Brother HL-L2361DN- Manuals

ii Confidential 4.3 Troubleshooting for Image Defects ................................................................................... 2-56 4.3.1 Image defect examples ....................................................................................... 2-56 4.3.2 Troubleshooting according to i...

iii Confidential 9. DISASSEMBLY PROCEDURE ................................................................................................. 3-14 9.1 Preparation ....................................................................................................................... 3-14 9.2 Back Cover...

iv Confidential CHAPTER 5 SERVICE FUNCTIONS 1. MAINTENANCE MODE ............................................................................................................... 5-1 1.1 How to Enter Maintenance Mode .........................................................................................

vi Confidential REGULATION  Declaration of Conformity (Europe only) We, Brother Industries, Ltd.15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japandeclare that this product is in conformity with the essential requirements of all relevant directives and regulations applied within the European Commu...

vii Confidential  Disconnect Device  Wiring Information (U.K. only) If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt, call a qua...

viii Confidential  International ENERGY STAR ® Qualification Statement The purpose of the International ENERGY STAR ® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR ® Partner, Brother Industries, Ltd. has determined that this product...

ix Confidential  RF Exposure Notice (USA or Canada only) (Wireless models only) This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio fre...

x Confidential  Laser Safety (For 110-120V models only) This equipment is certified as a Class 1 laser product as defined in IEC60825-1:2007 specifications under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and ...

xi Confidential SAFETY INFORMATION  Definitions of Warnings, Cautions, Notes and Memos The following conventions are used in this manual: WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potenti...

xii Confidential  To use the Machine Safely Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. WARNING ELECTRICAL HAZARDS Failure...

xiv Confidential  Caution for Laser Product (WARNHINWEIS fur Laser drucker) CAUTION: When the machine during servicing is operated with the cover open, the regulations of VBG 93 and the performance instructions for VBG 93 are valid. CAUTION: In case of any trouble with the laser unit, replace the l...

1-1 Confidential CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS 1. GENERAL The function comparative table for models as described in this Service Manual are shown below. Model HL-L2305W HL-L2300D HL-2260 HL-L2320D HL-2260D HL-L2321D HL-L2340DW HL-L2360DN HL-2560DN HL-L2361DN HL-L2360DW HL-L2365DW HL-L2366DW ...

1-3 Confidential 2. NETWORK CONNECTIVITY 3. SERVICE INFORMATION Model HL-L2305W HL-L2300D HL-2260 Wired network Network node type N/A Wireless network Network node type NC-8300w N/A Model HL-L2320D HL-2260D HL-L2321D HL-L2340DW HL-L2360DN HL-2560DN HL-L2361DN HL-L2360DW HL-L2365DW HL-L2366DW Wired n...

2-1 Confidential CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING 1. INTRODUCTION Troubleshooting is a collection of solution procedures that service personnel should follow if an error or malfunction occurs in the machine. It is difficult to determine troubleshooting procedures for all possible pr...

2-2 Confidential 1.2 Checks before Commencing Troubleshooting Check the following items before commencing repairs on the machine.  Operating environment (1) The machine is placed on a flat, stable surface.(2) The machine is used in a clean environment where the temperature is 10°C (50°F) to 32.5°C ...

2-3 Confidential  Others (1) Condensation When the machine is moved to a warm room from a cold location, condensation may occur inside the machine, causing various problems as listed below. • Condensation on the surface of optical devices such as the lens, reflecting mirror and protection glass may...

2-6 Confidential 2.3 Operation of Each Part Part name Operation Pick-up roller Feeds paper from the paper tray to the separation roller. Separation rollerSeparation pad Separates paper fed from the paper tray into single sheets. Paper feed actuator(Paper feed sensor) Detects the paper tray (open / c...

2-19 Confidential 3.3 LED Display (LED Models) 3.3.1 LED display when operator call occurs Determine the message details according to the LED display on the control panel. Refer to the page shown in the "Refer to:" column in the table below to take appropriate measures. Most errors are autom...

2-22 Confidential 3.3.2 LED display when service call occurs When a service call occurs, the four LEDs flash. Pressing the [Go] key allows you to identify the location of the problem based on the combination of the LED status: lit, flashing or unlit. Pressing the [Go] key again allows you to see det...

2-26 Confidential 4. TROUBLESHOOTING 4.1 Error Cause and Remedy  Error code 0201 Cannot detect the synchronized signal of the main motor. The speed of the main motor does not stabilize within the specified time. Print Unable 02Turn the power off and then back on again. Step Cause Remedy 1 Connectio...

2-38 Confidential  Error code 6A00 Detected discharge that may be attributable to dirty corona wire on the drum unit.  Electrodes location of the toner cartridge and drum unit Fig. 2-5  Electrodes location of the machine Fig. 2-6 Drum !Slide the Green tab on Drum Unit. <User Check>• Slide t...

2-47 Confidential 4.2 Troubleshooting for Paper Feeding Problems End users can solve problems related to paper feeding as long as they follow the User Check items. If the problem still cannot be solved, implement each procedure according to the step numbers in the tables below. 4.2.1 No paper is fed...

2-48 Confidential 4.2.2 No paper is fed from manual feed slot 4.2.3 Multiple sheets of paper are fed <User Check>• Check that the paper is set into the deepest part of the manual feed slot.• Check that multiple sheets of paper are not set in the manual feed slot.• Check that the thickness of t...

2-52 Confidential 4.2.8 Paper jam  Paper jams in the paper tray <User Check>• Check that the paper is set in the paper tray correctly.• Flip over the paper in the paper tray or rotate the paper 180°.• Adjust the paper guide according to the paper size.• Check that there is not too much paper ...

2-53 Confidential  Paper jams in the manual feed slot <User Check>• Check that the paper is set in the manual feed slot correctly.• Flip over the paper in the manual feed slot or rotate the paper 180°.• Adjust the paper guide according to the paper size.• Check that multiple sheets of paper a...

2-54 Confidential  Paper jams in the feeding path in the center of the machine <User Check>• Check that the paper is set in each paper tray correctly.• Flip over the paper in each paper tray or rotate the paper 180°.• Adjust each paper guide according to the paper size.• Check that there is n...

2-55 Confidential  Paper jams in the ejecting section  Paper jams in the duplex tray <User Check>• Check that the paper is set in each paper tray correctly.• Flip over the paper in each paper tray or rotate the paper 180°.• Adjust each paper guide according to the paper size.• Check that the...

2-56 Confidential 4.3 Troubleshooting for Image Defects 4.3.1 Image defect examples Fig. 2-8 Light (2-57) Faulty registration(2-57) Dark (2-58) Poor fixing(2-58) Completely blank (2-59) Image distortion(2-59) All black(2-60) Dirt on the paper (2-60) Vertical streaks (2-61) Black vertical streaks on ...

2-57 Confidential 4.3.2 Troubleshooting according to image defect End users can solve problems related to image defect as long as they follow the User Check items. If the problem still cannot be solved, implement each procedure according to the step numbers in the tables below.  Light  Faulty regi...

2-58 Confidential  Dark  Poor fixing <User Check> - Check the usage environment of the machine. Using the machine in hot-humid or cold-dry conditions can cause this problem. - If a new toner cartridge has been detected, check that it was not replaced with another toner cartridge. - Clean the...

2-59 Confidential  Completely blank  Image distortion <User Check> - Replace the drum unit with a new one.- Replace the toner cartridge with a new one.- Install the latest firmware. Step Cause Remedy 1 Dirt on the electrodes of the drum unit and those of the machine Clean the electrodes of t...

2-60 Confidential  All black  Dirt on the paper <User Check> - Clean the corona wire of the drum unit.- Replace the drum unit with a new one. Step Cause Remedy 1 Dirt on the electrodes of the drum unit and those of the machine Clean the electrodes of the drum unit and those of the machine. (...

2-61 Confidential  Vertical streaks Fig. 2-9 <User Check> - Clean the corona wire of the drum unit.- Return the corona wire cleaning tab to the " ▲ " position. - This problem may disappear after printing multiple sheets of paper. - Refer to the User's Guide to remove the dirt from the...

2-62 Confidential  Black vertical streaks on a light background  Horizontal streaks <User Check> - Clean the corona wire of the drum unit.- This problem may disappear after printing multiple sheets of paper.- Refer to the User's Guide to remove the dirt from the exposure drum using a cotton ...

2-63 Confidential  White vertical streaks  White horizontal streaks  Faint print <User Check> - Clean the corona wire of the drum unit.- Check that there is no dust on the toner cartridge.- Refer to the User's Guide to remove the dirt from the exposure drum using a cotton applicator. - Repl...

2-64 Confidential  White spots Fig. 2-10 <User Check> - Check that the fan is not clogged.- Refer to the User's Guide to remove the dirt from the exposure drum using a cotton applicator. - Replace the drum unit with a new one.- Replace the toner cartridge with a new one. Step Cause Remedy 1 A...

2-65 Confidential  Single-colored dot or dirt <Pitch appears in the image and rollers >  Black band <User Check> - Check that the paper is not damp.- Refer to the User's Guide to remove the dirt from the exposure drum using a cotton applicator. - Replace the drum unit with a new one.- ...

2-66 Confidential  Downward fogging of solid color  Horizontal lines  Ghost <User Check> - Replace the toner cartridge with a new one. Step Cause Remedy 1 High-voltage power supply PCB failure Replace the high-voltage power supply PCB ASSY. 2 Main PCB failure Replace the main PCB ASSY. <...

2-67 Confidential  Fogging <User Check> - Check the usage environment of the machine. Using the machine in hot-humid or cold-dry conditions can cause this problem. - Check that the acid paper is not used.- This problem may disappear after printing multiple sheets of paper.- Replace the toner ...

2-68 Confidential 4.4 Troubleshooting for Software Problems End users can solve problems related to software, for instance, printing is not possible from a computer although test print or Printer Setting print can be performed from the machine, as long as they follow the User Check items. If the pro...

2-69 Confidential 4.5 Troubleshooting for Network Problems 4.5.1 Cannot print via network connection 4.5.2 Cannot connect to access point <User Check> - Check the relevant section in the Network Setting Guide.- Check the network connection.- Reset the network. (Refer to the User's Guide.)- Che...

2-70 Confidential 4.6 Troubleshooting for Control Panel Problems 4.6.1 Nothing is displayed on the LCD 4.6.2 Nothing is displayed on the LED 4.6.3 Control panel is inoperable <User Check> - Turn the power switch OFF and then ON again. Step Cause Remedy 1 Rubber key attachment failure Reattach ...

2-71 Confidential 4.7 Troubleshooting for Toner and Drum Problems 4.7.1 New toner is not detected 4.7.2 Toner cartridge cannot be recognized <User Check> - Check that the packaged toner cartridge is not set.- Check that a new (not used) toner cartridge is set.- Check that the genuine toner car...

2-72 Confidential 4.7.3 Error message prompting toner cartridge replacement does not disappear 4.7.4 Drum error 4.7.5 Error message prompting drum replacement does not disappear <User Check> - Check that a new (not used) toner cartridge is set.- Check that the genuine toner cartridge is set. S...

2-73 Confidential 4.8 Troubleshooting for Fuser Unit Problems 4.8.1 Fuser unit failure 4.9 Troubleshooting for Laser Unit Problems 4.9.1 Laser unit failure Step Cause Remedy 1 Connection failure of the center thermistor harness Reconnect the center thermistor harness. 2 Connection failure of the sid...

2-74 Confidential 4.10 Troubleshooting for PCB Problems 4.10.1 Main PCB failure 4.10.2 Memory full 4.10.3 Print limit / ID authentification error <User Check> - Turn the power switch OFF and then ON again.- Install the latest firmware.- Check that the PC Print is not forbidden.- Check the prin...

2-75 Confidential 4.11 Troubleshooting for Other Problems 4.11.1 Cannot print 4.11.2 Cannot update firmware <User Check> - Turn the power switch OFF and then ON again.- Check that the USB cable is connected to the host correctly. - Check that the LAN cable is connected to the host correctly.- ...

3-1 Confidential CHAPTER 3 DISASSEMBLY/REASSEMBLY 1. SAFETY PRECAUTIONS To avoid creating secondary problems by mishandling, follow the warnings and precautions below during maintenance work. • Be careful not to lose screws, washers, or other parts removed.• Be sure to apply grease to applicable pos...

3-3 Confidential 3. SCREW CATALOGUE Fig. 3-2 Taptite cup S Taptite bind B Taptite bind B M3x10 Taptite bind B M4x12 Taptite pan B Screw pan (S/P washer) Taptite pan B M4x14 Screw pan (S/P washer) M3x12DB Taptite cup S M3x8 SR Screw bind Screw bind M3x4 Screw pan (S/P washer) M3.5x6 Taptite cup S M3x...

3-13 Confidential 8. DISASSEMBLY FLOW CHART Disassembly / Reassembly (second) 9.17 Roller Holder ASSY 10/10 9.1 Paper Tray 5/5 9.11 Low-voltage Power Supply PCB ASSY 25/25 9.4 Front Cover ASSY 5/5 9.12 Fan 5/10 9.20 New Toner Sensor PCB ASSY 5/10 9.16 Gasket 5/5 9.15 Laser Unit Flat Cable 5/10 9.15 ...

3-14 Confidential 9. DISASSEMBLY PROCEDURE 9.1 Preparation  Disconnecting Cables and Removing Accessories Prior to proceeding with the disassembly procedure,(1) Disconnect the following: • USB cable (if connected)• LAN cable (if connected) (2) Remove the following: • Paper tray• Toner cartridge and...

3-36 Confidential 9.17 Roller Holder ASSY (1) Push the link arm in the direction of arrow A. Rotate the roller holder ASSY, and release the boss. (2) Slide the roller holder ASSY in the direction of arrow B, and remove it from the shaft. Remove the roller holder ASSY. Fig. 3-35 Roller holder ASSY Bo...

3-38 Confidential 9.19 T1 Clutch and Registration Clutch (1) Release the T1 clutch harness (BL) and the registration clutch harness (WH) from the securing fixtures. (2) Release the hook, and remove the T1 clutch.(3) Release the hook, and remove the registration clutch. Fig. 3-38 Harness routing: Ref...

3-39 Confidential 9.20 New Toner Sensor PCB ASSY (1) Release the hook, and remove the new toner sensor PCB ASSY. Disconnect the paper feed sensor harness ASSY from the new toner sensor PCB ASSY, and release it from the securing fixtures. Fig. 3-40 Harness routing: Refer to “4. Left side of the machi...

3-40 Confidential 9.21 Main Frame L ASSY (1) Remove the two taptite bind B M4x12 screws, and remove the front chute ASSY.(2) Release the LVPS harness from the securing fixtures.(3) Remove the regist FG spring from the motor drive sub ASSY and the conductive bushing 5. (4) Use a flat-blade screwdrive...

3-45 Confidential 9.24 Eject Sensor PCB ASSY (1) Remove the taptite cup S M3x8 SR screw and the screw pan (S/P washer) M3x12DB screw. Lift the upper side of the main shield plate up to remove it from the pin, and pull out the main shield plate in the direction of the arrow to remove it from the rib ...

3-47 Confidential 9.25 Registration Front/rear Actuator Holder ASSY (1) Release the hook part of the under R FG wire from the LVPS shield plate.(2) Remove the taptite cup S M3x8 SR screw, and remove the laser R FG plate.(3) Remove the taptite cup S M3x8 SR screw and the taptite bind B M4x12 screw. P...

4-1 Confidential CHAPTER 4 ADJUSTING AND UPDATING SETTINGS AS REQUIRED AFTER PARTS REPLACEMENT 1. IF YOU REPLACE THE MAIN PCB ASSY  What to do after replacement • Installing Firmware (Sub Firmware, Demo Firmware, and Main Firmware) • Setting Default Paper Size (LED Models) / Setting by Spec (LCD Mo...

4-5 Confidential 1.3 Setting Serial Number and Entering Adjusted Value of Laser Unit <Operating Procedure> Common to LED/LCD models (1) Enter the maintenance mode. (For LED models, refer to the procedures (2) to (5) of "1.2 Setting Default Paper Size (LED Models) / Setting by Spec (LCD Mod...

4-6 Confidential 2. IF YOU REPLACE THE LOW-VOLTAGE POWER SUPPLY PCB ASSY  What to do after replacement • Reset Irregular Power Supply Detection Counter of Low-voltage Power Supply PCB  What you need to prepare None 2.1 Reset Irregular Power Supply Detection Counter of Low-voltage Power Supply PCB ...

4-7 Confidential 3. IF YOU REPLACE THE LASER UNIT  What to do after replacement • Entering Adjusted Value of Laser Unit  What you need to prepare (1) One USB cable(2) Create a temporary folder on the C drive of the computer (Windows ® XP or later). (3) Service setting tool (BrUsbsn.zip) Copy this ...

4-8 Confidential 3.1 Entering Adjusted Value of Laser Unit <Operating Procedure> Common to all models (1) Enter the maintenance mode. (For LED models, refer to the procedures (2) to (5) of "1.2 Setting Default Paper Size (LED Models) / Setting by Spec (LCD Models)" in this chapter . Fo...

5-1 Confidential CHAPTER 5 SERVICE FUNCTIONS 1. MAINTENANCE MODE Maintenance mode is exclusively designed for checking, setting and adjusting the machine using the keys on the control panel. For LCD models, you can conduct operational checks of sensors or test printing, display the log information o...

5-2 Confidential 1.1.2 Method of entering end-user accessible maintenance mode The maintenance mode functions should only be accessed by service personnel. However, end users are allowed to use some of these functions under the guidance of service personnel over the phone. End users can only use the...

5-3 Confidential 1.2 List of Maintenance Mode Functions 1.2.1 List of maintenance mode functions for LCD models * The maintenance mode functions shaded in the table can be used by end users. Function code Function Refer to: 01 Initialize EEPROM parameters 1.3.1 09 Print quality test pattern 1.3.2 10...

5-6 Confidential 1.3 Details of Maintenance Mode Functions for LCD Models 1.3.1 Initialize EEPROM parameters (function code: 01, 91) <Function> This function is used to initialize the setting values for operation parameters, user switches, and worker switches (WSW) registered in the EEPROM. En...

5-12 Confidential 1.3.5 Check control panel key operation (function code: 13) <Function> This function is used to check that keys on the control panel are operating normally. <Operating Procedure> (1) Press the [ ▲ ] or [ ▼ ] key in the initial state of maintenance mode to display "M...

5-15 Confidential 1.3.8 Check sensor operation (function code: 32) <Function> This function is used to check that sensors are operating normally. <Operating Procedure> (1) Press the [ ▲ ] or [ ▼ ] key in the initial state of maintenance mode to display "MAINTENANCE 32" on the LCD...

5-17 Confidential 1.3.10 Change USB No. return value / Adjust left-end print start position on second side when duplex printing (function code: 45)  Change USB No. return value <Function> When the operating system (OS) installed on the computer is Windows Vista ® , and the machine is connecte...

5-22 Confidential 1.3.12 Print frame pattern (single-side printing) (function code: 69) <Function> This function is used to print the frame pattern on a single side of the paper to check for printing flaws and omission. <Operating Procedure> (1) Set the paper specified in the default pap...

5-25 Confidential <Print specification> <Print type> <Print page> <Error display>  Test pattern Fig. 5-9 LCD Description SELECT:PLAIN Plain paper SELECT:THICK Plain paper (thick) SELECT:THIN Plain paper (thin) SELECT:THICKER Plain paper (thicker) SELECT:RECYCLED Recycled pap...

5-27 Confidential  Setting by spec code list Note: • This code list is current as of April 2014. Please contact Brother distributors for the latest information. Model Spec code HL-2260 China 0020 HL-2260D China 0220 HL-2560DN China 0220 HL-2569DW China 0320 HL-L2300D Australia 0106 CEE-General 0104...

5-28 Confidential 1.3.16 Print maintenance information (function code: 77) <Function> This function is used to print the maintenance information, such as remaining amount of consumables, the number of replacements, and counter information. <Operating Procedure> (1) Press the [ ▲ ] or [ ▼...

5-34 Confidential 1.4 Details of Maintenance Mode Functions Using [Go] key (LED models)  End-user accessible maintenance mode functions 1.4.1 Test printing This function is used to print a test pattern (print quality check sheet) to check any missing image and print quality. <Operating Procedure...

5-37 Confidential  Maintenance mode functions for service personnel 1.4.7 Check sensor operation This function is used to check whether the sensors, electromagnetic clutch, and motors are operating normally. While sensor operation is being checked, the Ready LED flashes once each time the sensor or...

5-40 Confidential 1.4.12 Maintenance printing This function is used to print maintenance information, such as the remaining amount of consumables, the number of replacements, and counter information. (The same function as that described in “1.3.16 Print maintenance information (function code: 77)” f...

5-41 Confidential 1.4.14 Change Ready LED light intensity in sleep mode This function is used to set the Ready LED status in sleep mode whether to turn it OFF completely or light it at low light intensity. The setting applied is reversed each time this mode is entered. The setting currently applied ...

5-42 Confidential 1.4.16 Firmware installing mode This mode is used to write the firmware (main program). Refer to “1.1 Installing Firmware (Sub Firmware, Demo Firmware, and Main Firmware)” in Chapter 4 for the detailed procedure. 1.4.17 Ready state of maintenance mode for service personnel Drivers ...

5-43 Confidential 2. OTHER SERVICE FUNCTIONS 2.1 Engine Error Ignore Mode (LCD models only) <Function> When an engine error occurs and the machine cannot be recovered unless the main PCB is replaced, using this function enables the machine to start, ignoring the engine error, to retrieve the E...

5-45 Confidential 2.3 Print Printer Settings <Function> Printer Settings can be printed. The title, model name and serial number are printed on all pages. For LCD models, Network Configuration, Wireless LAN report, Test print, Demo Print, and Font List can be printed besides Print settings. Al...

6-1 Confidential CHAPTER 6 WIRING DIAGRAM 1. WIRING DIAGRAM EES CL0 EES DA0 DATA[7:0] ADR[20:1] S DRAM_CS 0N S DRAM_CKE S DRAM_CLK MPDS TS TMODEN TS TDATA RTES T1 PLLVDD PLLVS S 1 PEDGE_SEN 2 PNEW_SEN 3 LED_VCC 4 GND S XOUT S XIN GND 1 1 GND LED_VCC 2 2 LED_VCC PNEW_SEN 3 3 PNEW_SEN PEDGE_SEN 4 4 PE...

7-1 Confidential CHAPTER 7 PERIODICAL MAINTENANCE 1. PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically.

App. 1-1 Confidential APPENDIX 1 SERIAL NUMBERING SYSTEM  Serial number labels on the printer Fig. App. 1-1 <Location> Fig. App. 1-2 Serial number (6-digit) Manufacturing factory No. 4: 2014 N: BIVN 5: 2015 A: JanuaryB: FebruaryC: MarchD: April E: May F: June G: July H: August J: September K:...

App. 2-1 Confidential APPENDIX 2 DELETING USER SETTING INFORMATION The user setting information for the machine is stored in the main PCB. You can return this to the default settings by following the procedure below. <Operating Procedure> LED models (1) Press and hold the [Go] key with the fro...

App. 3-1 Confidential APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER To identify machines connected via USB direct interface, the computer requires the corresponding driver for the virtual USB device. If you connect any number of machines to your computer, the same number of virtual USB device...