Apex Apex EmergeCard Remote Access - Manuals

Emerge Card Remote Access User Guide Overview •••• 1 1. Overview EmergeCard Remote Access Overview The EmergeCard is the fastest and most reliable way to remotely control and manage your entire server population — no matter where you are, and no matter where your servers are! The EmergeCard provides...

Emerge Card Remote Access User Guide Overview •••• 2 Package Contents EmergeCard CD containing the EmergeCard Remote Access User Guide and the Emerge software EmergeCard Install Card Save Your Emerge Packaging Apex ships the Emerge system in packaging designed to protect its components during shippi...

Emerge Card Remote Access User Guide Overview •••• 3 Key Features Feature Description OSCAR Compatible On-Screen Configuration and Activity Reporting. Compatible with OSCAR-enabled switches such as OutLook and Viewpoint, which provide access to all of the commands and functions of Apex’s console swi...

Emerge Card Remote Access User Guide Installation •••• 4 2. Installation System Requirements The following are the recommended systems for your EmergeCard. Recommended systems: • Compaq 1850R • Compaq Prosignia Series • Compaq Proliant Series • Dell Power Edge 6300 • Dell Dimension Series • HP NetSe...

Emerge Card Remote Access User Guide Installation •••• 5 Installation Checklist Follow the steps outlined in the checklist below to install your Emerge remote computer system. 1 Check the contents of the package 2 Plan the Emerge system options Connection options Location options Remote access optio...

Emerge Card Remote Access User Guide Installation •••• 6 Planning Your Emerge System Options Before you setup your new Emerge system, take a few minutes to plan your layout. A quick review of your options will facilitate a quick, trouble-free installation. System connection options You may connect y...

Emerge Card Remote Access User Guide Installation •••• 7 Video resolution support options The Emerge supports standard high-resolution VGA video up to 1024 x 768 @75 Hz refresh rate. • 640 x 480 @60 Hz • 640 x 480 @72 Hz • 640 x 480 @75 Hz • 640 x 480 @85 Hz • 800 x 600 @56 Hz • 800 x 600 @60 Hz • 8...

Emerge Card Remote Access User Guide Installation •••• 8 Installing your EmergeCard The exact installation procedure you will follow to install your EmergeCard will depend on the computer system brand you are using. The following instructions give you the essential steps to accomplish your installat...

Emerge Card Remote Access User Guide Installation •••• 9 Connecting to an OutLook Switch or a Server The Emerge can be attached directly to an OutLook switch or to a server to allow the remote user to gain access to servers or remotely access commands and functionality of remote switches. Connect di...

Emerge Card Remote Access User Guide Installation •••• 10 To connect to a switch console port or server 1 Make sure the Emerge system is turned off and unplugged. 2 Place the unit in the desired location. The maximum length of cable between the Emerge system and a computer or switch should be no mor...

Emerge Card Remote Access User Guide Installation •••• 11 Connecting to a Multi-user OutLook Switch The Emerge can be connected to an OutLook multi-user switch in two different ways: either to a user console or system port. Connect to a switch console port Emerge can be connected to one of the user ...

Emerge Card Remote Access User Guide Installation •••• 12 To connect to an OutLook multi-user switch 1 Make sure the Emerge system is turned off and unplugged. 2 Place the unit in the desired location. 3 Connect the video, mouse, and keyboard interconnecting cables to their respective jacks on the b...

Emerge Card Remote Access User Guide Installation •••• 13 Connecting to a Viewpoint User Pod Attaching the Emerge to a user pod allows a remote user to utilize the OSCAR menus to access commands and functionality of the Viewpoint switch. Connect a monitor if you want to perform setup or maintenance ...

Emerge Card Remote Access User Guide Installation •••• 14 To connect to a user pod 1 Make sure the Emerge system is turned off and unplugged. 2 Place the Emerge system in the desired location. The maximum cable length between the Emerge and the target system should be no longer than 12 feet. 3 Conne...

Emerge Card Remote Access User Guide Installation •••• 15 Connecting to a Viewpoint User Pod and System Pod Attaching the Emerge to a system pod and user pod allows a remote user to utilize the OSCAR menus to access the commands and functionality of the Viewpoint switch and perform maintenance on th...

Emerge Card Remote Access User Guide Installation •••• 16 To connect to a user pod and system pod 1 Make sure the Emerge system is turned off and unplugged. 2 Place the unit in the desired location, no longer than 12 feet from a user pod. 3 Connect the mouse, video, and keyboard interconnecting cabl...

Emerge Card Remote Access User Guide Configuration •••• 17 3. Configuration Configuring Your EmergeCard After installing your EmergeCard, follow the steps listed below in the Configuration Checklist before operating your new system. Configuration checklist 1 Install and configure the Emerge software...

Emerge Card Remote Access User Guide Configuration •••• 18 Install and Configure the Emerge Software Once your new EmergeCard is installed you will need to install your Emerge software. To install and configure your Emerge software 1 Insert the Emerge CD into the System’s CD-ROM drive. 2 Open up the...

Emerge Card Remote Access User Guide Operation •••• 19 4. Operation Using the Emerge Application This chapter describes how to operate your Emerge software. The following checklist will help you in operating and customizing your Emerge environment. Reference the following pages for details on each t...

Emerge Card Remote Access User Guide Operation •••• 20 Launching the Emerge Application To gain access from the remote computer through Emerge to the target system 1 Double-click the Emerge icon to open the Emerge application. If this is the first time you are running the Emerge, you will use the Sw...

Emerge Card Remote Access User Guide Operation •••• 21 Using the Switch Configuration Wizard To use the Switch Configuration Wizard 1 Double-click the Emerge icon on the desktop of the Administrator Remote Control console to open Emerge. 2 If this is the first time you have launched Emerge or if no ...

Emerge Card Remote Access User Guide Operation •••• 22 4 Select the type of switch being used. Click Next . -or- Select (Other) if you are using an Apex compatible switch and select the associated switch model. Click Next . 5 A dialog box appears asking if additional switches are tiered from this sw...

Emerge Card Remote Access User Guide Operation •••• 24 8 Selecting Yes brings up a dialog box that asks you to identify the tiered switch type. 9 Select the tiered switch and click Next . A dialog box appears where you enter the name you want associated with each Port. Select how you want the window...

Emerge Card Remote Access User Guide Operation •••• 27 Beginning a Host Session Once you have configured your Emerge to recognize the attached switches, you can begin a host session by double-clicking the Emerge icon on the desktop to launch Emerge. To Begin a Host Session 1 Double-click the Emerge ...

Emerge Card Remote Access User Guide Operation •••• 28 Emerge Application Tool Bar The following toolbar appears at the top of your Emerge application window. This Icon Represents This 1 New Target Window Opens the New Target System dialog box to initiate another session window or the Switch Wizard....

Emerge Card Remote Access User Guide Operation •••• 29 Target System Tool and Status Bars The following target system window will appear for each of the port windows you have open. This Icon Represents This 1 Port Name/Number Port name/number of target system is displayed. 2 Start Session Starts a s...

Emerge Card Remote Access User Guide Operation •••• 30 Menu Items in the Emerge Window This Key Represents This Which Does This FILE Start/Stop Session Starts or stops a session with the active target system. New Target Window Opens the New Target System dialog box to initiate another session window...

Emerge Card Remote Access User Guide Operation •••• 31 This Key Represents This Which Does This WINDOW New Target Window Allows you to select a different target system. Cascade Allows you to cascade multiple sessions on the screen. Tile Horizontally/Vertically Allows you to tile multiple sessions on...

Emerge Card Remote Access User Guide Operation •••• 32 Resolution Table The Resolution Table lists the supported video resolutions and associated values. Your current resolution is the selected value.

Emerge Card Remote Access User Guide Operation •••• 33 Optimizing Your Connection Performance Screen Update Rate The Screen Update Rate allows you to set the video update rate between 2 seconds and 200 milliseconds to adjust to the type of connection you are using to access your target system. If yo...

Emerge Card Remote Access User Guide Operation •••• 34 Changed-Segment Grid The Changed-Segment Grid identifies the presence and location of any screen activity. This feature is important for helping you to improve the performance of your connection. If the phase is out of adjustment, you may have s...

Emerge Card Remote Access User Guide Operation •••• 35 Using Function Keys Emerge comes configured with helpful function keys that allow you to select menu items quickly. Click the Function Key Help icon on the Tool bar or look under the Help menu item to find the Function Key that has been configur...

Emerge Card Remote Access User Guide Operation •••• 36 Setting Alternate Function Key Mapping You can change the current function key configurations or remove Emerge assignments entirely to match your existing system usage. To set alternative key mapping and function keys 1 From Configure , select F...

Emerge Card Remote Access User Guide Operation •••• 37 Configuring Mouse Pointers Emerge offers you the ability to configure your mouse pointers for unique operating environments. Synchronize at Upper-Left Corner This option focuses the synchronization of the mouse pointer of the target system and t...

Emerge Card Remote Access User Guide Operation •••• 38 Optimizing Mouse Performance Apex recommends that all servers controlled by the Emerge system be adjusted as follows prior to installation. To adjust Standard PS/2 mouse drivers Access via Control Panel>Mouse>Motion tab>Pointer Speed Th...

Emerge Card Remote Access User Guide Operation •••• 39 Improving the Video Display The Emerge gathers system information from the target system through observation. Because it has an unobtrusive presence, it cannot obtain specific system information. When it obtains the video image from the target s...

Emerge Card Remote Access User Guide Operation •••• 40 To adjust the displayed video image of the target system 1 Click the Video icon on the toolbar for the console switch screen to open the Adjustments dialog box or Press F6, the Adjust Settings function key, to bring up the Emerge Adjustments men...

Emerge Card Remote Access User Guide Operation •••• 41 Setting Your Switch Port Scan Rate If you have set Emerge to automatically scan from port to port, you can set how long it stays at each port by setting the slider on the Switch Port Scan Rate.

Emerge Card Remote Access User Guide Operation •••• 42 Adjusting the Target Window Properties The Properties dialog box allows you to control various attributes of your target system including the Name, Switch Port number, and Tiered Port number. To change Target Window Properties 1 Open the Target ...

Emerge Card Remote Access User Guide Operation •••• 43 Maintaining Log Files The Emerge system maintains an application log file that can be reviewed by Apex Customer Support for servicing problems. The log file settings can be modified to record specific types of information, although maintaining t...

Emerge Card Remote Access User Guide Operation •••• 44 Viewing Emerge Versions You can access a window displaying the current versions of the Emerge application and components that you are running. To verify the current version of the Emerge 1 Click Help>About Apex Emerge or select the Emerge ico...

Emerge Card Remote Access User Guide Apendixes •••• 46 Appendices Getting Help Where to Go for Assistance Visit our Web site for the latest technical information and to download updates. www.apex.com Contact your distributor or reseller E-mail Apex Customer Support: [email protected] Phone Apex Custo...

Emerge Card Remote Access User Guide Apendixes •••• 47 Communications Regulation Information ENGLISH Federal Communications Notice (Class A Equipment) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits a...

Emerge Card Remote Access User Guide Apendixes •••• 48 Limited Warranty Apex Inc. warrants that the Emerge remote access card (Product) will be free from defects in materials and workmanship under normal use and service for a period of one year from the date of receipt. Any implied warranty on the s...