Page 2 - Contents
Contents 2 Appendix Status LED Troubleshooting Use Setup Contents INTRODUCTION ··············································································· 4 BEFORE YOU BEGIN ······································································ 5 System Requirements ·····························...
Page 3 - UPDATING YOUR SYSTEM
3 Appendix Status LED Troubleshooting Use Setup Contents UPDATING YOUR SYSTEM ························································ 31 ADVANCED FEATURES ······························································· 32 Submitting Diagnostics ······················································...
Page 4 - INTRODUCTION
4 Appendix Status LED Troubleshooting Use Setup Contents Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product. NOTE THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.For latest information...
Page 5 - BEFORE YOU BEGIN; System Requirements; Network Requirements
5 Appendix Status LED Troubleshooting Use Setup Contents BEFORE YOU BEGIN NOTE If you have already installed at least one HEOS speaker, please skip to the section “ADDING MORE HEOS SPEAKERS” below ( v page 14). System Requirements Before you begin installing your first HEOS speaker, please make sure...
Page 6 - Controller Requirements; iOS Minimum Requirements
6 Appendix Status LED Troubleshooting Use Setup Contents 2 Controller Requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements: iOS Minimum Requirements • iOS version 5.0 or later• iPhone...
Page 7 - Getting To Know Your Speaker
7 Appendix Status LED Troubleshooting Use Setup Contents Getting To Know Your Speaker Unpack your speaker from the box and verify that the following items are included: q HEOS Speaker or or HEOS 7 HEOS 5 HEOS 3 w Quick Start Guide e Safety Information Sheets r Warranty (North America model only) t E...
Page 8 - Front panel
8 Appendix Status LED Troubleshooting Use Setup Contents 2 Front panel w q q w q w HEOS 7 HEOS 5 HEOS 3 q Speakers w Status LED Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” ( v page 39).
Page 9 - Controls
9 Appendix Status LED Troubleshooting Use Setup Contents 2 Controls qw e qw wq HEOS 7 HEOS 5 HEOS 3 q Volume Up/Down buttons (+, –) Adjusts the speaker’s volume level up or down. w Mute button ( : ) Mutes or unmutes the speaker’s volume. e Headphone output (HEOS 7 only) The music will stop playing t...
Page 10 - Back panel; t u; e t u
10 Appendix Status LED Troubleshooting Use Setup Contents 2 Back panel e t u r q w y e t u r q w y DC18V 2.0A RESET AUX IN 5V/1A USB NETWORK CONNECT w i o q e t u r y HEOS 7 HEOS 5 HEOS 3 q Power Input (DC) Used to connect the external power supply ( v page 12). w Reset Button (RESET) Various settin...
Page 11 - Placing Your Speaker
11 Appendix Status LED Troubleshooting Use Setup Contents Placing Your Speaker You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to place your speaker… • The speaker must be within range of your wireless netw...
Page 12 - Powering Your Speaker; Getting the HEOS App
12 Appendix Status LED Troubleshooting Use Setup Contents Powering Your Speaker Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching between 100 – 240 V. HEOS 7 HEOS 5 HEOS 3 DC18V 2.0A RESET AUX IN 5V/...
Page 13 - SETTING UP YOUR FIRST HEOS SPEAKER; Tap the “Setup Now” button at the top of the screen.
13 Appendix Status LED Troubleshooting Use Contents Setup SETTING UP YOUR FIRST HEOS SPEAKER Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music playback. This involves following a few simple steps to get the sp...
Page 14 - ADDING MORE HEOS SPEAKERS; Adding Wired Speakers
14 Appendix Status LED Troubleshooting Use Contents Setup ADDING MORE HEOS SPEAKERS The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple speakers so that the audio coming from different rooms is perfectly in sync a...
Page 15 - USING YOUR HEOS SPEAKER; Selecting a Room/Speaker; Select the Room/Speaker you want to control.
15 Appendix Status LED Troubleshooting Setup Contents Use USING YOUR HEOS SPEAKER Once you have your speaker connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different on every speaker or the same...
Page 16 - Listening to Radio; Playing music stored on your mobile
16 Appendix Status LED Troubleshooting Setup Contents Use Listening to Radio The HEOS system includes access to more than 70,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main Music menu and browse among the 70,000 st...
Page 17 - Playing music from the AUX input; Select “AUX Input” from the Music tab.
17 Appendix Status LED Troubleshooting Setup Contents Use Audio signal Playing music from the AUX input 1 Connect an audio device with a 3.5 mm stereo audio output to the AUX input on your speaker using the included 3.5 mm stereo audio cable. 2 Select “AUX Input” from the Music tab. 3 Select the nam...
Page 18 - HEOS account; What is a HEOS account?; Select the Settings
18 Appendix Status LED Troubleshooting Setup Contents Use HEOS account 2 What is a HEOS account? A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password. 2 Why do I need a HEOS account? With the HEOS account you just have to e...
Page 19 - Playing from Streaming Music Services; Adding a Music Service
19 Appendix Status LED Troubleshooting Setup Contents Use Playing from Streaming Music Services A Music Service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose...
Page 21 - Listening To The Same Music In Multiple; Grouping Rooms
21 Appendix Status LED Troubleshooting Setup Contents Use 1 Living Train,This’ll Be My Year Dining Bedroom Song Name 1 Drag one room into another to group them Song Name 3 Rooms Rooms Music Now Playing Kitchen Song Name 2 Dining Living+Kitchen Song Name 2 Song Name 1 Drag one room into another to gr...
Page 22 - Ungrouping Rooms; Drag it out of the group and lift your finger.
22 Appendix Status LED Troubleshooting Setup Contents Use 2 Ungrouping Rooms 1 Tap the “Rooms” tab. 2 Press and hold your finger on room that you want to remove from the group. NOTE You can not remove the first room that started playing the music before grouping. 3 Drag it out of the group and lift ...
Page 23 - Place two fingers on the screen over the list of rooms.
23 Appendix Status LED Troubleshooting Setup Contents Use 2 Grouping All Rooms (Party Mode) You can easily group the eight rooms together into Party Mode by using a “pinch” gesture. 1 Tap the “Rooms” tab. 2 Place two fingers on the screen over the list of rooms. 3 Quickly pinch your two fingers toge...
Page 24 - Ungrouping All Rooms
24 Appendix Status LED Troubleshooting Setup Contents Use 2 Ungrouping All Rooms You can easily ungroup all of your rooms and exit Party Mode by using a “spread” gesture. 1 Tap the “Rooms” tab. 2 Place two fingers close together on the screen over list of rooms. 3 Quickly spread your two fingers apa...
Page 25 - Using the Now Playing Queue; Play Now; Play Next; Repeat and Shuffle Playback; Tap the “Now Playing” tab.
25 Appendix Status LED Troubleshooting Setup Contents Use Using the Now Playing Queue HEOS uses a Now Playing “Queue” to line up music that you want to listen to. Music can be selected from any of your local or online music sources (as long as they are not preprogrammed “radio” or “station” type str...
Page 26 - Rearranging the Now Playing Queue
26 Appendix Status LED Troubleshooting Setup Contents Use Rearranging the Now Playing Queue Once you have songs lined up in your queue, you might want to rearrange the order or remove some songs: 1 Tap the “Now Playing” tab. 2 Tap the Queue icon in the upper right corner of the screen. 3 Tap the Pen...
Page 27 - Deleting All Songs from the Play Queue; Saving Playlists
27 Appendix Status LED Troubleshooting Setup Contents Use Deleting All Songs from the Play Queue You can remove all of the songs from the Now Playing queue: 1 Tap the “Now Playing” tab. 2 Tap the Queue icon in the upper right corner of the screen. 3 Tap the Trash icon to confirm that you want to del...
Page 28 - MAKING SPEAKER ADJUSTMENTS; Changing the Name of a Speaker
28 Appendix Status LED Troubleshooting Setup Contents Use MAKING SPEAKER ADJUSTMENTS You can adjust specific settings for each of your HEOS Speakers in your system: 1 Select the Settings icon located in the upper left corner of the main Music menu to display the Settings menu. 2 Select “My Devices” ...
Page 29 - Changing the Speaker’s Equalizer; Adjust the Treble or Bass up or down.; Advanced Speaker Settings; Network Settings; Select “Network Settings”.
29 Appendix Status LED Troubleshooting Setup Contents Use Changing the Speaker’s Equalizer 1 Select “EQ”. 2 Adjust the Treble or Bass up or down. 3 Select the Reset button to restore the default settings. Advanced Speaker Settings Caution Adjusting these settings may disconnect your speaker from you...
Page 30 - Firmware Upgrade; Select “Firmware Upgrade”.; About
30 Appendix Status LED Troubleshooting Setup Contents Use 2 Firmware Upgrade 1 Select “Advanced”. 2 Select “Firmware Upgrade”. 3 Enable or disable automatic firmware upgrades. 4 Manually check for a firmware upgrade. 5 Select Save Settings to apply the new settings or Cancel Changes to revert to the...
Page 32 - ADVANCED FEATURES; Submitting Diagnostics; Collecting Anonymous Usage Data
32 Appendix Status LED Troubleshooting Setup Contents Use ADVANCED FEATURES There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps: 1 Select...
Page 33 - Sharing Music from your Mobile Device; Network Standby
33 Appendix Status LED Troubleshooting Setup Contents Use Sharing Music from your Mobile Device The HEOS App has a feature called “Music Sharing” which can share the local music stored on your mobile device to other HEOS app users on your local network. To enable this feature, select Music Sharing, ...
Page 34 - BASIC TROUBLESHOOTING; My speaker won’t connect to my network using the audio cable; I get a message “Device was not found”
34 Appendix Status LED Use Setup Contents Troubleshooting BASIC TROUBLESHOOTING My speaker won’t connect to my network using the audio cable Solution Refer to Page • Make sure your mobile device is connected to your wireless network before setting up your speaker.• Alternatively, you can connect you...
Page 35 - Music cuts out or delays sometimes; I hear a delay when using the AUX Input with my TV
35 Appendix Status LED Use Setup Contents Troubleshooting Music cuts out or delays sometimes Solution Refer to Page • Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (specially if they ar...
Page 36 - Connecting to a WPS Network; Resetting Your Speaker
36 Appendix Status LED Use Setup Contents Troubleshooting Connecting to a WPS Network Solution Refer to Page If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS Wireless Speaker can optionally connect to your network using the “Push Button” method by following these steps: 1. Pres...
Page 37 - Contact Denon
37 Status LED Troubleshooting Use Setup Contents Appendix Contact Denon For U.S. & Canada only:If you need further assistance with your HEOS product, please contact HEOS by Denon Customer Support Services below: Website: www.HEOSbyDenon.com/SupportEmail: [email protected] Chat: www.HEO...
Page 38 - SPECIFICATIONS; Supported File Types and Codecs
38 Troubleshooting Use Setup Contents Appendix Status LED SPECIFICATIONS Supported File Types and Codecs Frequency Sample Rate File Extension Codec Bit Rates 32 kHz 44.1 kHz 48 kHz 16 bit wav PCM --- 32 kHz 44.1 kHz 48 kHz 16 bit mp3 MPEG-1 Audio Layer 3CBR/VBR 32 – 320 kbps 32 kHz 44.1 kHz 48 kHz 1...
Page 39 - Status LED Table
39 Troubleshooting Use Setup Contents Appendix Status LED Status LED Table G Example H HEOS 5 Speaker Operation Description Front LED Action Rear LED Action Off No AC power or Deep Standby (off) (off) Plug in Booting (blink) (off) On Ready-Configured and connected to your network (solid) (off) On No...
Page 45 - Speaker Specifications; HEOS 7; Wireless LAN; General; Dimensions
45 Status LED Troubleshooting Use Setup Contents Appendix Speaker Specifications 2 HEOS 7 Wireless LAN Network type (wireless LAN standards): Conforming to IEEE 802.11a/b/g/n Used frequency range: 2.412 GHz – 2.472 GHz, 5 GHz General Operating temperature: 41 °F – 95 °F (5 °C – 35 °C) Power supply: ...
Page 46 - HEOS 5
46 Status LED Troubleshooting Use Setup Contents Appendix 2 HEOS 5 Wireless LAN Network type (wireless LAN standards): Conforming to IEEE 802.11a/b/g/n Used frequency range: 2.412 GHz – 2.472 GHz, 5 GHz General Operating temperature: 41 °F – 95 °F (5 °C – 35 °C) Power supply: AC 100 – 240 V, 50/60 H...
Page 47 - HEOS 3
47 Status LED Troubleshooting Use Setup Contents Appendix 2 HEOS 3 Wireless LAN Network type (wireless LAN standards): Conforming to IEEE 802.11a/b/g/n Used frequency range: 2.412 GHz – 2.472 GHz, 5 GHz General Operating temperature: 41 °F – 95 °F (5 °C – 35 °C) Power supply: AC 100 – 240 V, 50/60 H...
Page 48 - INFORMATION; Trademarks
48 Status LED Troubleshooting Use Setup Contents Appendix INFORMATION Trademarks Google Play is a trademark of Google Inc. Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Wi-Fi Pro...
Page 49 - License Information for the Software Used in; GPL; LGPL; HEOS 7 5 3 License in Owner’s Manual
49 Status LED Troubleshooting Use Setup Contents Appendix 2 License Information for the Software Used in the Unit About GPL (GNU-General Public License), LGPL (GNU Lesser General Public License) License This product uses GPL/LGPL software and software made by other companies.After you purchase this ...
Page 51 - jQuery
51 Status LED Troubleshooting Use Setup Contents Appendix n jQuery Copyright 2014 jQuery Foundation and other contributorshttp://jquery.com/ Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in t...
Page 57 - zlib
57 Status LED Troubleshooting Use Setup Contents Appendix n zlib http://www.zlib.net/zlib.h -- interface of the ‘zlib’ general purpose compression library version 1.2.3, July 18th, 2005Copyright (C) 1995-2004 Jean-loup Gailly and Mark AdlerThis software is provided ‘as-is’, without any express or im...