Page 2 - UNVENTED PROPANE/LP GAS LOG HEATER; Carbon Monoxide Poisoning:; WARNINGS; WARNING: Any change to
2 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR SAFETYINFORMATION IMPORTANT: Read this owner’smanual carefully and completelybefore trying to assemble, oper-ate, or service this heater. Im-proper use of this heater can causeserious injury or death from burns,fire, expl...
Page 3 - OWNER’S MANUAL; Operation; Do not pick up; UNPACKING; American National Standards Institute, Inc.
3 104307 OWNER’S MANUAL PRODUCTIDENTIFICATION Figure 1 - Vent-Free Gas Log Heater (Logs May Vary By Model) Operation This heater is clean burning. It requires nooutside venting. There is no heat loss out avent or up a chimney. Heat is generated byrealistic dancing, yellow flames. This heateris desig...
Page 4 - Unusually Tight Contruction; Unusually Tight Construction; per
4 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR AIR FORCOMBUSTION ANDVENTILATION Today’s homes are built more energy effi-cient than ever. New materials, increasedinsulation, and new construction methodshelp reduce heat loss in homes. Home ownersweather strip and caulk...
Page 5 - Determining if You Have a Confined or Unconfined Space; Continued
5 104307 OWNER’S MANUAL AIR FORCOMBUSTION ANDVENTILATION Continued DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION Determining if You Have a Confined or Unconfined Space Use this work sheet to determine if you have a confined or unconfined space. Space: Includes the room in which you will install hea...
Page 6 - Figure 3 - Ventilation Air from Outdoors; Ventilation Air From Outdoors; Do not provide openings for; Figure 2 - Ventilation Air from Inside Building
6 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR AIR FORCOMBUSTION ANDVENTILATION Continued VENTILATION AIR Ventilation Air From InsideBuilding This fresh air would come from an adjoiningunconfined space. When ventilating to anadjoining unconfined space, you must pro-vi...
Page 7 - INSTALLATION; CHECK GAS TYPE; B. Clearances from the top of the fireplace; LOG SIZING REQUIREMENTS; Left and
7 104307 OWNER’S MANUAL INSTALLATION NOTICE: A qualified service per-son must install heater. Followall local codes. WARNING: Before installing in a solid fuel burning fireplace,the chimney flue and firebox mustbe cleaned of soot, creosote,ashes and loose paint by a quali-fied chimney cleaner. Creos...
Page 8 - If Not Using Mantel; If using a mantel, proceed to If Using; If Using Mantel; If you cannot meet these; Requirements for
8 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR INSTALLATION Continued Heat ResistantMaterial (A) Minimum Non-CombustibleMaterial Clearances If Not Using Mantel Note: If using a mantel, proceed to If Using Mantel. If not using a mantel, follow theinformation below. You...
Page 9 - Figure 6 - Minimum Mantel Clearances Without Using Hood; MANTEL CLEARANCES; Floor Clearances; A. If installing appliance on the floor level,; flue damper open; Figure 7 - Minimum Mantel Clearances When Using Hood; Hearth
9 104307 OWNER’S MANUAL INSTALLATION Continued Figure 6 - Minimum Mantel Clearances Without Using Hood MANTEL CLEARANCES If you meet minimum clearance betweenmantel shelf and top of fireplace opening, ahood is not required (see Figure 6). If minimum clearances in Figure 6 are notmet, you must have a...
Page 10 - External Regulator; CAUTION: Never connect; Installation Items Needed; WARNING: If installing in a; Fitting; CAUTION: Do not remove the
10 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR Installation Items Needed Before installing heater, make sure you havethe items listed below. • piping (check local codes) • sealant (resistant to propane/LP gas) • manual shutoff valve * • test gauge connection * • sedi...
Page 11 - CAUTION: Avoid damage to; Correct all leaks at once.; Figure 13 - Gas Connection; Tee Joint
11 104307 OWNER’S MANUAL INSTALLATION Continued CAUTION: Use only new, black iron or steel pipe. Inter-nally-tinned copper tubing maybe used in certain areas. Checkyour local codes. Use pipe of 1/2"diameter or greater to allowproper gas volume to heater. Ifpipe is too small, undue loss ofpressur...
Page 12 - Figure 14 - Manual Shutoff Valve; Open; Figure 15 - Checking Gas Joints; Open propane supply tank valve.; Propane Tank; Battery Cover
12 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR INSTALLATION Continued Figure 14 - Manual Shutoff Valve ON POSITION OFF POSITION Open Closed ManualShutoff Valve Figure 15 - Checking Gas Joints Pressure Testing Heater GasConnections 1. Open manual shutoff valve (see Fi...
Page 13 - WARNING: Failure to position; CAUTION: After installation
13 104307 OWNER’S MANUAL INSTALLATION Continued WARNING: Failure to position the parts in accordance with thesediagrams or failure to use onlyparts specifically approved withthis heater may result in propertydamage or personal injury. INSTALLING LOGS(CGD3924PR) Each log is marked with a number. Thes...
Page 15 - Figure 27 - Control Knob and Ignitor Button Location; • If fireplace has glass doors,; FOR YOUR SAFETY; WARNING: Damper handle; Control Knob
15 104307 OWNER’S MANUAL 4. Press in and turn control knob clock-wise to the OFF position. 5. Wait five (5) minutes to clear out anygas. Then smell for gas, includingnear the floor. If you smell gas,STOP! Follow “B” in the safety in-formation above. If you don’t smellgas, go to the next step. 6. Pre...
Page 16 - CAUTION: Do not try to adjust; Pilot Burner; Lighting; Remote Selector Switch in Remote Position; Shutting Off Heater; Do not leave the re-; IMPORTANT
16 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR OPERATINGHEATER Continued Figure 27- Pilot CAUTION: Do not try to adjust h e a t i n g l e v e l s b y u s i n g t h emanual shutoff valve. WARNING: Make sure the re- mote selector switch is in theOFF position when you a...
Page 17 - WARNING: Turn off heater; • Use a vacuum cleaner or small, soft; LOGS; • If you remove logs for cleaning, refer to; Figure 29 - Thermostat Hand-Held Remote Control Unit Selections; Shows Temperature Setting; Figure 30 - Correct Pilot Flame Pattern; Figure 31 - Incorrect Pilot Flame Pattern; PILOT FLAME PATTERN; • turn heater off (see To Turn Off Gas to; MAIN BURNER
17 104307 OWNER’S MANUAL CLEANING ANDMAINTENANCE WARNING: Turn off heater and let cool before cleaning. CAUTION: You must keep control areas, burner, and circu-lating air passageways of heaterclean. Inspect these areas ofheater before each use. Haveheater inspected yearly by a quali-fied service per...
Page 18 - TROUBLESHOOTING; All troubleshooting items are listed in; POSSIBLE CAUSE
18 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR TROUBLESHOOTING Note: All troubleshooting items are listed in order of operation. WARNING: Turn off heater and let cool before servicing. Onlya qualified service person shouldservice and repair heater. CAUTION: Never use...
Page 19 - OBSERVED PROBLEM; nance, page 17) or replace burner orifice
19 104307 OWNER’S MANUAL OBSERVED PROBLEM Burner does light after ODS/pilot is lit Delayed ignition burner Burner backfiring during combustion Slight smoke or odor during initial operation Moisture/condensation noticed on windows Heater produces a whistling noise whenburner is lit White powder resid...
Page 21 - SPECIFICATIONS; When Gas Pressure Is Too Low; WIRING DIAGRAM
21 104307 OWNER’S MANUAL TECHNICALSERVICE You may have further questions about in-stallation, operation, or troubleshooting. If so, contact DESA International’s Techni-cal Service Department at 1-800-DESA LOG (1-800-337-2564). SPECIFICATIONS CGD3924PR/CGB3924PR/CGB3930PR Btu (Variable) 20,000/39,000...
Page 23 - PARTS LIST; PART NUMBER
23 104307 OWNER’S MANUAL This list contains replaceable parts used in your heater. When ordering parts, follow the instructionslisted under Replacement Parts on page 26 of this manual. PARTS LIST CGD3924PR KEYNO. PART NUMBER DESCRIPTION QTY. 1 103008-01 Back Log (#1) 1 2 103009-01 Middle Log (#2) 1 ...
Page 25 - KEY
25 104307 OWNER’S MANUAL This list contains replaceable parts used in your heater. When ordering parts, follow the instructionslisted under Replacement Parts on page 26 of this manual. PARTS LIST CGB3924PRCGB3930PR KEY CGB3924PR CGB3930PR NO. PART NUMBER PART NUMBER DESCRIPTION QTY. 1 104897-01 1048...
Page 26 - PARTS UNDER WARRANTY; PARTS CENTRAL
26 104307 UNVENTED PROPANE/LP GAS LOG HEATER CGD3924PR, CGB3924PR and CGB3930PR Note: Use only original replacement parts. This will protect your warranty coverage forparts replaced under warranty. PARTS UNDER WARRANTY Contact authorized dealers of this prod-uct. If they can’t supply original replac...
Page 27 - NOTES
27 104307 OWNER’S MANUAL NOTES _______________________________________________________________________________________________ _______________________________________________________________________________________________ _____________________________________________________________________________...
Page 28 - For information about this warranty write:; KEEP THIS WARRANTY; WARRANTY INFORMATION; Model; NOT A UPC
LIMITED WARRANTY COMFORT GLOW VENT-FREE PROPANE GAS LOG HEATERS DESA International warrants this product to be free from defects in materials and components for two (2) year from thedate of first purchase, provided that the product has been properly installed, operated and maintained in accordance w...