ATEN CN-5000 - Manuals

Rack Mounting w Before working on the rack, make sure that the stabilizers are secured tothe rack, extended to the floor, and that the full weight of the rack rests onthe floor. Install front and side stabilizers on a single rack or frontstabilizers for joined multiple racks before working on the ra...

Package Contents The complete CN-5000 package consists of: w 1 CN-5000 KVM on the Net ™ Control Unit w 1 Custom KVM Cable Set w 1 Power Adapter w 1 Rack Mount Kit w 1 Software CD w 1 User Manual w 1 Quick Start Guide Check to make sure that all the components are present and that nothing wasdamaged ...

Contents Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . iiUser Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiSafety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . iv General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv...

Radius . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22User Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 5. The...

About This Manual This User Manual is provided to help you get the most from your CN-5000system. It covers all aspects of installation, configuration and operation. Anoverview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the CN-5000 Sy...

Conventions This manual uses the following conventions: Courier Indicates text that you should key in. [ ] Indicates keys you should press. For example, [Enter] means topress the Enter key. If keys need to be chorded, they appeartogether in the same bracket with a plus sign between them:[Ctrl+Alt]. ...

Chapter 1. Introduction Overview The CN-5000 is a control unit that allows operators to monitor and accesstheir computers from remote locations using a standard Internet browser orWindows-based application programs. The CN-5000 connects to the Internet,an Intranet, LAN, or WAN using industry standar...

Features w Remote access of KVM switches or servers via LAN, WAN, or theInternet; control your installation from down the hall, down the street, orhalf-way around the world w Supports 10Base-T, 100Base-T, TCP/IP, HTTP w Advanced security features include password protection and advancedencryption te...

System Requirements w For best results we recommend that the computers used to access theCN-5000 control unit have at least a P III 1 GHz processor, and that thescreen resolution is set to 1024 x 768. w Browsers must support 128 bit data encryption. w For best results we recommend that the internet ...

Chapter 2. Hardware Setup Front View No. Component Description 1. Reset / FirmwareUpgrade Switch Pressing and holding this switch in while powering ON theCN-5000 returns it to the factory default firmware level. After the CN-5000 has been powered ON, pressing andholding this switch in for more that ...

Rear View No. Component Description 1. KVM Port The KVM cable (supplied with this package) that links theCN-5000 to your KVM switch or server plugs in here. 2. Local ConsoleSection The CN-5000 can be accessed via a local console as wellas over the Net. The cables for the local console(keyboard, moni...

Before You Begin Rack Mounting For convenience and flexibility, the CN-5000 can be mounted on a systemrack. To rack mount the unit do the following: 1. Using the screws provided with this package, screw the mounting bracket into the top or bottom of the unit as shown in the diagram below. 1. Importa...

2. Screw the bracket into any convenient location on the rack. Note: These screws are not provided. We recommend that you use M5 x 12 Phillips Type I cross, recessed type screws. Cable Information Only custom cable sets specifically designed to work with the CN-5000 maybe used to link to your server...

Installation To install the CN-5000, refer to the installation diagram below (the diagramnumbers correspond to the numbered steps), and do the following: 1. Plug the local administrator’s keyboard, mouse, and monitor into the unit’s Console Ports. 2. Use the KVM cable provided with this package to c...

Chapter 3. Getting Started The CN-5000 can be accessed either from an internet type browser, or viaWindows-based application (AP) programs. The next several chaptersdescribe browser-based operations. AP access is discussed in Chapter 8. Logging In To operate the CN-5000 from an Internet browser, beg...

Screen Elements The icons arranged horizontally across the top of the page are linked to theadministration utilities, which are used to configure the CN-5000. Yourability to make configuration changes depends on the permissions associatedwith your login information (see User Management, p. 24). Use ...

Chapter 4. Administration Introduction The administration utilities, represented by the icons located across the top ofthe CN-5000 web page, are used to configure the CN-5000 for operation. This chapter discusses each of them in turn. As you make your configurationchanges, Click the Apply icon at th...

General Once you login, the General panel displays on the web page: It is the first of the Administration pages, and provides information about theCN-5000’s status. An explanation of each of the fields is given in the table below: Device Name: To make it easier to manage installations that havemore ...

Network The Network dialog is used to specify the CN-5000’s network environment. Access Port As a security measure, if a firewall is being used, the Administrator canspecify the port numbers that the firewall will allow (and set the firewallaccordingly). Users must specify the port number as part of...

IP Address The CN-5000 can either have its IP address assigned dynamically at bootup(DHCP), or it can be given a fixed IP address. w For dynamic IP address assignment, select the Obtain an IP addressautomatically, radio button. Note: If the CN-5000 is on a network that uses DHCP to assign network ad...

Security The Security page is used to control access to the CN-5000. w IP and MAC Filters permit or deny access to the CN-5000 for specific IP andMAC addresses attempting to access the system. w As a security feature, the Default Java program name lets theAdministrator specify an addition to the IP ...

Filtering There are a maximum of 100 filters allowed for each category: User IPs;User MACs; and Administrator MACs. User Station filtered items (IPs andMACs) can be specified as included or excluded by highlighting the item andclicking the include or exclude radio button. w If the include button is ...

Radius If you are using a RADIUS server, RADIUS Configuration allows you to setup its parameters: 1. Check Enable RADIUS. 2. Fill in the IP addresses and Service Ports for the Primary and Alternate RADIUS servers. 3. Set the time in seconds that the CN-5000 waits for a RADIUS server reply before it ...

6. On the RADIUS server, set the access rights for each user according to the information in the table, below: Character Meaning C Grants the user administrator privileges, allowing the user toconfigure the system. W Allows the user to access the system via the Windows Clientprogram. J Allows the us...

User Manager This configuration dialog is used to manage user profiles. w A maximum of 64 user profiles can be created. w To add a user, fill in the information asked for in the User Info dialog boxand Click Add. w To delete a user profile, select it from the list in the upper panel, andClick Remove...

An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no mistake in the password you are askedto enter it again. The t...

Customization This configuration dialog allows the Administrator to set Timeout, Login failure,and Working mode parameters. An explanation of the Customization parameters is given in the table below: Time out Control If the CN-5000 doesn’t receive any input from a computer that isaccessing it with t...

Firmware New versions of the CN-5000 firmware can be downloaded from our website: www.aten.com.tw as they become available. To upgrade the firmware, do the following: 1. After downloading the new firmware file to your computer, click the Firmware icon to open the Firmware configuration dialog: 2. Cl...

Chapter 5. The Windows Client Starting Up To access the CN-5000 with the Windows Client software: 1. After you log in, Click the Windows Client icon at the left of the web page (see p. 12). Note: You must have DirectX 7.0 or higher installed on your computer. If not, the Client program will not load...

Operation Once the Switch to the CN-5000 has been accomplished, the remote system’svideo output is captured and displayed on your monitor. At the same time, yourlocal keystroke and mouse input is captured and sent to the remote system. OSD Control Panel A small OSD control panel opens at the lower r...

Keystrokes Except for [Alt + Tab] and [Ctrl + Alt + Del], the effect of all keyboardinput takes place on the remote computer . The above two combinations areretained on the local system to switch among applications and to recoverfrom disaster. In order to provide the [Alt + Tab] and [Ctrl + Alt + De...

WinMe: Set the mouse speed to the 5th position; disable mouse acceleration (clickAdvanced to get the dialog box for this). WinNT / Win98 / Win95: Set the mouse speed to the slowest position. Sun / Linux: Open a terminal session and issue the following command: Sun: xset m 1 Linux: xset m 0 Hotkeys T...

An explanation of the actions is given in the table, below: Action Explanation Exit remote location Break the connection to the CN-5000 and return to localoperation. Adjust Video Bring up the video adjustment utility. Toggle OSD Toggles the OSD display Off and On. Toggle mouse display If you find th...

Configuring the Hotkeys: If you find the default Hotkey combinations inconvenient, you can configurethem to whatever suits your taste, as follows: 1. Highlight the Action, then Click Start 2. Key in the Function keys (one at a time). The key names appear in the Key field as you press them. 3. When y...

Chapter 6. The Java Client Introduction The Java Client makes the CN-5000 accessible to all platforms that haveJava 2 installed. Java 2 is available for free download from Sun’s Java website (http://java.sun.com). To access the CN-5000 with the Java Clientsoftware: 1. After you log in (see p. 12), C...

Operation You can work on the remote system via the screen display on your monitorjust as if it were your local system. Note: 1. You can switch between your local and remote programs with [Alt + Tab]. 2. Due to net lag, there might be a slight delay before your keystrokes show up. You may also have ...

Mouse: At times the local mouse movement may lose sync with the remote mousemovement. You can try getting them back in sync with a fast mousesynchronization by moving the mouse pointer down into the Java Client toolbar.If that doesn’t help, do an Autosync (as discussed on the previous page). If an A...

Chapter 7. The Log File The Log File Screen The CN-5000 logs all the events that take place on it. Following a reset, itwrites them to a log file, which is a searchable database. To view the contentsof the log file, click the Log icon at the lower left of the page. A screensimilar to the one below a...

Chapter 8. AP Operation In addition to the browser based operation utilities, the CN-5000 alsoprovides Windows-based programs that can be used in their stead. Theseinclude an administration utility, a Windows client, a Java client, and a LogServer. This chapter explains how to install and operate ea...

Note: 1. The Port number that corresponds to a unit’s IP address is set by the Administrator on the Network configuration page (see p. 55for details). 2. Clicking the Refresh button causes the utility to rescan the local LAN segment for CN-5000 devices. 3. If the utility fails to connect to a unit t...

The Settings Notebook After successfully logging in, the Settings notebook appears. There are five tabs, each representing a different administrative function. Adescription of the functions how to configure their settings is provided in thesections that follow. 2005-09-13 CN-5000 User Manual 52

Uploading Changes When the Settings have been configured to your satisfaction and you areready to upload the changes to the CN-5000: 1. If you made changes on the Network page, or if you upgraded the firmware on the Customization page, you must enable Reset on Exit (seep. 62) before going to step 2....

Network: This page is used to specify the CN-5000’s network environment. The Network page is divided into three main sections: Access Ports, IPAddress, and Log Server. Each section is discussed below. Access Ports: As a security measure, the Administrator can set the Port numbers that theUser must s...

User Management This page is used to set up and manage user profiles. It defines the accessrights of each user. Up to 64 user profiles can be established. w A maximum of 64 users can have access to a CN-5000. w To add a user, Click Add and fill in the information asked for in the UserManagement dial...

When you click Add or Edit, the following dialog box appears: An explanation of the profile items is given in the table below: Username A minimum of 6 and a maximum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 characters is allowed. Confirm Password To be sure there is no...

Upgrading the Firmware New versions of the Mainboard firmware files can be downloaded from ourwebsite as they become available. After downloading the new firmware file,to upgrade the firmware, do the following: 1. Go to the Customization page of the Administration configuration notebook (see p. 62) ...

The Windows Client The Windows-based Client software is provided on the distribution CDincluded with this package. Installation To install the Windows Client: 1. Open the drive and folder where the Windows Client Setup icon (CN5KClient.exe) is located and double click the icon. The Windows Client in...

The File Menu The File Menu allows the operator to Create, Save, and Open user createdWork files. A Work File consists of all the information specified in a Clientsession. This includes the CN-5000 and CN-5000 IP list items, as well as theHotkey settings. Whenever a user runs the Client program, it ...

The Tools Menu Tools menu operations are performed after you connect, but before youswitch to remote view. There are two entries on the Tools Menu: Keyboardand Config. They are explained in the sections that follow. Keyboard Various configuration actions related to the keyboard, video, and mouse can...

Config When you select Config, a screen similar to the one below appears: w If Full Screen Mode is enabled (there is a checkmark in the box), theremote display fills the entire screen of your local monitor. w If Full Screen Mode is not enabled (there is no checkmark in the box), theremote display ap...

Connecting To connect to a CN-5000 unit: 1. If it is in the CN5000 List, Double Click it; if you are using the CN5000 IP input box, specify the IP address and Port number, then Click Open. ALogin dialog box appears: 2. Key in a valid Username and Password, then click OK. The program attempts to cont...

The Java Client The Java Client is provided to make the CN-5000 accessible to all platforms.Systems that have Java version 1.4 or higher installed can connect. If youdon’t already have Java, it is available for free download from Sun’s Javaweb site (http://java.sun.com). Starting Up The Java-based C...

3. Key in the serial number - 5 characters per box - then Click OK. (If you don’t know what the number is, contact the CN-5000 administrator.) An Address Input dialog box appears: 4. Key in the IP address for the unit you want to connect to - including a forward slash followed by the name of the CN-...

5. Provide a valid Username and Password and Click OK. Once the authentication procedure completes successfully, the remotesystem displays your monitor: Operation The look and feel of the AP Java client operation is the same as for thebrowser version of the Java client. Refer back to p. 39 for detai...

The Log Server The Windows-based CN5000 Log Server is an administrative utility thatrecords all the events that take place on selected CN-5000 units. Installation 1. Insert the CN-5000 software CD into your CD-ROM drive. 2. Open the drive and folder where the Log Server Setup icon (CN5KLogServer.exe...

Starting Up To bring up the Log Server, run the CN5000 Log Server either by doubleclicking its icon, or by keying in the full path to CN5KLogServer.exe on thecommand line. A screen similar to the one below appears: Note: The MAC address and port number of the computer that will contain the Log Serve...

The Menu Bar The Menu bar consists of four items: w Configure w Events w Options w Help These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click in the CN-5000 List panel below it to enable the bar. Configure The Configure menu contains three items: Add; E...

A description of the fields is given in the table, below: Field Explanation Address This can either be the IP address of the CN-5000 or its DNS name (ifthe network administrator has assigned it a DNS name). Port The Log Server port number assigned to the CN-5000 (see p. 55). Description This field i...

A description of the items is given in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope ofthe search. If it is selected, the search is performed on allthe events in the database for the selected CN-5000. Search last results This is a secondary s...

Maintenance: Records are not automatically erased when their time limit (set with the Limitsetting of the Edit function - see p. 80), comes due. They still remain in thedatabase even though they have exceeded their expiration time. Clicking this menu item removes those records from the database. Opt...

The CN-5000 List window contains five fields: Field Expalanation Recording Determines whether the Log Server records the ticks forthis CN-5000, or not. If the Recording checkbox is checked,the field displays Recording, and the ticks are recorded. Ifthe Recording checkbox is not checked, the field di...

The Event List Window This window displays tick information for the currently selected CN-5000. Note that even though any other CN-5000s aren’t currently selected, if theirRecording checkbox is checked, the Log Server records their tickinformation and keeps it in its database. You can see the server...

Appendix Specifications Function Specification Connectors ConsolePorts 1 x 6 pin mini-DIN F - Keyboard1 x 6 pin mini-DIN F - Mouse1 x HDB-15 F - Video KVM Link 1 x SPHD-15 F LAN 1 x RJ-45 Receptacle PON 1 1 x RS-232 Power 1 x DC Jack (5V; 2.6A) LEDs Power 1 (Orange) Link 1 (Green) 10/100 Mbps 1 (Gre...

IP Address Determination If you are an administrator logging in for the first time, you need to accessthe CN-5000 in order to give it an IP address that users can connect to. Thereare three methods to choose from. In each case, your computer must be onthe same network segment as the CN-5000. If the ...

Method 2: (For a fixed IP address) A fixed IP address can also be assigned with the ARP command as follows: 1. If the CN-5000 is powered on, Power it off by unplugging its power adapter cable. 2. Run the ARP command with the following arguments: arp -s <desired ip address> <CN-5000’s MAC ad...

Method 3: (For a DHCP address) For computers running Windows, the CN-5000’s DHCP generated IPaddress can be determined with the AdminTool utility (found on thedistribution CD): 1. Double click the AdminTool utility icon on the CD to install the utility on your computer. When the installation complet...

Administrator Login Failure If you are unable to perform an Administrator login (because the Usernameand Password information has become corrupted, or you have forgotten it,for example), there is a procedure you can use to clear the login information. Note: Performing this procedure also returns all...

Troubleshooting General Operation Problem Resolution Erratic Operation If the CN-5000 is connected to a KVM switch, makesure to power on the switch before powering on theCN-5000. Press and hold the Reset button (see p. 5), forlonger than three seconds. Mouse Pointer Confusion If you find the display...

Sun Systems Problem Resolution Video display problems withHDB15 interface systems(e.g., Sun Blade 1000servers). 1 The display resolution should be set to 1024 x 768: Under Text Mode:1. Go to OK mode and issue the followingcommands: setenv output-device screen:r1024x768x60 reset-all Under XWindow:1. ...

Limited Warranty IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY EXCEED THE PRICEPAID FOR THE PRODUCT FROM THE DIRECT, INDIRECT, SPECIAL, INCIDEN-TAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THEPRODUCT, DISK OR ITS DOCUMENTATION. The direct vendor makes no warranty or representation, expre...

A Administration . . . . . . . . . . . . . . . . . . . 15 Customization . . . . . . . . . . . . . . . . . 26Filtering . . . . . . . . . . . . . . . . . . . . . 20Firmware upgrading . . . . . . . . . . . . 27General . . . . . . . . . . . . . . . . . . . . . . 16Network . . . . . . . . . . . . . . . ....