Compaq 340622-002 - Manuals

v Compaq SLR Tape Drive User Guide Troubleshooting continued Checking Software ............................................................................................................. 5-7 Sense Codes ..................................................................................................

vi Compaq SLR Tape Drive User Guide Appendix C Drive Configuration Options Locating the Jumper Block ................................................................................................. C-1 Identifying the Jumpers ............................................................................

vii About This Guide Compaq SLR Tape Drive User Guide About This Guide This guide is designed to be used as step-by-step instructions for installation,and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish ...

viii About This Guide Compaq SLR Tape Drive User Guide Symbols in Text These symbols may be found in the text of this guide. They have thefollowing meanings. ! WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that fai...

ix About This Guide Compaq SLR Tape Drive User Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518In Canada, call 1-800-263-5868 For Compaq technical support:In the United States and Canada, call 1-800-386-2172For Compaq technica...

1-1 Overview Compaq SLR Tape Drive User Guide Chapter 1 Overview This chapter provides information on: ■ The capacity of the drive ■ Drive performance ■ Data compression ■ Cartridge Specifications, Compatibility, and Formats ■ Drive duty cycle ■ Kit contents Drive Capacity The Compaq SLR Drive is a ...

1-2 Overview Compaq SLR Tape Drive User Guide Cartridge Specifications,Compatibility, and Formats IMPORTANT: We recommend that you use only tapes purchased from vendors that have been qualified by Compaq. The qualified vendors are Sony and Imation. The drive supports the standard QIC formats listed ...

1-3 Overview Compaq SLR Tape Drive User Guide Kit Contents This kit contains the following items: ■ A Compaq SLR Drive with rails installed ■ Additional mounting screws ■ A data cartridge ■ A cleaning cartridge ■ A Wide-to-Narrow SCSI adapter ■ A power cable extender

2-1 Drive Installation Compaq SLR Tape Drive User Guide Chapter 2Drive Installation This chapter provides instructions for installing the drive in: ■ The removable media bay of a workstation or server ■ An external storage unit NOTE : For the remainder of this user guide, “system” will be used in pl...

2-2 Drive Installation Compaq SLR Tape Drive User Guide Preparing the System To prepare your system prior to the installation: 1. Perform a normal system shutdown. 2. Turn OFF the system. 3. Turn OFF all external peripheral devices attached to the system. 4. Disconnect all power cords - first from t...

2-3 Drive Installation Compaq SLR Tape Drive User Guide Locating the Jumper Block Locate the jumper block at the rear of the drive. Power Connector Jumper Block SCSI Connector Figure 2-1. The Rear of the Compaq SLR Drive Selecting the SCSI ID SCSI ID Jumpers SEL0 SEL1 SEL2 Figure 2-2. SCSI ID Select...

2-4 Drive Installation Compaq SLR Tape Drive User Guide IMPORTANT: Do not use SCSI ID = 7. This is reserved for SCSI controllers. Table 2-1 Selecting the SCSI ID SEL2 SEL1 SEL0 SCSI ID OPEN OPEN OPEN 0 OPEN OPEN CLOSED 1 OPEN CLOSED OPEN 2 OPEN CLOSED CLOSED 3 CLOSED OPEN OPEN 4 CLOSED OPEN CLOSED 5...

2-6 Drive Installation Compaq SLR Tape Drive User Guide Installing the Drive With Rails Figure 2-3. Typical Media Bay - Rails Required 1. Obtain access to the removable media bay. 2. Install the drive. 3. Secure the drive. (The screws supplied with this kit may be used.) 4. Connect a power cable and...

2-7 Drive Installation Compaq SLR Tape Drive User Guide Figure 2-4. Installing Power and SCSI Cables IMPORTANT: If available, use the last connector on the power cable. Since the drive’s power receptacle is recessed, you will require an extender cable to use anintermediate power cable connector. See...

2-8 Drive Installation Compaq SLR Tape Drive User Guide 1. Obtain access to the removable media bay. 2. Remove the rails from the drive. 3. Slide the drive into the bay. 4. Secure the drive to the bay. 5. Connect a power cable and a SCSI signal cable to the drive. IMPORTANT: If available, use the la...

2-9 Drive Installation Compaq SLR Tape Drive User Guide Reassembling the System Reassemble the system by reversing the steps of the procedure for “Preparingthe System.” Completing the Installation To complete the installation of the drive: 1. Install the appropriate software. See Chapter 3, “Install...

3-1 Installing the Software Drivers Compaq SLR Tape Drive User Guide Chapter 3 Installing the Software Drivers This chapter contains guidelines for installing software drivers and includesinformation on the following operating environments: ■ Novell IntranetWare/NetWare ■ Microsoft Windows NT ■ Micr...

3-2 Installing the Software Drivers Compaq SLR Tape Drive User Guide If the appropriate drivers are not inherent to your operating system, you canobtain them from one of the following sources: ■ The SmartStart and Support Software CD supplied with your system ■ The QuickFind database ■ Compaq’s web ...

3-3 Installing the Software Drivers Compaq SLR Tape Drive User Guide Novell IntranetWare/NetWare The following table provides information on identifying appropriate drivers forCompaq SCSI controllers: Table 3-1 Novell IntranetWare/NetWare Controller Software Driver Information 32-Bit Fast-SCSI-2 Con...

3-4 Installing the Software Drivers Compaq SLR Tape Drive User Guide ASPI Support Certain applications require the use of the Advanced SCSI ProgrammingInterface (ASPI). The information supplied with your application will specifywhether or not ASPI support is required. Figure 3-1 shows which NLMs and...

3-5 Installing the Software Drivers Compaq SLR Tape Drive User Guide Application and Driver Level Device Hardware Level SCSI Controllers Compaq ASPI Support Any ASPI Compliant Application Cheyenne ARCserve Seagate Backup Exec (Tape Backup Applications) CPQSASPI.NLM NWASPI.CDM CPQSXPT.DSK NWPA.NLM CP...

3-6 Installing the Software Drivers Compaq SLR Tape Drive User Guide Microsoft Windows NT The following table provides information on identifying appropriate drivers forCompaq SCSI controllers: Table 3-2 Microsoft Windows 95 Controller Software Driver Information 32-Bit Fast-SCSI-2 Controller or 32-...

3-7 Installing the Software Drivers Compaq SLR Tape Drive User Guide Microsoft Windows 95 The following table provides information on identifying appropriate drivers forCompaq SCSI controllers: Table 3-3 Microsoft Windows 95 Controller Software Driver Information 32-Bit Fast-SCSI-2 Controller or 32-...

3-8 Installing the Software Drivers Compaq SLR Tape Drive User Guide SCO OpenServer The drivers required to support the Compaq SLR Drive under SCO UNIX are: ■ The SCO SCSI tape driver stp which is built into SCO OpenServer; see the SCO System Administrator's Guide for information on how toconfigure ...

3-11 Installing the Software Drivers Compaq SLR Tape Drive User Guide SunSoft Solaris The following table provides information on identifying appropriate drivers forCompaq SCSI controllers: Table 3-7 SunSoft Solaris Controller Software Driver Information 32-Bit Fast-SCSI-2 Controller or 32-Bit Fast-...

3-12 Installing the Software Drivers Compaq SLR Tape Drive User Guide Banyan VINES The following table provides information on identifying appropriate drivers forCompaq SCSI controllers: Table 3-8 Banyan VINES Controller Software Driver Information Fast-SCSI-2 Controller or 32-Bit Fast-SCSI-2/P Cont...

4-2 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Operation Front Panel Indicators LED Indicator Cartridge Ejector Figure 4-1. The Front Panel of the Compaq SLR Drive There is a front panel LED display featuring green, amber, and red LEDswhich may be OFF, STEADY ON, or BLINKING O...

4-3 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Meaning of Front Panel LED Display continued LED Display Meaning STEADY AMBER A media or hardware error has occurred. To recover from this error the user should remove thecartridge and reset the drive (either by using theapplicati...

4-4 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Handling and Storing a Cartridge Data reliability is a function of many variables and may be improved bysuitable handling and storage. The user should follow these guidelines: ■ Do not drop cartridges. ■ Make sure that the air aro...

4-5 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Loading and Unloading a Cartridge Figure 4-2. Loading a Cartridge To load a cartridge: 1. Press the cartridge ejector button to open the front of the drive. 2. Insert the cartridge. Ensure that the cartridge is correctly oriented....

4-6 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Retensioning a Cartridge IMPORTANT: Use your software application to retension a cartridge. Retensioning a cartridge consists of a complete wind/rewind operation. The user should retension a cartridge in the following situations: ...

4-7 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide Using the Cartridge’s Write Protect Switch Figure 4-3. The Write Protect Switch Enabling Data Compression Use your application software to enable or disable data compression. Cleaning Guidelines The drive should be cleaned in the ...

4-8 Operating and Cleaning the Drive Compaq SLR Tape Drive User Guide 3. Manually unload the cleaning cartridge. 4. Record the cleaning date on the cartridge’s label. Discard the cartridge after 50 cleaning cycles. IMPORTANT: If the drive detects an exhausted cartridge (a cartridge which has been us...

5-2 Troubleshooting Compaq SLR Tape Drive User Guide Quick Checklist Listed below are some checks that can be used to identify problems associatedwith your drive. If these checklists fail to identify your problem, try the troubleshooting flowchart. Hardware Checks Check the following: ■ Does your sy...

5-4 Troubleshooting Compaq SLR Tape Drive User Guide Checking for Resource Conflicts Many of the problems that occur during installation are the result of resourceconflicts between the drive, the controller, and the other devices in yoursystem. Complete the System Configuration Worksheet to identify...

5-5 Troubleshooting Compaq SLR Tape Drive User Guide Table 5-1 System Configuration Worksheet Item Notes Operating System Operating System Version Software Available Base Memory Tape Software Vendor Tape Software Version Compaq System Configuration Utility Version (EISA-based Compaq servers only) Re...

5-6 Troubleshooting Compaq SLR Tape Drive User Guide Checking Power to the Drive If the tape drive is not operational, make sure that power is connected to the drive. 1. Turn on your system and insert a tape cartridge. 2. If the front panel LED display is not illuminated: a. Make sure that the power...

5-7 Troubleshooting Compaq SLR Tape Drive User Guide 6. Examine the list of installed devices. If the tape drive is not shown, try the following: a. Check the SCSI cable connections. b. Check the seating of the controller. c. If multiple tape drives are used, ensure that each tape drive has a unique...

5-8 Troubleshooting Compaq SLR Tape Drive User Guide Troubleshooting in Microsoft Windows NT This section applies to applications such as Arcada Backup Exec for NT,SQLServer for NT, and NT Backup running under Windows NT and containsinformation on: ■ Using the System Event Log to investigate errors ...

5-9 Troubleshooting Compaq SLR Tape Drive User Guide The following are examples of Stop messages: ■ ‘The tape device reported an error on a request to read data from tape.Error reported: Bad data.’ ■ ‘Tape device “Archive 1” reported an error on a request to write data totape. Error reported: Hardwa...

5-10 Troubleshooting Compaq SLR Tape Drive User Guide NOTE: The device selected in the above Event Viewer display is a DAT drive: make sure that you select the 4/8 GB SLR Drive. 5. Switch the Data buttons from Bytes to Words to make the display easier to read. 6. Record the last three six characters...

5-11 Troubleshooting Compaq SLR Tape Drive User Guide If you wish to save the System Event Log, use the following procedure: 1. Select the Log drop-down menu from the Event Viewer. 2. Select System. 3. Select Save As from the Log drop-down menu. 4. Enter a filename with a .EVT extension. 5. Select O...

5-12 Troubleshooting Compaq SLR Tape Drive User Guide Troubleshooting in SCO OpenServer Verify that the tape driver is configured in the kernel: 1. Determine if the driver is installed or identify the current tape parameters using one of these methods: ❏ Use the Hwconfig command ❏ View the / USR/ADM...

5-13 Troubleshooting Compaq SLR Tape Drive User Guide Troubleshooting in Banyan VINES Backup jobs in Banyan can be configured by the user to report errorinformation to the System Log. NOTE: Banyan reports sense codes in decimal rather than hexadecimal. See below for procedures for accessing the Syst...

5-14 Troubleshooting Compaq SLR Tape Drive User Guide a. highlighting System Log, and b. pressing Enter 4. Press F10. 5. Enter the beginning and ending dates for the period you wish to examine. 6. Press Enter to omit the consistency check. 7. Specify whether you wish to display or save the System Lo...

5-15 Troubleshooting Compaq SLR Tape Drive User Guide Follow this procedure to view information in the Activity Log and the TapeEngine Log: 1. Launch the ArcServe Server Admin utility. 2. Select the Manager icon. 3. Select Quick Status. 4. Select the appropriate tab to display either the Activity Lo...

5-16 Troubleshooting Compaq SLR Tape Drive User Guide SPECIFIC SENSE CODE 03 31 00 Figure 5-6. A typical Tape Engine Log display IMPORTANT: While troubleshooting a problem the user should review these logs regularly. Delete or archive older information to keep the size of the logsmanageable.

5-17 Troubleshooting Compaq SLR Tape Drive User Guide Troubleshooting with ArcServe for NetWare ArcServe for Novell NetWare records useful information in these logs: Table 5-3 ArcServe for NetWare Logs Name of Log Contents Activity Log (ARCH$SVR.LOG) This reports whether or not a backup has beenperf...

5-18 Troubleshooting Compaq SLR Tape Drive User Guide GENERIC ERROR REPORT Figure 5-7. A typical Activity Log display Error messages in the Activity Log are in two parts, for example: E1014 Failed to format tape TESTTAPE1 Controller failure The first part of the error message specifies what sort of ...

5-19 Troubleshooting Compaq SLR Tape Drive User Guide SPECIFIC SENSE CODE 04 44 AF Figure 5-8. A typical Tape Server log display Verifying Recent Changes If the drive was installed correctly but a problem has since occurred, verify anyrecent changes to the system to ensure that these changes are not...

5-20 Troubleshooting Compaq SLR Tape Drive User Guide Correcting Intermittent Failures If the drive fails intermittently: 1. Clean the drive. 2. Run the Compaq Diagnostics Utility and the tape drive Diagnostics Utility. 3. If a drive operation begins correctly but then stops with an error: a. Try a ...

5-21 Troubleshooting Compaq SLR Tape Drive User Guide Upgrading the Firmware Compaq occasionally releases upgraded firmware to correct specific problemsso you should make sure that your drive’s firmware is the latest revision. Toidentify the revision level of your current firmware, follow this proce...

5-22 Troubleshooting Compaq SLR Tape Drive User Guide To upgrade your firmware with a cartridge, follow this procedure: 1. Exit all applications before proceeding. 2. Verify that the drive is not in use. 3. Insert the cartridge into the drive. 4. The upgrade process automatically takes place; the fr...

5-23 Troubleshooting Compaq SLR Tape Drive User Guide Creating a ROMPaq diskette To create the diskette, follow this procedure: 1. Boot your system from the Compaq SmartStart and Support Software CD version 3.10 or higher. 2. Select Create Support Software from the Compaq System Utilities screen. 3....

5-24 Troubleshooting Compaq SLR Tape Drive User Guide 6. If appropriate, select Enter from the Select an Image screen. 7. Review the Caution screen: Table 5-5 Caution screen Item Contents Device to reprogram: The name of the device Current ROM revision: The date of your current firmware Select Firmw...

A-2 Regulatory Compliance Notices Compaq SLR Tape Drive User Guide Class B Equipment This equipment has been tested and found to comply with the limits for a ClassB digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interfe...

A-3 Regulatory Compliance Notices Compaq SLR Tape Drive User Guide Modifications The FCC requires the user to be notified that any changes or modificationsmade to this device that are not expressly approved by Compaq ComputerCorporation may void the user's authority to operate the equipment. Cables ...

A-4 Regulatory Compliance Notices Compaq SLR Tape Drive User Guide ■ EN60950 (IEC950) - Product Safety Japanese Notice Australian Notice This customer equipment is to be installed and maintained by servicepersonnel as defined by AS/NZS 3260 Clause 1.2.14.3. Service Personnel.Incorrect connection of ...

B-1 Electrostatic Compaq SLR Tape Drive User Guide Appendix BElectrostatic Discharge To prevent damaging the system, be aware of the precautions you need tofollow when setting up the system or handling parts. A discharge of staticelectricity from a finger or other conductor may damage system boards ...

B-2 Electrostatic Compaq SLR Tape Drive User Guide ■ Use a portable field service kit with a folding static-dissipatingwork mat. If you do not have any of the suggested equipment for proper grounding, havean Authorized Compaq Reseller install the part. NOTE : For more information on static electrici...

C-1 Drive Configuration Options Compaq SLR Tape Drive User Guide Appendix C Drive Configuration Options Your Compaq SLR SLR Drive has been configured by Compaq to meet therequirements of the typical user. This chapter contains information onchanging the default configuration. Most of the drive’s opt...

C-2 Drive Configuration Options Compaq SLR Tape Drive User Guide Identifying the Jumpers The layout of the jumper block is as follows: OUT TEST IN TEST CONN TPWR PARITY SELECT 0 1 2 Figure C-2. Layout of the Jumper Block

C-4 Drive Configuration Options Compaq SLR Tape Drive User Guide Configuring the SCSI ID in aSCO OpenServer environment In the pre-configured kernel used to install SCO OpenServer, the followingSCSI IDs are automatically set: ■ Disk = 0 ■ Tape = 2 ■ CD-ROM = 5. If required, the user may reconfigure ...

Index -1 Compaq SLR Tape Drive User Guide Index A About This Guide viiActivity Log 5-15, 5-17Arcada Backup Exec for NT, troubleshooting 5-8 ArcServe for Netware, troubleshooting 5-17 ArcServe for NT, troubleshooting 5- 14 B Banyan VINES Identifying software drivers 3- 12 Installing Compaq Peripheral...