s.bmp Figure 6-2. Problem Log Understanding the Problem Log Display There are nine types of problems listed in the Problem Log. Each type of problem has an icon associated with it. For example, a stethoscope is used to identify...

Common Problems Problems NetTool Detects 6 6-3 Things to Consider You can think of problems fitting into one of two categories: link connectivity or network. Link connectivity problems relate to cabling or cabling properties while network problems involve PC/network configuration settings or PC-to-s...

Common Problems Problems NetTool Detects 6 6-5 Network Problems This section lists all of the network problems. Keep in mind that this is not an exhaustive list of troubleshooting steps. If you know what you need, the network administrator for the network you are troubleshooting can provide you with...

NetTool Users Manual 6-6 NetWare • Problem: Ethernet frame-type mismatches. Explanation: For the PC and network to communicate, they both must be configured for the same frame type (802.3-raw, 802.2, Ethernet II, and SNAP). You can configure a client for a single frame type. A server can optionally ...

Common Problems Problems NetTool Detects 6 6-7 TCP/IP • Problem: PC using incorrect IP subnet mask. Explanation: NetTool has determined that the PC is not properly configured. Remedy: Access PC network properties and correct the IP subnet mask. • Problem: Router issued ICMP redirect. Hosts or device...

NetTool Users Manual 6-8 • Problem: DHCP server issuing IP address that causes duplicate IP on network. Explanation: The DHCP server in question is not detecting an address and is provisioning a duplicate. Remedy: This problem can be caused by a statically configured PC. Find the statically configur...

Common Problems Problems NetTool Detects 6 6-9 • Problem: No WINS server found on network to resolve names. Explanation: The PC is configured to use WINS (Windows Internet Name Service) and none can be found. Remedy: Make sure the WINS server is up and running. Access the PC’s network properties. • ...

Common Problems Problems NetTool Detects 6 6-11 • Problem: Unable to connect to POP3 server Explanation: The PC cannot find the POP3 server it is configured to find. The server itself may be down as well. Remedy: Access NetTool’s Key Devices list to view information about this server and then make c...

7-1 Chapter 7 Verifying Voice over IP Service Introduction With the VoIP (Voice over IP) option enabled, you can use NetTool to verify VoIP service on a link. NetTool can track SCCP/SIP call control and measure RTP quality of service. The VoIP Log and VoIP Monitor capture call transactions, providin...

NetTool Users Manual 7-2 Viewing PoE Voltage and Pair Information After you run AutoTest, you can obtain PoE voltage and pair information for the network or phone side. Do the following: 1. Depending on which side you want to look at, select one of the following icons: • PC icon: • Network icon: . T...

Verifying Voice over IP Service The VoIP Log 7 7-3 When plugged into a switch VLAN port, the native and appliance (phone) VLANs are also displayed along with the CDP information, as shown in Figure 7-2: ahn320s.bmp Figure 7-2. VLAN Port Information The VoIP Log The VoIP Log is a per-call event log t...

NetTool Users Manual 7-4 Viewing Call Quality Measurements The VoIP Monitor tracks call quality (RTP data). To display the VoIP Monitor, do the following: 1. From the Main menu, select VoIP/Toolkit. 2. On the VoIP/Toolkit menu, select VoIP Monitor to display the screen shown in Figure 7-4: ahn309s.b...

8-1 Chapter 8 Creating and Managing Reports Introduction NetTool’s Reporter feature enables you to capture device and network configuration data and save that information in a report. You can create and save up to 10 reports. Reporter helps you do the following: • Document configurations for groups ...

NetTool Users Manual 8-2 Creating a Report Reporter enables you to create a report that reflects what NetTool currently detects on the PC (or another device) and/or the network. To create a report: 1. Connect NetTool to the device you want to check and run AutoTest. 2. From the Main menu, select Too...

Creating and Managing Reports Deleting or Overwriting a Report 8 8-3 c. Move the cursor to Save Report. Then, press SELECT to save. If you inadvertently give two reports the same name on NetTool, check the date/time stamp when you view the reports to differentiate between them. After you save a repo...

Appendices Appendix Title Page Specifications ....................................................................................................................... A-1 VoIP Logs ...........................................................................................................................

A-1 Appendix A Specifications General Specifications Media Access 10Base-T and 100Base-TX. Cable Tests Internal wiremap, cable length, opens, shorts, and split pairs Ports Shielded Hub/NIC connector (RJ-45). Serial port – customized 2.5mm “stereo” input jack. Interface Push button navigation of icon...

NetTool Users Manual A-2 Environmental Requirements Operating Temperature 10 ° C to 30 ° C with up to 95 % Relative Humidity 10 ° C to 40 ° C with up to 75 % Relative Humidity Non-Operating Temperature -20 ° C to +60 ° C Approvals The Fluke NetTool has the following approvals: European Standard EN 6...

B-1 Appendix B Sample VoIP Call Logs Introduction This appendix contains sample SCCP and SIP call logs. All of the logs contain running commentaries to familiarize you with the messaging and information that is exchanged during a call.

NetTool Users Manual B-2 Typical Cisco Skinny (SCCP) Phone Bootup >DHCP DISCOVER 00c017a00079 >DHCP OFFER 129.196.197.016 >DHCP REQUEST 003094c4426f >DHCP ACK 129.196.197.016 // the phone broadcasts an IP address request // the MAC address of the phone // the DHCP server offers an addres...

Appendices Sample VoIP Call Logs B B-7 Typical SIP Phone Bootup Log >DHCP DISCOVER 000f66fc9e72 >DHCP OFFER 129.196.196.202 >DHCP REQUEST 000f66fc9e72 >DHCP ACK 129.196.196.202 >DNS req:000f66fc9e72 atlas4.atlas.vonage.net <DNS response 216.115.025.056 REGISTER sip:atlas4.atla 200 ...

NetTool Users Manual B-8 Typical SIP Phone Bootup Log (continued) >DNS req:000f66fc9e72 ls.tftp.vonage.net <DNS response 192.015.192.015 // the phone looks up the FTP file server // the DNS server responds with the IP address >TFTP file request /uObE8NkRvq/spa000F66FC9 REGISTER sip:atlas4.a...

Appendices Sample VoIP Call Logs B B-9 Typical SIP Call Log INVITE sip:5983842@atlas 407 Proxy Authentication ACK sip:[email protected] INVITE sip:5983842@atlas // the phone invites the other party // the gateway acknowledges the number 100 Trying 180 Ringing 180 Ringing 200 OK SIP RTP port 12436 ACK...

C-1 Appendix C Glossary 10BASE2 Sometimes called ThinLAN or CheaperNet, 10BASE2 is the implementation of the IEEE 802.3 Ethernet standard on thin coaxial cable. The maximum segment length is 185 meters. 10BASE5 Sometimes called ThickLAN, 10BASE5 is the implementation of the IEEE 802.3 Ethernet stand...

NetTool Users Manual C-6 Full-Duplex 10Base-T and 100Base-TX network operation using a switching Hub to establish a point-to-point connection between LAN nodes that allows simultaneous sending and receiving of data packets. Full-duplex performance is twice that of half-duplex performance. A 10Base-T...

Appendices C C-9 Remote Collision A collision that occurs on the other side of a repeater. Since a 10BASE-T Hub is a multi-port repeater with a "segment" dedicated to each station, 10BASE-T collisions are remote collisions. Repeater A repeater is a layer-1 device that regenerates and retimes...

Appendices C C-11 SNAP (Subnetwork Access Protocol) An IP protocol that is an extended version of the IEEE LAN logical link control (LLC) frame. SNAP provides access to additional protocols and allows vendors to create their own protocol sub-types. SNMP (Simple Network Management Protocol) Designed ...